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Not reading disks


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Just installed imgburn on a client's computer. Most disks read fine but a few don't. AFAIK, they passed the verify and the client burned them exactly the same as the others (same media, same options, etc). A few of the disks cannot be read though. They say insert disk when trying to open the CD or DVD. Is there anything that would cause this to sparatically happen?


Don't recall the exact burner but it is from a new dell vostro. Any help or suggestions are very much appreciated. Thank you.

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I didn't give a computer model because Dell uses so many different brands but the drive is an hl-dt-st gsa-h73n and the DVDs are memorex. What's funny is a couple of them didn't work initially but when I logged in remotely, we could read them fine. I still would like to get the writing speed down to 1x or 2x if that's possible.


not sure where to find the log at, nothing in the program folder. is that something that has to be enabled or just copied from the log window.

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Hardly any drives will burn at 1x on media now. They're all geared towards faster burning - hence 8x may actually work better than 4x.


If you look in ImgBurn's 'Help' menu you'll see the 'Logs' option and find where they're stored - can't use 'Program Files' because it's locked down and read-only for 'normal' users.

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This is the log file. I selected 2.4x for the burn speed and the actual burn speed is 4x (which I think is limited by the media). The reason I want to slow it down is because she is using photoshop while burning and the disk throughput gets maxed out while burning and slows the response to photoshop. We'd rather a slower burn than slowing down photoshop.


I 11:18:43 ImgBurn Version started!

I 11:18:43 Microsoft Windows XP Home Edition (5.1, Build 2600 : Service Pack 2)

I 11:18:43 Total Physical Memory: 2,085,992 KB - Available: 1,262,380 KB

W 11:18:43 Drive I:\ (FAT32) does not support single files > 4 GB in size.

I 11:18:43 Initialising SPTI...

I 11:18:43 Searching for SCSI / ATAPI devices...

I 11:18:43 Found 1 DVD±RW!

I 11:22:48 Operation Started!

I 11:22:48 Building Image Tree...

I 11:22:54 Checking Directory Depth...

I 11:22:54 Calculating Totals...

I 11:22:54 Preparing Image...

I 11:22:54 Checking Path Length...

I 11:22:54 Image Size: 1,019,674,624 bytes

I 11:22:54 Image Sectors: 497,888

I 11:22:58 Operation Successfully Completed! - Duration: 00:00:09

I 11:22:58 Operation Started!

I 11:22:58 Source File: -==/\/[bUILD IMAGE]\/\==-

I 11:22:58 Source File Sectors: 497,888 (MODE1/2048)

I 11:22:58 Source File Size: 1,019,674,624 bytes

I 11:22:58 Source File Volume Identifier: MHS Girls Cross Country

I 11:22:58 Source File Application Identifier: IMGBURN V2.3.2.0 - THE ULTIMATE IMAGE BURNER!

I 11:22:58 Source File Implementation Identifier: ImgBurn

I 11:22:58 Source File File System(s): ISO9660, UDF (1.02)

I 11:22:58 Destination Device: [1:0:0] HL-DT-ST DVD+-RW GSA-H73N B103 (D:) (ATA)

I 11:22:58 Destination Media Type: DVD-R (Disc ID: RITEKF1) (Speeds: 4x, 8x, 12x, 16x)

I 11:22:58 Destination Media Sectors: 2,298,496

I 11:22:58 Write Mode: DVD

I 11:22:58 Write Type: DAO

I 11:22:58 Write Speed: 2.4x

I 11:22:58 Link Size: Auto

I 11:22:58 Test Mode: No

I 11:22:58 BURN-Proof: Enabled

I 11:22:58 Filling Buffer... (40 MB)

I 11:23:00 Writing LeadIn...

I 11:23:13 Writing Image... (LBA: 0 - 497887)

I 11:26:18 Synchronising Cache...

I 11:27:01 Image MD5: 9d58bea19c72e3a0ebef5b5b8ce7c78c

I 11:27:01 Operation Successfully Completed! - Duration: 00:04:03

I 11:27:01 Average Write Rate: 5,411 KB/s (3.9x) - Maximum Write Rate: 5,618 KB/s (4.1x)


EDIT: Just saw that 4x is the slowest supported speed. Sorry. That should be slow enough. Thanks for the help.

Edited by stevezemlicka
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Ritek just isn't the company it used to be, the preferred media is Taiyo Yuden and Verbatim these are the best discs and your chances of success go way up if you use them .Memorex who sell a lot of media is crap also

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