Burning I/O error occurs in my Office 2010 ProPlus x86 & x64 files

[Blackranger]

(A simple question which I don't think my log has to be posted.)

 

Situation:

I have been burning my file with ImgBurn several times (about 7~8 times), but it remains failed.

 

What's in my file(folder)

Two Microsoft products:

First one: Office 2010 ProPlus (beta) x86 .exe

Second one: Office 2010 ProPlus (beta) x64 .exe

 

What's actually happening

Every time, I burn these TWO files TOGETHER in a folder by using the method of "Write folder to disc".

Writing to disc is fine, but a problem happens in vertifying process.

A message about "I/O error, uncorrectable error" is shown. In my log, it indicates that my second file mentioned above (Office ... x64) has I/O error.

Same error message appears when convert the whole folder into ISO file and burn it as ISO image.

 

Something really special / goes wrong

When I only burn ONE of the two exe files (for example: Office ... x86), nothing goes wrong.

 

 

 

The operating system I'm using is 32-bit Windows XP, with Office 2010 PP (beta) installed. I know these don't matter, maybe problems come from the files. However, I have tried to download them several times again and again. I don't know what has gotten wrong, because I have been using ImgBurn for a few months and have burnt files/ISO more than 15 times. Of course, in these 15 times, problems didn't happen frequently (but just rarely).

I solve the problems by burning the file/ISO again until I succeed every time.

 

In my opinion, perhaps ImgBurn IT pro.s can try to download these two files for Microsoft official website and try to burn them into DVD.

 

http://technet.microsoft.com/en-us/evalcenter/ee390818.aspx

 

 

(P.S. "Office ... x86" is 32-bit format while "Office ... x64" is 64-bit format. (I renamed the two files so their file names stand for their format.)

(PS: Later I use Alcohol to burn these two files and succeed, maybe sth wrong in ImgBurn program.)

Edited December 22, 2009 by Blackranger

[mmalves]

You're probably using junk media, burning too fast or your burner is dirty/has old firmware. Of course we wouldn't have to guess if you actually posted the log.

[spinningwheel]

A simple question which I don't think my log has to be posted

 

And since this is in the pink bit at the top:

 

Make sure you include a copy of the program's log in your post.

 

And since mmalves wrote:

 

Of course we wouldn't have to guess if you actually posted the log.

 

And since my crystal ball is on loan to the local gypsies this month for their annual Winter festival...

 

Why don't you post a log and help us to help you?

[Blackranger]

Why don't you post a log and help us to help you?

 

Okay okay, I'm sorry for that, here's my log (I burn again today: 24/12/09 9:25)

 

** I retried THRICE:------------("新資料夾" is the name of the folder)

 

I 09:20:41 ImgBurn Version 2.5.0.0 started!

I 09:20:41 Microsoft Windows XP Professional (5.1, Build 2600 : Service Pack 3)

I 09:20:41 Total Physical Memory: 1,564,144 KB - Available: 1,061,628 KB

W 09:20:41 SPTD can have a detrimental effect on drive performance.

I 09:20:42 Initialising SPTI...

I 09:20:42 Searching for SCSI / ATAPI devices...

I 09:20:42 Found 1 DVD±RW/RAM and 1 BD-ROM/HD DVD-ROM!

I 09:22:02 Operation Started!

I 09:22:02 Building Image Tree...

I 09:22:08 Checking Directory Depth...

I 09:22:08 Calculating Totals...

I 09:22:08 Preparing Image...

I 09:22:08 Checking Path Length...

I 09:22:09 Contents: 2 Files, 0 Folders

I 09:22:09 Content Type: Data

I 09:22:09 Data Type: MODE1/2048

I 09:22:09 File System(s): ISO9660, UDF (1.02)

I 09:22:09 Volume Label: 新資料夾

I 09:22:09 Size: 1,504,029,696 bytes

I 09:22:09 Sectors: 734,390

I 09:22:09 Image Size: 1,504,608,256 bytes

I 09:22:09 Image Sectors: 734,672

I 09:22:10 Operation Successfully Completed! - Duration: 00:00:08

I 09:22:11 Operation Started!

I 09:22:11 Source File: -==/\/[bUILD IMAGE]\/\==-

I 09:22:11 Source File Sectors: 734,672 (MODE1/2048)

I 09:22:11 Source File Size: 1,504,608,256 bytes

I 09:22:11 Source File Volume Identifier: 新資料夾

I 09:22:11 Source File Application Identifier: IMGBURN V2.5.0.0 - THE ULTIMATE IMAGE BURNER!

