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OpenCandy installed spyware even though I declined all offers!



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#1 efnar

efnar

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Posted 28 June 2013 - 06:26 AM

I just installed ImgBurn 2.5.8.0, declined all offers and got infected with a spyware app (in this case something called the "entrusted toolbar"). It took over every browser on my computer (the obvious changes were my homepage and all search bars changed, but in fact it did much, much more). I uninstalled the bar (which, as an aside, didn't do anything at all other than remove it from the list of applications) and then tried to reset my browsers to my desired state. Sadly, every time I tried to reset the configuration, the spyware set it back to the compromised state. I finally (I think) killed it by running JRT and ADWCleaner, but the whole thing took hours.

 

I would have been happy to give you 10 times whatever you were getting from OpenCandy just to have a clean program that didn't infect my computer. Your application was easily handy enough to be worth money. I had been very happy with your application, and had recommended it to friends.  Hell, even if the Ask Toolbar did slip through, if you uninstalled it, it went away!

 

But now, you have aligned yourself with people who effectively compromise the machine and then prevent the user from removing their software. I will now use every venue available to me to warn people away from your software, as it is now the modern equivalent of a plague carrier.

 

It is important to me that I can trust the developers of software that I use, and I no longer trust you.






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