marcusb

Thought I'd provide an update in case someone else has the same issue: I'm now using the latest Intel Matrix Storage software (available @ http://downloadcenter.intel.com/filter_res...mp;submit=Go%21 and it seems to have fixed my issues with using ImgBurn! I can burn successfully now!

Ok, I put the drive in my AMD based system and it burned a DVD-R and +R flawlessly. The drive runs in IDE compat mode on the AMD system though, and I don't believe I can change that. So maybe it's the AHCI mode in my BIOS? Maybe I'll have to email intel on this one...

Yeah, the drive is not locked, I was talking about the same thing- I can freely open it when its stuck @ synchronising cache. I turned the options off to lock the drives to see if it changed anything, but it didn't. I'll definitely stick one of these in my AMD Vista 32 machine and report on what I find! Thank you so much for your time!

Leave it going for at least 10 minutes before you eject the disc and leave it logging with I/O debug mode enabled. Oh and I guess that you must be disabling all the tray locking stuff if that's actually possible? - normally you wouldn't/shouldn't be able to do it! Sorry, I was at work and was just typing a quick reply. Yes "Medium Not Present" is when I eject the disc myself and no, I did not disable tray locking during that process, I did however after just to see if it made a difference in anything and it did not. I can make the log as you request, but if it's not going to help I don't want to waste your time- I understand ImgBurn isn't going to be compatible with everything on the planet. Thats the nature of computers. I do have one question though- whats the difference between DAO and Incremental? Do they produce the same results on the disc just using different processes?

Well that I understand but the drive works in any other instance. I did try chanigng to incrmeental but the burn fails again at the end. I realize this is not a ImgBurn problem exclusively, but it obviously works in some capacity. I'll try emailing NEC on this.

Alright, here are the logs for both types of burns. I only have one other machine that has a SATA connection and it's running Vista 32-bit, but I can try it sometime just to see. If I get frustrated enough I'll install XP and try on this machine. DVD_R_Synch_Cache.log DVD_R_Command_Sequence_Error.log

Quick update: I found the 64-bit GEAR software on their site and I installed it and I can burn in iTunes on the same DVD-Rs that give Command Sequence Error in ImgBurn. Here is what my filter list looks like now. =============================================== Filter Driver Load Order - ImgBurn v2.3.1.0 =============================================== Upper Device Filter: [None Found] Upper Class Filter: GEARAspiWDM Device: CD/DVD-ROM Device Lower Class Filter: [None Found] Lower Device Filter: [None Found] Filter Name: GEARAspiWDM File Name: C:\Windows\System32\Drivers\GEARAspiWDM.sys File Version: 2.0.6.1 File Description: CD/DVD Class Filter Driver Product Name: GEAR.wrks Product Version: 8.xx [2.0.6.1] Company Name: GEAR Software Inc. Copyright: Copyright ? GEAR Software Inc. 2006

Here is a listing of my filter drivers: =============================================== Filter Driver Load Order - ImgBurn v2.3.1.0 =============================================== Upper Device Filter: [None Found] Upper Class Filter: [None Found] Device: CD/DVD-ROM Device Lower Class Filter: [None Found] Lower Device Filter: [None Found] Originally though there was a "GEARAspiWDM" in the Upper Class Filter. It is part of iTunes and I believe it's a 32-bit DLL and it won't work on Vista x64. iTunes anyway always told me there were no burners. Anyway, I removed it yesterday before posting thinking it too might be the problem but it seems it was not. What is the difference between SAO and Incremental? Is it just how the drive handles it or will it affect compatibility on other readers? I know my media is not the highest of quality, but if I can burn with Vista and playback on any other device I've tried I don't think I'm dealing with a media issue to be fair to it. I've tried with a few others though but I'll see if I can find any "good" ones.

