Sorry if this was already posted. I searched through the forum and the guides looking for an answer.
I have a DVD+RW DL disc and attempted to burn an image. While my laptop was burning the disc, something happened and Imgburn was unable to successfully finish the disc (buffers ran down and the program errored out). Since the disc is a rewritable one (as indicated with the "RW" on the package and the disc itself), I chose to do a full erase of the disc.
I selected "Tools >> Drive >> Erase Disc >> Full" and clicked 'yes' on the message asking me if I was sure. I was then presented with a list of media types:
Naturally I chose the DVD+RW option, and Imgburn read the size as 4,976,148,480 bytes. The drive begins to erase and reached 64% before the drive stopped spinning and Imgburn hung in the Disc Erase window for about an hour and a half without accessing the drive again. I canceled the erase, which then kicked me back to the menu. I then chose the quick erase option which immediately spit back an I/O Error ("Interpretation: Cannot Format Medium - Incompatible Medium"). When I attempted to use the full erase option, it keeps telling me "Disc Not Empty" and no longer attempts to erase the disc. The data is still on the disc as if it were never touched.
I've burned DL images onto DL discs with Imgburn before, so I figured that Imgburn supports Dual Layer discs.
So, using the erase menu above, which option do I use to erase a DVD+RW DL disc of all its data? Can someone point me in the right direction where I can find how to erase a DVD+RW DL disc? Imgburn is up-to-date.
Laptop: HP Pavilion dv9xxx
OS: Windows Vista Home
Drive does support Dual Layer discs and burning
Media: Memorex DVD+RW DL with the little RW image on it
Any more information I need to provide?
Thank you very much ahead of time for help on this.