My DVD burner won't SEE a blank dvd disk

[Dave Henrie]

I have recently begun having problems using my SonyDRU-710a. The drive will not acknowledge that a blank dvd disc has been inserted. I have updated the drive's firmware, I have searched for virus'. I have installed NEro's and Adaptec's ASPI and none of that has helped. I have tried 3 different brands of DVD + R medium, I have un-installed and re-installed the drive. Nothing has helped. The drive plays DVD commercial movies just fine.

 

So to double check the DVD media, I took a disc to my wife's fairly new Dell laptop and that too would not acknowledge that a blank disc had been inserted.

I have read a half dozen tech sites this past few days and none of the solutions have helped. One I haven't tried yet was to un-install IE 7 and WMP 11. Both of our machines are SP2 XP and have IE7 and WMP 11 installed.

 

I also have some gaming software that I 'thought' might have copy protection that was interfering with my drive, but since my wife's laptop does not have any Starforce or Sony CP on it...I guess that cannot be a cause.

 

here is my imgburn log.

 

I 22:50:05 ImgBurn Version 2.3.2.0 started!

I 22:50:05 Microsoft Windows XP Professional (5.1, Build 2600 : Service Pack 2)

I 22:50:05 Total Physical Memory: 1,310,192 KB - Available: 662,920 KB

I 22:50:06 Initialising SPTI...

I 22:50:06 Searching for SCSI / ATAPI devices...

I 22:50:06 Found 1 CD-RW and 1 DVD?RW!

[mmalves]

With ImgBurn in Write mode and a blank media inserted on your drive, could you copy and paste the information shown on the right side of ImgBurn's window?

Also, while you're at it, please go to Tools, then 'Filter Driver Load Order', click the Clipboard button and paste here.

 

By the way, do you have Alcohol 120% installed? If you have enabled its 'Ignore Media Type' function, it'll make every program think that your media is a DVD-ROM.

[LIGHTNING UK!]

The 3 brands might have all been the same media ID, hence not really any different at all.

 

If you load the program AND THEN insert the disc, does the message in the status bar change to 'Logical Unit in process of becoming ready', before then going back to 'medium not present' ?

 

It would certainly appear as though the drive just doesn't like those discs.

[Dave Henrie]

The 3 brands might have all been the same media ID, hence not really any different at all.

 

If you load the program AND THEN insert the disc, does the message in the status bar change to 'Logical Unit in process of becoming ready', before then going back to 'medium not present' ?

 

It would certainly appear as though the drive just doesn't like those discs.

 

yes that is the message. But...when I opened and closed the drive this time...it sortof acknowledged the drive, at least it made an attempt to burn..here is the log.I 04:10:00 ImgBurn Version 2.3.2.0 started!

I 04:10:00 Microsoft Windows XP Professional (5.1, Build 2600 : Service Pack 2)

I 04:10:00 Total Physical Memory: 1,310,192 KB - Available: 526,340 KB

I 04:10:00 Initialising SPTI...

I 04:10:00 Searching for SCSI / ATAPI devices...

I 04:10:00 Found 1 CD-RW and 1 DVD?RW!

I 04:11:00 Operation Started!

I 04:11:00 Building Image Tree...

I 04:12:37 Checking Directory Depth...

I 04:12:37 Calculating Totals...

I 04:12:37 Preparing Image...

I 04:12:37 Checking Path Length...

I 04:12:37 Image Size: 1,121,288,192 bytes

I 04:12:37 Image Sectors: 547,504

I 04:12:44 Operation Successfully Completed! - Duration: 00:01:44

I 04:12:44 Operation Started!

I 04:12:44 Source File: -==/\/[bUILD IMAGE]\/\==-

I 04:12:44 Source File Sectors: 547,504 (MODE1/2048)

I 04:12:44 Source File Size: 1,121,288,192 bytes

I 04:12:44 Source File Volume Identifier: rFactor tracks

I 04:12:44 Source File Application Identifier: IMGBURN V2.3.2.0 - THE ULTIMATE IMAGE BURNER!

I 04:12:44 Source File Implementation Identifier: ImgBurn

I 04:12:44 Source File File System(s): ISO9660, UDF (1.02)

I 04:12:44 Destination Device: [1:0:0] SONY DVD RW DRU-710A BYX5 (E:) (ATA)

I 04:12:44 Destination Media Type: DVD+R (Disc ID: CMC MAG-M01-00) (Speeds: 4x, 6x, 8x, 12x, 14x, 16x)

I 04:12:44 Destination Media Sectors: 2,295,104

I 04:12:44 Write Mode: DVD

I 04:12:44 Write Type: DAO

I 04:12:44 Write Speed: MAX

I 04:12:44 Link Size: Auto

I 04:12:44 Test Mode: No

I 04:12:44 BURN-Proof: Enabled

W 04:13:16 DeviceIoControl(FSCTL_LOCK_VOLUME) Failed! - Reason: Access is denied.

