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DVD Drive does not burn, does not erase


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#1 Senior38

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Posted 04 May 2013 - 12:58 PM

PC = HP Pavilion p6-2109eo with OS = Windows 7 Home Premium. Purchased as new Dec. 2012.   

 

Originally I had the problem: Img gets stuck 'Searching for SCSI / ATAPI devices".

I then run the Debug Mode Reg file. 

It found the drive.

Then tried to erase with ImgBurn a DVD disc. Used Quick erase. No result.  

The logs I got are enclosed.  

 

Help appreciated. 

 

I 19:27:16 ImgBurn Version 2.5.7.0 started!
I 19:27:16 Microsoft Windows 7 Home Premium x64 Edition (6.1, Build 7601 : Service Pack 1)
I 19:27:16 Total Physical Memory: 3 656 552 KB - Available: 2 194 396 KB
W 19:27:16 I/O Interface 'Debug Mode' Enabled!
I 19:27:16 Initialising SPTI...
I 19:27:16 Searching for SCSI / ATAPI devices...
I 19:27:17 Initialising Device (\\?\scsi#cdrom&ven_hp&prod_dvd_rw_ad-7250h5#4&bfeaf4f&0&020000#{53f56308-b6bf-11d0-94f2-00a0c91efb8b})...
I 19:28:05 Device Address: [0:0:0]
I 19:28:05 Drive Letter: (E:)
I 19:28:05 Family Tree:
I 19:28:05 -> ACPI x64-based PC
I 19:28:05 -> Microsoft ACPI-Compliant System
I 19:28:05 -> PCI-väylä
I 19:28:05 -> AMD SATA Controller (VEN_1022&DEV_7801 - AMD - amd_sata - v1.2.1.292)
I 19:28:05 -> CD-ROM Drive (hp DVD RW AD-7250H5 SATA CdRom Device) (Bus Number 2, Target Id 0, LUN 0)
I 19:30:48 Device Maximum Transfer Length: 1 048 576
I 19:30:48 Device Maximum Physical Pages: 257
I 19:30:48 Device Alignment Mask: 1
I 19:30:48 Device Bus Type (Adapter/Device): SATA / SATA
I 19:30:48 [0:0:0] hp DVD RW AD-7250H5 1HNK (E:) (SATA)
I 19:30:48 CDB: 12 00 00 00 60 00
I 19:30:48 CDB Interpretation: Inquiry
I 19:33:31 BUFFER: 05 80 00 32 5B 00 00 00 68 70 20 20 20 20 20 20 44 56 44 20 52 57 20 41 44 2D 37 32 35 30 48 35 31 48 4E 4B 20 4A 75 6E 31 34 2C 32 30 31 31 36 32 34 32 30 38 4C 31 31 00 00 00 00 00 00 00 00
I 19:33:31 [0:0:0] hp DVD RW AD-7250H5 1HNK (E:) (SATA)
I 19:33:31 CDB: 5A 00 2A 00 00 00 00 00 FC 00
I 19:33:31 CDB Interpretation: Mode Sense (10) - Page Code (0x2A) - CD/DVD Capabilities and Mechanical Status
I 19:36:14 BUFFER: 00 2A 41 00 00 00 00 00 2A 22 3F 37 F1 77 29 20 2B 48 00 00 08 00 2B 48 00 00 0A D2 0A D2 00 01 00 00 00 00 0A D2 00 01 00 00 0A D2 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
I 19:36:14 [0:0:0] hp DVD RW AD-7250H5 1HNK (E:) (SATA)
I 19:36:14 CDB: 46 02 01 08 00 00 00 00 FC 00
I 19:36:14 CDB Interpretation: Get Configuration - Drive Serial Number
I 19:38:57 BUFFER: 00 00 00 14 00 00 00 14 01 08 03 0C 31 36 32 34 32 30 38 4C 31 31 31 20 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
I 19:38:57 [0:0:0] hp DVD RW AD-7250H5 1HNK (E:) (SATA)
I 19:38:57 CDB: 46 02 00 03 00 00 00 00 10 00
I 19:38:57 CDB Interpretation: Get Configuration - Removable Medium
I 19:41:40 BUFFER: 00 00 00 0C 00 00 00 14 00 03 07 04 39 00 00 00
I 19:41:40 [0:0:0] hp DVD RW AD-7250H5 1HNK (E:) (SATA)
I 19:41:40 CDB: 46 02 01 02 00 00 00 00 10 00
I 19:41:40 CDB Interpretation: Get Configuration - Embedded Changer
I 19:44:23 BUFFER: 00 00 00 04 00 00 00 14 00 00 00 00 00 00 00 00
