Rastus2

October 18, 2006

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Thanks, I already have that feature setup and have picked up some moe software to scan my memory before my system starts. I want make sure my memory isn't getting flaky

October 17, 2006

Rastus2, hold your horses before you do anything major, I'll send you over another version with some extra debug info in it. Maybe that'll give me more to go on.

Thanks, I will try it out.

I have been out for the better part of the day, If you don't mind... email me please so I'll know when to jump back on.. I get forgetful and SENILE and might miss the post. Many Thanks, Rastus

October 15, 2006

Rastus2, hold your horses before you do anything major, I'll send you over another version with some extra debug info in it. Maybe that'll give me more to go on.

Thanks, I will try it out.

October 14, 2006

Operating systems are best reinstalled about every 4-6 months.

I see you have Patin Couffin engine installed.

In my useage fo this i have known it to cause the kinda of issues your getting, especially if when it installed, there was no restart, or some kind of glitch when you rebooted after installing it.

Never used dvd43, though i think it was mentioned not to even install with the older version of imgburn IE dvdd.

I am almost certain you won't get any issue's with imgburn on a clean install.

I did a search of all drives looking for the Patin Couffin Engine. It came up empty. Belarc Advisor lists a Patin Couffin Engine in the devices, but I am unable to locate it. At this point, I un-installed the program "DVD43".

It didn't solve the problem. When I get braver, I'll do a system re-install

October 14, 2006

Operating systems are best reinstalled about every 4-6 months.

I see you have Patin Couffin engine installed.

In my useage fo this i have known it to cause the kinda of issues your getting, especially if when it installed, there was no restart, or some kind of glitch when you rebooted after installing it.

Never used dvd43, though i think it was mentioned not to even install with the older version of imgburn IE dvdd.

I am almost certain you won't get any issue's with imgburn on a clean install.

I did a search of all drives looking for the Patin Couffin Engine. It came up empty. Belarc Advisor lists a Patin Couffin Engine in the devices, but I am unable to locate it. At this point, I un-installed the program "DVD43".

October 13, 2006

As someone else already mentioned your best bet would be to backup anything you need, check all your cables, clean your computer out whilst your in there, format your drive, reinstall xp or whatever op your using.

First thing then make sure you install the chipset drivers supplied on your motherboard disc, better option would be to download the latest drivers from your board's manufacturer though.

There is also a chance if your system is hanging at certain tasks involved with ide access, that a cable is faulty, there is a particular issue with your bios on how ide or rather drives are detected, that one of your atapi devices is faulty and slowing down or stopping things closing, if it were an external writer and say you have creative xfi fatal card that can hang your computer at shutdown.

Lots of things, so simplest would be for you to start with a clean system, If imgburn then hangs again, then its either a bug in the driver your using, the hardware is faulty or your board/cables etc.

You would then have to try another dvd writer.

Have you tried to remove the controller in device manager and then letting windows pickup controller again on reboot ?

I no longer have shut down issues and the system is running as it should. The only program this is still having an issue is ImgBur,. I will remove the controller and try again. I have included another snapshot of the system. DVD43. in not on auto run. I have to click an icon to run it, if I every do. I haven't opened it in 6 months and should delete it it because I no longer have a need for it

Test_Results_10_13_06.txt

October 12, 2006

Sorry to be a pain but can I just double check that the logs you're posting a from when you've opened AND THEN closed imgburn whilst it's running in windbg?

WinDbg mentions the address 0040180a in the log, but your screenshot shows a very different address.

I launch WinDbg, then point it to ImgBurn.exe, then launch ImgBurn, click "go" in WinDbg, then close ImgBurn. Is this the correct procedure?

p.s. I am having a problem closing my computor. I have at least 11 winframe faults or winpageplacement faults. SO hang loose till I sort out these errors. I haven't loaded anything new, just Win updates, which concerns this Media Center software. It downloads and records T.V. programs pretty much like a TiVo.

I have restored my system back three months. It now behaves as itshould. I turned off the Window upater services. I'm sure thats where my shut down problems came from.

All is well EXCEPT ImgBurn 2.1.0.0 It stiil faults when I shut it down. Should I uninstall it and go back one version?

October 12, 2006

Sorry to be a pain but can I just double check that the logs you're posting a from when you've opened AND THEN closed imgburn whilst it's running in windbg?

WinDbg mentions the address 0040180a in the log, but your screenshot shows a very different address.

