+R DL Burn with I/O Error

[Leeroy17]

Dear Support,

Can you please help?.

My previous PC using Win XP, ImgBurn Version 2.5.1.0 had no problems burning dual +R DL with the same media.

 

Now I have a new PC using Windows 7,ImgBurn Version 2.5.1.0, DVD SAMSUNG DVDWBD SH-B083L. I encountered the following dialog box error:

 

I/O Error

Device [0.0.0]: SAMSUNG DVDWBD SH-B083L SB01 (I:) (RAID)

ScsiStatus:0x02

Interpretation: Check Condition

CDB 2A 00 00 0E B0 40 00 00 20 00

Interpretation: Write (10): Sectors: 962624 - 962655

Sense Area: 00 x 18

Interpretation" No additional Sense Information

Retry or Cancel?

 

I click Retry, and the same error appears. Click Cancel. the following dialog messages appears:

 

Would you still like me to try and perform the 'Close Track/Session/Disk' function, eventhough the write operation appears to have fail?

Click YES. It proceed to finalise but hangs ay 99%.

 

The log file:

I 13:43:24 ImgBurn Version 2.5.1.0 started!

I 13:43:24 Microsoft Windows 7 Ultimate x64 Edition (6.1, Build 7600)

I 13:43:24 Total Physical Memory: 12,581,176 KB - Available: 10,908,956 KB

I 13:43:24 Initialising SPTI...

I 13:43:24 Searching for SCSI / ATAPI devices...

I 13:43:24 -> Drive 1 - Info: SAMSUNG DVDWBD SH-B083L SB01 (I:) (RAID)

I 13:43:24 Found 1 BD-ROM/DVD±RW!

I 13:44:15 Operation Started!

I 13:44:15 Building Image Tree...

I 13:44:15 Checking Directory Depth...

I 13:44:15 Calculating Totals...

I 13:44:15 Preparing Image...

I 13:44:27 Using Layer Break LBA: 1728243 -> 1728256 (VTS_01, PGC: 1, Chapter: 14, Cell: 16, Vob/Cell ID: 3/1, Time: 01:21:31, SPLIP: Yes)

I 13:44:27 Checking Path Length...

I 13:44:27 Contents: 10 Files, 2 Folders

I 13:44:27 Content Type: DVD Video

I 13:44:27 Data Type: MODE1/2048

I 13:44:27 File System(s): ISO9660, UDF (1.02)

I 13:44:27 Volume Label: [Not Configured]

I 13:44:27 IFO/BUP 32K Padding: Enabled

I 13:44:27 Region Code: 1, 2, 3, 4, 5, 6, 7, 8

I 13:44:27 TV System: PAL

I 13:44:27 Size: 6,093,807,616 bytes

I 13:44:27 Sectors: 2,975,492

I 13:44:27 Image Size: 6,094,454,784 bytes

I 13:44:27 Image Sectors: 2,975,808

I 13:44:27 Operation Successfully Completed! - Duration: 00:00:11

I 13:46:42 Operation Started!

I 13:46:42 Building Image Tree...

I 13:46:42 Checking Directory Depth...

I 13:46:42 Calculating Totals...

I 13:46:42 Preparing Image...

I 13:46:46 Using Layer Break LBA: 1728243 -> 1728256 (VTS_01, PGC: 1, Chapter: 14, Cell: 16, Vob/Cell ID: 3/1, Time: 01:21:31, SPLIP: Yes -> No)

I 13:46:46 Checking Path Length...

I 13:46:46 Contents: 10 Files, 2 Folders

I 13:46:46 Content Type: DVD Video

I 13:46:46 Data Type: MODE1/2048

I 13:46:46 File System(s): ISO9660, UDF (1.02)

I 13:46:46 Volume Label: SEX_AND_THE_CITY_2

I 13:46:46 IFO/BUP 32K Padding: Enabled

I 13:46:46 Region Code: 1, 2, 3, 4, 5, 6, 7, 8

I 13:46:46 TV System: PAL

I 13:46:46 Size: 6,093,807,616 bytes

I 13:46:46 Sectors: 2,975,492

I 13:46:46 Image Size: 6,094,454,784 bytes

I 13:46:46 Image Sectors: 2,975,808

I 13:46:48 Operation Successfully Completed! - Duration: 00:00:06

I 13:46:48 Operation Started!