I 19:44:23 [0:0:0] hp DVD RW AD-7250H5 1HNK (E:) (SATA)
I 19:44:23 CDB: 46 02 01 07 00 00 00 00 10 00
I 19:44:23 CDB Interpretation: Get Configuration - Real Time Streaming
I 19:47:06 BUFFER: 00 00 00 0C 00 00 00 14 01 07 15 04 3F 00 00 00
I 19:47:06 [0:0:0] hp DVD RW AD-7250H5 1HNK (E:) (SATA)
I 19:47:06 CDB: 46 02 00 1D 00 00 00 00 0C 00
I 19:47:06 CDB Interpretation: Get Configuration - Multi-Read
I 19:49:49 BUFFER: 00 00 00 08 00 00 00 14 00 1D 00 00
I 19:49:49 [0:0:0] hp DVD RW AD-7250H5 1HNK (E:) (SATA)
I 19:49:49 CDB: 46 02 00 1E 00 00 00 00 10 00
I 19:49:49 CDB Interpretation: Get Configuration - CD Read
I 19:52:32 BUFFER: 00 00 00 0C 00 00 00 14 00 1E 08 04 03 00 00 00
I 19:52:33 [0:0:0] hp DVD RW AD-7250H5 1HNK (E:) (SATA)
I 19:52:33 CDB: 46 02 00 1F 00 00 00 00 10 00
I 19:52:33 CDB Interpretation: Get Configuration - DVD Read
I 19:55:15 BUFFER: 00 00 00 0C 00 00 00 14 00 1F 05 04 01 00 01 00
I 19:55:15 [0:0:0] hp DVD RW AD-7250H5 1HNK (E:) (SATA)
I 19:55:15 CDB: 46 02 00 27 00 00 00 00 10 00
I 19:55:15 CDB Interpretation: Get Configuration - CD-RW CAV Write
I 19:55:15 BUFFER: 00 00 00 0C 00 00 00 14 00 27 00 04 00 00 00 00
I 19:55:15 [0:0:0] hp DVD RW AD-7250H5 1HNK (E:) (SATA)
I 19:55:15 CDB: 46 02 00 2A 00 00 00 00 10 00
I 19:55:15 CDB Interpretation: Get Configuration - DVD+RW
I 19:57:58 BUFFER: 00 00 00 0C 00 00 00 14 00 2A 04 04 01 00 00 00
I 19:57:58 [0:0:0] hp DVD RW AD-7250H5 1HNK (E:) (SATA)
I 19:57:58 CDB: 46 02 00 2B 00 00 00 00 10 00
I 19:57:58 CDB Interpretation: Get Configuration - DVD+R
I 20:00:42 BUFFER: 00 00 00 0C 00 00 00 14 00 2B 00 04 01 00 00 00
I 20:00:42 [0:0:0] hp DVD RW AD-7250H5 1HNK (E:) (SATA)
I 20:00:42 CDB: 46 02 00 2D 00 00 00 00 10 00
I 20:00:42 CDB Interpretation: Get Configuration - CD Track at Once
I 20:03:25 BUFFER: 00 00 00 0C 00 00 00 14 00 2D 08 04 57 00 3F 09
I 20:03:25 [0:0:0] hp DVD RW AD-7250H5 1HNK (E:) (SATA)
I 20:03:25 CDB: 46 02 00 2E 00 00 00 00 10 00
I 20:03:25 CDB Interpretation: Get Configuration - CD Mastering
I 20:06:08 BUFFER: 00 00 00 0C 00 00 00 14 00 2E 04 04 7F 00 0B F0
I 20:06:08 [0:0:0] hp DVD RW AD-7250H5 1HNK (E:) (SATA)
I 20:06:08 CDB: 46 02 00 2F 00 00 00 00 10 00
I 20:06:08 CDB Interpretation: Get Configuration - DVD-R/-RW Write
I 20:08:51 BUFFER: 00 00 00 0C 00 00 00 14 00 2F 09 04 4E 00 00 00
I 20:08:52 [0:0:0] hp DVD RW AD-7250H5 1HNK (E:) (SATA)
I 20:08:52 CDB: 46 02 00 33 00 00 00 00 FC 00
I 20:08:52 CDB Interpretation: Get Configuration - Layer Jump Recording
I 20:11:34 BUFFER: 00 00 00 10 00 00 00 14 00 33 00 08 00 00 00 01 10 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
I 20:11:34 [0:0:0] hp DVD RW AD-7250H5 1HNK (E:) (SATA)
I 20:11:34 CDB: 46 02 00 3A 00 00 00 00 10 00
I 20:11:34 CDB Interpretation: Get Configuration - DVD+RW Dual Layer
I 20:14:17 BUFFER: 00 00 00 04 00 00 00 14 00 00 00 00 00 00 00 00
I 20:14:17 [0:0:0] hp DVD RW AD-7250H5 1HNK (E:) (SATA)
I 20:14:17 CDB: 46 02 00 3B 00 00 00 00 10 00
I 20:14:17 CDB Interpretation: Get Configuration - DVD+R Dual Layer
I 20:17:00 BUFFER: 00 00 00 0C 00 00 00 14 00 3B 00 04 01 00 00 00
I 20:17:00 [0:0:0] hp DVD RW AD-7250H5 1HNK (E:) (SATA)
I 20:17:00 CDB: 46 02 00 40 00 00 00 00 28 00
I 20:17:00 CDB Interpretation: Get Configuration - BD Read Feature
