Failed to get disc capacity

[kaywiz]

Hi, I have just downloaded & installed ImgBurn, and am attempting to create an ISO image from a DVD. After setting the destination file & folder, I click the "Read" button, and get a popup that says

 

Failed to get disc capacity

 

No errors are reflected in the log (below), am I missing something simple? I searched the forums for this error message, and read the various FAQs etc.

 

Thanks

 

--- Log ---

I 14:54:14 ImgBurn Version 2.5.1.0 started!

I 14:54:14 Microsoft Windows 7 Home Premium Edition (6.1, Build 7600)

I 14:54:14 Total Physical Memory: 2,882,804 KB - Available: 1,980,812 KB

I 14:54:14 Initialising SPTI...

I 14:54:14 Searching for SCSI / ATAPI devices...

I 14:54:14 -> Drive 1 - Info: HL-DT-ST DVDRAM GT10N 1.02 (E:) (ATA)

I 14:54:14 Found 1 DVD±RW/RAM!

[LIGHTNING UK!]

Put the disc in the drive, switch to Read mode and copy + paste all the disc info from the box on the right.

[kaywiz]

Put the disc in the drive, switch to Read mode and copy + paste all the disc info from the box on the right.

 

Here is the info, meanwhile I have tried the 2 other disks in the group, one was successful as an ISO, the other would only copy as a BIN (telling me what this means, you are not).

 

-----

 

HL-DT-ST DVDRAM GT10N 1.02 (ATA)

Current Profile: DVD+R

 

Disc Information:

Status: Unknown

State of Last Session: Unknown

Erasable: Unknown

Formatted: Unknown

Sessions: Unknown

 

Physical Format Information (ADIP):

Disc ID: MCC-004-00

Book Type: DVD+R

Part Version: 1

Disc Size: 120mm

Maximum Read Rate: Not Specified

Number of Layers: 1

Track Path: Parallel Track Path (PTP)

Linear Density: 0.267 um/bit

Track Density: 0.74 um/track

First Physical Sector of Data Area: 196,608

Last Physical Sector of Data Area: 2,491,711

Last Physical Sector in Layer 0: 0

 

Physical Format Information (Last Recorded):

Book Type: DVD-RW

Part Version: 3

Disc Size: 120mm

Maximum Read Rate: 10.08Mbps

Number of Layers: 1

Track Path: Parallel Track Path (PTP)

Linear Density: 0.267 um/bit

Track Density: 0.74 um/track

First Physical Sector of Data Area: 196,608

Last Physical Sector of Data Area: 2,495,103

Last Physical Sector in Layer 0: 0

[LIGHTNING UK!]

That drive appears to be having trouble returning the info about the disc.

 

With a known 'non working' disc in your hand (the drive needs to be empty), load the program and switch to read mode.

 

Now press the F8 key.

 

Now insert the non working disc.

 

When it comes up with 'Ready' in the statusbar at the bottom of the main window, press F8 again.

 

Save the contents of the log window to a file (via 'File' -> 'Save As' in the menubar at the top) and attach it in a reply.

[kaywiz]

That drive appears to be having trouble returning the info about the disc.

 

Here you go

ImgBurn.log

[LIGHTNING UK!]

Ok so here's the problem:

 

I 17:25:16 CDB Interpretation: Read Capacity

E 17:25:16 SENSE: 70 00 02 00 00 00 00 0E 00 00 00 00 30 00 00 00 00 00

E 17:25:16 SENSE Interpretation: Incompatible Medium Installed

 

Your drive is just erroring out with the error code for 'Incompatible Medium Installed' every time.

 

Either there's something wrong with the discs you're putting in the drive or there's something wrong with the drive itself.

 

Try giving the drive a clean with a cleaning disc.

 

If the discs are dirty/scratched then you know they might be to blame.