Medium Not Present?????

condorhero · May 28, 2011

i been using imgburn for almost a year now and then all of a sudden yesterday the program said that the medium isnt present? Wat does that mean and also i already updated the program.

Rincewind · May 28, 2011

Well is there a disc in the drive? If not then that is why you are getting a 'medium not present' message.

**ianymaty** · May 28, 2011

If you have a disc in the drive than the drive don't like it.

Post what you see in the log.

condorhero · May 29, 2011

If you have a disc in the drive than the drive don't like it.

Post what you see in the log.

This what the log says

I 21:07:23 ImgBurn Version 2.5.5.0 started!

I 21:07:23 Microsoft Windows XP Media Center Edition (5.1, Build 2600 : Service Pack 3)

I 21:07:23 Total Physical Memory: 515,376 KB - Available: 127,332 KB

W 21:07:23 Drive D:\ (FAT32) does not support single files > 4 GB in size.

I 21:07:23 Initialising SPTI...

I 21:07:23 Searching for SCSI / ATAPI devices...

I 21:07:23 -> Drive 1 - Info: HP DVD Writer 640b E193 (E:) (ATA)

I 21:07:23 -> Drive 2 - Info: SAMSUNG CD-ROM SC-148A B402 (F:) (ATA)

I 21:07:23 Found 1 CD-ROM and 1 DVD±RW!

I 21:07:30 Operation Started!

I 21:07:30 Building Image Tree...

I 21:07:30 Checking Directory Depth...

I 21:07:30 Calculating Totals...

I 21:07:30 Preparing Image...

I 21:07:31 Checking Path Length...

I 21:07:31 Contents: 9 Files, 2 Folders

I 21:07:31 Content Type: DVD Video

I 21:07:31 Data Type: MODE1/2048

I 21:07:31 File System(s): ISO9660, UDF (1.02)

I 21:07:31 Volume Label: [Not Configured]

I 21:07:31 IFO/BUP 32K Padding: Enabled

I 21:07:31 Region Code: 1, 2, 3, 4, 5, 6, 8

I 21:07:31 TV System: NTSC

I 21:07:31 Size: 4,666,011,648 bytes

I 21:07:31 Sectors: 2,278,326

I 21:07:31 Image Size: 4,666,621,952 bytes

I 21:07:31 Image Sectors: 2,278,624

I 21:07:31 Operation Successfully Completed! - Duration: 00:00:00

**ianymaty** · May 29, 2011

Remove any dissc from the drive, close the tray, update the firmware from here and try again. http://www.firmwarehq.com/HP/dvd640b/files.html

condorhero · May 30, 2011

Remove any dissc from the drive, close the tray, update the firmware from here and try again. http://www.firmwarehq.com/HP/dvd640b/files.html

i tried to do the update but my drive doesnt recoginize theres a blank disc in there so i cant do the update can u plz help me? idk why its like this because before nothing was wrong. thank you so much for helping

hollywood · May 30, 2011

try a commercial CD or a DVD movie that was not "burned", but one that came complete with content from the store. if your drive can't read them, then it is bad and needs to be replaced (or the cable went bad, or the controller on your motherboard, but it would be a hardware problem).

if it can read a commercially pressed DVD or CD, but not your blanks, then it doesn't like your brand/type of discs. then try a different brand of media to burn.

you need to do as above to see if your drive still works, if it does, then either use different media, or update the firmware so it works with the media you have, but if it doesn't read then you have a bad drive or other hard connection to your computer problem.

over time and use, drives do go bad. from my experience, the laser would go weak and not burn, but it would still be strong enough to read.

you do know the shinny side usually goes DOWN in the tray?

Edited May 30, 2011 by hollywood

**ianymaty** · May 30, 2011

Was the update succesful?

You don't need to burn a disc for update the firmware.

Just download the .exe and run it, reboot after.

You do the update in order to your (old) drive can recognize the (new) media.

If the update don't solve the problem, I suggest to invest in a new drive.

condorhero · May 30, 2011

Was the update succesful?

You don't need to burn a disc for update the firmware.

Just download the .exe and run it, reboot after.

You do the update in order to your (old) drive can recognize the (new) media.

If the update don't solve the problem, I suggest to invest in a new drive.

when i ran it, it had these instruction to do something with this file i downloaded???? idk so ur sayin i just download the file from the link u post and it should work right???

**cornholio7** · May 30, 2011

you do have the dvd in the dvd writer and not the cd drive?

**ianymaty** · May 30, 2011

Yes, download that file and run it.

If there is some specific steps to do it will tell you.

condorhero · May 30, 2011

Yes, download that file and run it.

If there is some specific steps to do it will tell you.

yea and the steps were to put a dvd in and do this thing with Softpaq iso file in recordnow copy which i cant use because my drive cant detect discs when they are in the drive plz help again and also thank you so much for helping me a lot

condorhero · May 30, 2011

you do have the dvd in the dvd writer and not the cd drive?

yes i know that im not a noob

**ianymaty** · May 31, 2011

I don't know what Softpaq and recordnow you talk about.

I run it on my system to see the steps, for me it tells that: Your system is not configured with this drive. It does not need to be updated.

condorhero · May 31, 2011

I don't know what Softpaq and recordnow you talk about.

I run it on my system to see the steps, for me it tells that: Your system is not configured with this drive. It does not need to be updated.

Tell me the steps on what u did starting from the download link?

**LIGHTNING UK!** · May 31, 2011

Do you have a floppy drive or a bootable usb stick?

condorhero · May 31, 2011

Do you have a floppy drive or a bootable usb stick?

Yes I do have a bootable USB stick does it matter if it's a stick or external hard drive?

**ianymaty** · May 31, 2011

Downloaded the file sp26639.exe from that link.

After passed the UAC (in Windows 7) I got this:

condorhero · May 31, 2011

Downloaded the file sp26639.exe from that link.

After passed the UAC (in Windows 7) I got this:

right after i say yes to the update it asks me if i use a cd or floppy disc then i say cd then it says to use recordnow or some program to run the FW update program??? if u need pics just tell me

**LIGHTNING UK!** · May 31, 2011

What was the answer to post # 7 ?

Can the drive recognise original/pressed/previously burnt discs ok?

If it doesn't work with anything, it's pointless helping you with the firmware update issue - you'd just need a new drive.

**ianymaty** · May 31, 2011

After a little search I see now what you are talking. Damn HP...

Here are the steps for the update procedure, "a little" complicated compared to other firmware updated procedures http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadInst?swfsequence=1&lc=en&dlc=en&cc=us&softwareitem=ob-40562-1

I rather buy a new drive, anyway.

condorhero · June 1, 2011

After a little search I see now what you are talking. Damn HP...

Here are the steps for the update procedure, "a little" complicated compared to other firmware updated procedures http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadInst?swfsequence=1&lc=en&dlc=en&cc=us&softwareitem=ob-40562-1

I rather buy a new drive, anyway.

thank you for all ur help i appreciate it so much u helped me so much i dont know how to explain it in words. but i bought a new drive cuz it didnt work but u tried i liked that u tried so hard thank you so much again hope u keep helping people like that

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