I 20:17:00 BUFFER: 00 00 00 04 00 00 00 14 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
I 20:17:00 [0:0:0] hp DVD RW AD-7250H5 1HNK (E:) (SATA)
I 20:17:00 CDB: 46 02 00 41 00 00 00 00 20 00
I 20:17:00 CDB Interpretation: Get Configuration - BD Write Feature
I 20:17:00 BUFFER: 00 00 00 04 00 00 00 14 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
I 20:17:00 [0:0:0] hp DVD RW AD-7250H5 1HNK (E:) (SATA)
I 20:17:00 CDB: 46 02 00 50 00 00 00 00 14 00
I 20:17:00 CDB Interpretation: Get Configuration - HD DVD Read
I 20:17:00 BUFFER: 00 00 00 04 00 00 00 14 00 00 00 00 00 00 00 00 00 00 00 00
I 20:17:00 [0:0:0] hp DVD RW AD-7250H5 1HNK (E:) (SATA)
I 20:17:00 CDB: 46 02 00 51 00 00 00 00 14 00
I 20:17:00 CDB Interpretation: Get Configuration - HD DVD Write
I 20:17:00 BUFFER: 00 00 00 04 00 00 00 14 00 00 00 00 00 00 00 00 00 00 00 00
I 20:17:00 [0:0:0] hp DVD RW AD-7250H5 1HNK (E:) (SATA)
I 20:17:00 CDB: 46 02 01 0D 00 00 00 00 10 00
I 20:17:00 CDB Interpretation: Get Configuration - AACS
I 20:17:00 BUFFER: 00 00 00 04 00 00 00 14 00 00 00 00 00 00 00 00
I 20:17:00 [0:0:0] hp DVD RW AD-7250H5 1HNK (E:) (SATA)
I 20:17:00 CDB: 46 02 00 00 00 00 00 00 FC 00
I 20:17:00 CDB Interpretation: Get Configuration - Profile List
I 20:17:00 BUFFER: 00 00 00 40 00 00 00 14 00 00 03 38 00 2B 00 00 00 1B 00 00 00 1A 00 00 00 16 00 00 00 15 00 00 00 14 01 00 00 13 01 00 00 12 00 00 00 11 00 00 00 10 00 00 00 0A 00 00 00 09 00 00 00 08 00 00
I 20:17:00 [0:0:0] hp DVD RW AD-7250H5 1HNK (E:) (SATA)
I 20:17:00 CDB: 5A 00 3F 00 00 00 00 08 00 00
I 20:17:00 CDB Interpretation: Mode Sense (10) - Page Code (0x3F) - All Mode Pages
I 20:17:00 BUFFER: 00 C6 41 00 00 00 00 00 01 0A 80 0F 00 00 00 00 00 00 00 00 05 32 61 24 08 00 00 00 00 00 00 00 00 10 00 96 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
I 20:17:00 [0:0:0] hp DVD RW AD-7250H5 1HNK (E:) (SATA)
I 20:17:00 CDB: 46 02 FF 33 00 00 00 00 10 00
I 20:17:00 CDB Interpretation: Get Configuration - LightScribe
I 20:17:00 BUFFER: 00 00 00 04 00 00 00 14 00 00 00 00 00 00 00 00
I 20:17:00 [0:0:0] hp DVD RW AD-7250H5 1HNK (E:) (SATA)
I 20:17:00 CDB: A4 00 00 00 00 00 00 00 00 08 08 00
I 20:17:00 CDB Interpretation: Report Key - RPC State
I 20:17:06 BUFFER: 00 06 00 00 64 FD 01 00
I 20:17:06 -> Drive 1 - Info: hp DVD RW AD-7250H5 1HNK (E:) (SATA)
I 20:17:06 Found 1 DVD±RW/RAM!

TRYING TO ERASE DVDRW DISC:
I 20:59:26 ImgBurn Version 2.5.7.0 started!
I 20:59:26 Microsoft Windows 7 Home Premium x64 Edition (6.1, Build 7601 : Service Pack 1)
I 20:59:26 Total Physical Memory: 3 656 552 KB - Available: 2 207 372 KB
I 20:59:26 Initialising SPTI...
I 20:59:26 Searching for SCSI / ATAPI devices...
I 21:00:26 -> Drive 1 - Info: hp DVD RW AD-7250H5 1HNK (E:) (SATA)
I 21:00:26 Found 1 DVD±RW/RAM!
I 21:02:16 Operation Started!
I 21:02:16 Device: [0:0:0] hp DVD RW AD-7250H5 1HNK (E:) (SATA)
I 21:02:16 Media Type: DVD+RW
I 21:02:16 Quick Erase: Yes
PROGRAM GOT STUCK HERE!

 



#2 LIGHTNING UK!

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Posted 04 May 2013 - 05:08 PM

It should tell you what it's doing in the status bar of the main window... what does it say?


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