I 13:46:48 Source File: -==/\/[bUILD IMAGE]\/\==-

I 13:46:48 Source File Sectors: 2,975,808 (MODE1/2048)

I 13:46:48 Source File Size: 6,094,454,784 bytes

I 13:46:48 Source File Volume Identifier: SEX_AND_THE_CITY_2

I 13:46:48 Source File Application Identifier: IMGBURN V2.5.1.0 - THE ULTIMATE IMAGE BURNER!

I 13:46:48 Source File Implementation Identifier: ImgBurn

I 13:46:49 Source File File System(s): ISO9660, UDF (1.02)

I 13:46:49 Destination Device: [0:0:0] SAMSUNG DVDWBD SH-B083L SB01 (I:) (RAID)

I 13:46:49 Destination Media Type: DVD+R DL (Disc ID: RITEK-S04-66) (Speeds: 4x, 6x, 8x)

I 13:46:49 Destination Media Sectors: 4,173,824

I 13:46:49 Write Mode: DVD

I 13:46:49 Write Type: DAO

I 13:46:49 Write Speed: MAX

I 13:46:49 Link Size: Auto

I 13:46:49 Lock Volume: Yes

I 13:46:49 Test Mode: No

I 13:46:49 OPC: No

I 13:46:49 BURN-Proof: Enabled

I 13:46:49 Write Speed Successfully Set! - Effective: 11,080 KB/s (8x)

I 13:46:49 Optimal L0 Data Zone Capacity: 1,728,256

I 13:46:49 Optimal L0 Data Zone Method: IFO Cell Boundary

I 13:47:04 Set L0 Data Zone Capacity Succeeded!

I 13:47:04 Filling Buffer... (40 MB)

I 13:47:12 Writing LeadIn...

I 13:47:13 Writing Session 1 of 1... (1 Track, LBA: 0 - 2975807)

I 13:47:13 Writing Track 1 of 1... (MODE1/2048, LBA: 0 - 2975807)

I 13:47:13 Writing Layer 0... (LBA: 0 - 1728255)

W 13:58:05 Failed to Write Sectors 962624 - 962655 - Reason: No Additional Sense Information

W 13:58:05 Retrying (1 of 20)...

W 13:58:05 Retry Failed - Reason: Write Error

W 13:58:05 Retrying (2 of 20)...

W 13:58:05 Retry Failed - Reason: Invalid Address For Write

W 13:58:05 Retrying (3 of 20)...

W 13:58:05 Retry Failed - Reason: Invalid Address For Write

W 13:58:05 Retrying (4 of 20)...

W 13:58:05 Retry Failed - Reason: Invalid Address For Write

W 13:58:05 Retrying (5 of 20)...

W 13:58:05 Retry Failed - Reason: Invalid Address For Write

W 13:58:05 Retrying (6 of 20)...

W 13:58:05 Retry Failed - Reason: Invalid Address For Write

W 13:58:05 Retrying (7 of 20)...

W 13:58:05 Retry Failed - Reason: Invalid Address For Write

W 13:58:05 Retrying (8 of 20)...

W 13:58:05 Retry Failed - Reason: Invalid Address For Write

W 13:58:05 Retrying (9 of 20)...

W 13:58:05 Retry Failed - Reason: Invalid Address For Write

W 13:58:05 Retrying (10 of 20)...

W 13:58:05 Retry Failed - Reason: Invalid Address For Write

W 13:58:05 Retrying (11 of 20)...

W 13:58:05 Retry Failed - Reason: Invalid Address For Write

W 13:58:05 Retrying (12 of 20)...

W 13:58:05 Retry Failed - Reason: Invalid Address For Write

W 13:58:05 Retrying (13 of 20)...

W 13:58:05 Retry Failed - Reason: Invalid Address For Write

W 13:58:05 Retrying (14 of 20)...

W 13:58:05 Retry Failed - Reason: Invalid Address For Write

W 13:58:05 Retrying (15 of 20)...

W 13:58:05 Retry Failed - Reason: Invalid Address For Write

W 13:58:05 Retrying (16 of 20)...

W 13:58:05 Retry Failed - Reason: Invalid Address For Write

W 13:58:05 Retrying (17 of 20)...

W 13:58:05 Retry Failed - Reason: Invalid Address For Write

W 13:58:05 Retrying (18 of 20)...

W 13:58:05 Retry Failed - Reason: Invalid Address For Write

W 13:58:05 Retrying (19 of 20)...

W 13:58:05 Retry Failed - Reason: Invalid Address For Write

W 13:58:05 Retrying (20 of 20)...

W 13:58:05 Retry Failed - Reason: Invalid Address For Write

W 14:00:20 Retrying (21)...

