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ImgBurn Error "No additional sense Information"


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4 replies to this topic

#1 lui007

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Posted 08 October 2009 - 01:57 AM

Hello everyone, !! My name is Luis, I am without a doubt a Newbie, and wanted to introduce myself before asking for help. Ive heard great things about this site (especially senior members and mods) and look forward to someday offering my help. !!

The problem I have is burning xbox 360 games with ImgBurn. Followed basic instructions and get a:
Error "Set L0 Data Zone Capacity Failed! - Reason: No Additional Sense Information" -
Ive downloaded latest f/w for my I/O magic DVD A DH20A4P External Drive, but after opening the Firware Flasher, the "Write Flash" box is not highlighted and therefore cannot click on it and install latest f/w. I really dont know what else to do. I Thank you in Advance and appreciate any advice or help in this matter....

Hardware -I/O Magic DVD A DH20A4P External Drive

Here is an Image of Firware Flasher, and Burn log for ImagBurn:

Attached File  Nuevo_Windows_Bitmap_Image.bmp   8.59KB   177 downloads


I 19:32:27 ImgBurn Version 2.5.0.0 started!
I 19:32:27 Microsoft Windows XP Professional (5.1, Build 2600 : Service Pack 3)
I 19:32:27 Total Physical Memory: 1,015,084 KB - Available: 412,192 KB
W 19:32:27 SPTD can have a detrimental effect on drive performance.
I 19:32:27 Initialising SPTI...
I 19:32:27 Searching for SCSI / ATAPI devices...
I 19:32:27 Found 1 CD-RW and 1 DVD±RW/RAM!
I 19:36:54 Operation Started!
I 19:36:54 Source File: D:\musick\clientes\Fallout 3\ruins-fall360.dvd
I 19:36:54 Source File Sectors: 3,697,696 (MODE1/2048)
I 19:36:54 Source File Size: 7,572,881,408 bytes
I 19:36:54 Source File Volume Identifier: XGD2DVD_NTSC
I 19:36:54 Source File Volume Set Identifier: 34672923
I 19:36:54 Source File Implementation Identifier: Sonic Scenarist 3.1
I 19:36:54 Source File File System(s): ISO9660, UDF (1.02)
I 19:36:54 Destination Device: [0:0:0] ATAPI DVD A DH20A4P 9P54 (I:) (USB)
I 19:36:54 Destination Media Type: DVD+R DL (Disc ID: RICOHJPN-D01-67) (Speeds: 4x, 6x, 8x)
I 19:36:54 Destination Media Sectors: 4,173,824
I 19:36:54 Write Mode: DVD
I 19:36:54 Write Type: DAO
I 19:36:54 Write Speed: 2.4x
I 19:36:54 Link Size: Auto
I 19:36:54 Lock Volume: Yes
I 19:36:54 Test Mode: No
I 19:36:54 OPC: No
I 19:36:54 BURN-Proof: Enabled
W 19:36:54 Write Speed Miscompare! - Wanted: 3,324 KB/s (2.4x), Got: 4,432 KB/s (3.3x)
I 19:36:54 Book Type Setting: N/A
I 19:36:54 Advanced Settings - Force HT: No, Online HT: No, OverSpeed: No, SmartBurn: Yes
I 19:36:54 User Specified L0 Data Zone Capacity: 1,913,760
E 19:39:27 Set L0 Data Zone Capacity Failed! - Reason: No Additional Sense Information
E 19:39:27 Operation Failed! - Duration: 00:02:33
I 19:39:27 Average Write Rate: N/A - Maximum Write Rate: N/A

#2 mmalves

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Posted 08 October 2009 - 02:39 AM

I 19:36:54 Destination Device: [0:0:0] ATAPI DVD A DH20A4P 9P54 (I:) (USB)

Are you sure it's I/OMagic? Looks like a Lite On burner to me. Have you tried that burner on another computer? That error seems like an incompatibility between your computer's USB chipset and the enclosure's USB chipset. Also please post your Filter Driver Load Order (look in ImgBurn's Tools menu).

The firmware you're trying to flash is this one? Could you try the firmware update using another computer? As a last resort I guess you could take the drive out of the external enclosure and plug it into a desktop computer to apply the update.

#3 lui007

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Posted 08 October 2009 - 10:53 PM

I 19:36:54 Destination Device: [0:0:0] ATAPI DVD A DH20A4P 9P54 (I:) (USB)

Are you sure it's I/OMagic? Looks like a Lite On burner to me. Have you tried that burner on another computer? That error seems like an incompatibility between your computer's USB chipset and the enclosure's USB chipset. Also please post your Filter Driver Load Order (look in ImgBurn's Tools menu).

The firmware you're trying to flash is this one? Could you try the firmware update using another computer? As a last resort I guess you could take the drive out of the external enclosure and plug it into a desktop computer to apply the update.