I launch WinDbg, then point it to ImgBurn.exe, then launch ImgBurn, click "go" in WinDbg, then close ImgBurn. Is this the correct procedure?

p.s. I am having a problem closing my computor. I have at least 11 winframe faults or winpageplacement faults. SO hang loose till I sort out these errors. I haven't loaded anything new, just Win updates, which concerns this Media Center software. It downloads and records T.V. programs pretty much like a TiVo.

October 11, 2006

Ok that says it's a first time exception, so what if you click 'debug' -> 'go' again?

When it shows that stuff in the windbg window, has the error popped up properly in the messagebox like it did in the original screenshot?

yes, still looks the same and ImgBurn still faults on exit.

2nd_test.TXT

October 11, 2006

Ok, you're loading 'ImgTool Burn' there, not ImgBurn.

They're different programs too!

I need to slow down, trying to do five things at once ,,,,

here is what I think you want.

10_11_06_ImgBurn.TXT

October 11, 2006

Ok so you open windbg yeah?

Then File -> Open Executable.

Browse to + open ImgBurn.exe

Click 'Debug' -> 'Go' so it actually loads up.

Then when you close ImgBurn down, it should crash as you say it does and hopefully write the error into the debugger window.

Just copy + paste what it says / get a screenshot or something.

EDIT:

Oh, you might also want to click 'File' -> 'Symbol File Path' and enter the following:

srv*C:\Windows\Symbols*http://msdl.microsoft.com/download/symbols

then click ok. That'll mean the stack trace should show nice names for the functions being called.

okay here is what it printed to screen.

Opened log file 'ImgBurn'

Microsoft ® Windows Debugger Version 6.6.0007.5

CommandLine: "C:\Program Files\ImgTool Burn\ImgTool.exe"

Symbol search path is: srv*C:\Windows\Symbols*http://msdl.microsoft.com/download/symbols

Executable search path is:

ModLoad: 00400000 00439000 image00400000

ModLoad: 7c900000 7c9b0000 ntdll.dll

ModLoad: 7c800000 7c8f4000 C:\WINDOWS\system32\kernel32.dll

ModLoad: 73dd0000 73ece000 C:\WINDOWS\system32\MFC42.DLL

ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll

ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll

ModLoad: 77d40000 77dd0000 C:\WINDOWS\system32\USER32.dll

ModLoad: 763b0000 763f9000 C:\WINDOWS\system32\comdlg32.dll

ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll

ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll

ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll

ModLoad: 773d0000 774d2000 C:\WINDOWS\WinSxS\X86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\COMCTL32.dll

ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll

ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll

ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll

(15a8.ac4): Break instruction exception - code 80000003 (first chance)

eax=00251eb4 ebx=7ffdb000 ecx=00000004 edx=00000010 esi=00251f48 edi=00251eb4

eip=7c901230 esp=0012fb20 ebp=0012fc94 iopl=0 nv up ei pl nz na po nc

cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202

ntdll!DbgBreakPoint:

7c901230 cc int 3

0:000> g

ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL

ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL

ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll

ModLoad: 00d50000 00d7c000 C:\WINDOWS\system32\interceptor.dll

ModLoad: 10000000 1004b000 C:\WINDOWS\system32\InterceptHelper.dll

ModLoad: 7c3a0000 7c41b000 C:\WINDOWS\system32\MSVCP71.dll

ModLoad: 7c340000 7c396000 C:\WINDOWS\system32\MSVCR71.dll

ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\uxtheme.dll

ModLoad: 10000000 1004b000 C:\WINDOWS\system32\InterceptHelper.dll

ModLoad: 7c3a0000 7c41b000 C:\WINDOWS\system32\MSVCP71.dll

ModLoad: 7c340000 7c396000 C:\WINDOWS\system32\MSVCR71.dll

(15a8.103c): C++ EH exception - code e06d7363 (first chance)

(15a8.ac4): C++ EH exception - code e06d7363 (first chance)

ModLoad: 003c0000 003cd000 C:\PROGRA~1\BILLPS~1\WINPAT~1\PATROLPRO.DLL

(15a8.ac4): C++ EH exception - code e06d7363 (first chance)

ModLoad: 755c0000 755ee000 C:\WINDOWS\system32\msctfime.ime

ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll

(15a8.ac4): C++ EH exception - code e06d7363 (first chance)