I 09:22:11 Source File Implementation Identifier: ImgBurn

I 09:22:11 Source File File System(s): ISO9660, UDF (1.02)

I 09:22:11 Destination Device: [1:0:0] LITE-ON DVDRW LH-18A1P GL0J (I:) (ATA)

I 09:22:11 Destination Media Type: DVD+RW (Disc ID: RITEK-004-48) (Speeds: 2.4x, 4x)

I 09:22:11 Destination Media Sectors: 2,295,104

I 09:22:11 Write Mode: DVD

I 09:22:11 Write Type: DAO

I 09:22:11 Write Speed: MAX

I 09:22:11 Link Size: Auto

I 09:22:11 Lock Volume: Yes

I 09:22:11 Test Mode: No

I 09:22:12 OPC: No

I 09:22:12 BURN-Proof: Enabled

I 09:22:12 Book Type Setting: DVD-ROM

I 09:22:12 Advanced Settings - Force HT: No, Online HT: No, OverSpeed: No, SmartBurn: Yes

I 09:22:14 Filling Buffer... (40 MB)

I 09:22:15 Writing LeadIn...

I 09:22:19 Writing Session 1 of 1... (1 Track, LBA: 0 - 734671)

I 09:22:19 Writing Track 1 of 1... (MODE1/2048, LBA: 0 - 734671)

I 09:26:55 Synchronising Cache...

I 09:26:56 Closing Session...

I 09:26:57 Exporting Graph Data...

I 09:26:57 Graph Data File: C:\Documents and Settings\michael chung\Application Data\ImgBurn\Graph Data Files\LITE-ON_DVDRW_LH-18A1P_GL0J_2009年12月24日_上午_09-22_RITEK-004-48_MAX.ibg

I 09:26:58 Export Successfully Completed!

I 09:26:58 Operation Successfully Completed! - Duration: 00:04:46

I 09:26:58 Average Write Rate: 5,323 KB/s (3.8x) - Maximum Write Rate: 5,513 KB/s (4.0x)

I 09:26:58 Cycling Tray before Verify...

W 09:27:04 Waiting for device to become ready...

I 09:27:21 Device Ready!

I 09:27:21 Operation Started!

I 09:27:21 Source Device: [1:0:0] LITE-ON DVDRW LH-18A1P GL0J (I:) (ATA)

I 09:27:21 Source Media Type: DVD+RW (Book Type: DVD+RW) (Disc ID: RITEK-004-48) (Speeds: 2.4x, 4x)

I 09:27:21 Image File: -==/\/[bUILD IMAGE]\/\==-

I 09:27:21 Image File Sectors: 734,672 (MODE1/2048)

I 09:27:21 Image File Size: 1,504,608,256 bytes

I 09:27:21 Image File Volume Identifier: 新資料夾

I 09:27:21 Image File Application Identifier: IMGBURN V2.5.0.0 - THE ULTIMATE IMAGE BURNER!

I 09:27:21 Image File Implementation Identifier: ImgBurn

I 09:27:21 Image File File System(s): ISO9660, UDF (1.02)

I 09:27:21 Read Speed (Data/Audio): MAX / MAX

I 09:27:21 Verifying Session 1 of 1... (1 Track, LBA: 0 - 734671)

I 09:27:21 Verifying Track 1 of 1... (MODE1/2048, LBA: 0 - 734671)

W 09:30:10 Failed to Read Sector 542832 - Reason: L-EC Uncorrectable Error

W 09:30:10 Sector 542832 maps to File: \Office 14.0.4536.1000 Professional Plus (beta)_x86.exe

W 09:30:22 Retrying (1)...

I 09:30:22 Verifying Sectors...

W 09:30:32 Failed to Read Sector 544946 - Reason: L-EC Uncorrectable Error

W 09:30:32 Sector 544946 maps to File: \Office 14.0.4536.1000 Professional Plus (beta)_x86.exe

W 09:31:15 Retrying (1)...

W 09:31:19 Retry Failed - Reason: L-EC Uncorrectable Error

W 09:31:22 Retrying (2)...

W 09:31:26 Retry Failed - Reason: L-EC Uncorrectable Error

W 09:31:34 Retrying (3)...

W 09:31:38 Retry Failed - Reason: L-EC Uncorrectable Error

E 09:31:40 Failed to Read Sector 544946 - Reason: L-EC Uncorrectable Error

E 09:31:40 Sector 544946 maps to File: \Office 14.0.4536.1000 Professional Plus (beta)_x86.exe

E 09:31:40 Failed to Verify Sectors!

I 09:31:40 Exporting Graph Data...

I 09:31:40 Graph Data File: C:\Documents and Settings\michael chung\Application Data\ImgBurn\Graph Data Files\LITE-ON_DVDRW_LH-18A1P_GL0J_2009年12月24日_上午_09-22_RITEK-004-48_MAX.ibg

I 09:31:40 Export Successfully Completed!

E 09:31:40 Operation Failed! - Duration: 00:04:18

I 09:31:40 Average Verify Rate: 4,224 KB/s (3.0x) - Maximum Verify Rate: 9,767 KB/s (7.1x)

Edited December 24, 2009 by Blackranger

[mmalves]

Throw that DVD+RW disc in the garbage and get a new one, preferably from Verbatim.

 

Alternatively you could use write once that since they're more reliable.