Excellent Customer Service...or....

[Pain_Man]

Today, I called customer service/sales at the company that handles Plextor's web sales.

 

Great service.

 

I'm still convinced I've just got a bum drive. So they are shipping me a new one. Once I get it, I have to ship the old one back and then they'll reimburse me for the shipping. (!)

 

Hard to beat that level of service.

 

Since I don't think anyone believes that HyperThreading has anything to do with burning screwed up DLs, I'm staying with the bad unit scenario.

 

I'll plug the new one in and test it out. If it's the same problem, then I'll ship it back for a refund and buy an NEC 3550A or something.

 

But, so far, so good. Guy was nice to deal with and no bullshit. He suggested shipping the new one, I didn't even have to ask.

Edited April 10, 2006 by Pain_Man

[lfcrule1972]

I have read posts by LUK! concerning Plex's and the customer care does seem very good.

[Pain_Man]

I have read posts by LUK! concerning Plex's and the customer care does seem very good.

 

 

They were Johnny-on-the-spot. Just hope my supposition's correct and this drive here is just a bad one.

 

If not, like I said, there's always the NEC HD 3550A. Maybe even the firewire external version. It's only $63 on Meritline.

 

If it comes to going to a new brand I'll be sure to seek advice herein.