ModLoad: 00d80000 01986000 C:\Program Files\Ahead\Nero\NeroAPI.dll

ModLoad: 20000000 20049000 C:\Program Files\Ahead\Nero\NeroErr.dll

ModLoad: 73000000 73026000 C:\WINDOWS\system32\WINSPOOL.DRV

ModLoad: 21000000 21029000 C:\Program Files\Ahead\Nero\neroscsi.dll

ModLoad: 22000000 22057000 C:\Program Files\Ahead\Nero\newtrf.dll

ModLoad: 00d20000 00d39000 C:\Program Files\Ahead\Nero\NeRSDB.dll

ModLoad: 5edd0000 5ede7000 C:\WINDOWS\system32\OLEPRO32.DLL

ModLoad: 77120000 771ac000 C:\WINDOWS\system32\OLEAUT32.dll

ModLoad: 74d30000 74d50000 C:\WINDOWS\system32\oledlg.dll

(15a8.ac4): C++ EH exception - code e06d7363 (first chance)

ModLoad: 13000000 1302a000 C:\Program Files\Ahead\Nero\WNASPI32.Dll

(15a8.ac4): C++ EH exception - code e06d7363 (first chance)

ModLoad: 01af0000 01d51000 C:\Program Files\Common Files\Ahead\Lib\AdvrCntr.dll

ModLoad: 771b0000 77259000 C:\WINDOWS\system32\WININET.dll

ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll

ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll

(15a8.ac4): C++ EH exception - code e06d7363 (first chance)

ModLoad: 15000000 15022000 C:\Program Files\Ahead\Nero\image.dll

(15a8.ac4): C++ EH exception - code e06d7363 (first chance)

ModLoad: 01d90000 01db3000 C:\Program Files\Common Files\Ahead\Lib\DriveLocker.dll

(15a8.ac4): C++ EH exception - code e06d7363 (first chance)

ModLoad: 1c000000 1c01d000 C:\Program Files\Ahead\InCD\incdshx.dll

(15a8.ac4): C++ EH exception - code e06d7363 (first chance)

ModLoad: 29000000 29039000 C:\Program Files\Ahead\Nero\CDR100.DLL

(15a8.ac4): C++ EH exception - code e06d7363 (first chance)

ModLoad: 04000000 0403a000 C:\Program Files\Ahead\Nero\CDR50S.DLL

(15a8.ac4): C++ EH exception - code e06d7363 (first chance)

ModLoad: 05000000 0503e000 C:\Program Files\Ahead\Nero\CDROM.DLL

(15a8.ac4): C++ EH exception - code e06d7363 (first chance)

ModLoad: 06000000 06044000 C:\Program Files\Ahead\Nero\CDU920.DLL

(15a8.ac4): C++ EH exception - code e06d7363 (first chance)

ModLoad: 07000000 07039000 C:\Program Files\Ahead\Nero\CR2200CS.DLL

(15a8.ac4): C++ EH exception - code e06d7363 (first chance)

ModLoad: 08000000 08038000 C:\Program Files\Ahead\Nero\DWS114X.DLL

(15a8.ac4): C++ EH exception - code e06d7363 (first chance)

ModLoad: 01f40000 01f6d000 C:\Program Files\Ahead\Nero\EM2V.DLL

(15a8.ac4): C++ EH exception - code e06d7363 (first chance)

ModLoad: 17000000 1703a000 C:\Program Files\Ahead\Nero\IMS.DLL

(15a8.ac4): C++ EH exception - code e06d7363 (first chance)

ModLoad: 01f40000 01f73000 C:\Program Files\Ahead\Nero\LLS.DLL

(15a8.ac4): C++ EH exception - code e06d7363 (first chance)

ModLoad: 01f40000 02032000 C:\Program Files\Ahead\Nero\MFC42.DLL

(15a8.ac4): C++ EH exception - code e06d7363 (first chance)

ModLoad: 19000000 190bd000 C:\Program Files\Ahead\Nero\MMC.DLL

(15a8.ac4): C++ EH exception - code e06d7363 (first chance)

ModLoad: 78000000 78046000 C:\Program Files\Ahead\Nero\MSVCRT.DLL

(15a8.ac4): C++ EH exception - code e06d7363 (first chance)

ModLoad: 01f40000 01f9c000 C:\Program Files\Ahead\Nero\NEEM2A.DLL

(15a8.ac4): C++ EH exception - code e06d7363 (first chance)

ModLoad: 01f40000 01f9c000 C:\Program Files\Ahead\Nero\NEROCOM.DLL

(15a8.ac4): C++ EH exception - code e06d7363 (first chance)

ModLoad: 01f40000 01f72000 C:\Program Files\Ahead\Nero\NETRECORDER.DLL

(15a8.ac4): C++ EH exception - code e06d7363 (first chance)

ModLoad: 23000000 23039000 C:\Program Files\Ahead\Nero\RO1420C.DLL

(15a8.ac4): C++ EH exception - code e06d7363 (first chance)