W 04:13:16 DeviceIoControl(FSCTL_DISMOUNT_VOLUME) Failed! - Reason: Access is denied.

I 04:13:16 Filling Buffer... (40 MB)

I 04:13:17 Writing LeadIn...

W 04:14:16 Failed to Write Sectors 0 - 31 - Power Calibration Area Error

W 04:14:16 Retrying (1 of 20)...

W 04:14:19 Retry Failed - Power Calibration Area Error

W 04:14:19 Retrying (2 of 20)...

W 04:14:21 Retry Failed - Power Calibration Area Error

W 04:14:21 Retrying (3 of 20)...

W 04:14:24 Retry Failed - Power Calibration Area Error

W 04:14:24 Retrying (4 of 20)...

W 04:14:26 Retry Failed - Power Calibration Area Error

W 04:14:26 Retrying (5 of 20)...

W 04:14:29 Retry Failed - Power Calibration Area Error

W 04:14:29 Retrying (6 of 20)...

W 04:14:31 Retry Failed - Power Calibration Area Error

W 04:14:31 Retrying (7 of 20)...

W 04:14:34 Retry Failed - Power Calibration Area Error

W 04:14:34 Retrying (8 of 20)...

W 04:14:37 Retry Failed - Power Calibration Area Error

W 04:14:37 Retrying (9 of 20)...

W 04:14:39 Retry Failed - Power Calibration Area Error

W 04:14:39 Retrying (10 of 20)...

W 04:14:42 Retry Failed - Power Calibration Area Error

W 04:14:42 Retrying (11 of 20)...

W 04:14:44 Retry Failed - Power Calibration Area Error

W 04:14:44 Retrying (12 of 20)...

W 04:14:47 Retry Failed - Power Calibration Area Error

W 04:14:47 Retrying (13 of 20)...

W 04:14:50 Retry Failed - Power Calibration Area Error

W 04:14:50 Retrying (14 of 20)...

W 04:14:52 Retry Failed - Power Calibration Area Error

W 04:14:52 Retrying (15 of 20)...

W 04:14:55 Retry Failed - Power Calibration Area Error

W 04:14:55 Retrying (16 of 20)...

W 04:14:57 Retry Failed - Power Calibration Area Error

W 04:14:57 Retrying (17 of 20)...

W 04:15:56 Retry Failed - Power Calibration Area Error

W 04:15:56 Retrying (18 of 20)...

W 04:15:58 Retry Failed - Power Calibration Area Error

W 04:15:58 Retrying (19 of 20)...

W 04:16:01 Retry Failed - Power Calibration Area Error

W 04:16:01 Retrying (20 of 20)...

W 04:16:04 Retry Failed - Power Calibration Area Error

W 04:16:16 Retrying (21)...

W 04:16:18 Retry Failed - Power Calibration Area Error

E 04:16:21 Failed to Write Sectors 0 - 31 - Power Calibration Area Error

I 04:16:21 Synchronising Cache...

I 04:16:22 Closing Track...

I 04:16:23 Finalising Disc...

E 04:16:24 Failed to Write Image!

E 04:16:24 Operation Failed! - Duration: 00:03:39

I 04:16:24 Average Write Rate: N/A - Maximum Write Rate: N/A

 

 

 

and here is the first part of the infor requested in the previous post.

the window on the right was greyed out, it did list the Sony DRU-710a with the latest bios Byx5 and then drive N/A

 

but that changed to the following after re-inserting the disc.

 

 

and finally back to the window on the right after that failed attempt, it can id the disc.

