zero7404 Posted July 24, 2010 Posted July 24, 2010 hello, new to this forum... i've been using imgburn for a few years without issue to make images, as well as make some single-layer and double-layer DVD's recently bought a new laptop (hp envy 17) and i get errors when burning dvd discs. when imgburn starts i get a warning in the log window: W 11:11:17 Drive Z:\ (FAT) might not support single files > 4 GB in size. don't quite understand this because my optical drive is not assigned as Z:... can anyone help ?
Cynthia Posted July 24, 2010 Posted July 24, 2010 Can you post the full log? http://forum.imgburn.com/index.php?showtopic=14632
zero7404 Posted July 24, 2010 Author Posted July 24, 2010 here it is: ; //****************************************\\ ; ImgBurn Version 2.5.1.0 - Log ; Saturday, 24 July 2010, 11:21:25 ; \\****************************************// ; ; I 11:11:17 ImgBurn Version 2.5.1.0 started! I 11:11:17 Microsoft Windows 7 Home Premium x64 Edition (6.1, Build 7600) I 11:11:17 Total Physical Memory: 6,149,996 KB - Available: 4,857,748 KB W 11:11:17 Drive Z:\ (FAT) might not support single files > 4 GB in size. I 11:11:17 Initialising SPTI... I 11:11:17 Searching for SCSI / ATAPI devices... I 11:11:17 -> Drive 1 - Info: hp DVDWBD TS-TB23L HH01 (E:) (ATAPI) I 11:11:17 Found 1 BD-ROM/DVD±RW! I 11:19:07 Operation Started! I 11:19:07 Source File: D:\movie.mds I 11:19:07 Source File Sectors: 3,184,780 (MODE1/2048) I 11:19:07 Source File Size: 6,522,429,440 bytes I 11:19:07 Source File Volume Identifier: movie I 11:19:07 Source File Volume Set Identifier: 312eb855 I 11:19:07 Source File Implementation Identifier: Sonic ROM Formatter 2. I 11:19:07 Source File File System(s): ISO9660, UDF (1.02) I 11:19:07 Destination Device: [0:1:0] hp DVDWBD TS-TB23L HH01 (E:) (ATAPI) I 11:19:07 Destination Media Type: DVD+R DL (Disc ID: MKM-001-00) (Speeds: 3x, 4x) I 11:19:07 Destination Media Sectors: 4,173,824 I 11:19:07 Write Mode: DVD I 11:19:07 Write Type: DAO I 11:19:07 Write Speed: MAX I 11:19:07 Link Size: Auto I 11:19:07 Lock Volume: Yes I 11:19:07 Test Mode: No I 11:19:07 OPC: No I 11:19:07 BURN-Proof: Enabled I 11:19:10 Write Speed Successfully Set! - Effective: 5,540 KB/s (4x) I 11:19:10 Optimal L0 Data Zone Capacity: 1,768,736 I 11:19:10 Optimal L0 Data Zone Method: Copied From Original Disc I 11:20:06 Set L0 Data Zone Capacity Succeeded! I 11:20:07 Filling Buffer... (40 MB) I 11:20:07 Writing LeadIn... I 11:20:10 Writing Session 1 of 1... (1 Track, LBA: 0 - 3184779) I 11:20:10 Writing Track 1 of 1... (MODE1/2048, LBA: 0 - 3184779) I 11:20:10 Writing Layer 0... (LBA: 0 - 1768735) W 11:20:52 Failed to Write Sectors 21216 - 21247 - Reason: Write Error W 11:20:52 Retrying (1 of 20)... W 11:20:53 Retry Failed - Reason: Invalid Address For Write W 11:20:53 Retrying (2 of 20)... W 11:20:53 Retry Failed - Reason: Invalid Address For Write W 11:20:53 Retrying (3 of 20)... W 11:20:53 Retry Failed - Reason: Invalid Address For Write W 11:20:53 Retrying (4 of 20)... W 11:20:53 Retry Failed - Reason: Invalid Address For Write W 11:20:53 Retrying (5 of 20)... W 11:20:53 Retry Failed - Reason: Invalid Address For Write W 11:20:53 Retrying (6 of 20)... W 11:20:53 Retry Failed - Reason: Invalid Address For Write W 11:20:53 Retrying (7 of 20)... W 11:20:53 Retry Failed - Reason: Invalid Address For Write W 11:20:53 Retrying (8 of 20)... W 11:20:53 Retry Failed - Reason: Invalid Address For Write W 11:20:53 Retrying (9 of 20)... W 11:20:53 Retry Failed - Reason: Invalid Address For Write W 11:20:53 Retrying (10 of 20)... W 11:20:53 Retry Failed - Reason: Invalid Address For Write W 11:20:53 Retrying (11 of 20)... W 11:20:53 Retry Failed - Reason: Invalid Address For Write W 11:20:53 Retrying (12 of 20)... W 11:20:53 Retry Failed - Reason: Invalid Address For Write W 11:20:53 Retrying (13 of 20)... W 11:20:53 Retry Failed - Reason: Invalid Address For Write W 11:20:53 Retrying (14 of 20)... W 11:20:53 Retry Failed - Reason: Invalid Address For Write W 11:20:53 Retrying (15 of 20)... W 11:20:53 Retry Failed - Reason: Invalid Address For Write W 11:20:53 Retrying (16 of 20)... W 11:20:53 Retry Failed - Reason: Invalid Address For Write W 11:20:53 Retrying (17 of 20)... W 11:20:53 Retry Failed - Reason: Invalid Address For Write W 11:20:53 Retrying (18 of 20)... W 11:20:53 Retry Failed - Reason: Invalid Address For Write W 11:20:53 Retrying (19 of 20)... W 11:20:53 Retry Failed - Reason: Invalid Address For Write W 11:20:53 Retrying (20 of 20)... W 11:20:53 Retry Failed - Reason: Invalid Address For Write E 11:21:17 Failed to Write Sectors 21216 - 21247 - Reason: Write Error E 11:21:17 Next Writable Address: 20576 I 11:21:17 Synchronising Cache... W 11:21:23 User opted to skip the 'Close Track/Session/Disc' functions. E 11:21:23 Failed to Write Image! I 11:21:23 Exporting Graph Data... I 11:21:23 Graph Data File: C:\Users\xxxxxxxx\AppData\Roaming\ImgBurn\Graph Data Files\hp_DVDWBD_TS-TB23L_HH01_SATURDAY-JULY-24-2010_11-19_AM_MKM-001-00_MAX.ibg I 11:21:23 Export Successfully Completed! E 11:21:23 Operation Failed! - Duration: 00:02:16 I 11:21:23 Average Write Rate: 633 KB/s (0.5x) - Maximum Write Rate: 4,146 KB/s (3.0x) I 11:21:25 Close Request Acknowledged I 11:21:25 Closing Down... I 11:21:25 Shutting down SPTI... I 11:21:25 ImgBurn closed!
Cynthia Posted July 24, 2010 Posted July 24, 2010 Can't find any later firmware so the only thing is to try the 3x write speed also. The Z drive is probably a system partition and the FAT32 thing shouldn't affect your issues.
zero7404 Posted July 24, 2010 Author Posted July 24, 2010 (edited) Can't find any later firmware so the only thing is to try the 3x write speed also. The Z drive is probably a system partition and the FAT32 thing shouldn't affect your issues. thanks ... wouldn't imgburn auto-select the optimal speed for the media ? how about increasing buffer size ? there might be something wrong with the drive, else this is a software problem ... Edited July 24, 2010 by zero7404
LIGHTNING UK! Posted July 24, 2010 Posted July 24, 2010 No, it'll select whatever speed you tell it. The 'optimal' one is something only you can figure out by performing a series of tests. (burning discs at each 'supported' speed and testing the write quality) Try cleaning the drive with a cleaning disc. If it still can't burn MKM-001-00 (the best DL available), it's not really much use as a burner. I guess you could try with MKM-003-00 though (the 8x Verbatims)
zero7404 Posted July 24, 2010 Author Posted July 24, 2010 No, it'll select whatever speed you tell it. The 'optimal' one is something only you can figure out by performing a series of tests. (burning discs at each 'supported' speed and testing the write quality) Try cleaning the drive with a cleaning disc. If it still can't burn MKM-001-00 (the best DL available), it's not really much use as a burner. I guess you could try with MKM-003-00 though (the 8x Verbatims) thanks for the reply lightning .... i looked at the disc and it says 2.4x on it, its a rewritable. but i never worried about setting the speed before and hardly had any issues. i ask because this is a new computer, so if the drive turns out to be defective, i have an opportunity to return it to the store and get another one. can't pinpoint the issue yet, but i will try 2x speed and see what happens. i've thrown out 4 discs already, hope it works.
Cynthia Posted July 24, 2010 Posted July 24, 2010 2x as speed is not even an option. I 11:19:07 Destination Media Type: DVD+R DL (Disc ID: MKM-001-00) (Speeds: 3x, 4x)
ianymaty Posted July 24, 2010 Posted July 24, 2010 Destination Media Type: DVD+R DL (Disc ID: MKM-001-00) (Speeds: 3x, 4x) i looked at the disc and it says 2.4x on it, its a rewritable It is literaly written on it rewritable or you got fooled by DVD+RW Alliance logo? http://www.dvdrw.com/ Even it says 2.4x on disc your drive can only burn it at 3x, 4x as it reports it.
