Synchronising cache error

uppercutter · October 20, 2011

Hi,

I have been trying to burn iso files (xbox 360 games) with Imgburn 2.5.5., and out of 6 tries, I have got the same error 5 times. Once the burning process is complete (100%), it appears a message reading 'Synchronising cache', and my laptop gets stuck. There is no way to get out of it save by putting it off. Obviously, the DVD+R DL you get is not complete, so you can well throw it away.

I am using an ACER laptop, and I burn the iso image from a hard disk drive connected to my laptop thru USB. At first, I thought maybe my laptop had not enough memory (as it cannot support the 7.5 GB file, and I have to take it from an external HDD), but since I could get a good copy that worked well, but failed with another 5 copies, I am not sure whether it is the cause of the error.

Could anybody help me with that? I have read on the internet it is a common error, but have not seen any solution to it.

Thank you

**LIGHTNING UK!** · October 20, 2011

Post a log please - as per the pink box up the top :chair:

uppercutter · October 23, 2011

Post a log please - as per the pink box up the top

Hi Lightning UK,

Thanks for replying. Please see below the log. I have wasted a few Verbatim disks, so this time, I used a Platinum brand one (8x 8.5 GB):

I 09:08:22 ImgBurn Version 2.5.5.0 started!

I 09:08:22 Microsoft Windows XP Home Edition (5.1, Build 2600 : Service Pack 2)

I 09:08:22 Total Physical Memory: 1.038.444 KB - Available: 601.376 KB

W 09:08:22 Drive C:\ (FAT32) does not support single files > 4 GB in size.

W 09:08:22 Duplex Secure's SPTD driver can have a detrimental effect on drive performance.

I 09:08:22 Initialising SPTI...

I 09:08:22 Searching for SCSI / ATAPI devices...

I 09:08:23 -> Drive 1 - Info: PHILIPS DVD-RAM SDVD8821 EX02 (D:) (ATA)

I 09:08:23 -> Drive 2 - Info: JI3680Z DER332O 1.0 (E:) (SCSI)

I 09:08:23 Found 1 DVD-ROM and 1 DVD±RW/RAM!

I 09:11:38 Operation Started!

I 09:11:38 Source File: F:\xbox 360\FIFA 12 [MULTI3][XBOX360][PAL][RRoD][WwW.GamesTorrents.CoM]\rrod-fifa12.dvd

I 09:11:38 Source File Sectors: 3.827.488 (MODE1/2048)

I 09:11:38 Source File Size: 7.838.695.424 bytes

I 09:11:38 Source File Volume Identifier: 13599

I 09:11:38 Source File Volume Set Identifier: ceee8000MS UDFBridge

I 09:11:38 Source File Application Identifier: CDIMAGE 2.45 (12/06/2000 TM)

I 09:11:38 Source File Implementation Identifier: Microsoft CDIMAGE UDF

I 09:11:38 Source File File System(s): ISO9660; UDF (1.50)

I 09:11:38 Destination Device: [0:1:0] PHILIPS DVD-RAM SDVD8821 EX02 (D:) (ATA)

I 09:11:38 Destination Media Type: DVD+R DL (Disc ID: RITEK-S04-66) (Speeds: 2,4x)

I 09:11:38 Destination Media Sectors: 4.173.824

I 09:11:38 Write Mode: DVD

I 09:11:38 Write Type: DAO

I 09:11:38 Write Speed: 2,4x

I 09:11:38 Link Size: Auto

I 09:11:38 Lock Volume: Yes

I 09:11:38 Test Mode: No

I 09:11:38 OPC: No

I 09:11:38 BURN-Proof: Enabled

W 09:11:41 Write Speed Miscompare! - Wanted: 3.324 KB/s (2,4x), Got: 2.770 KB/s (2x)

I 09:11:41 User Specified L0 Data Zone Capacity: 1.913.760

I 09:11:41 Set L0 Data Zone Capacity Succeeded!

I 09:12:26 Filling Buffer... (40 MB)

I 09:12:27 Writing LeadIn...

