Can't create image

[x86]

Hello. I use ImgBurn for about 5 years and now for the first time I have big problem with it. I have SATA-drive in my new system: ASUS 24B3LT. It works pretty well, but not in ImgBurn. When I try to create image of CD-R ImgBurn waits for something for about 15 minutes and then the drive disappears from OS. Here is the ImgBurn log:

 

I 15:17:20 ImgBurn Version 2.5.5.0 started!

I 15:17:20 Microsoft Windows 7 Home Premium x64 Edition (6.1, Build 7601 : Service Pack 1)

I 15:17:20 Total Physical Memory: 8 368 480 KB - Available: 6 843 324 KB

W 15:17:20 Duplex Secure's SPTD driver can have a detrimental effect on drive performance.

I 15:17:20 Initialising SPTI...

I 15:17:20 Searching for SCSI / ATAPI devices...

I 15:17:20 -> Drive 1 - Info: ASUS DRW-24B3LT 1.00 (E:) (SATA)

I 15:17:20 -> Drive 2 - Info: HENYRA VG9QNGPQF 1.04 (F:) (SCSI)

I 15:17:20 Found 1 DVD±RW/RAM and 1 BD-ROM!

W 15:17:28 Language has been changed to 'Русский (Россия)' !

I 15:18:03 Operation Started!

I 15:18:03 Source Device: [1:1:0] ASUS DRW-24B3LT 1.00 (E:) (SATA)

I 15:18:03 Source Media Type: CD-R (Disc ID: 97m28s26f, Multi Media Masters & Machinary SA) (Speeds: 16x)

I 15:18:03 Source Media Sectors: 303 637

I 15:18:03 Source Media Size: 621 848 576 bytes

I 15:18:03 Source Media Volume Identifier: <name of the disk>

I 15:18:03 Source Media Volume Set Identifier: <name of the disk>

I 15:18:03 Source Media Application Identifier: CDIMAGE 2.52 (03/09/2004 TM)

I 15:18:03 Source Media File System(s): ISO9660 (Bootable)

I 15:18:03 Read Speed (Data/Audio): MAX / 8x

I 15:18:03 Destination File: <Path>\<name>.iso

I 15:18:03 Destination Free Space: 641 301 282 816 байт (626 270 784 KB) (611 592 MB) (597 GB)

I 15:18:03 Destination File System: NTFS

I 15:18:03 File Splitting: Auto

I 15:23:21 Abort Request Acknowledged

E 15:31:23 Operation Aborted! - Duration: 00:13:20

E 15:31:23 Average Read Rate: N/A - Maximum Read Rate: N/A

W 15:31:23 Device Removal Detected!

E 15:36:08 CreateFile Failed! - Device: '\\?\scsi#cdrom&ven_asus&prod_drw-24b3lt&rev_1.00#5&1f2612f7&0&000100#{53f56308-b6bf-11d0-94f2-00a0c91efb8b}'

E 15:36:08 Reason: Не удается найти указанный файл. (in english it will be something like "cannot find destination file")

I 15:36:08 Searching for SCSI / ATAPI devices...

I 15:36:08 -> Drive 1 - Info: HENYRA VG9QNGPQF 1.04 (F:) (SCSI)

I 15:36:08 Found 1 BD-ROM!

 

I tried to reinstall ImgBurn with 'Enable SPTI access for All Users' checkbox but it didn't help. Is there any solution?

[mmalves]

Update your chipset/storage controller drivers (this website might help).

[x86]

Update your chipset/storage controller drivers (this website might help).

But why Daemon Tools CAN create ISO using that drive? Maybe there is some incompatibility between Daemon Tools and ImgBurn... Anyway, my OS automatically updates all drivers via Windows Update and www.ma-config.com finds only my current drivers.

[ianymaty]

Don't rely only on Microsoft drivers. They are often outdated in regard to the maufacturer drivers.

[LIGHTNING UK!]

When it's 'waiting', what does it say in the statusbar at the bottom of the main window?

[x86]

When it's 'waiting', what does it say in the statusbar at the bottom of the main window?

Nothing. The 'waiting' is between 15:18 and 15:31 in the log:

 

15:18:03 Operation Started!

I 15:18:03 Source Device: [1:1:0] ASUS DRW-24B3LT 1.00 (E:) (SATA)

I 15:18:03 Source Media Type: CD-R (Disc ID: 97m28s26f, Multi Media Masters & Machinary SA) (Speeds: 16x)

I 15:18:03 Source Media Sectors: 303 637

I 15:18:03 Source Media Size: 621 848 576 bytes

I 15:18:03 Source Media Volume Identifier: <name of the disk>

I 15:18:03 Source Media Volume Set Identifier: <name of the disk>

I 15:18:03 Source Media Application Identifier: CDIMAGE 2.52 (03/09/2004 TM)

I 15:18:03 Source Media File System(s): ISO9660 (Bootable)

I 15:18:03 Read Speed (Data/Audio): MAX / 8x

I 15:18:03 Destination File: <Path>\<name>.iso

I 15:18:03 Destination Free Space: 641 301 282 816 байт (626 270 784 KB) (611 592 MB) (597 GB)

I 15:18:03 Destination File System: NTFS

I 15:18:03 File Splitting: Auto

I 15:23:21 Abort Request Acknowledged

E 15:31:23 Operation Aborted! - Duration: 00:13:20

E 15:31:23 Average Read Rate: N/A - Maximum Read Rate: N/A

W 15:31:23 Device Removal Detected!

[mmalves]

Your storage drivers are messing up when ImgBurn is communicating with the burner: notice the device removal message and the burner is gone from the list of drives.

[LIGHTNING UK!]

It seriously says nothing at all in the statusbar?! As in it's totally blank without a single bit of text in it?

 

Believe me, that doesn't happen very often!

 

Do it again and have another look for me please.

[x86]

It seriously says nothing at all in the statusbar?! As in it's totally blank without a single bit of text in it?

 

Believe me, that doesn't happen very often!

 

Do it again and have another look for me please.

 

Sorry, I was wrong. The status bar says 'Reading Media Catalog Number...'.

[x86]

So, there is no solution?

[LIGHTNING UK!]

Not if your drive / machine gets stuck processing a command, no. It's out of my (ImgBurn's) hands.

 

Which motherboard do you have?

 

What controller is the drive connected to?

[x86]

Motherboard is ASUS P8P67 (LGA1155), the drive is connected to Marvell SATA 3 controller. I'll try to connect the drive to Intel SATA2 controller tomorrow.

[LIGHTNING UK!]

That's the thing to do. Don't put optical drives on the Marvell controller.

[x86]

It works perfectly on Intel controller! Thanks to everybody!