zero7404 Posted July 25, 2010 Author Posted July 25, 2010 Destination Media Type: DVD+R DL (Disc ID: MKM-001-00) (Speeds: 3x, 4x) i looked at the disc and it says 2.4x on it, its a rewritable It is literaly written on it rewritable or you got fooled by DVD+RW Alliance logo? http://www.dvdrw.com/ Even it says 2.4x on disc your drive can only burn it at 3x, 4x as it reports it. the rewritable part i was oblivious about. but for more than a year i've been using these same discs and never had a problem. anyway, i tried factory restoring my machine and it worked, so something was wrong with missing software or something else i didn't install.
ianymaty Posted July 25, 2010 Posted July 25, 2010 i tried factory restoring my machine and it worked You restored from the Recovery Partition, did you restore to an earlyer stage with System Restore or reinstalled from scratch? How was the first time, it came installed or you did the installation. You may missed the chipset/storage drivers. How is looking now a log, you have more speeds available?
zero7404 Posted July 25, 2010 Author Posted July 25, 2010 (edited) i tried factory restoring my machine and it worked You restored from the Recovery Partition, did you restore to an earlyer stage with System Restore or reinstalled from scratch? How was the first time, it came installed or you did the installation. You may missed the chipset/storage drivers. How is looking now a log, you have more speeds available? here is a somewhat chronicled account of the machine history: it came with 2 320GB hdds. i sucessfully burned the recovery dvds (4.7GB x5). i backed up my windows7 activation key and made a windows7 install disc using a microsoft iso, then bought an SSD, replaced the hdd that windows was installed on with it. after installing windows on the ssd, i used a folder that was on the machine called 'swsetup' to install drivers & software that originally came with it. i installed all the drivers in the driver folder. then also installed some additional software such as 'essential system updates for windows 7', hp protectsmart (hard drive drop protection), java, etc. when i recovered the system, i did it on the original 320GB, because i wanted to preserve my install on the SSD. so far, the original configuration (320GB) was able to burn a full 8GB movie with imgburn (with anydvd turned off), but with the SSD installation, i could not. i tried using windows7 to burn a 4.7GB data disc of files (with the SSD installation), and it worked fine. i need to go buy more DL discs today, and maybe try a different movie to see if it will burn. so far, this looks to be a software issue. but it may also be a movie iso issue. in the past i've only gotten errors like this a small amount of times with certain movies. not sure if the hardware may conflict or restrict read/write, i don't have experience with HP's drives. i know i've used the UJ-220 to sucessfully make cd's, dvd's, blu-rays (SL and DL) on a dell laptop without problems. i use the latest imgburn and the latest anydvdhd. Edited July 25, 2010 by zero7404
zero7404 Posted July 25, 2010 Author Posted July 25, 2010 do i need to configure the drive properly in imgburn ? i was reading another thread about book types: http://forum.imgburn.com/index.php?showtopic=15164 the drive is a TS-TB23L. google pulls it up as a toshiba/samsung. maybe the drive needs configuration ... ? i can grab and post any other log needed, just let me know which
ianymaty Posted July 25, 2010 Posted July 25, 2010 when i recovered the system, i did it on the original 320GB, because i wanted to preserve my install on the SSD. Maybe you need to change something in BIOS for the SSD, or even require a new version of BIOS that handle SSD correctly. Chipset/storage might need new drivers too. Search those updates at HP download site for your specific model, don't rely just on what's in 'swsetup', maybe you will find some updates that will fix the SSD instalation for you. I don't think you need to mess with the booktype, ImgBurn will take care if the drive can do it.
zero7404 Posted July 25, 2010 Author Posted July 25, 2010 well, as it turns out, defective drive... i had it on my mind to drop into the city today to exchange the laptop due to a dead pixel. as it turns out, with 3 hours left before the store closes, my drive no longer recognized anything i inserted. spinned up fine, but nothing in windows. so i packed it up real quick, headed out there and exchanged the machine. got home, popped my SSD back in, started up, tested a movie out, and completed fine. so i'm good i think. although this whole fiasco caused me to do some reading thru some posts....according to lightning, all laptop opticals are crap. i was thinking of going forward with a swap to a BD burner because i need one. but the only one i can readily get my hands on is the panny UJ-235A. honestly, although many over @ slysoft forums trashed matshita & panny drives, i rarely had a problem with my tray load UJ-220 in the dell.
zero7404 Posted July 25, 2010 Author Posted July 25, 2010 when i recovered the system, i did it on the original 320GB, because i wanted to preserve my install on the SSD. Maybe you need to change something in BIOS for the SSD, or even require a new version of BIOS that handle SSD correctly. Chipset/storage might need new drivers too. Search those updates at HP download site for your specific model, don't rely just on what's in 'swsetup', maybe you will find some updates that will fix the SSD instalation for you. I don't think you need to mess with the booktype, ImgBurn will take care if the drive can do it. SSD is an option from the factory for this laptop, so i figured nothing of just swapping out. BIOS is simplified, not power-user oriented, so the hardware swap is probably transparent.
ianymaty Posted July 26, 2010 Posted July 26, 2010 Good to hear that you sorted out and was not a user problem that made us scratch our heads.
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