Please see error screen shot and help me!

[Rockfella]

Hi all, my friend whom i've moved from NERO to the excellent ImgBurn got this error message while burning a blank CD.

 

Please suggest what could be the problem.

 

 

Thanks in advance.

 

PS: There is high probability that the optical drive maybe not working properly but i wanted to make sure about what the exact problem is.

[mmalves]

The log of that burn would be more useful than a screenshot. Anyway, tell him to update his burner's firmware (remove any disc and close the tray before updating then reboot the computer after it's finished). If he was burning at the default MAX speed it might be worth trying the next burn at 16x or 8x.

[Rockfella]

Sure i will ask him to find the log file and post it here. Thanks.

The log of that burn would be more useful than a screenshot. Anyway, tell him to update his burner's firmware (remove any disc and close the tray before updating then reboot the computer after it's finished). If he was burning at the default MAX speed it might be worth trying the next burn at 16x or 8x.