I 09:13:22 Writing Session 1 of 1... (1 Track, LBA: 0 - 3827487)

I 09:13:22 Writing Track 1 of 1... (MODE1/2048, LBA: 0 - 3827487)

I 09:13:22 Writing Layer 0... (LBA: 0 - 1913759)

I 09:52:39 Synchronising Cache...

As I said, it does not fail all the times. Just in case it helps, please see below the log of the last succesful burn, where you will see, I did not make any change to the configuration:

; //****************************************\\

; ImgBurn Version 2.5.5.0 - Log

; viernes, 21 octubre 2011, 16:20:19

; \\****************************************//

;

I 15:08:23 ImgBurn Version 2.5.5.0 started!

I 15:08:23 Microsoft Windows XP Home Edition (5.1, Build 2600 : Service Pack 2)

I 15:08:23 Total Physical Memory: 1.038.444 KB - Available: 426.236 KB

W 15:08:23 Drive C:\ (FAT32) does not support single files > 4 GB in size.

W 15:08:23 Duplex Secure's SPTD driver can have a detrimental effect on drive performance.

I 15:08:23 Initialising SPTI...

I 15:08:23 Searching for SCSI / ATAPI devices...

I 15:08:24 -> Drive 1 - Info: PHILIPS DVD-RAM SDVD8821 EX02 (D:) (ATA)

I 15:08:24 -> Drive 2 - Info: JI3680Z DER332O 1.0 (E:) (SCSI)

I 15:08:24 Found 1 DVD-ROM and 1 DVD±RW/RAM!

I 15:13:50 Operation Started!

I 15:13:50 Source File: F:\xbox 360\Halo 3 [Region Free][XBOX360][WwW.GamesTorrents.CoM]\ccclx-halo3.dvd

I 15:13:50 Source File Sectors: 3.825.924 (MODE1/2048)

I 15:13:50 Source File Size: 7.835.492.352 bytes

I 15:13:50 Source File Volume Identifier: XGD2DVD_NTSC

I 15:13:50 Source File Volume Set Identifier: 34672923

I 15:13:50 Source File Implementation Identifier: Sonic Scenarist 3.1

I 15:13:50 Source File File System(s): ISO9660; UDF (1.02)

I 15:13:50 Destination Device: [0:1:0] PHILIPS DVD-RAM SDVD8821 EX02 (D:) (ATA)

I 15:13:50 Destination Media Type: DVD+R DL (Disc ID: MKM-003-00) (Speeds: 2,4x; 4x)

I 15:13:50 Destination Media Sectors: 4.173.824

I 15:13:50 Write Mode: DVD

I 15:13:50 Write Type: DAO

I 15:13:50 Write Speed: 2,4x

I 15:13:50 Link Size: Auto

I 15:13:50 Lock Volume: Yes

I 15:13:50 Test Mode: No

I 15:13:50 OPC: No

I 15:13:50 BURN-Proof: Enabled

W 15:13:53 Write Speed Miscompare! - Wanted: 3.324 KB/s (2,4x), Got: 2.770 KB/s (2x)

I 15:13:53 User Specified L0 Data Zone Capacity: 1.913.760

I 15:13:53 Set L0 Data Zone Capacity Succeeded!

I 15:14:38 Filling Buffer... (40 MB)

I 15:14:40 Writing LeadIn...

I 15:15:21 Writing Session 1 of 1... (1 Track, LBA: 0 - 3825923)

I 15:15:21 Writing Track 1 of 1... (MODE1/2048, LBA: 0 - 3825923)

I 15:15:21 Writing Layer 0... (LBA: 0 - 1913759)

I 15:35:00 Writing Layer 1... (LBA: 1913760 - 3825923)

I 15:54:37 Synchronising Cache...

I 15:54:54 Closing Track...

I 15:54:56 Finalising Disc...

I 15:56:15 Exporting Graph Data...

