MTC Posted June 20, 2009 Share Posted June 20, 2009 I have a Dell computer with an Optiarc DVD writer. I recently started using the DVD writer for doing ISO backups of my son's movies. I have used the writer for backing up small files before, however mainly CDs were used. The burning software on my PC is Roxio version 9. I was able to rip the ISO to my HDD with Roxio (8Gb file image), but when I try to burn it to disk it would always fail. I read that I should try the Verbatim DL disks, so I purchased Verbatim DVD+R DL 2.4x disks, the problem still persisted. It would be a sense error. I then thought it was file size related so I made various files of diff sizes (750Mb, 1gb, 2gb). These failed with the same error writing with Roxio to the DVD. I was using the functions to write from within the Roxio Suite. I called Dell and they tried and it failed. The last test they tried was to bypass Roxio and use the OS. They did a right-click copy of the file and paste to the DVD drive. Three things here- One it was still using Roxio, as Roxio has that Drag-to-Disc function and I have the panel at the bottom the screen with Roxio on it showing it was doing the work. Two - when it completed Roxio popped up a message and asked me how did I want to close and finalize the disc. Third - It worked!! The tech stated that I should try and uninstall Roxio and reinstall. I still thought this was odd since Roxio did the burring, so I have not uninstalled Roxio. I decided to try Imgburn and burn and ISO to disc. The results are another failure with output below. Can anyone offer any clues? I would greatly appreciate it. Here is the log... I 11:38:53 ImgBurn Version 2.4.4.0 started! I 11:38:53 Microsoft Windows XP Professional (5.1, Build 2600 : Service Pack 2) I 11:38:53 Total Physical Memory: 2,095,188 KB - Available: 1,218,432 KB I 11:38:53 Initialising SPTI... I 11:38:53 Searching for SCSI / ATAPI devices... I 11:38:53 Found 1 DVD-ROM and 1 DVD Link to comment Share on other sites More sharing options...
mmalves Posted June 20, 2009 Share Posted June 20, 2009 Follow what this post says (removing controllers/etc). Try a lens cleaning disc on that drive. You might also want to try burning at 4x or 6x. Link to comment Share on other sites More sharing options...
MTC Posted June 20, 2009 Author Share Posted June 20, 2009 Thanks for the help. I tried again after setting everything to DMA as suggested and changing write speed to 4x. New problem this time. Log is below. The only thing I did not try was the Lens cleaner. WIll buy one tomorrow and try again. Is there something else besides the Lens cleaner I can try as well? I 17:29:07 ImgBurn Version 2.4.4.0 started! I 17:29:07 Microsoft Windows XP Professional (5.1, Build 2600 : Service Pack 2) I 17:29:07 Total Physical Memory: 2,095,188 KB - Available: 1,341,064 KB I 17:29:07 Initialising SPTI... I 17:29:07 Searching for SCSI / ATAPI devices... I 17:29:07 Found 1 DVD-ROM and 1 DVD Link to comment Share on other sites More sharing options...
mmalves Posted June 20, 2009 Share Posted June 20, 2009 Cleaning the drive's lens and trying all the available write speeds is about as much as you can try, because you're already using the best dual-layer media. If it still doesn't work after all that then you should be looking for a new burner. Luckily they're very cheap these days W 17:30:15 DeviceIoControl(FSCTL_LOCK_VOLUME) Failed! - Reason: Access is denied. If it happens again the FAQ tells you how to solve this problem too Link to comment Share on other sites More sharing options...
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