Orimarc Posted August 26, 2012 Share Posted August 26, 2012 Hello there. A few weeks ago, this error started popping everytime I started to record something: The part after reason says "The device doesn't recognize the command". Link to comment Share on other sites More sharing options...
LIGHTNING UK! Posted August 26, 2012 Share Posted August 26, 2012 No change if you hit the retry button? What controller is the drive attached to? Going by the 'Hint', it looks like it could be a driver issue. Link to comment Share on other sites More sharing options...
Orimarc Posted August 26, 2012 Author Share Posted August 26, 2012 1) Well, if I hit Retry the error doesn't appear again (like it's supposed to, it ignores mounted file system drivers) and if I hit Continue the burn goes like normal, but the strange thing is that the error didn't appear until a few weeks ago, after I successfully burned several disks. 2) AIDA64 shows two controllers: Standard AHCI 1.0 Serial ATA Controller and JMicron JMB363 SATA-II RAID Controller. Thanks in advance, you've done a great job with the program. Link to comment Share on other sites More sharing options...
LIGHTNING UK! Posted August 26, 2012 Share Posted August 26, 2012 Right click the drive selection box in ImgBurn (when in Write mode), pick 'Family Tree', close the prompt and then copy + paste everything from the Log window please. Link to comment Share on other sites More sharing options...
Orimarc Posted August 26, 2012 Author Share Posted August 26, 2012 I 01:36:57 ImgBurn Version 2.5.7.0 started! I 01:36:57 Microsoft Windows 7 Ultimate x64 Edition (6.1, Build 7601 : Service Pack 1) I 01:36:57 Total Physical Memory: 8.379.568 KB - Available: 6.540.768 KB I 01:36:57 Initialising SPTI... I 01:36:57 Searching for SCSI / ATAPI devices... I 01:36:58 -> Drive 1 - Info: ATAPI iHAS224 B GL0A (D:) (SATA) I 01:36:58 Found 1 DVD±RW/RAM! I 01:37:05 Device: [3:0:0] ATAPI iHAS224 B GL0A (D:) (SATA) I 01:37:05 Family Tree: I 01:37:05 -> ACPI x64-based PC I 01:37:05 -> Sistema Microsoft compatible con ACPI I 01:37:05 -> Bus PCI I 01:37:05 -> Controladora ATA de serie AHCI 1.0 estándar (VEN_8086&DEV_3A22 - Intel - msahci - v6.1.7601.17514) I 01:37:05 -> Canal IDE (ATA Channel 1) I 01:37:05 -> Unidad de CD-ROM (ATAPI iHAS224 B ATA Device) (Channel 1, Target 0, Lun 0) Link to comment Share on other sites More sharing options...
LIGHTNING UK! Posted August 26, 2012 Share Posted August 26, 2012 Install this... http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3045&DwnldID=21594&keyword=chipset+device+software&lang=eng reboot and then install this (STOR_Win7_XP_11.2.0.1006.exe)... http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21408&keyword=%22rapid%22&lang=eng Link to comment Share on other sites More sharing options...
Orimarc Posted August 27, 2012 Author Share Posted August 27, 2012 I installed both files and is still giving me the same error. Just for curiosity, what are the likely (and unlikely) causes for the error? Link to comment Share on other sites More sharing options...
LIGHTNING UK! Posted August 27, 2012 Share Posted August 27, 2012 Can you post an updated log showing the family tree info again please. Can you also post the filter driver list (use the feature in the Tools menu and copy to clipboard+paste). The likely causes for the problem are drivers - hence my comment in post #2. Link to comment Share on other sites More sharing options...
Orimarc Posted August 27, 2012 Author Share Posted August 27, 2012 (edited) I 16:31:44 ImgBurn Version 2.5.7.0 started! I 16:31:44 Microsoft Windows 7 Ultimate x64 Edition (6.1, Build 7601 : Service Pack 1) I 16:31:44 Total Physical Memory: 8.379.568 KB - Available: 6.579.860 KB I 16:31:44 Initialising SPTI... I 16:31:44 Searching for SCSI / ATAPI devices... I 16:31:45 -> Drive 1 - Info: ATAPI iHAS224 B GL0A (D:) (ATAPI) I 16:31:45 Found 1 DVD±RW/RAM! I 16:31:49 Device: [0:0:0] ATAPI iHAS224 B GL0A (D:) (ATAPI) I 16:31:49 Family Tree: I 16:31:49 -> ACPI x64-based PC I 16:31:49 -> Sistema Microsoft compatible con ACPI I 16:31:49 -> Bus PCI I 16:31:49 -> Intel® ICH10R SATA AHCI Controller (VEN_8086&DEV_3A22 - Intel - iaStor - v11.2.0.1006) I 16:31:49 -> Unidad de CD-ROM (ATAPI iHAS224B ) (1) =============================================== Filter Driver Load Order - ImgBurn v2.5.7.0 =============================================== Upper Device Filter: [None Found] Upper Class Filter: GEARAspiWDM Device: CD/DVD-ROM Device Lower Class Filter: PxHlpa64 Lower Device Filter: [None Found] Filter Name: GEARAspiWDM File Name: C:\Windows\System32\Drivers\GEARAspiWDM.sys File Version: 2.0.6.1 File Description: CD/DVD Class Filter Driver Product Name: GEAR.wrks Product Version: 8.xx [2.0.6.1] Company Name: GEAR Software Inc. Copyright: Copyright © GEAR Software Inc. 2006 Filter Name: PxHlpa64 File Name: C:\Windows\system32\Drivers\PxHlpa64.sys File Version: 3.00.43J [3.0.43.9] File Description: Px Engine Device Driver for 64-bit Windows Product Name: PxHelp64 Product Version: [2.0.0.0] Company Name: Sonic Solutions Copyright: Copyright © Sonic Solutions Edited August 27, 2012 by Orimarc Link to comment Share on other sites More sharing options...
LIGHTNING UK! Posted August 27, 2012 Share Posted August 27, 2012 You could try deleting both of those filters using the same feature within ImgBurn, reboot and give it another go. Link to comment Share on other sites More sharing options...
Orimarc Posted August 28, 2012 Author Share Posted August 28, 2012 Tried that, still gives the same error, except that the second line now says: Device: [0:0:0] ATAPI iHAS224 B GL0A (D:) (ATAPI) Link to comment Share on other sites More sharing options...
LIGHTNING UK! Posted August 28, 2012 Share Posted August 28, 2012 Try it in safe mode and see if you have the same problem. It must be something installed/running on your PC because it's working fine for me and you appear to be the only person with the issue. Link to comment Share on other sites More sharing options...
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