I 15:56:15 Graph Data File: C:\Documents and Settings\PEPE\Datos de programa\ImgBurn\Graph Data Files\PHILIPS_DVD-RAM_SDVD8821_EX02_VIERNES-21-DE-OCTUBRE-DE-2011_15-13_MKM-003-00_2,4x.ibg

I 15:56:15 Export Successfully Completed!

I 15:56:15 Operation Successfully Completed! - Duration: 00:42:24

I 15:56:15 Average Write Rate: 3.247 KB/s (2.3x) - Maximum Write Rate: 3.360 KB/s (2.4x)

I 15:56:15 Cycling Tray before Verify...

W 15:56:48 Waiting for device to become ready...

I 15:57:01 Device Ready!

I 15:57:01 Operation Started!

I 15:57:01 Source Device: [0:1:0] PHILIPS DVD-RAM SDVD8821 EX02 (D:) (ATA)

I 15:57:01 Source Media Type: DVD+R DL (Book Type: DVD-ROM) (Disc ID: MKM-003-00) (Speeds: 2,4x; 4x)

I 15:57:01 Image File: F:\xbox 360\Halo 3 [Region Free][XBOX360][WwW.GamesTorrents.CoM]\ccclx-halo3.dvd

I 15:57:01 Image File Sectors: 3.825.924 (MODE1/2048)

I 15:57:01 Image File Size: 7.835.492.352 bytes

I 15:57:01 Image File Volume Identifier: XGD2DVD_NTSC

I 15:57:01 Image File Volume Set Identifier: 34672923

I 15:57:01 Image File Implementation Identifier: Sonic Scenarist 3.1

I 15:57:01 Image File File System(s): ISO9660; UDF (1.02)

I 15:57:01 Read Speed (Data/Audio): MAX / MAX

I 15:57:01 Verifying Session 1 of 1... (1 Track, LBA: 0 - 3825923)

I 15:57:01 Verifying Track 1 of 1... (MODE1/2048, LBA: 0 - 3825923)

I 15:57:01 Verifying Layer 0... (LBA: 0 - 1913759)

I 16:07:52 Verifying Layer 1... (LBA: 1913760 - 3825923)

I 16:18:39 Exporting Graph Data...

I 16:18:39 Graph Data File: C:\Documents and Settings\PEPE\Datos de programa\ImgBurn\Graph Data Files\PHILIPS_DVD-RAM_SDVD8821_EX02_VIERNES-21-DE-OCTUBRE-DE-2011_15-13_MKM-003-00_2,4x.ibg

I 16:18:39 Export Successfully Completed!

I 16:18:39 Operation Successfully Completed! - Duration: 00:21:37

I 16:18:39 Average Verify Rate: 5.899 KB/s (4.3x) - Maximum Verify Rate: 8.504 KB/s (6.1x)

I 16:20:18 Close Request Acknowledged

I 16:20:18 Closing Down...

I 16:20:19 Shutting down SPTI...

I 16:20:19 ImgBurn closed!

Please help. Thank you in advance.

**LIGHTNING UK!** · October 23, 2011

Install XP SP3.

Uninstall ImgBurn (to wipe out all the old settings) and then install the latest version.

Try again with the MKM-003-00 at 4x.

It's a slim line drive and they're all pretty rubbish. Combine that with the cheapo RITEK-S04-66 dye and you're asking for trouble. As such, I kinda have to ignore your most recent failure.

Cleaning the drive with a cleaning disc may also help.

Can you post your filter driver list for me too please. The option is in the Tools menu.

uppercutter · October 23, 2011

Install XP SP3.

Uninstall ImgBurn (to wipe out all the old settings) and then install the latest version.

Try again with the MKM-003-00 at 4x.

It's a slim line drive and they're all pretty rubbish. Combine that with the cheapo RITEK-S04-66 dye and you're asking for trouble. As such, I kinda have to ignore your most recent failure.

Cleaning the drive with a cleaning disc may also help.

Can you post your filter driver list for me too please. The option is in the Tools menu.

