22 replies to this topic

[rs97ap]

I've been having this recently. I am using MSI laptop with Windows 7. Many times when I burn a .img or .iso file to a DVD (I have used both DVD-R and -RW and results are random) - the burn gets completed successfully but the disc does not play in the DVD player.

I put the disc back in my laptop and fired up ImgBurn in read mode - it gives message that the disc is empty.

Here is the very recent log. Any thoughts?



I 23:07:05 ImgBurn Version 2.5.0.0 started!
I 23:07:05 Microsoft Windows 7 Home Premium Edition (6.1, Build 7600)
I 23:07:05 Total Physical Memory: 3,407,092 KB - Available: 2,366,440 KB
I 23:07:05 Initialising SPTI...
I 23:07:05 Searching for SCSI / ATAPI devices...
I 23:07:05 Found 1 DVD±RW/RAM!
I 23:07:53 Operation Started!
I 23:07:53 Device: [0:1:0] HL-DT-ST DVDRAM GT10N 1.01 (E:) (ATA)
I 23:07:53 Media Type: DVD-RW (Disc ID: RITEKW01) (Speeds: 2x)
I 23:07:53 Quick Erase: Yes
I 23:07:53 Erasing Disc...
I 23:07:55 Operation Successfully Completed! - Duration: 00:00:02
I 23:07:58 Operation Started!
I 23:07:59 Source File: C:\Users\FRH\Desktop\bow-ttorsvtn.img
I 23:07:59 Source File Sectors: 2,283,456 (MODE1/2048)
I 23:07:59 Source File Size: 4,676,517,888 bytes
I 23:07:59 Source File Volume Identifier: TERMINATOR_SALVATION
I 23:07:59 Source File Volume Set Identifier: 4AF9C6330000000F
I 23:07:59 Source File Application Identifier: MKISOFS ISO 9660/HFS FILESYSTEM BUILDER & CDRECORD CD-R/DVD CREATOR © 1993 E.YOUNGDALE © 1997 J.PEARSON/J.SCHILLING
I 23:07:59 Source File Implementation Identifier: mkisofs
I 23:07:59 Source File File System(s): ISO9660, UDF (1.02)
I 23:07:59 Destination Device: [0:1:0] HL-DT-ST DVDRAM GT10N 1.01 (E:) (ATA)
I 23:07:59 Destination Media Type: DVD-RW (Disc ID: U|x¥å J Õ)) (Speeds: 2x)
I 23:07:59 Destination Media Sectors: 2,297,888
I 23:07:59 Write Mode: DVD
I 23:07:59 Write Type: DAO
I 23:07:59 Write Speed: 4x
I 23:07:59 Link Size: Auto
I 23:07:59 Lock Volume: Yes
I 23:07:59 Test Mode: No
I 23:07:59 OPC: No
I 23:07:59 BURN-Proof: Enabled
W 23:07:59 Write Speed Miscompare! - Wanted: 5,540 KB/s (4x), Got: 2,770 KB/s (2x)
I 23:07:59 Filling Buffer... (40 MB)
I 23:08:00 Writing LeadIn...
I 23:08:11 Writing Session 1 of 1... (1 Track, LBA: 0 - 2283455)
I 23:08:11 Writing Track 1 of 1... (MODE1/2048, LBA: 0 - 2283455)
I 23:36:19 Synchronising Cache...
I 23:36:20 Exporting Graph Data...
E 23:36:20 Graph Data File:
E 23:36:20 Export Failed!
I 23:36:20 Operation Successfully Completed! - Duration: 00:28:22
I 23:36:20 Average Write Rate: 2,705 KB/s (2.0x) - Maximum Write Rate: 2,829 KB/s (2.0x)

[Cynthia]

Hi and welcome to the forum, rs97ap!

If you insert the burned disc and use the Read mode. Can you post what you see in the right panel of the window - the disc info stuff.

[rs97ap]

Hi and welcome to the forum, rs97ap!

If you insert the burned disc and use the Read mode. Can you post what you see in the right panel of the window - the disc info stuff.

Here you go. As I mentioned before - when I enter this burned DVD inside my DVD player - it says the disc cannot be played and spits it out.

