Manufacturer's web sites and related support

[kxkvi]

http://www.liteon.com/index.aspx

 

Nice web site.. if you happen to be Chinese.

 

I eventually landed on:

 

http://us.liteonit.com/us/index.php

 

I was browsing Newegg's burner selection, and noticed that

they had a Lite-On unit on sale. I pasted the model number

in the search box of their support section:

 

 

Search Search Keyword: All words Any words Exact Phrase Ordering:

Search Only: Download Glossary Articles Web Links Contacts Categories Sections News Feeds

Search Keyword iHAS124

Total: 0 results found.

 

 

I also searched their product section, and got this:

 

Database Error: Unable to connect to the database:Could not connect to MySQL

 

Okay, so it may be an older drive, but gee whiz, does support really die that

quickly nowadays? I was unable to find any information whatsoever on their

web site.

 

I did find the firmware, but not on their site. Somehow, I don't think I'll be

purchasing their products anytime soon.

 

Regards,

 

Thomas

[kxkvi]

[rant]

 

Oh yeah.. I almost forgot! Yes, I'm aware that it's an OEM product.

 

Still.. nothing at all?

 

I'm voting with my feet.. AND my money.

 

[/rant]

 

Enjoy the day.

 

Thomas

[LIGHTNING UK!]

Their 'Search' may be useless but the product pages are still all there.

 

http://us.liteonit.com/us/dvd-internal/item/dvdinternal/ihas124

 

The 'SmartPack' program handles firmware updates for all of their drives... and you can get that from here...

 

http://us.liteonit.com/us/service-support/download/cat_view/44-software-tool/54-utilities

[kxkvi]

Their 'Search' may be useless but the product pages are still all there.

 

http://us.liteonit.com/us/dvd-internal/item/dvdinternal/ihas124

 

You're absolutely right. It was my own fault. I didn't see the horizontal scroll

arrows on their product page, so neglected to use them.

 

The 'SmartPack' program handles firmware updates for all of their drives.

 

Yes, I did see that item, and downloaded it. Do you happen to know if this

is a standalone utility that contains all of the updated information, or does

it connect to Lite-On over the Internet to get those?

 

I've always preferred individual files for each firmware versions, but hey...

whatever works.

 

I notice that they also specify using the "Nero Toolkit". I'm unsure of what

they're referring to, but it may be the Nero Info Tool, which I do have, and

which displays the product's firmware version, along with a bunch of other

information.

 

Thanks much,

 

Thomas

[LIGHTNING UK!]

SmartPack connects to the internet, sends the ID string of your drive to a server and then parses the response to see if a newer firmware is available. If there is, it either runs it for you automatically or you're given the opportunity/prompted to do so. (I don't recall which!)

 

If you want standalone firmware exe files, just visit Firmware HQ (or use the 'Check for firmware updates' feature in ImgBurn).