Thank you for that. I will try the above and let you know. It may sound kind of stupid, but could you clarify what you mean with

Try again with the MKM-003-00 at 4x.

Also, where can I get the filter driver list (in the tools menu)?

**LIGHTNING UK!** · October 23, 2011

MKM-003-00 is the dye used by the Verbatim discs.

4x is the other speed (besides 2.4x) that your drive says it supports on them.

If you look in the tools menu in ImgBurn, you'll see an option mentioning the filter drivers. Click it. Click the copy to clipboard button, paste here in the forum.

uppercutter · October 23, 2011

MKM-003-00 is the dye used by the Verbatim discs.

4x is the other speed (besides 2.4x) that your drive says it supports on them.

If you look in the tools menu in ImgBurn, you'll see an option mentioning the filter drivers. Click it. Click the copy to clipboard button, paste here in the forum.

Hi,

This is what the filter driver option reads:

===============================================

Filter Driver Load Order - ImgBurn v2.5.6.0

===============================================

Upper Device Filter: redbook

Upper Class Filter: NTIDrvr

Device: CD/DVD-ROM Device

Lower Class Filter: UBHelper

Lower Class Filter: Pfc

Lower Device Filter: imapi

Filter Name: redbook

File Name: C:\WINDOWS\system32\DRIVERS\redbook.sys

File Version: 5.1.2600.5512 (xpsp.080413-2108)

File Description: Controlador de filtros de sonido Redbook

Product Name: Sistema operativo Microsoft® Windows®

Product Version: 5.1.2600.5512

Company Name: Microsoft Corporation

Filter Name: NTIDrvr

File Name: C:\WINDOWS\system32\DRIVERS\NTIDrvr.sys

File Version: 1, 0, 0, 6 [1.0.0.6]

File Description: NTI CD-ROM Filter Driver

Product Name:

Product Version: 1, 0, 0, 6 [1.0.0.6]

Company Name: NewTech Infosystems, Inc.

Filter Name: UBHelper

File Name: C:\WINDOWS\system32\Drivers\UBHelper.sys

File Version:

File Description:

Product Name:

Product Version:

Company Name:

Copyright:

Filter Name: Pfc

File Name: C:\WINDOWS\system32\drivers\pfc.sys

File Version: 2, 5, 0, 205 [2.5.0.205]

File Description: Padus® ASPI Shell

Product Name: Padus® ASPI Shell

Product Version: 2, 5, 0, 205 [2.5.0.205]

Company Name: Padus, Inc.

Filter Name: imapi

File Name: C:\WINDOWS\system32\DRIVERS\imapi.sys

File Version: 5.1.2600.5512 (xpsp.080413-2108)

File Description: IMAPI Kernel Driver

Product Name: Microsoft® Windows® Operating System

Product Version: 5.1.2600.5512

Company Name: Microsoft Corporation

I have installed XP SP3, and the new version of imgburn. What's next? Thank you

**LIGHTNING UK!** · October 23, 2011

ok well now I'd remove NTIDrvr, UBHelper and Pfc from the filter drivers list (using the same tool in ImgBurn).

After that it's a case of trying the other things I mentioned and posting new logs if you still have problems after you've exhausted all the options.

A last resort would be to buy yourself a decent desktop sized drive and put it in an enclosure.

uppercutter · October 23, 2011

ok well now I'd remove NTIDrvr, UBHelper and Pfc from the filter drivers list (using the same tool in ImgBurn).

After that it's a case of trying the other things I mentioned and posting new logs if you still have problems after you've exhausted all the options.

A last resort would be to buy yourself a decent desktop sized drive and put it in an enclosure.

Thank you,

I will follow your instructions and try again. Will let you know the results.

Regards

uppercutter · October 23, 2011

ok well now I'd remove NTIDrvr, UBHelper and Pfc from the filter drivers list (using the same tool in ImgBurn).

After that it's a case of trying the other things I mentioned and posting new logs if you still have problems after you've exhausted all the options.

A last resort would be to buy yourself a decent desktop sized drive and put it in an enclosure.