HL-DT-ST DVDRAM GT10N 1.01 (ATA)
Current Profile: DVD-RW

Disc Information:
Status: Incomplete
Erasable: Yes
Sessions: 1
Free Sectors: 2,286,112
Free Space: 4,681,957,376 bytes
Free Time: 508:03:37 (MM:SS:FF)

TOC Information:
Session 1... (LBA: 0)
-> Track 01 (Mode 1, LBA: 0 - 4294967295)
-> LeadOut (LBA: 0)

Track Information:
Session 1...
-> Track 01 (LTSA: 0, TS: 2297888, LRA: 0)

Pre-recorded Information:
Manufacturer ID: RITEKW01

Physical Format Information (Last Recorded):
Book Type: DVD-RW
Part Version: 2
Disc Size: 120mm
Maximum Read Rate: Not Specified
Number of Layers: 1
Track Path: Parallel Track Path (PTP)
Linear Density: 0.267 um/bit
Track Density: 0.74 um/track
First Physical Sector of Data Area: 196,608
Last Physical Sector of Data Area: 208,383
Last Physical Sector in Layer 0: 0

Edited by rs97ap, 06 December 2009 - 01:40 PM.

[rs97ap]

Another attempt. This failed as well - but at least gave failed message. :


I 08:37:51 ImgBurn Version 2.5.0.0 started!
I 08:37:51 Microsoft Windows 7 Home Premium Edition (6.1, Build 7600)
I 08:37:51 Total Physical Memory: 3,407,092 KB - Available: 2,269,488 KB
I 08:37:51 Initialising SPTI...
I 08:37:51 Searching for SCSI / ATAPI devices...
I 08:37:51 Found 1 DVD±RW/RAM!
I 08:41:36 Operation Started!
I 08:41:36 Device: [0:1:0] HL-DT-ST DVDRAM GT10N 1.01 (E:) (ATA)
I 08:41:36 Media Type: DVD-RW (Disc ID: RITEKW01) (Speeds: 2x)
I 08:41:36 Quick Erase: Yes
I 08:41:36 Erasing Disc...
I 08:41:38 Operation Successfully Completed! - Duration: 00:00:02
I 08:41:40 Operation Started!
I 08:41:41 Source File: C:\Users\FRH\Desktop\vmt-franklyn-dvdr.img
I 08:41:41 Source File Sectors: 2,285,362 (MODE1/2048)
I 08:41:41 Source File Size: 4,680,421,376 bytes
I 08:41:41 Source File Volume Identifier: FRANKLYN
I 08:41:41 Source File Volume Set Identifier: 4B04B3E60000008C
I 08:41:41 Source File Application Identifier: MKISOFS ISO 9660/HFS FILESYSTEM BUILDER & CDRECORD CD-R/DVD CREATOR © 1993 E.YOUNGDALE © 1997 J.PEARSON/J.SCHILLING
I 08:41:41 Source File Implementation Identifier: mkisofs
I 08:41:41 Source File File System(s): ISO9660, UDF (1.02)
I 08:41:41 Destination Device: [0:1:0] HL-DT-ST DVDRAM GT10N 1.01 (E:) (ATA)
I 08:41:41 Destination Media Type: DVD-RW (Disc ID: RITEKW01) (Speeds: 2x)
I 08:41:41 Destination Media Sectors: 2,286,112
I 08:41:41 Write Mode: DVD
I 08:41:41 Write Type: DAO
I 08:41:41 Write Speed: 2x
I 08:41:41 Link Size: Auto
I 08:41:41 Lock Volume: Yes
I 08:41:41 Test Mode: No
I 08:41:41 OPC: No
I 08:41:41 BURN-Proof: Enabled
I 08:41:41 Filling Buffer... (40 MB)
I 08:41:42 Writing LeadIn...
I 08:41:54 Writing Session 1 of 1... (1 Track, LBA: 0 - 2285361)
I 08:41:54 Writing Track 1 of 1... (MODE1/2048, LBA: 0 - 2285361)
W 09:10:04 Failed to Write Sectors 2285344 - 2285361 - Reason: No Additional Sense Information
W 09:10:04 Retrying (1 of 20)...
W 09:10:04 Retry Failed - Reason: No Additional Sense Information
W 09:10:04 Retrying (2 of 20)...
W 09:10:04 Retry Failed - Reason: No Additional Sense Information
W 09:10:04 Retrying (3 of 20)...
W 09:10:04 Retry Failed - Reason: No Additional Sense Information
W 09:10:04 Retrying (4 of 20)...
