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BlizzardUK

Problem with start-up, any ideas ? Think it may be Bravo related

By BlizzardUK, in ImgBurn Support

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BlizzardUK   

BlizzardUK
Posted

For some odd reason, even though I have used ImgBurn and my Primera Bravo for years, in the last 2 weeks I have started to get an error on loading of ImgBurn. Any ideas ? I get an "assistant" thing pop up at the start, not sure if it is from imgburn or windows.

I 01:27:38 ImgBurn Version 2.5.8.0 started!
I 01:27:38 Microsoft Windows 8 Core x64 Edition (6.2, Build 9200)
I 01:27:38 Total Physical Memory: 16,735,172 KiB  -  Available: 5,421,156 KiB
I 01:27:38 Initialising PTRobot...
I 01:27:38 PT_SDK Version 1.6.2.0
I 01:27:38 Initialising SPTI...
I 01:27:38 Searching for Auto Loader devices...
E 01:29:30 Device->Initialise() Runtime Exception!
E 01:29:30 Device: Disc Publisher II 1.43 03/19/2008
E 01:29:30 Exception: EAccessViolation
E 01:29:30 This auto-loader will not be visible in the program.
E 01:29:30 Device->Initialise() Failed!
E 01:29:30 Device: Disc Publisher II 1.43 03/19/2008
E 01:29:30 This auto-loader will not be visible in the program.
I 01:29:30 Found 0 Auto Loaders!
I 01:29:30 Searching for SCSI / ATAPI devices...
I 01:29:30 -> Drive 1 - Info: PIONEER BD-RW   BDR-206D 1.06-ID61 (O:) (SATA)
I 01:29:30 -> Drive 2 - Info: PIONEER DVD-RW  DVR-112D 9.15 (Q:) (USB 2.0)
I 01:29:31 -> Drive 3 - Info: ATAPI eHBU312   2 VL16 (T:) (USB 2.0)
I 01:29:31 -> Drive 4 - Info: DVDFab Virtual Drive 1.1 (N:) (SCSI)
I 01:29:31 Found 1 DVD±RW, 1 BD-ROM/HD DVD-ROM and 2 BD-REs!
 

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LIGHTNING UK!   

LIGHTNING UK!
Posted

Press F8 and then do Tools -> 'Search for SCSI/ATAPI devices' again manually.

Post the log from that please, it may contain something a bit more useful.

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BlizzardUK   

BlizzardUK
Posted (edited)

It lets me continue using the software by the way (if I click continue), I think it just stops the Bravo being used. Hope this helps (bottom part in bold is what appeared after I clicked F8 and searched)........

I 04:21:23 ImgBurn Version 2.5.8.0 started!
I 04:21:23 Microsoft Windows 8 Core x64 Edition (6.2, Build 9200)
I 04:21:23 Total Physical Memory: 16,735,172 KiB  -  Available: 6,244,560 KiB
I 04:21:23 Initialising PTRobot...
I 04:21:23 PT_SDK Version 1.6.2.0
I 04:21:23 Initialising SPTI...
I 04:21:23 Searching for Auto Loader devices...
E 04:21:25 Device->Initialise() Runtime Exception!
E 04:21:25 Device: Disc Publisher II 1.43 03/19/2008
E 04:21:25 Exception: EAccessViolation
E 04:21:25 This auto-loader will not be visible in the program.
E 04:21:25 Device->Initialise() Failed!
E 04:21:25 Device: Disc Publisher II 1.43 03/19/2008
E 04:21:25 This auto-loader will not be visible in the program.
I 04:21:25 Found 0 Auto Loaders!
I 04:21:25 Searching for SCSI / ATAPI devices...
I 04:21:25 -> Drive 1 - Info: PIONEER BD-RW   BDR-206D 1.06-ID61 (O:) (SATA)
I 04:21:26 -> Drive 2 - Info: PIONEER DVD-RW  DVR-112D 9.15 (Q:) (USB 2.0)
I 04:21:26 -> Drive 3 - Info: ATAPI eHBU312   2 VL16 (T:) (USB 2.0)
I 04:21:26 -> Drive 4 - Info: DVDFab Virtual Drive 1.1 (N:) (SCSI)
I 04:21:26 Found 1 DVD±RW, 1 BD-ROM/HD DVD-ROM and 2 BD-REs!
W 04:21:28 I/O Interface 'Debug Mode' has been Enabled!
I 04:21:42 Searching for Auto Loader devices...
D 04:21:42 PTRobot_EnumRobots - Robot Count: 1, Return Code: 0
I 04:21:42 Initialising Device (Auto Loader 1)...
D 04:21:42 PTRobot_GetRobotInfo - Robot: 0x20000001, Return Code: 0
D 04:21:42 Robot Handle: 0x20000001 - Model: Disc Publisher II, Version: 1.43 03/19/2008
 