Well as far as the Manufacturer is concerned, "I/O Magic" is whats printed on hard shell, (I also have my doubts) but when i downloaded the f/w from codeguys.rpc1.org, i found it as a Lite-on optical drive, so i really dont know what to think. As for the burning on other pcs, Ive burned (on this pc and my laptop) cds, dvd movies, and even xbox (first console) iso games many times, just now had a problem with x360 games. And yesterday i tried updating f/w via another computer, but same problem occurs, the Firmware Flasher box that says, "write flash", does not highlight, and cannot click on it. So I will take your advice and open the drive to connect it to my pc, and try to update. Just a quick question though, Is this "Error" a connectivity and/or incompatibility problem? Because like i mentioned earlier, ive been able to burn many times, just never xbox 360 games......will wait for advice....Thank you Mmalves, I appreciate the help and your patience.....
Here is Filter Driver Load Order:

Filter Driver Load Order - ImgBurn v2.5.0.0
===============================================

Upper Device Filter: redbook
Upper Class Filter: GEARAspiWDM
Device: CD/DVD-ROM Device
Lower Class Filter: PxHelp20
Lower Class Filter: ElbyDelay
Lower Device Filter: imapi

Filter Name: redbook
File Name: C:\WINDOWS\system32\DRIVERS\redbook.sys
File Version: 5.1.2600.5512 (xpsp.080413-2108)
File Description: Controlador de filtros de sonido Redbook
Product Name: Sistema operativo Microsoft® Windows®
Product Version: 5.1.2600.5512
Company Name: Microsoft Corporation
Copyright: Copyright © Microsoft Corporation. Reservados todos los derechos.

Filter Name: GEARAspiWDM
File Name: C:\WINDOWS\System32\Drivers\GEARAspiWDM.sys
File Version: 2.00.07.05 [2.0.7.5]
File Description: CD DVD Filter
Product Name: CD DVD Filter
Product Version: 2.00.07.05 [2.0.7.5]
Company Name: GEAR Software Inc.
Copyright: Copyright © GEAR Software Inc. 1997-2008

Filter Name: PxHelp20
File Name: C:\WINDOWS\System32\Drivers\PxHelp20.sys
File Version: 3.00.56a [3.0.56.0]
File Description: Px Engine Device Driver for Windows 2000/XP
Product Name: PxHelp20
Product Version: [2.0.0.0]
Company Name: Sonic Solutions
Copyright: Copyright © Sonic Solutions

Filter Name: ElbyDelay
File Name: C:\WINDOWS\System32\Drivers\ElbyDelay.sys
File Version: 4, 3, 0, 0 [4.3.0.0]
File Description: Elby Delay Lower Filter Driver
Product Name: CDRTools
Product Version: 4, 3, 0, 0 [4.3.0.0]
Company Name: Elaborate Bytes
Copyright: Copyright © 2003 Elaborate Bytes AG

Filter Name: imapi
File Name: C:\WINDOWS\system32\DRIVERS\imapi.sys
File Version: 5.1.2600.5512 (xpsp.080413-2108)
File Description: IMAPI Kernel Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.5512
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.

#4 mmalves

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Posted 09 October 2009 - 05:27 AM

Upper Class Filter: GEARAspiWDM
Lower Class Filter: PxHelp20
Lower Class Filter: ElbyDelay

The 'no additional sense' error is usually caused by bad drivers, but in your case it seems like an USB issue (not rare unfortunately). Is the drive connected to an USB port at the back of the computer or on the front? Is it connected to an USB hub? Have you tried another USB cable?

The most likely reason that it hasn't failed before is that it's erroring out on the very step where DVD+R DL media is different than others: setting the layerbreak position.

#5 lui007

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Posted 10 October 2009 - 01:00 AM

Upper Class Filter: GEARAspiWDM
Lower Class Filter: PxHelp20
Lower Class Filter: ElbyDelay

The 'no additional sense' error is usually caused by bad drivers, but in your case it seems like an USB issue (not rare unfortunately). Is the drive connected to an USB port at the back of the computer or on the front? Is it connected to an USB hub? Have you tried another USB cable?

The most likely reason that it hasn't failed before is that it's erroring out on the very step where DVD+R DL media is different than others: setting the layerbreak position.



.....Success!!...:)

Well you were right Mmalves!! Problem was a Connectivity Issue. Heres what happened. I took your original advice and opened up the External drive to connect it to my PC. Well as soon as i did that, i saw that it was indeed a Light-On drive (as you originally suspected) and the Firmware Flasher recognized the drive and was able to flash right away. Second, I opened ImgBurn, and was able to change the book type by choosing "Light-On" drive manufacturer and then selecting DVD-Rom, and immediately displayed "Success" upon changing, instead of the Error "no sense information" displayed when hooking up via USB. Adjusted burn speed, number of copies, etc. and 25 minutes later was playing on my console with a BIG Smile....So, Problem solved!! I personally didnt know of such a problem. You say this is common? Could it be something wrong with the USB "adaptor" on External Drive? Not fitted for all PCs to recognize? But only happens with Dual Layer correct? So...my next move is to permanently leave it inside my PC...and not deal with the problem again....Live and Learn, I suppose. To all of you having problems with Double-Layer Burning, I cant emphasize enough, READ THESE FORUMS!! You will find your solution. And many, many Thanks to Mmalves, who helped along the way, I really appreciate the advice and patience. Two thumbs up to you!!....See you around here!! :)




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