Ice

I have tried each brand of disc and none have worked. (All DVD-Rs this time.)

Greetings, My plextor PX-712SA drive is reading discs (CDs / DVDs) fine. However, when I go to burn a DVD (not a CD) via ImgBurn I get the following: "Device Not Ready (Tracking Servo Failure)." Error log: I 23:42:48 ImgBurn Version 2.5.1.0 started! I 23:42:48 Microsoft Windows Vista Business x64 Edition (6.0, Build 6002 : Service Pack 2) I 23:42:48 Total Physical Memory: 2,882,316 KB - Available: 1,309,648 KB I 23:42:48 Initialising SPTI... I 23:42:48 Searching for SCSI / ATAPI devices... I 23:42:49 -> Drive 1 - Info: PLEXTOR DVDR PX-712A 1.09 (E:) (ATA) I 23:42:49 Found 1 DVD±RW! I 23:43:00 Operation Started! I 23:43:00 Building Image Tree... I 23:43:00 Checking Directory Depth... I 23:43:00 Calculating Totals... I 23:43:00 Preparing Image... I 23:43:01 Checking Path Length... I 23:43:01 Contents: 9 Files, 2 Folders I 23:43:01 Content Type: DVD Video I 23:43:01 Data Type: MODE1/2048 I 23:43:01 File System(s): ISO9660, UDF (1.02) I 23:43:01 Volume Label: [Not Configured] I 23:43:01 IFO/BUP 32K Padding: Enabled I 23:43:01 Region Code: 1, 2, 3, 4, 5, 6, 7, 8 I 23:43:01 TV System: NTSC I 23:43:01 Size: 4,657,498,112 bytes I 23:43:01 Sectors: 2,274,169 I 23:43:01 Image Size: 4,658,167,808 bytes I 23:43:01 Image Sectors: 2,274,496 I 23:43:01 Operation Successfully Completed! - Duration: 00:00:00 Steps taken to hopefully resolve the issue: * Upgrade the drives firmware to v1.09 * Upgraded STPD to see if it was the cause. * Removed SPTD. I've tried using both DVD-Rs and DVD+Rs. Neither seem to be picking up. Brands used: Maxell and Dynex. Is my drive dead? Or do I possibly have a rootkit on my system not detected by Norton? Sincerely, Ice