date/time         : 2019-01-28, 04:21:42, 126ms
computer name     : INTEL-PC
user name         :  edited
operating system  : Windows 8 x64 build 9200
system language   : English
system up time    : 18 days 8 hours
program up time   : 21 seconds
processors        : 8x Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
physical memory   : 6003/16343 MB (free/total)
free disk space   : (C:) 51.49 GB
display mode      : 1920x1080, 32 bit
process id        : $fb1c
allocated memory  : 65.43 MB
executable        : ImgBurn.exe
exec. date/time   : 2013-05-24 09:59
version           : 2.5.8.0
compiled with     : BCB 2006/07
madExcept version : 4.0.7
callstack crc     : $0ba3c082, $be1836ba, $85b7b862
contact name      : edited
contact email     :  edited
exception number  : 2
exception class   : EAccessViolation
exception message : EAccessViolation.

thread $e8e4 (TInterfaceThread):
0ba3c082 +ad17 PTRobot.dll
0ba367d6 +533a PTRobot.dll                               PTRobot_EnumDrives
00587016 +0742 ImgBurn.exe  DeviceIO.cpp        8840 +92 TDevice.Initialise_AutoLoader_PTROBOT
00584b25 +0029 ImgBurn.exe  DeviceIO.cpp        8489 +14 TDevice.Initialise_AutoLoader
005833a3 +0023 ImgBurn.exe  DeviceIO.cpp        8140 +14 TDevice.Initialise
0057187a +04ce ImgBurn.exe  DeviceIO.cpp        4143 +46 InitialiseDevices_AutoLoaders_PTROBOT
0056ff7a +0026 ImgBurn.exe  DeviceIO.cpp        3910 +19 InitialiseDevices_AutoLoaders
005629f5 +013d ImgBurn.exe  DeviceIO.cpp        1480 +49 InitialiseDevices
0071d156 +005e ImgBurn.exe  InterfaceThread.cpp 2000 +14 TInterfaceThread.SearchForDevices
00715e79 +029d ImgBurn.exe  InterfaceThread.cpp  155 +76 TInterfaceThread._DoInterface
00715b35 +001d ImgBurn.exe  InterfaceThread.cpp   35  +6 TInterfaceThread.Execute
00a46edb +002b ImgBurn.exe  madExcept                    _17342
008d8b98 +0034 ImgBurn.exe  Classes                      _17197
008f73c8 +0028 ImgBurn.exe  System                       _16782
00a46dbd +000d ImgBurn.exe  madExcept                    _17340
00a46e27 +0037 ImgBurn.exe  madExcept                    _17341
74188482 +0022 KERNEL32.DLL                              BaseThreadInitThunk
>> created by main thread ($5e74) at:
00715a4a +0032 ImgBurn.exe  InterfaceThread.cpp   21  +0 TInterfaceThread.Create

main thread ($5e74):
0095e955 +12d ImgBurn.exe  Forms                TApplication.Idle
0095dd43 +017 ImgBurn.exe  Forms                TApplication.HandleMessage
0095e02b +0b3 ImgBurn.exe  Forms                TApplication.Run
0070c459 +5e5 ImgBurn.exe  ImgBurn.cpp 272 +166 WinMain
00a80acc +14c ImgBurn.exe                       __startup
74188482 +022 KERNEL32.DLL                      BaseThreadInitThunk

