somae Posted October 3, 2010 Share Posted October 3, 2010 (edited) We've got a via 6421 sata card and a dell PBDS DVD+RW DH-16W1S sata dvd drive. It seems there's a problem with either the card or the drive or both. We've got windows xp pro sp3. The drive functioned well in the beginning (I think before we updated to sp3.) We updated to the newest drivers for the card (from via) and updated the firmware for the drive. The firmware update gets to 100% but then seems to hang although I was able to exit. When I try to look at the drive properties in the Device Manager, it causes the program to become unresponsive and I have to use "End Task" to exit the Device Manager. I tried uninstalling/reinstalling the Ultra ATA Controller and made sure that the IDE cable is 80 socket. (The computer is a dell dimension XPS_R 2GHz with 512M ram. The bios DMA option is set to "Auto". When I try to use Image Burn it hangs at the "writing lead-in". Sometimes it gives the message that there was an I/O error and sometimes that there was a DMA error. The media is CMC MAG AM3 (Staples). I 19:34:59 ImgBurn Version 2.5.2.0 started! I 19:34:59 Microsoft Windows XP Professional (5.1, Build 2600 : Service Pack 3) I 19:34:59 Total Physical Memory: 522,736 KB - Available: 254,984 KB I 19:34:59 Initialising SPTI... I 19:34:59 Searching for SCSI / ATAPI devices... I 19:34:59 -> Drive 1 - Info: HL-DT-ST CD-RW GCE-8400B B104 (E:) (ATA) I 19:34:59 -> Drive 2 - Info: PBDS DVD+-RW DH-16W1S 2D15 (G:) (RAID) I 19:34:59 Found 1 CD-RW and 1 DVD±RW! I 19:36:20 Operation Started! I 19:36:20 Source File: D:\d_v_mon.iso I 19:36:20 Source File Sectors: 2,242,784 (MODE1/2048) I 19:36:20 Source File Size: 4,593,221,632 bytes I 19:36:20 Source File Volume Identifier: D_V_MON I 19:36:20 Source File Volume Set Identifier: 3D3B6BBD002238DF I 19:36:20 Source File Application Identifier: IMGBURN V2.5.2.0 - THE ULTIMATE IMAGE BURNER! I 19:36:20 Source File Implementation Identifier: ImgBurn I 19:36:20 Source File File System(s): ISO9660, UDF (1.02) I 19:36:20 Destination Device: [2:0:0] PBDS DVD+-RW DH-16W1S 2D15 (G:) (RAID) I 19:36:20 Destination Media Type: DVD-R (Disc ID: CMC MAG. AM3) (Speeds: 6x, 8x, 12x, 16x) I 19:36:20 Destination Media Sectors: 2,297,888 I 19:36:20 Write Mode: DVD I 19:36:20 Write Type: DAO I 19:36:20 Write Speed: MAX I 19:36:20 Link Size: Auto I 19:36:20 Lock Volume: Yes I 19:36:20 Test Mode: Yes I 19:36:20 OPC: No I 19:36:20 BURN-Proof: Enabled W 19:36:20 Write Speed Miscompare! - MODE SENSE: 22,160 KB/s (16x), GET PERFORMANCE: 8,864 KB/s (6.6x) I 19:36:20 Write Speed Successfully Set! - Effective: 8,864 KB/s (6.6x) I 19:36:21 Filling Buffer... (20 MB) I 19:36:21 Writing LeadIn... W 19:36:21 Failed to Write Sectors 0 - 31 - Reason: Logical Unit Communication CRC Error (ULTRA-DMA/32) W 19:36:21 Retrying (1 of 20)... W 19:38:21 Retry Failed - Reason: Cannot Write Medium - Incompatible Format W 19:38:21 Retrying (2 of 20)... W 19:38:21 Retry Failed - Reason: Cannot Write Medium - Incompatible Format [...] W 19:38:21 Retrying (20 of 20)... W 19:38:21 Retry Failed - Reason: Cannot Write Medium - Incompatible Format E 19:38:27 Failed to Write Sectors 0 - 31 - Reason: Logical Unit Communication CRC Error (ULTRA-DMA/32) I 19:38:27 Synchronising Cache... W 19:38:33 User opted to skip the 'Close Track/Session/Disc' functions. I 19:38:33 Cycling Tray after Test Write... Help appreciated. Edited October 3, 2010 by somae Link to comment Share on other sites More sharing options...
LIGHTNING UK! Posted October 4, 2010 Share Posted October 4, 2010 How long is the SATA cable to the drive? Try a new really short one. Are you being forced to use the Via card? Do you have no onboard SATA ports? Can you swap out the card for one that's known to work ok with optical drives? (Silicon Image for example) Link to comment Share on other sites More sharing options...
somae Posted October 10, 2010 Author Share Posted October 10, 2010 Thanks for your help. As it turns out - I finally tried putting the card in a different computer (another dell dimension but a 4600 series). There was no longer a problem with the card or the dvd drive. There was a kind of strange problem on the original computer (dimension 2350). It has a 60G wd harddrive and a 20G seagate. The wd is master with the seagate slave. When I tried to connect the wd as a single master, the computer couldn't find it on boot. The computer was able to find the seagate as a single master. I had to put the wd drive back together with the seagate slave before the computer was able to find it, for some reason. Link to comment Share on other sites More sharing options...
ianymaty Posted October 10, 2010 Share Posted October 10, 2010 You have to be carefull at jumper settings. Some older hard drives have two jumpers to tell them there is one slave present. You have to remove the second jumper and let just the master or single. On newer WD no jumper = master or single. Look on the schema. Maybe you want to try with a new 80 pin data cable. Link to comment Share on other sites More sharing options...
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