W 14:00:20 Retry Failed - Reason: Invalid Address For Write

E 14:00:24 Failed to Write Sectors 962624 - 962655 - Reason: No Additional Sense Information

E 14:00:24 Next Writable Address: 962016

I 14:00:24 Synchronising Cache...

I 14:02:24 Closing Track...

I 14:02:27 Finalising Disc...

 

I thank you in anticipation of your response & help.

Regards

Leeroy17

[Rincewind]

Well you can try to update to 2.5.2.0, as well as your firmware and try burning again but;

 

I 13:46:49 Destination Media Type: DVD+R DL (Disc ID: RITEK-S04-66) (Speeds: 4x, 6x, 8x)

 

Riteks are not the best media, especially for DL media, though yes you can do even worse than Ritek (CMC-Magnetics). The best DVD+R DL media is Verbatim (MKM-xxx) from Singapore.

 

Still try updating to the latest version of imgburn 2.5.2 and update your firmware (if updates are available) and try again, but you will have better luck with Verbatims. Even if you do successfully burn/verify a Ritek DL, playback is not guaranteed on a dvd player, Verbatims have much better compatibility rates.

 

Also remember to clean your drive (if it is an older drive).

 

Good luck.

Edited November 14, 2010 by Rincewind

[Leeroy17]

Well you can try to update to 2.5.2.0, as well as your firmware and try burning again but;

 

I 13:46:49 Destination Media Type: DVD+R DL (Disc ID: RITEK-S04-66) (Speeds: 4x, 6x, 8x)

 

Riteks are not the best media, especially for DL media, though yes you can do even worse than Ritek (CMC-Magnetics). The best DVD+R DL media is Verbatim (MKM-xxx) from Singapore.

 

Still try updating to the latest version of imgburn 2.5.2 and update your firmware (if updates are available) and try again, but you will have better luck with Verbatims. Even if you do successfully burn/verify a Ritek DL, playback is not guaranteed on a dvd player, Verbatims have much better compatibility rates.

 

Also remember to clean your drive (if it is an older drive).

 

Good luck.

 

Thanks for your prompt response Rincewind.

 

If you read my posting at the begining, I have no problems in burning with the RITEK-S04-66 media on my OLD PC expect on my NEW PC. I have never had a problem with Ritek +R DL on my OLD PC and playback on several DVD players do not encounter any issues.

 

So I'm repeating that only different that cause the I/O error would be:

 

1. Windows 7 (new PC) as opposed to XP (Old PC)

2. DVD: Drive SAMSUNG SH-B083L (new PC) as opposed to Pioneer DVD-RW DVR-216 (old PC)

 

The same on both PCs.

IngBurn V2.5.1.0

RITEK-S04-66 media

 

The Firmware on the DVD Drive SAMSUNG SH-B083L (new PC) is the latest. No update required.

 

Analysing the above, my new PC problems will be related to:

 

Windows 7 and the DVD Drive.

 

Your response is greatly appreciated.

 

Thanks.

Leeroy17

[ianymaty]

Try to move your drive to a regular SATA port, not on a RAID, or try disable the function in BIOS if you don't use RAID at all.

 

Look for the latest drivers for your system's chipset/storage controllers.

[Leeroy17]

Try to move your drive to a regular SATA port, not on a RAID, or try disable the function in BIOS if you don't use RAID at all.

 

Look for the latest drivers for your system's chipset/storage controllers.

Hi ianymaty,

 

I believe you have identify my problem. I was wondering why on earth the DVD drive has RAID. I don't use RAID. This is my new PC and has been configured and installed by the company I purchased from.

 

I'll will attempt your resoultions above and advise the outcome.

 

Thanks again ianymaty.

 

Leeroy17

Edited November 14, 2010 by Leeroy17

[Leeroy17]

My I/O +R DL Burning problem resolved

 

Initial my DVD drive was connected to sata2 port 5 slave which appears to have RAID. My motherboard is a Gigabyte GA-X58A-UD5 which has 10 sata ports. Sata2 is 0 to 5, Gsata2 is 8 to 9, and Gsata3 is 6 to 7. From the manual, the ICH10R controller supports RAID 0, 1, 5 and 10. I had a look at the BIOS, all RAID functions have been disabled, and set to IDE. However, from my I/O error encountered, it still say it's a RAID port. This I don't understand?