 

SONY DVD RW DRU-710A BYX5 (ATA)

Current Profile: DVD+R

 

Disc Information:

Status: Empty

Erasable: No

Free Sectors: 2,295,104

Free Space: 4,700,372,992 bytes

Free Time: 510:03:29 (MM:SS:FF)

Supported Write Speeds: 4x, 6x, 8x, 12x, 14x, 16x

 

Physical Format Information (ADIP):

Disc ID: CMC MAG-M01-00

Book Type: DVD+R

Part Version: 1

Disc Size: 120mm

Maximum Read Rate: Not Specified

Number of Layers: 1

Track Path: Parallel Track Path (PTP)

Linear Density: 0.267 um/bit

Track Density: 0.74 um/track

First Physical Sector of Data Area: 196,608

Last Physical Sector of Data Area: 2,491,711

Last Physical Sector in Layer 0: 0

 

Physical Format Information (Last Recorded):

Disc ID: CMC MAG-M01-00

Book Type: DVD+R

Part Version: 1

Disc Size: 120mm

Maximum Read Rate: Not Specified

Number of Layers: 1

Track Path: Parallel Track Path (PTP)

Linear Density: 0.267 um/bit

Track Density: 0.74 um/track

First Physical Sector of Data Area: 196,608

Last Physical Sector of Data Area: 2,491,711

Last Physical Sector in Layer 0: 0

 

 

 

 

 

here too is the first filter report

 

===============================================

Filter Driver Load Order - ImgBurn v2.3.2.0

===============================================

 

Upper Device Filter: redbook

Upper Class Filter: [None Found]

Device: CD/DVD-ROM Device

Lower Class Filter: [None Found]

Lower Device Filter: imapi

 

Filter Name: redbook

File Name: C:\WINDOWS\system32\DRIVERS\redbook.sys

File Version: 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)

File Description: Redbook Audio Filter Driver

Product Name: Microsoft? Windows? Operating System

Product Version: 5.1.2600.2180

Company Name: Microsoft Corporation

Copyright: ? Microsoft Corporation. All rights reserved.

 

Filter Name: imapi

File Name: C:\WINDOWS\system32\DRIVERS\imapi.sys

File Version: 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)

File Description: IMAPI Kernel Driver

Product Name: Microsoft? Windows? Operating System

Product Version: 5.1.2600.2180

Company Name: Microsoft Corporation

Copyright: ? Microsoft Corporation. All rights reserved.

[dontasciime]

Your drive does not like that media.

 

Hardly any drives like that particular media.

[chewy]

that old drive's firmware is almost 2 years old, but supports that mid code

 

 

try some better disks or one from another part of the spindle, crosscheck against the laptop

Edited April 28, 2007 by chewy

[Dave Henrie]

The 3 brands might have all been the same media ID, hence not really any different at all.

dang, just tried some Verbatim -R discs. no change. this looks bad

[Shamus_McFartfinger]

Please post your log file.

[Dave Henrie]

Please post your log file.

 

several logs listed above. about the 4th message, my second, in the thread. I have only gotten the drive to 'see' the disc once this past week. And that wasn't enough to get to the burn process. I got a Power Calibration Error that time. Every other time, the message at the bottom of the IMGburn display was Media Not Present.

 

Tried Verbatium, TDK, two different Generiics, The Verbatium disc was -R the rest were +R. I may have to admit defeat.

Un-installed IE7 and WMP11 as well.

 

dh

[dontasciime]

you got a log from using the verbatim ones though

[Dave Henrie]

you got a log from using the verbatim ones though

 

 

oh sorry, not much of a log appears since the status line still indicates: "device not ready: Medium not present."

 

here is what there is of the log with a Verb disc in the drive.

 

I 09:58:32 ImgBurn Version 2.3.2.0 started!

I 09:58:32 Microsoft Windows XP Professional (5.1, Build 2600 : Service Pack 2)

I 09:58:32 Total Physical Memory: 1,310,192 KB - Available: 678,160 KB

I 09:58:32 Initialising SPTI...

I 09:58:32 Searching for SCSI / ATAPI devices...

I 09:58:53 Found 1 CD-RW and 1 DVD?RW!

 

I did get a fairly long NERO log, but that won't be much help here. And the error portion only came near the end of the log.

dh

[dontasciime]

just trying to see what the media code is for those verbs

[volvofl10]

W 04:13:16 DeviceIoControl(FSCTL_LOCK_VOLUME) Failed! - Reason: Access is denied.

W 04:13:16 DeviceIoControl(FSCTL_DISMOUNT_VOLUME) Failed! - Reason: Access is denied.

 

check out THIS from the FAQ page . make note of the bit about seeing what else has a handle on the drive................see if that helps

[Dave Henrie]

just trying to see what the media code is for those verbs

This is cut from the Nero log, I'm 99% this was the TDK media and not Verbatium...I don't think I've gotten a Verb to load yet...Will keep trying...

This may or may not make sense, since it IS from another product.