thread $ef40:
74188482 +22 KERNEL32.DLL  BaseThreadInitThunk

thread $fa80:
74188482 +22 KERNEL32.DLL  BaseThreadInitThunk

thread $fe48:
74188482 +22 KERNEL32.DLL  BaseThreadInitThunk

thread $6e84:
74188482 +22 KERNEL32.DLL  BaseThreadInitThunk

thread $dc1c:
74188482 +22 KERNEL32.DLL  BaseThreadInitThunk

thread $4150:
74188482 +22 KERNEL32.DLL  BaseThreadInitThunk

thread $ef8:
74188482 +22 KERNEL32.DLL  BaseThreadInitThunk

thread $e84:
739d597d +12d KERNELBASE.dll           WaitForMultipleObjectsEx
00a46dbd +00d ImgBurn.exe    madExcept _17340
00a46e27 +037 ImgBurn.exe    madExcept _17341
74188482 +022 KERNEL32.DLL             BaseThreadInitThunk
>> created by main thread ($5e74) at:
73e0ed63 +000 combase.dll

thread $db40 (TWorkerThread):
739c45f3 +93 KERNELBASE.dll              WaitForSingleObjectEx
739c454d +0d KERNELBASE.dll              WaitForSingleObject
009de881 +19 ImgBurn.exe    Virtualtrees _16776
00a46edb +2b ImgBurn.exe    madExcept    _17342
008d8b98 +34 ImgBurn.exe    Classes      _17197
008f73c8 +28 ImgBurn.exe    System       _16782
00a46dbd +0d ImgBurn.exe    madExcept    _17340
00a46e27 +37 ImgBurn.exe    madExcept    _17341
74188482 +22 KERNEL32.DLL                BaseThreadInitThunk
>> created by main thread ($5e74) at:
009de776 +16 ImgBurn.exe    Virtualtrees _16772