To change to another sata port, I had to wrestle with the port configurations. The port numbers are not configured to the diagram mentioned in the manual. I had to go through the process to find out the port id physically by connecting to each one. Eventually, I found sata2 port 3 Master (unable to locate slave) without RAID.

 

Excuted the burning process, no I/O error, and burning process completed successfully with a no error log. However, the burn disk was not playable as it had a few lines on the burn data area.

 

Next upgraded to V2.5.2.0. It burned successfully and the disk was playable on several DVD players. So my resolution is:

 

1. Changed to another port that has no RAID (recommeded by ianymaty)

2. Upgrade to V 2.5.2.0 (recommeded by Rincewind)

 

I would like to thank ianymaty and Rincewind for their help.

 

Regards,

Leeroy

Edited November 15, 2010 by Leeroy17

[LIGHTNING UK!]

You should keep it on the Intel controller (otherwise it'll probably be on a JMicron one), just install the 'chipset INF Software' and 'Rapid Storage Tech' drivers from Intel as mentioned in post 4.

 

http://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=10884

 

http://downloadcenter.intel.com/detail_desc.aspx?agr=Y&DwnldID=15251

 

(3rd one down)

 

While you're at it, try updating the JMicron driver too.

 

ftp://driver.jmicron.com.tw/SATA_Controller/Windows/

[ianymaty]

Glad to hear you sorted out.

 

It should work on any of the blue ones. Just update the drivers.

 

Also, there is a BIOS update FB that has in description 3.Enhanced SATA3 RAID mode, though I don't know which one is installed, but might correct something, if you fancy to try it.

[Leeroy17]

You should keep it on the Intel controller (otherwise it'll probably be on a JMicron one), just install the 'chipset INF Software' and 'Rapid Storage Tech' drivers from Intel as mentioned in post 4.

 

http://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=10884

 

http://downloadcenter.intel.com/detail_desc.aspx?agr=Y&DwnldID=15251

 

(3rd one down)

 

While you're at it, try updating the JMicron driver too.

 

ftp://driver.jmicron.com.tw/SATA_Controller/Windows/

 

Thank you for your suggestions. I wish to follow your directions above, but I'm not familar what it means, and how to update the drivers?.

 

Regards,

Leeroy

[Leeroy17]

Glad to hear you sorted out.

 

It should work on any of the blue ones. Just update the drivers.

 

Also, there is a BIOS update FB that has in description 3.Enhanced SATA3 RAID mode, though I don't know which one is installed, but might correct something, if you fancy to try it.

 

Regarding the "BIOS update FB - 3.Enhanced SATA3 RAID mode" where do I check which is installed?.

 

Yes. Previously the DVD drive was connected to a white sata port (channel 5 - slave). It has now been changed to a blue sata port (channel 3 - master). Does it matter that it is now connected to a master instead of slave?.

 

It appears that the Channels (master & slave) numbers do not correspond with the sata port numbers. Physically, the DVD drive is connected to blue Sata2_5 port (as illustrated on the manual diagram). On the BIOS, it's says channel 3 master. Are the sata port nos suppose to relate to the channels nos (master & slave)?

Thanks.

Edited November 16, 2010 by Leeroy17

[LIGHTNING UK!]

The current BIOS version number is probably mentioned on the POST screen when the machine is first turned on. If yours shows a pretty graphic instead of the normal 'text' POST screen, you probably have to press a key (Tab ?) to get rid of it. There may be Windows based tools you can used to view that info too. For example, I can see mine if I run 'msinfo32' from the Run command (Press and hold the 'Windows' key, then press 'R').

 

 

SATA don't have Master and Slave, that's an old IDE/PATA concept.

 

As for how to install the drivers I mentioned, you simply download the file (I mentioned 2 drivers so you'll have 2 files!) and then 'run' (double click) it so the installation process starts.

 

You install them as you would do any other bit of software - and I know you've done that before because you must have installed ImgBurn!

[Leeroy17]

Thank you for your response LIGHTNING UK

 

I wish to advise my CPU is Intel i7 960 3.2GHz, and Motherboard Gigabyte X58A-UD5 (Rel 2)

 

As per your instructions, upon boot up, the first screen (at the top), it mentioned the BIOS V6.00PG.

 

'msinfo32' display the following:

OS Name Microsoft Windows 7 Ultimate

Version 6.1.7600 Build 7600

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name Leeroy-I7

System Manufacturer Gigabyte Technology Co., Ltd.