ModLoad: 01f40000 01f56000 C:\Program Files\Ahead\Nero\TMPVIMPORTER.DLL

ModLoad: 76080000 760e5000 C:\WINDOWS\system32\MSVCP60.dll

(15a8.ac4): C++ EH exception - code e06d7363 (first chance)

ModLoad: 05000000 0503e000 C:\Program Files\Ahead\Nero\CDROM.DLL

(15a8.ac4): C++ EH exception - code e06d7363 (first chance)

ModLoad: 05000000 0503e000 C:\Program Files\Ahead\Nero\CDROM.DLL

(15a8.ac4): C++ EH exception - code e06d7363 (first chance)

ModLoad: 05000000 0503e000 C:\Program Files\Ahead\Nero\CDROM.DLL

(15a8.ac4): C++ EH exception - code e06d7363 (first chance)

ModLoad: 19000000 190bd000 C:\Program Files\Ahead\Nero\MMC.DLL

(15a8.ac4): C++ EH exception - code e06d7363 (first chance)

ModLoad: 01fa0000 01fa7000 C:\Program Files\Copernic Desktop Search\CopernicDesktopSearchSystem974.dll

(15a8.ac4): C++ EH exception - code e06d7363 (first chance)

In DLLMain, DLL_PROCESS_DETACH

eax=feeefeee ebx=00000000 ecx=000008c6 edx=0033e728 esi=7c90e88e edi=00000002

eip=7c90eb94 esp=0012fdf0 ebp=0012feec iopl=0 nv up ei pl zr na pe nc

cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246

ntdll!KiFastSystemCallRet:

7c90eb94 c3 ret

0:000> g

^ No runnable debuggees error in 'g'

0:000> gn

^ No runnable debuggees error in 'gn'

0:000> gn

^ No runnable debuggees error in 'gn'

0:000> g

^ No runnable debuggees error in 'g'

October 11, 2006

Did you edit something out Rastus2 ?

No, what I did was run Windbg and included the file as an attachment, it was there, but now I see the file is gone. I'll attach it again, so sorrry. well, I add the file, then when I click Add this attachment, the screen blips, then it's gone. I need to check file length. back in a minute. 2kb, so length is okay. it's a *.wew file. Why won't it stick?

October 11, 2006

Rastus2,

How did you get WMIDiag from my saying WinDbg?!

They're two completely different programs.

It happens alot when you leave your glasses in the kitchen and are too lazy to get up and get them

Is this helpful? I really need a crash course on this one!

October 10, 2006

Yes, and you should be getting BSODs/spontaneous restarts etc if your memory is duff.

How doers it go in safe mode? Have you done a virus/spyware scan lately?

Regards

I downloade and ran the MS WMIDIAG-V1.10_XP. I launched and shut down ImgBurn. The log is way over my head, but it looks like I have alot of things missing?

I inclosed the log.txt

WMIDIAG_V1.10_XP__.CLI.SP2.32_MULTIMEDIA_2006.10.10_00.19.56.LOG

October 10, 2006

The error message dialog shows imgburn.exe name on its caption, so I think this component may help LUK! on tracing that kind of mysterious errors:

http://www.eurekalog.com/index.php

Best regards,

bootsector

Thanks but that program is way too deep for me and besides I need other programs to help it run and I don't know how to use those other programs,,,, Hence I don't have them. I will try the one from MSoftiee and get back with you, Rastus

October 9, 2006

Yes, and you should be getting BSODs/spontaneous restarts etc if your memory is duff.

How doers it go in safe mode? Have you done a virus/spyware scan lately?

Regards

I am using ZoneAlarm, I am running two anti virus programs and I scan every two days with spybot and adaware software and I'm also behind two routers I think I am clean. Heavy on the system, but clean.

Since I am using the MS Media Center software, could that do it? I have had been bothere by MS netframe work shut down issues.

p.s. I know this sounds trite, but how do I get into safe mode?, this thing boots pretty quick.

thanks

October 9, 2006

this kind of error usually happens with defective RAM memory modules...

ImgBurn is the only program (at this point) that has this problem. Wouldn't this issue show up when running another piece of software?

October 8, 2006

As above, have you installed anything else ?

I am still getting this error upon closing ImgBurn, each and every time. The exact same memory error involving memory range. I had not used the program to burn, just open and closed the program. I have two differant DVD burners and I am using MS Media Center edition 2002, Service Pack 2. I have 2 gigs of ram and at least 200 gigs of free hard drive space. All three drives are defragged and I have 83% free ram. This problem first occured when I updated to ImgBurn 2.1.0.0. I have no other systems errors and ImgBurn works fine.