Hello All! I have two Optiarc AD-7170S SATA DVD-RW drives and both exhibit the same two problems when trying to use ImgBurn, but both do not happen when using ISO Recorder v3 (http://isorecorder.alexfeinman.com/Vista.htm). First, if I use a DVD-R disc, it does not matter what brand (I've tried many!) I get a Command Sequence Error. Here is a log for what it's worth on that issue: I 22:28:31 ImgBurn Version 2.3.1.0 started! I 22:28:31 Microsoft Windows Vista Ultimate Edition (6.0, Build 6000) I 22:28:31 Total Physical Memory: 2,077,932 KB - Available: 1,306,332 KB I 22:28:31 Initialising SPTI... I 22:28:31 Searching for SCSI / ATAPI devices... I 22:28:32 Found 2 DVD?RW/RAMs! I 22:33:38 Operation Started! I 22:33:38 Source File: C:\Users\Marcus N Brannon\Downloads\vista_6000.16386.061101-2205-LRMAIK_EN.img I 22:33:38 Source File Sectors: 507,986 (MODE1/2048) I 22:33:38 Source File Size: 1,040,355,328 bytes I 22:33:38 Source File Volume Identifier: WLHAIK I 22:33:38 Source File Application Identifier: CDIMAGE 2.52 (03/09/2004 TM) I 22:33:38 Source File File System(s): ISO9660 I 22:33:38 Destination Device: [0:2:0] Optiarc DVD RW AD-7170S 1.00 (E:) (ATAPI) I 22:33:38 Destination Media Type: DVD-R (Disc ID: RITEKF1) (Speeds: 2x, 4x, 6x, 8x, 12x, 16x) I 22:33:38 Destination Media Sectors: 2,298,496 I 22:33:38 Write Mode: DVD I 22:33:38 Write Type: DAO I 22:33:38 Write Speed: 2x I 22:33:38 Link Size: Auto I 22:33:38 Test Mode: No I 22:33:38 BURN-Proof: Enabled I 22:33:38 Filling Buffer... (40 MB) I 22:33:39 Writing LeadIn... W 22:33:39 Failed to Write Sectors 0 - 31 - Command Sequence Error W 22:33:39 Retrying (1 of 5)... W 22:33:39 Retry Failed - Command Sequence Error W 22:33:39 Retrying (2 of 5)... W 22:33:39 Retry Failed - Command Sequence Error W 22:33:39 Retrying (3 of 5)... W 22:33:39 Retry Failed - Command Sequence Error W 22:33:39 Retrying (4 of 5)... W 22:33:39 Retry Failed - Command Sequence Error W 22:33:39 Retrying (5 of 5)... W 22:33:39 Retry Failed - Command Sequence Error E 22:33:40 Failed to Write Sectors 0 - 31 - Command Sequence Error I 22:33:40 Synchronising Cache... E 22:33:41 Failed to Write Image! E 22:33:41 Operation Failed! - Duration: 00:00:02 I 22:33:41 Average Write Rate: N/A - Maximum Write Rate: N/A I know usually this is a problem with the drive itself not supporting the media or something along those lines, however, I am able to burn using Windows Vista or ISO Recorder v3 just fine onto the same disc. My second problem is when I user DVD+R discs. All the data will be written to the disc but ImgBurn will hang and say "Synchronising Cache". I've let the PC sit for well over an hour to see if anything changed and it never sych's the cache. If I eject the disc the data is readable on my PC, but say in the case of a DVD movie, is not readable on stand-alone players. ImgBurn says the disc is "Incomplete" in the read mode. Again- there are no problems burning with Vista itself OR using ISO Recorder v3. Here is a log of this problem after I eject the disc: I 22:45:55 ImgBurn Version 2.3.1.0 started! I 22:45:55 Microsoft Windows Vista Ultimate Edition (6.0, Build 6000) I 22:45:55 Total Physical Memory: 2,077,932 KB - Available: 1,137,360 KB I 22:45:55 Initialising SPTI... I 22:45:55 Searching for SCSI / ATAPI devices... I 22:46:05 Found 2 DVD?RW/RAMs! I 22:46:39 Operation Started! I 22:46:39 Source File: C:\Users\Marcus N Brannon\Downloads\vista_6000.16386.061101-2205-LRMAIK_EN.img I 22:46:39 Source File Sectors: 507,986 (MODE1/2048) I 22:46:39 Source File Size: 1,040,355,328 bytes I 22:46:39 Source File Volume Identifier: WLHAIK I 22:46:39 Source File Application Identifier: CDIMAGE 2.52 (03/09/2004 TM) I 22:46:39 Source File File System(s): ISO9660 I 22:46:39 Destination Device: [0:1:0] Optiarc DVD RW AD-7170S 1.00 (D:) (ATAPI) I 22:46:39 Destination Media Type: DVD+R (Disc ID: RITEK-R03-02) (Speeds: 2.4x, 4x, 6x, 8x) I 22:46:39 Destination Media Sectors: 2,295,104 I 22:46:39 Write Mode: DVD I 22:46:39 Write Type: DAO I 22:46:39 Write Speed: MAX I 22:46:39 Link Size: Auto I 22:46:39 Test Mode: No I 22:46:39 BURN-Proof: Enabled I 22:46:39 Filling Buffer... (40 MB) I 22:46:40 Writing LeadIn... I 22:47:05 Writing Image... (LBA: 0 - 507985) I 22:48:59 Synchronising Cache... I 22:52:21 Closing Track... E 22:52:26 Close Track Failed! - Reason: No Additional Sense Information I 22:52:26 Closing Track (Last Attempt!)... E 22:52:26 Close Track Failed! - Reason: No Additional Sense Information I 22:52:26 Finalising Disc... E 22:52:27 Finalise Disc Failed! - Reason: No Additional Sense Information I 22:52:27 Finalising Disc (Last Attempt!)... E 22:52:27 Finalise Disc Failed! - Reason: No Additional Sense Information E 22:52:27 Failed to Write Image! E 22:52:27 Operation Failed! - Duration: 00:05:47 I 22:52:27 Average Write Rate: 8,990 KB/s (6.5x) - Maximum Write Rate: 11,521 KB/s (8.3x) The specs on my PC are: Windows Vista Ultimate x64 Core2Duo 6300 Intel DG965WH 2x 320 GB SATA Seagate drives in RAID 0 2x Optiarc AD-7170S The mobo is in RAID mode so the SATA Ports are using AHCI. I have all the latest updated drivers and firmwares. I'd chalk this up to driver/bios/ahci/sata weirdness if only Vista/ISO Recorder didn't work, but since they do I have to believe the problem lies in ImgBurn somewhere. I appreciate any and all help on the subject, ImgBurn was my burner of choice before all this! -Marcus