Thank you,

I will follow your instructions and try again. Will let you know the results.

Regards

Unfortunately, it does not work, and this time with a verbatim dvd+r dl. Please see below the log. I am curious to know why some times (very rare) it works, and some others (most of them) it doesn't. Anyway, I feel the best I can do is get the game from the store at EUR 5.00 per game.

//****************************************\\

; ImgBurn Version 2.5.6.0 - Log

; domingo, 23 octubre 2011, 21:57:51

; \\****************************************//

;

I 21:18:41 ImgBurn Version 2.5.6.0 started!

I 21:18:41 Microsoft Windows XP Home Edition (5.1, Build 2600 : Service Pack 3)

I 21:18:41 Total Physical Memory: 1.038.444 KB - Available: 475.684 KB

W 21:18:41 Drive C:\ (FAT32) does not support single files > 4 GB in size.

W 21:18:41 Duplex Secure's SPTD driver can have a detrimental effect on drive performance.

I 21:18:41 Initialising SPTI...

I 21:18:41 Searching for SCSI / ATAPI devices...

I 21:18:41 -> Drive 1 - Info: PHILIPS DVD-RAM SDVD8821 EX02 (D:) (ATA)

I 21:18:41 -> Drive 2 - Info: JI3680Z DER332O 1.0 (E:) (SCSI)

I 21:18:41 Found 1 DVD-ROM and 1 DVD±RW/RAM!

I 21:20:24 Operation Started!

I 21:20:24 Source File: F:\xbox 360\FIFA 12 [MULTI3][XBOX360][PAL][RRoD][WwW.GamesTorrents.CoM]\rrod-fifa12.dvd

I 21:20:24 Source File Sectors: 3.827.488 (MODE1/2048)

I 21:20:24 Source File Size: 7.838.695.424 bytes

I 21:20:24 Source File Volume Identifier: 13599

I 21:20:25 Source File Volume Set Identifier: ceee8000MS UDFBridge

I 21:20:25 Source File Application Identifier: CDIMAGE 2.45 (12/06/2000 TM)

I 21:20:25 Source File Implementation Identifier: Microsoft CDIMAGE UDF

I 21:20:25 Source File File System(s): ISO9660; UDF (1.50)

I 21:20:25 Destination Device: [0:1:0] PHILIPS DVD-RAM SDVD8821 EX02 (D:) (ATA)

I 21:20:25 Destination Media Type: DVD+R DL (Disc ID: MKM-003-00)

I 21:20:25 Destination Media Supported Write Speeds: 2,4x; 4x

I 21:20:25 Destination Media Sectors: 4.173.824

I 21:20:25 Write Mode: DVD

I 21:20:25 Write Type: DAO

I 21:20:25 Write Speed: 4x

I 21:20:25 Link Size: Auto

I 21:20:25 Lock Volume: Yes

I 21:20:25 Test Mode: No

I 21:20:25 OPC: No

I 21:20:25 BURN-Proof: Enabled

I 21:20:27 Write Speed Successfully Set! - Effective: 5.540 KB/s (4x)

I 21:20:27 User Specified L0 Data Zone Capacity: 1.913.760

I 21:20:27 Set L0 Data Zone Capacity Succeeded!

I 21:21:26 Filling Buffer... (40 MB)

I 21:21:28 Writing LeadIn...

I 21:22:17 Writing Session 1 of 1... (1 Track, LBA: 0 - 3827487)

I 21:22:17 Writing Track 1 of 1... (MODE1/2048, LBA: 0 - 3827487)

I 21:22:17 Writing Layer 0... (LBA: 0 - 1913759)

I 21:35:35 Writing Layer 1... (LBA: 1913760 - 3827487)

I 21:48:58 Synchronising Cache...

I 21:57:22 Closing Track...

W 21:57:22 Close Track Failed! - Reason: Medium Not Present - Tray Open

W 21:57:22 Retrying (1 of 3)...