System Model X58A-UD5

System Type x64-based PC

Processor Intel® Core i7 CPU 960 @ 3.20GHz, 3193 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date Award Software International, Inc. FA, 20/04/2010

SMBIOS Version 2.4

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume3

Locale Australia

Hardware Abstraction Layer Version = "6.1.7600.16385"

 

As indicated above, the BIOS Version is Software International, Inc. FA, 20/04/2010. It's the first release. Latest version is FB dated 24/08/2010 (Enhance CPU, DDR, PCIex16/x8 compatibility USB3.0 chip legacy support Enhanced SATA3 RAID).

 

From the Gigabyte website, it mentioned:

"Because BIOS flashing is potentially risky, if you do not encounter problems using the current version of BIOS, it is recommended that you not flash the BIOS. To flash the BIOS, do it with caution. Inadequate BIOS flashing may result in system malfunction"

 

Presently I do not encounter any problems, do I need to update the latest BIOS version FB?.

 

Reference to your initial recommendation. You are referring to drivers update, not BIOS. Right?.

 

1) http://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=10884 - (Chipset: Intel® Chipset Device Software for Intel® Desktop Boards)

INF_allOS_9.1.2.1008_PV.exe latest ver 9.1.2.1008 date: 09/29/2010

 

2) http://downloadcenter.intel.com/detail_desc.aspx?agr=Y&DwnldID=15251 (RAID: Intel® Rapid Storage Technology Driver for Intel Desktop Boards)

 

You mentioned the 3rd one down, please confirm this is the correct one?.

 

STOR_allOS_9.6.0.1014_PV.exe latest version 9.6.0.1014 date 03/19/2010.

 

3) ftp://driver.jmicron.com.tw/SATA_Controller/Windows/ (the JMicron driver)

 

10/04/2010 08:22AM 4,138,460 JMB36X_WinDrv_R1.17.59_WHQL.zip

10/04/2010 08:22AM 4,678,633 JMB36X_WinDrv_R1.17.59_WHQL_eSATA.zip

 

The above are the latest drivers, do I need to apply both drivers. What's the difference between WHQL & eSATA?.

 

I do not wish to use RAID on my PC, and confirm that RAID has been turned off in the BIOS.

 

I'm most grateful for your recommendation Lighting UK. Your assistance is greatly appreciated.

 

I thank you in anticipation of your response.

Leeroy

[LIGHTNING UK!]

Yes, do the BIOS update. I know I would!

 

Ignore the warning on Gigabytes website, they're just covering their backs.

 

Your board has dual bios anyway, so if there's a problem you can always flick back to the other one.

 

I was talking about Intel drivers before, yes... not BIOS. Now you know there are update for both things, you should do both.

 

Yes 'STOR_allOS_9.6.0.1014_PV.exe' is the 3rd driver down and the one you need to install.

 

I believe the eSATA driver just means the drives will show up in the 'Safely Remove Hardware' system tray icon (near the clock).

 

The 'readme' file on that same FTP confirms it.

 

// RX.XX.XX - Driver would get eSATA setting from BIOS/Option Rom.

// RX.XX.XX_eSATA - Driver would report all Device connected as Removable Device.

 

I use the eSATA one on my PC... but then I have external hdd docking stations and sometimes use one of the ports for testing drives quickly outside of my case.

[Leeroy17]

Thank you Lighting UK for your wealth of information.

 

Yes, I agree with you that I should apply the lastest update for BIOS and drivers. I have downloaded the BIOS and drivers.

 

I will apply the drivers first.

 

Then I need to look at the procedure how to flash the BIOS (FB version). I read a few procedures, they vary slightly from each other. Apprently, I need to place the BIOS FB (mb_bios_ga-x58a-ud5_2.x_fb.exe) on a flash drive etc.,

Your help would be appreciated.

 

Thank you.

Leeroy17

[LIGHTNING UK!]

The exe you have there is just a self extracting RAR file.

 

Extract it to the root of a USB memory stick / pen drive thingy.

 

Reboot your machine and go into the BIOS (Press F2, Del or whatever when it's on the post screen).

 

The flash bios util should be accessible from there.

 

You may even be able to go to it directly via the likes of F12, I can't remember off hand.

 

Once you're in the flash tool, point it at the bios file on the usb drive and off you go.

[ianymaty]

Why not use their utility to live update? http://www.gigabyte.com/MicroSite/121/tech_a_bios.htm

[Leeroy17]

Thank you very much Lightning UK and Ianymaty for your time and effort in assisting and providing the information.

 

I now have all the info for my BIOS and drivers update.

 

It is greatly appreciated.

 

Regards,

Leeroy17