 

dh

 

Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050

[04:28:59] DVDEngine Book Type: DVD+R (10), Part Version: 1.0x (1)

[04:28:59] DVDEngine Disc Size: 120 mm, Maximum Rate: <not specified> (F h)

[04:28:59] DVDEngine Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable

[04:28:59] DVDEngine Linear Density: 0,267 um/bit, Track Density: 0,74 um/track

[04:28:59] DVDEngine Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)

[04:28:59] DVDEngine End Physical Sector Number of Data Area: 26053F h

[04:28:59] DVDEngine End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB)

[04:28:59] DVDEngine Data in Burst Cutting Area (BCA) does not exist

[04:28:59] DVDEngine Disc Application Code: 0 / 0 h

[04:28:59] DVDEngine Extended Information indicators: 7 h

[04:28:59] DVDEngine Disc Manufacturer ID: CMC.MAG.

[04:28:59] DVDEngine Media type ID: M01

[04:28:59] DVDEngine Product revision number: 0

[04:28:59] DVDEngine Number of Physical format information bytes in use in ADIP up to byte 63: 56

[04:28:59] DVDEngine Media Specific [16..63]:

[04:28:59] DVDEngine 00 00 07 43 4D 43 20 4D - 41 47 00 4D 30 31 00 38 ...CMC.MAG.M01.8

[04:28:59] DVDEngine 23 54 37 18 00 3E 6E 00 - 70 62 15 15 0B 0B 08 08 #T7..>n.pb......

[04:28:59] DVDEngine 01 19 1B 0B 0B 0E 0F 01 - 00 00 00 00 00 00 00 00

[Shamus_McFartfinger]

[04:28:59] DVDEngine Disc Manufacturer ID: CMC.MAG.

 

Yep. We'll need a log showing failures with the Verbatim media when you get one. In the meantime, toss these CMC disks into the bin. They aren't worth the frustration, time or effort to bother using. They are that bad.

[Dave Henrie]

[04:28:59] DVDEngine Disc Manufacturer ID: CMC.MAG.

 

Yep. We'll need a log showing failures with the Verbatim media when you get one. In the meantime, toss these CMC disks into the bin. They aren't worth the frustration, time or effort to bother using. They are that bad.

Well for what it is worth, my son recently installed a newer Sony DVD the DRU 830 and when I put the verbatium disc in that with nero 7(all he had on his box) the disc was recognized and the burning process took off perfectly. I guess...I'll have to swallow hard and accept that even tho the hours on this drive fall far far far far short of the MTF, this drive is toast. I may keep it around as a player at least and a cdburner....grmble grumble....gnash...gnash...

 

Thanks everyone

 

Dave Henrie

[Dave Henrie]

Whoo hoo MAYBEE! I un-installed a ton of old software, including all the nero and incd stuff. And suddenly imgburn reports the drive is ready...

Cross your fingers here goes...

dh

 

SONY DVD RW DRU-710A BYX5 (ATA)

Current Profile: DVD-R

 

Disc Information:

Status: Empty

Erasable: No

Free Sectors: 2,297,888

Free Space: 4,706,074,624 bytes

Free Time: 510:40:38 (MM:SS:FF)

Supported Write Speeds: 4x, 6x, 8x

 

Pre-recorded Information:

Manufacturer ID: MCC 02RG20

 

Physical Format Information (Last Recorded):

Book Type: DVD-R

Part Version: 5

Disc Size: 120mm

Maximum Read Rate: Not Specified

Number of Layers: 1

Track Path: Parallel Track Path (PTP)

Linear Density: 0.267 um/bit

Track Density: 0.74 um/track

First Physical Sector of Data Area: 196,608

Last Physical Sector of Data Area: 0

Last Physical Sector in Layer 0: 0

[Dave Henrie]

ratzo! didn't happen...power calibration error 20 times. At least tho...I got a log out of it...

I 22:53:09 ImgBurn Version 2.3.2.0 started!

I 22:53:09 Microsoft Windows XP Professional (5.1, Build 2600 : Service Pack 2)

I 22:53:09 Total Physical Memory: 1,310,192 KB - Available: 743,572 KB

I 22:53:09 Initialising SPTI...

I 22:53:09 Searching for SCSI / ATAPI devices...

I 22:53:09 Found 1 DVD?RW!

I 22:57:08 Operation Started!

