LongSoft Posted September 9, 2011 Posted September 9, 2011 [unable to supply log - log file for this session not created?] Just connected a new Optiarc drive in external USB enclosure. Previously using a slimline drive without problems. The disc burns perfectly (Verbatim DVD+R, tested later on variety of units), but when the tray-recycle is done and Verify cycle begins nothing happens (reports 0 bytes per sec etc). I can STOP the process using the red button, but nothing happens and ImgBurn does not allow me to close down without using Taskmanager, and the drive is still audibly spinning. Waited ten minutes for things to 'time-out' but nothing happened. I checked for the log, but only previous sessions are recorded (because I 'crashed' out?). Obviously the critical thing is that the disc burns properly in the first place; but I -ALWAYS- verify after a few bad experiences in the past, so any suggestions welcome! LongSoft
LIGHTNING UK! Posted September 9, 2011 Posted September 9, 2011 Burn another disc. Press the F8 key before you start the Write though so it enabled I/O debug mode. Then, once it's stuck at the Verify stage, click 'File' -> 'Save As' in the log window, save the log to a file and upload it here on the forum.
LongSoft Posted September 9, 2011 Author Posted September 9, 2011 Thanks for this: I have cut/pasted the results - don't know if I pressed F8 too early - ignore references to drive E: (the old burner) I pressed F8 before changing to drive J: (the new one). [second attempt - post "too long" so now sent as attachment.
LongSoft Posted September 9, 2011 Author Posted September 9, 2011 oops, sorry. failed to attach first time. optiarc_error_2.log
LIGHTNING UK! Posted September 9, 2011 Posted September 9, 2011 Is there a message in the status bar at this point? What does it say? The log shows it doing everything it's supposed to do just fine. Personally, I wouldn't burn at 20x - especially not when retrying stuff having run into a problem.
LongSoft Posted September 9, 2011 Author Posted September 9, 2011 (edited) Thanks, I was just letting ImgBurn run without tweaking anything compared to my original settings - since I usually make the wrong choices anyway. The screen said it was burning at around 9.something most of the time, took six minutes for the whole burn. I can try setting it manually to a slower speed, but would that really affect the verification phase? The actual burn is perfect each time, it is hanging as the Verify starts - the buffer goes up but then dwindles quickly to nothing and all goes dead. The drive still spins, from then on nothing happens on the ImgBurn screen, I have to switch off the drive and crash ImgBurn to continue. All worked perfectly for the very same source ISO file using the internal SATA slimline burner. Given that the drive is SATA connected to the laptop using the USB connection of the enclosure, what speed would you recommend for Verbatim DVD+Rs? I am not at home at the moment so cannot see the status line - will reply as soon as my shift finishes. Edited September 9, 2011 by LongSoft
LIGHTNING UK! Posted September 9, 2011 Posted September 9, 2011 Well assuming you've left it going at exactly where the log was up to, don't try and cancel out of it or anything, just get a screenshot showing both windows (main and log) and post it in a reply. As for the write speed, I'd go for 8x. Which enclosure did you buy for the drive? Which chipset does your motherboard use? (Intel, AMD etc)
LongSoft Posted September 9, 2011 Author Posted September 9, 2011 Sorted! (sort of). A colleague in our IT dept got interested and suggested that burning FROM a USB device TO a USB device was not a happy match. I copied the source ISO file to the internal HDD and cut the speed of writing to 8x as suggested. Worked like a charm. It's not a happy result because our archive is all on 1TB external drives and now every time I need to burn a disc the file has to first be copied to the HDD. Still, it now works. For the record though, and to help with future debugging: AMD Athlon II P320 dual-core, 2.10Ghz, 3GB RAM Sumvision Tempest enclosure (cheap and cheerful I know, and a pig to put together, but seems ok, I know a few people who have them) Windows Home Premium x64 Thanks for all your help, and Kudos for ImgBurn - a brilliant piece of work in my opinion. Matched by support second-to-none in the business. In the days when I suffered under Nero I would have _killed_ for support half as good as this. LongSoft "Satisfied in Southampton"
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