September 28, 2006

run chkdsk on the hdd via the command prompt.

something like:

chkdsk C: /R

Then download + run 'memtest+' to check your ram is ok. It'll make you a floppy disc to insert when the computer reboots.

That error message looks like it's something the kernel is doing. It's certainly in the right region of memory. Is your OS fully patched up on service pack 2?

I am also getting this error. When I last used ImgBurn, it closed with no errors or faults. Today, I open ImgBurn just to look around no burning, no disc in drive, and when I closed it, thats when I received the fault.

I'll include a screen shot.

Windows MultiMedia

SP2 all updates

ImgBurn ver 2.1.0.0

NEC 8520A, latest firmware

September 28, 2006

try reflashing it to the firmware before, maybe the one you got was corrupt

Well, I blew it out three more times and re-flashed it and it will burn to 19% each time, then fail. I hate to use one of those DVD cleaners if it isn't a "dirt" issue because I have it that they can scratch the lens.

For what it's worth, I managed to get my internal NEC unit to working again by using a disc cleaning disc that has a small copper brush mounted on the disc suface. It worked!

The cleaner disc with the copper brush says it may be used only 20 times and to clean the DVD unit every 10 hours. Use on DVD units only. Brand name: Maxell, THUNDERON DVD-LC

The first cleaner disc that I purchased used small plastic brushes on the surface, which created air flow over the laser-- It didn't work. Brand name: CleanDR www.digitalinnovations.com

Both say they clean and demagnitize and both come with audio programs and such.

September 19, 2006

sounds like your drive could be dying

Thanks for the help, yes it was the drive. I bought a external Memorex unit and I'm back to doing my thing !!!!

I appreciate the hand holding during all of this, It's kinda like they say " you don't know what you had till it's gone"

Rastus

Memorex ,around here it brings a cringe and a shudder send it back while you can and get a BENQ ,Pioneer ,Nec ,Plextor the top 4

Thanks for the advice, I will take it back in the morning. I've already complained to Memorex concerning the unit because after the initial install and re-boot. The unit failed to recognize my Verbatim -R's. I checked the region code and it was set to -6-. I thought since we live in the USA, it should have beeen set to -1-. I tried to re-set it and it wouldn't change, so after the usual hisssy fit. I emailed Memorex and told them if they didn't contact me and help me get it to working, it was going back. Well, I haven't heard from them and it worked the next day,,,, so I counted myself lucky.

Which Plextor external should I get? also, since my internal is dead should I also get the Plextor internal too?

My desktop unit has a curved face plate on the DVD burner, can it be removed and installed to the new internal drive or are these custom units made just for the BIG box makers? (just an idle thought)

Thanks, Ratus

September 18, 2006

sounds like your drive could be dying

Thanks for the help, yes it was the drive. I bought a external Memorex unit and I'm back to doing my thing !!!!

I appreciate the hand holding during all of this, It's kinda like they say " you don't know what you had till it's gone"

Rastus

September 13, 2006

Just before you go replacing the drive, try burning at 4X, looking at your logs, your machine is struggling beyond this speed.

Sorry, I was out pricing drives, internal and external. I did try burning at 4x the drive made it to 90%. It ended with the same fault, NO SEEK COMPLETE. I still can't see files on the drive, so I will try cleaning it before I replace it. Money is money!!!

September 13, 2006

sounds like your drive could be dying

I am inclined to believe that. I cycled the tray and the files showed up. It started to play the files then locked up the program. I have yet to try the cleaner disc, and if it comes to it, what are some good internal and USB drives? This NEC is only 1 1/2 half years old. By the way, the drive spins up fine, just doesn't see things all the time.

September 13, 2006

Rastus2;

I have used the same cleaning disc for the past 3 years and haven't done a bit of damage. Follow the directions and you shouldn't hurt the drive....

I am back at it today, I reset the DMA's on both the reader and burner. Then I uninstalled both and let windows "find" them. I checked the DMA's and they are on ultra DMA 5. I installed Nero express and did a disk to disk copy. IT FAILED at 93% with a NO SEEK COMPLETETION. I re-set the burning rights in the control panel to ALL and tried a direct copy again. it failed at 23% with a NO SEEK COMPLETION. My next move would seem to be to buy a disk cleaner disc and try that. I have tried the blow out method and it doesn't seem to change a thing. I placed a movie in the reader drive and the movie played fine from front to end and then I placed the same movie in the burner drive and it wouldn't read it. So, I now have to find the cause.

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