I 22:57:08 Source File: G:\rFactor tracks\LMS_2007_Rnd01_Monza_Pt1.avi

I 22:57:08 Source File Sectors: 547,227 (MODE1/2048)

I 22:57:08 Source File Size: 1,120,720,896 bytes

I 22:57:08 Source File File System(s): None

I 22:57:08 Destination Device: [2:0:0] SONY DVD RW DRU-710A BYX5 (E:) (ATA)

I 22:57:08 Destination Media Type: DVD-R (Disc ID: MCC 02RG20) (Speeds: 4x, 6x, 8x)

I 22:57:08 Destination Media Sectors: 2,297,888

I 22:57:08 Write Mode: DVD

I 22:57:09 Write Type: DAO

I 22:57:09 Write Speed: MAX

I 22:57:09 Link Size: Auto

I 22:57:09 Test Mode: No

I 22:57:09 BURN-Proof: Enabled

I 22:57:09 Filling Buffer... (40 MB)

I 22:57:10 Writing LeadIn...

W 22:58:06 Failed to Write Sectors 0 - 31 - Power Calibration Area Error

W 22:58:06 Retrying (1 of 20)...

W 22:58:09 Retry Failed - Power Calibration Area Error

W 22:58:09 Retrying (2 of 20)...

W 22:58:11 Retry Failed - Power Calibration Area Error

W 22:58:11 Retrying (3 of 20)...

W 22:58:14 Retry Failed - Power Calibration Area Error

W 22:58:14 Retrying (4 of 20)...

W 22:58:16 Retry Failed - Power Calibration Area Error

W 22:58:16 Retrying (5 of 20)...

W 22:58:19 Retry Failed - Power Calibration Area Error

W 22:58:19 Retrying (6 of 20)...

W 22:58:21 Retry Failed - Power Calibration Area Error

W 22:58:21 Retrying (7 of 20)...

W 22:58:24 Retry Failed - Power Calibration Area Error

W 22:58:24 Retrying (8 of 20)...

W 22:58:27 Retry Failed - Power Calibration Area Error

W 22:58:27 Retrying (9 of 20)...

W 22:58:34 Retry Failed - Power Calibration Area Error

W 22:58:34 Retrying (10 of 20)...

W 22:59:30 Retry Failed - Power Calibration Area Error

W 22:59:30 Retrying (11 of 20)...

W 22:59:33 Retry Failed - Power Calibration Area Error

W 22:59:33 Retrying (12 of 20)...

W 22:59:35 Retry Failed - Power Calibration Area Error

W 22:59:35 Retrying (13 of 20)...

W 22:59:38 Retry Failed - Power Calibration Area Error

W 22:59:38 Retrying (14 of 20)...

W 22:59:40 Retry Failed - Power Calibration Area Error

W 22:59:40 Retrying (15 of 20)...

W 22:59:43 Retry Failed - Power Calibration Area Error

W 22:59:43 Retrying (16 of 20)...

W 22:59:45 Retry Failed - Power Calibration Area Error

W 22:59:45 Retrying (17 of 20)...

W 22:59:48 Retry Failed - Power Calibration Area Error

W 22:59:48 Retrying (18 of 20)...

W 22:59:51 Retry Failed - Power Calibration Area Error

W 22:59:51 Retrying (19 of 20)...

W 22:59:53 Retry Failed - Power Calibration Area Error

W 22:59:53 Retrying (20 of 20)...

W 22:59:56 Retry Failed - Power Calibration Area Error

E 23:00:00 Failed to Write Sectors 0 - 31 - Power Calibration Area Error

I 23:00:00 Synchronising Cache...

E 23:00:01 Failed to Write Image!

E 23:00:01 Operation Failed! - Duration: 00:02:52

I 23:00:01 Average Write Rate: N/A - Maximum Write Rate: N/A

[Shamus_McFartfinger]

Humour me and slow your burn down to 4x and see what happens.

[blutach]

Drive might be going west though.

 

Regards

[Shamus_McFartfinger]

Drive might be going west though.

 

Regards

Yeah. I thought that also. I'm still curious what a slow burn will do.

[blutach]

Go west on the pony express instead of the train?

 

Regards

[Dave Henrie]

it has reverted back to the original problem...no medium present. Rubber Hammer time.

even at 4x...no difference. Thanks all....

 

dave henrie

 

(what are you doing Dave?)

Oh nothing you silly drive, don't pay any attention to me pulling out all your wires from the back.

(would youuuuuu likeeeee toooo sinnnnng a sooooonnnnnggggg?)

[Dave Henrie]

sorry double post

Edited May 1, 2007 by Dave Henrie

[blutach]

Kill it angrily, Dave. It will soothe you.

 

Regards