W 09:10:04 Retry Failed - Reason: No Additional Sense Information
W 09:10:04 Retrying (5 of 20)...
W 09:10:04 Retry Failed - Reason: No Additional Sense Information
W 09:10:04 Retrying (6 of 20)...
W 09:10:04 Retry Failed - Reason: No Additional Sense Information
W 09:10:04 Retrying (7 of 20)...
W 09:10:04 Retry Failed - Reason: No Additional Sense Information
W 09:10:04 Retrying (8 of 20)...
W 09:10:04 Retry Failed - Reason: No Additional Sense Information
W 09:10:04 Retrying (9 of 20)...
W 09:10:04 Retry Failed - Reason: No Additional Sense Information
W 09:10:04 Retrying (10 of 20)...
W 09:10:04 Retry Failed - Reason: No Additional Sense Information
W 09:10:04 Retrying (11 of 20)...
W 09:10:04 Retry Failed - Reason: No Additional Sense Information
W 09:10:04 Retrying (12 of 20)...
W 09:10:04 Retry Failed - Reason: No Additional Sense Information
W 09:10:04 Retrying (13 of 20)...
W 09:10:04 Retry Failed - Reason: No Additional Sense Information
W 09:10:04 Retrying (14 of 20)...
W 09:10:04 Retry Failed - Reason: No Additional Sense Information
W 09:10:04 Retrying (15 of 20)...
W 09:10:04 Retry Failed - Reason: No Additional Sense Information
W 09:10:04 Retrying (16 of 20)...
W 09:10:04 Retry Failed - Reason: No Additional Sense Information
W 09:10:04 Retrying (17 of 20)...
W 09:10:04 Retry Failed - Reason: No Additional Sense Information
W 09:10:04 Retrying (18 of 20)...
W 09:10:04 Retry Failed - Reason: No Additional Sense Information
W 09:10:04 Retrying (19 of 20)...
W 09:10:04 Retry Failed - Reason: No Additional Sense Information
W 09:10:04 Retrying (20 of 20)...
W 09:10:04 Retry Failed - Reason: No Additional Sense Information
E 09:43:24 Failed to Write Sectors 2285344 - 2285361 - Reason: No Additional Sense Information
I 09:43:24 Synchronising Cache...
W 09:43:28 User opted to skip the 'Close Track/Session/Disc' functions.
E 09:43:28 Failed to Write Image!
I 09:43:28 Exporting Graph Data...
I 09:43:28 Graph Data File: C:\Users\FRH\AppData\Roaming\ImgBurn\Graph Data Files\HL-DT-ST_DVDRAM_GT10N_1.01_DECEMBER-06-09_8-41_AM_RITEKW01_2x.ibg
I 09:43:28 Export Successfully Completed!
E 09:43:28 Operation Failed! - Duration: 01:01:47
I 09:43:28 Average Write Rate: 1,239 KB/s (0.9x) - Maximum Write Rate: 2,828 KB/s (2.0x)

[rs97ap]

Another piece of information is probably worth providing:

My DVD drive is: HL-DT-ST DVDRAM GT10N Firmware version 1.01

Through IMGBurn - it shows that the drive has an updated firmware version - located here: http://www.firmwarehq.com/LG/GT10N/files.html

I have downloaded the latest version (version 107) but while updating - I'm getting message "Valid ATAPI device cannot be found. F/W model is DVD+-RW GT10N"

However, my device is DVD RAM GT10N.

If anyone can inform how I can update firmware - that'll be helpful as well

[mmalves]

The firmware on that page is A107, which means it updates burners that have A100~A106 versions. Also notice that the firmware updater is looking for a burner with DVD+-RW in the name, and yours is DVDRAM, which means they have different capabilities.

You might be able to find a firmware update for your burner in the support/download section of your laptop's manufacturer website.