W 21:57:22 Retry Failed - Reason: Medium Not Present - Tray Open

W 21:57:22 Retrying (2 of 3)...

W 21:57:22 Retry Failed - Reason: Medium Not Present - Tray Open

W 21:57:22 Retrying (3 of 3)...

W 21:57:22 Retry Failed - Reason: Medium Not Present - Tray Open

I 21:57:32 Finalising Disc...

W 21:57:32 Finalise Disc Failed! - Reason: Logical Unit is in process of becoming ready

W 21:57:32 Retrying (1 of 3)...

W 21:57:32 Retry Failed - Reason: Logical Unit is in process of becoming ready

W 21:57:32 Retrying (2 of 3)...

W 21:57:32 Retry Failed - Reason: Logical Unit is in process of becoming ready

W 21:57:32 Retrying (3 of 3)...

W 21:57:32 Retry Failed - Reason: Logical Unit is in process of becoming ready

W 21:57:34 Retrying (4)...

W 21:57:34 Retry Failed - Reason: Logical Unit is in process of becoming ready

E 21:57:37 Finalise Disc Failed! - Reason: Logical Unit is in process of becoming ready

E 21:57:37 Failed to Write Image!

I 21:57:37 Exporting Graph Data...

I 21:57:37 Graph Data File: C:\Documents and Settings\PEPE\Datos de programa\ImgBurn\Graph Data Files\PHILIPS_DVD-RAM_SDVD8821_EX02_DOMINGO-23-DE-OCTUBRE-DE-2011_21-20_MKM-003-00_4x.ibg

I 21:57:37 Export Successfully Completed!

E 21:57:37 Operation Failed! - Duration: 00:37:12

I 21:57:37 Average Write Rate: 4.784 KB/s (3.5x) - Maximum Write Rate: 5.826 KB/s (4.2x)

I 21:57:51 Close Request Acknowledged

I 21:57:51 Closing Down...

I 21:57:51 Shutting down SPTI...

I 21:57:51 ImgBurn closed!

**LIGHTNING UK!** · October 23, 2011

It looks like you ejected the tray that time... how'd you manage that? A paperclip?

Try burning in safe mode and see if that works.

Otherwise it's 'buy a new drive' time or just forget the whole thing.

uppercutter · October 23, 2011

It looks like you ejected the tray that time... how'd you manage that? A paperclip?

Try burning in safe mode and see if that works.

Otherwise it's 'buy a new drive' time or just forget the whole thing.

Yes, it was thanks to a paperclip, and this time, I didn't have to put it off, but it kept working normal. First time it occurs, which has allowed me to copy the log.

Please clarify what you mean by burning in safe mode. Is it an option in some menu?

If I bought an external drive, would it work, or I should buy a complete desktop computer and drive given the limited capacity of my laptop?

**LIGHTNING UK!** · October 23, 2011

It's an option when Windows first starts. Press the F8 key the second windows starts to load and you should get a menu with Safe Mode as an option on it.

I wouldn't buy a prebuilt external drive, just a generic 5.25" usb/esata enclosure and then a decent normal sized drive.

I'm a more of a desktop (well, full tower!) pc guy myself (although laptops have their place), but it depends on what you want to spend your money on!

uppercutter · October 24, 2011

It's an option when Windows first starts. Press the F8 key the second windows starts to load and you should get a menu with Safe Mode as an option on it.

I wouldn't buy a prebuilt external drive, just a generic 5.25" usb/esata enclosure and then a decent normal sized drive.

I'm a more of a desktop (well, full tower!) pc guy myself (although laptops have their place), but it depends on what you want to spend your money on!

Hi,

One last question. Would a decent desktop and a 5.25'' usb/esata enclosure guarantee that the disks work properly? Of course, I would follow the rest of recommendations (cleaning the drive, trying at different speeds, etc.), but since I see there are many people suffering from this problem, I just wanted to make sure whether it is feasible to burn dvd+r dl, and that they work in the xbox at a reasonable percentage. This is just to decide whether the investment is worth while.

Thanks,

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