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Posted

I have a Dell computer with an Optiarc DVD writer. I recently started using the DVD writer for doing ISO backups of my son's movies. I have used the writer for backing up small files before, however mainly CDs were used.

 

The burning software on my PC is Roxio version 9. I was able to rip the ISO to my HDD with Roxio (8Gb file image), but when I try to burn it to disk it would always fail. I read that I should try the Verbatim DL disks, so I purchased Verbatim DVD+R DL 2.4x disks, the problem still persisted. It would be a sense error. I then thought it was file size related so I made various files of diff sizes (750Mb, 1gb, 2gb). These failed with the same error writing with Roxio to the DVD. I was using the functions to write from within the Roxio Suite. I called Dell and they tried and it failed. The last test they tried was to bypass Roxio and use the OS. They did a right-click copy of the file and paste to the DVD drive. Three things here- One it was still using Roxio, as Roxio has that Drag-to-Disc function and I have the panel at the bottom the screen with Roxio on it showing it was doing the work. Two - when it completed Roxio popped up a message and asked me how did I want to close and finalize the disc. Third - It worked!! The tech stated that I should try and uninstall Roxio and reinstall.

I still thought this was odd since Roxio did the burring, so I have not uninstalled Roxio. I decided to try Imgburn and burn and ISO to disc. The results are another failure with output below. Can anyone offer any clues? I would greatly appreciate it.

 

Here is the log...

 

I 11:38:53 ImgBurn Version 2.4.4.0 started!

I 11:38:53 Microsoft Windows XP Professional (5.1, Build 2600 : Service Pack 2)

I 11:38:53 Total Physical Memory: 2,095,188 KB - Available: 1,218,432 KB

I 11:38:53 Initialising SPTI...

I 11:38:53 Searching for SCSI / ATAPI devices...

I 11:38:53 Found 1 DVD-ROM and 1 DVD

post-23040-1245516403_thumb.jpg

Posted

Follow what this post says (removing controllers/etc). Try a lens cleaning disc on that drive. You might also want to try burning at 4x or 6x.

Posted

Thanks for the help. I tried again after setting everything to DMA as suggested and changing write speed to 4x. New problem this time. Log is below. The only thing I did not try was the Lens cleaner. WIll buy one tomorrow and try again. Is there something else besides the Lens cleaner I can try as well?

 

I 17:29:07 ImgBurn Version 2.4.4.0 started!

I 17:29:07 Microsoft Windows XP Professional (5.1, Build 2600 : Service Pack 2)

I 17:29:07 Total Physical Memory: 2,095,188 KB - Available: 1,341,064 KB

I 17:29:07 Initialising SPTI...

I 17:29:07 Searching for SCSI / ATAPI devices...

I 17:29:07 Found 1 DVD-ROM and 1 DVD

Posted

Cleaning the drive's lens and trying all the available write speeds is about as much as you can try, because you're already using the best dual-layer media. If it still doesn't work after all that then you should be looking for a new burner. Luckily they're very cheap these days ;)

 

W 17:30:15 DeviceIoControl(FSCTL_LOCK_VOLUME) Failed! - Reason: Access is denied.

If it happens again the FAQ tells you how to solve this problem too :thumbup:

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