modules:
00400000 ImgBurn.exe            2.5.8.0             C:\Program Files (x86)\ImgBurn
0af60000 stcd3control.dll       5.2.707.0           C:\Program Files (x86)\Common Files\SureThing Shared
0ba30000 PTRobot.dll            1.6.2.0             C:\Program Files (x86)\ImgBurn
0bd90000 PTRobotDPPRO.dll       1.6.2.0             C:\Program Files (x86)\ImgBurn
0c030000 idmmkb.dll             6.19.9.1            C:\Program Files (x86)\Internet Download Manager
0c720000 PTRobotDP.dll          1.6.2.0             C:\Program Files (x86)\ImgBurn
0c8d0000 PTRobotStr.DLL         1.1.4.0             C:\Program Files (x86)\ImgBurn
0c9a0000 PTRobotDPse.dll        1.6.2.0             C:\Program Files (x86)\ImgBurn
0cb40000 PTRobot4100.dll        1.6.2.0             C:\Program Files (x86)\ImgBurn
0fa00000 CoreMessaging.dll      6.2.17134.471       C:\WINDOWS\System32
0ff40000 CoreUIComponents.dll   6.2.17134.376       C:\WINDOWS\System32
2ffb0000 TextInputFramework.dll 6.2.17134.376       C:\WINDOWS\System32
54260000 tiptsf.dll             6.2.17134.191       C:\Program Files (x86)\Common Files\microsoft shared\ink
544f0000 explorerframe.dll      6.2.17134.1         C:\WINDOWS\system32
5dc10000 MSACM32.DLL            6.2.17134.1         C:\WINDOWS\SYSTEM32
63d10000 oledlg.dll             6.2.17134.1         C:\WINDOWS\SYSTEM32
63eb0000 wintypes.dll           6.2.17134.523       C:\WINDOWS\SYSTEM32
65110000 SHFOLDER.DLL           6.2.17134.1         C:\WINDOWS\SYSTEM32
66f60000 twinapi.appcore.dll    6.2.17134.137       C:\WINDOWS\system32
670d0000 dcomp.dll              6.2.17134.1         C:\WINDOWS\system32
67210000 WindowsCodecs.dll      6.2.17134.345       C:\WINDOWS\SYSTEM32
67f60000 quartz.dll             6.2.17134.1         C:\WINDOWS\system32
68110000 d3d11.dll              6.2.17134.441       C:\WINDOWS\system32
6a280000 SPINF.dll              6.2.17134.1         C:\WINDOWS\SYSTEM32
6a300000 drvstore.dll           6.2.17134.1         C:\WINDOWS\SYSTEM32
6a450000 DEVRTL.dll             6.2.17134.1         C:\WINDOWS\SYSTEM32
6a610000 pdh.dll                6.2.17134.1         C:\WINDOWS\system32
6a660000 OLEACC.dll             7.2.17134.1         C:\WINDOWS\SYSTEM32
6a960000 dxgi.dll               6.2.17134.112       C:\WINDOWS\system32
6aa60000 RMCLIENT.dll           6.2.17134.471       C:\WINDOWS\system32
6aa80000 dataexchange.dll       6.2.17134.1         C:\WINDOWS\system32
6aba0000 olepro32.dll           6.2.17134.1         C:\WINDOWS\SYSTEM32
6c280000 MSIMG32.dll            6.2.17134.1         C:\WINDOWS\SYSTEM32
6cd90000 gdiplus.dll            6.2.17134.523       C:\WINDOWS\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17134.523_none_73d8c7959f75cd2a
6ffa0000 DEVOBJ.dll             6.2.17134.1         C:\WINDOWS\SYSTEM32
70030000 dbgcore.DLL            6.2.17134.1         C:\WINDOWS\SYSTEM32
70060000 dbghelp.dll            6.2.17134.1         C:\WINDOWS\SYSTEM32
701f0000 SRVCLI.DLL             6.2.17134.1         C:\WINDOWS\SYSTEM32
70210000 FaultRep.dll           6.2.17134.1         C:\WINDOWS\SYSTEM32
70270000 NETUTILS.DLL           6.2.17134.1         C:\WINDOWS\SYSTEM32
70300000 ntmarta.dll            6.2.17134.1         C:\WINDOWS\SYSTEM32
70330000 WKSCLI.DLL             6.2.17134.1         C:\WINDOWS\SYSTEM32
70c90000 dwmapi.dll             6.2.17134.1         C:\WINDOWS\system32
70cc0000 uxtheme.dll            6.2.17134.1         C:\WINDOWS\system32
70d40000 winmmbase.dll          6.2.17134.1         C:\WINDOWS\SYSTEM32
70e60000 PROPSYS.dll            7.0.17134.112       C:\WINDOWS\SYSTEM32
70fe0000 bcrypt.dll             6.2.17134.112       C:\WINDOWS\SYSTEM32
71190000 Mpr.dll                6.2.17134.1         C:\WINDOWS\SYSTEM32
71880000 WINMM.DLL              6.2.17134.1         C:\WINDOWS\SYSTEM32
719f0000 WINSPOOL.DRV           6.2.17134.319       C:\WINDOWS\SYSTEM32
71c70000 COMCTL32.DLL           6.10.17134.523      C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.523_none_42edd4b044e3535c
71e80000 NETAPI32.DLL           6.2.17134.1         C:\WINDOWS\SYSTEM32
71ea0000 WSOCK32.DLL            6.2.17134.1         C:\WINDOWS\SYSTEM32
72690000 IPHLPAPI.DLL           6.2.17134.1         C:\WINDOWS\SYSTEM32
726c0000 VERSION.DLL            6.2.17134.1         C:\WINDOWS\SYSTEM32
73300000 Userenv.dll            6.2.17134.1         C:\WINDOWS\SYSTEM32
738a0000 CRYPTBASE.dll          6.2.17134.1         C:\WINDOWS\System32
738b0000 SspiCli.dll            6.2.17134.376       C:\WINDOWS\System32
738d0000 KERNELBASE.dll         6.2.17134.441       C:\WINDOWS\System32
73b20000 msvcrt.dll             7.0.17134.1         C:\WINDOWS\System32
73be0000 ucrtbase.dll           6.2.17134.319       C:\WINDOWS\System32
73d00000 WS2_32.dll             6.2.17134.1         C:\WINDOWS\System32
73d70000 combase.dll            6.2.17134.523       C:\WINDOWS\System32
73fd0000 clbcatq.dll            2001.12.10941.16384 C:\WINDOWS\System32
740c0000 ADVAPI32.DLL           6.2.17134.471       C:\WINDOWS\System32
74140000 IMM32.DLL              6.2.17134.1         C:\WINDOWS\System32
74170000 KERNEL32.DLL           6.2.17134.1         C:\WINDOWS\System32
74250000 FLTLIB.DLL             6.2.17134.1         C:\WINDOWS\System32
74260000 gdi32full.dll          6.2.17134.471       C:\WINDOWS\System32
743d0000 sechost.dll            6.2.17134.319       C:\WINDOWS\System32
74420000 windows.storage.dll    6.2.17134.471       C:\WINDOWS\System32
749e0000 SHLWAPI.dll            6.2.17134.1         C:\WINDOWS\System32
74a30000 SHELL32.dll            6.2.17134.441       C:\WINDOWS\System32
75d80000 USER32.dll             6.2.17134.376       C:\WINDOWS\System32
75f10000 MSASN1.dll             6.2.17134.1         C:\WINDOWS\System32
75fb0000 shcore.dll             6.2.17134.112       C:\WINDOWS\System32
76040000 setupapi.dll           6.2.17134.1         C:\WINDOWS\System32
76470000 kernel.appcore.dll     6.2.17134.112       C:\WINDOWS\System32
76480000 RPCRT4.dll             6.2.17134.471       C:\WINDOWS\System32
76540000 COMDLG32.DLL           6.2.17134.1         C:\WINDOWS\System32
76620000 MSCTF.dll              6.2.17134.376       C:\WINDOWS\System32
76770000 msvcp_win.dll          6.2.17134.1         C:\WINDOWS\System32
767f0000 PSAPI.DLL              6.2.17134.1         C:\WINDOWS\System32
76810000 OLEAUT32.DLL           6.2.17134.48        C:\WINDOWS\System32
768b0000 CRYPT32.dll            6.2.17134.1         C:\WINDOWS\System32
76ab0000 OLE32.DLL              6.2.17134.407       C:\WINDOWS\System32
76bb0000 cfgmgr32.dll           6.2.17134.1         C:\WINDOWS\System32
76d60000 WINTRUST.dll           6.2.17134.81        C:\WINDOWS\System32
76db0000 GDI32.dll              6.2.17134.285       C:\WINDOWS\System32
76de0000 win32u.dll             6.2.17134.1         C:\WINDOWS\System32
76e00000 profapi.dll            6.2.17134.1         C:\WINDOWS\System32
76e20000 bcryptPrimitives.dll   6.2.17134.471       C:\WINDOWS\System32
76eb0000 powrprof.dll           6.2.17134.1         C:\WINDOWS\System32
76ff0000 ntdll.dll              6.2.17134.471       C:\WINDOWS\SYSTEM32
771b0000 mscms.dll              6.2.17134.1         C:\WINDOWS\SYSTEM32
77e00000 ColorAdapterClient.dll 6.2.17134.1         C:\WINDOWS\SYSTEM32
7c000000 MSVCR70.dll            7.0.9466.0          C:\WINDOWS\SYSTEM32