[Cynthia]

I 23:36:19 Synchronising Cache...
I 23:36:20 Exporting Graph Data...
E 23:36:20 Graph Data File:
E 23:36:20 Export Failed!
I 23:36:20 Operation Successfully Completed! - Duration: 00:28:22
I 23:36:20 Average Write Rate: 2,705 KB/s (2.0x) - Maximum Write Rate: 2,829 KB/s (2.0x)

This part seems to be missing:

I 18:16:59 Synchronising Cache...
I 18:17:00 Closing Session...
I 18:17:01 Exporting Graph Data...

Disc Information:
Status: Incomplete
Erasable: Yes
Sessions: 1

So for some reason the disc you are using is not closed and that's why you can't see the burned stuff on it.

Not sure why the program reports this:

I 23:36:20 Operation Successfully Completed! - Duration: 00:28:22

Do you get the same issue if you use a non RW disc?

[mmalves]

W 09:10:04 Failed to Write Sectors 2285344 - 2285361 - Reason: No Additional Sense Information

Also look for updated drivers for your motherboard's chipset and/or storage controller(s). Use SIW to find their brand/model and get the latest drivers from their respective manufacturers.

[rs97ap]

The firmware on that page is A107, which means it updates burners that have A100~A106 versions. Also notice that the firmware updater is looking for a burner with DVD+-RW in the name, and yours is DVDRAM, which means they have different capabilities.

You might be able to find a firmware update for your burner in the support/download section of your laptop's manufacturer website.

I have checked laptop manufacturer website and confirmed that I have the latest firmware.

Also, this is not only happening for -RW discs, it is happening for -R discs as well.

Ok - here is something really freaky.

I just burned a .img file and got message that operation successfully completed. Loaded it into dvd player - it cannot play it.

Loaded it back to the DVD writer and disc came up as empty. Just out of curiosity I hit burn and it started to burn.

What the heck is happening? How come a -R disc that was finalized before can be burned again? If it was not burned in the first place - what happened for 30 minutes?

Edited by rs97ap, 07 December 2009 - 01:11 AM.

[Cynthia]

Did it work better with another disc?

[rs97ap]

I have tried a few different +R, -R and -RW discs. Results are very random. Same image file sometimes burns ok, sometimes it doesn't. Most weird part is: I burned a few +R and -R discs with the same image. A few times the discs got burnt (I looked at the data side of the DVDs and the color difference showed that those were burnt) - but when I loaded imgburn again, those discs came up as blank !!!!!!!!!!!!

I am out of ideas. This has become extremely weird.

[Cynthia]

Sounds as it's time to replace the drive.

[rs97ap]

I have tried a few different +R, -R and -RW discs. Results are very random. Same image file sometimes burns ok, sometimes it doesn't. Most weird part is: I burned a few +R and -R discs with the same image. A few times the discs got burnt (I looked at the data side of the DVDs and the color difference showed that those were burnt) - but when I loaded imgburn again, those discs came up as blank !!!!!!!!!!!!

I am out of ideas. This has become extremely weird.

[rs97ap]

Sounds as it's time to replace the drive.

It is a brand new laptop - not even 2 weeks old

[Cynthia]

Perhaps get it replaced on the warranty.

[rs97ap]

Maybe the problem is with ImgBurn. All my burnings are working just fine using Nero. Looks like the issue was just compatibility issue with Windows 7 and ImgBurn

[mmalves]

The only thing that Ner0 may be doing that ImgBurn doesn't by default is using the Incremental write type. There's an option for using it in ImgBurn's settings.

And yes, ImgBurn is fully compatible with Windows 7: I've been using Windows 7 since before RC1 and ImgBurn never had any problems with it.

Also please do what I said above about looking for updated drivers, as the ones you're using are messing with the communication to the burner (e.g. the No Additional Sense error you've had before).

[rs97ap]

Thanks - I will try this Incremental write type and post my findings. Even though Nero works - I don't like that program

I have looked for updated drivers but looks like I have the most up-to-date ones. I'll check it out again.

[LIGHTNING UK!]

If you let us know which chipset your laptop uses, we can point you in the right direction.

[rs97ap]

I am attaching motherboard information retrieved by SIW. Please let me know if this is what you are looking for:

Attached Images

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