disassembling:
[...]
00586fec        call    +$4f059f ($a77590)     ; memset
00586ff1        add     esp, $c
00586ff4 8840   lea     eax, [ebp-$324]
00586ffa 8838   mov     dword ptr [ebp-$324], $a
00587004 8840   push    eax
00587005        lea     edx, [ebp-$724]
0058700b        push    edx
0058700c        mov     ecx, [ebp+8]
0058700f        mov     eax, [ecx+$22c]
00587015        push    eax
00587016      > call    dword ptr [$b38acc]    ; PTRobot_EnumDrives (PTRobot.dll)
0058701c        mov     ebx, eax
0058701e 8842   mov     al, [$ce7ae8]
00587023        test    al, al
00587025        jz      loc_587276
0058702b 8844   mov     word ptr [ebp-$308], $a8
00587034        lea     eax, [ebp-$78]
00587037        call    -$183450 ($403bec)     ; dstring.h.System.AnsiString.Create
0058703c        push    eax
0058703d        lea     eax, [ebp-$74]
00587040        inc     dword ptr [ebp-$2fc]
[...]

 

Edited by BlizzardUK

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BlizzardUK   

BlizzardUK
Posted

Thanks. The assistant just pops up and tells me to restart, or continue, or close. Everytime the app loads it comes up, but allows me to continue. I also use PTPublisher, but that seems fine, so I know the Bravo 2 is working okay. I have tried multiple compatibility options and admin and so on, still get the crash, weird. 

I will give the new drivers a go. 

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BlizzardUK   

BlizzardUK
Posted

Excellent, that worked, thanks. I replaced the robot files from that link you gave in to the IMGBurn directory, so I overwrote the ones already in that directory with the new ones, and it now works without an error, big thanks !!

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