Fragorand Posted July 30, 2013 Posted July 30, 2013 Hi, This is 'my first time using ImgBurn. I tried to "Write files/folders to disc" and got this error message:"Verify Failed!Reason: Layouts do not match." Could somebody help me? Thanks. This is the log: I 21:38:31 ImgBurn Version 2.5.8.0 started!I 21:38:31 Microsoft Windows XP Home Edition (5.1, Build 2600 : Service Pack 3)I 21:38:31 Total Physical Memory: 2,063,856 KiB - Available: 1,158,728 KiBI 21:38:32 Initialising SPTI...I 21:38:32 Searching for SCSI / ATAPI devices...I 21:38:33 -> Drive 1 - Info: TSSTcorp CD-R/RW TS-H292A TS00 (D:) (ATA)I 21:38:33 Found 1 CD-RW!I 21:39:11 Operation Started!I 21:39:11 Source File: C:\Documents and Settings\brynsaron1\My Documents\Genuine C&C_8B2EBECB.isoI 21:39:11 Source File Sectors: 303,382 (MODE1/2048)I 21:39:11 Source File Size: 621,326,336 bytesI 21:39:12 Source File Volume Identifier: DellB6F0EEFDI 21:39:12 Source File Application Identifier: MKISOFS ISO 9660/HFS FILESYSTEM BUILDER & CDRECORD CD-R/DVD CREATOR © 1993 E.YOUNGDALE © 1997 J.PEARSON/J.SCHILLINGI 21:39:12 Source File Implementation Identifier: ULTRAISO v9.3.6.2750I 21:39:12 Source File File System(s): ISO9660 (Bootable), JolietI 21:39:12 Destination Device: [1:1:0] TSSTcorp CD-R/RW TS-H292A TS00 (D:) (ATA)I 21:39:12 Destination Media Type: CD-R (Disc ID: 97m17s06f, Moser Baer India)I 21:39:12 Destination Media Sectors: 359,847I 21:39:12 Write Mode: CDI 21:39:12 Write Type: SAOI 21:39:12 Write Speed: 1xI 21:39:12 Lock Volume: YesI 21:39:12 Test Mode: NoI 21:39:12 OPC: NoI 21:39:12 BURN-Proof: EnabledW 21:39:12 Write Speed Miscompare! - Wanted: 176 KB/s (1x), Got: 1,411 KB/s (8x)I 21:39:13 Filling Buffer... (80 MiB)I 21:39:25 Writing LeadIn...I 21:41:35 Writing Session 1 of 1... (1 Track, LBA: 0 - 303381)I 21:41:35 Writing Track 1 of 1... (MODE1/2048, LBA: 0 - 303381)I 21:49:59 Synchronising Cache...I 21:50:40 Exporting Graph Data...I 21:50:40 Graph Data File: C:\Documents and Settings\brynsaron1\Application Data\ImgBurn\Graph Data Files\TSSTcorp_CD-R-RW_TS-H292A_TS00_30-JULY-2013_21-39_97m17s06f_1x.ibgI 21:50:40 Export Successfully Completed!I 21:50:41 Operation Successfully Completed! - Duration: 00:11:29I 21:50:41 Average Write Rate: 1,206 KiB/s (7.0x) - Maximum Write Rate: 1,230 KiB/s (7.1x)I 21:50:41 Cycling Tray before Verify...W 21:50:49 Waiting for device to become ready...I 21:50:59 Device Ready!E 21:50:59 CompareImageFileLayouts Failed! - Session Count Not Equal (1/0)E 21:50:59 Verify Failed! - Reason: Layouts do not match.
LIGHTNING UK! Posted July 31, 2013 Posted July 31, 2013 Try cleaning your drive with a cleaning disc, investing in some Tayio Yuden CDs or buying yourself a new burner. The current one is having trouble producing a decent burn on the discs you're using.
Fragorand Posted July 31, 2013 Author Posted July 31, 2013 Thanks. It's the first time I've used this burner....although the computer was second hand. How much is a new burner? Would you be able to suggest me one to buy?
Fragorand Posted August 5, 2013 Author Posted August 5, 2013 Could somebody have a look at this log please and advize? : I 14:29:55 ImgBurn Version 2.5.8.0 started!I 14:29:55 Microsoft Windows XP Home Edition (5.1, Build 2600 : Service Pack 3)I 14:29:55 Total Physical Memory: 2,063,856 KiB - Available: 1,320,148 KiBI 14:29:55 Initialising SPTI...I 14:29:55 Searching for SCSI / ATAPI devices...I 14:30:01 -> Drive 1 - Info: TSSTcorp CD-R/RW TS-H292A TS00 (D:) (ATA)I 14:30:01 Found 1 CD-RW!I 14:30:47 Operation Started!I 14:30:47 Source File: C:\Documents and Settings\brynsaron1\My Documents\Genuine C&C_8B2EBECB.isoI 14:30:47 Source File Sectors: 303,382 (MODE1/2048)I 14:30:47 Source File Size: 621,326,336 bytesI 14:30:47 Source File Volume Identifier: DellB6F0EEFDI 14:30:47 Source File Application Identifier: MKISOFS ISO 9660/HFS FILESYSTEM BUILDER & CDRECORD CD-R/DVD CREATOR © 1993 E.YOUNGDALE © 1997 J.PEARSON/J.SCHILLINGI 14:30:47 Source File Implementation Identifier: ULTRAISO v9.3.6.2750I 14:30:47 Source File File System(s): ISO9660 (Bootable), JolietI 14:30:47 Destination Device: [1:1:0] TSSTcorp CD-R/RW TS-H292A TS00 (D:) (ATA)I 14:30:47 Destination Media Type: CD-R (Disc ID: 97m17s06f, Moser Baer India)I 14:30:47 Destination Media Sectors: 359,847I 14:30:47 Write Mode: CDI 14:30:47 Write Type: SAOI 14:30:47 Write Speed: 1xI 14:30:47 Lock Volume: YesI 14:30:47 Test Mode: NoI 14:30:47 OPC: NoI 14:30:47 BURN-Proof: EnabledW 14:30:47 Write Speed Miscompare! - Wanted: 176 KB/s (1x), Got: 1,411 KB/s (8x)I 14:30:47 Filling Buffer... (80 MiB)I 14:31:00 Writing LeadIn...W 14:32:31 Failed to Write Sectors -150 - -119 - Reason: Power Calibration Area ErrorW 14:32:31 Retrying (1 of 20)...W 14:33:31 Retry Failed - Reason: Power Calibration Area ErrorW 14:33:31 Retrying (2 of 20)...W 14:34:07 Retry Failed - Reason: Power Calibration Area ErrorW 14:34:07 Retrying (3 of 20)...W 14:35:37 Retry Failed - Reason: Power Calibration Area ErrorW 14:35:37 Retrying (4 of 20)...W 14:36:17 Retry Failed - Reason: Power Calibration Area ErrorW 14:36:17 Retrying (5 of 20)...W 14:36:52 Retry Failed - Reason: Power Calibration Area ErrorW 14:36:52 Retrying (6 of 20)...W 14:40:00 Retry Failed - Reason: Power Calibration Area ErrorW 14:40:00 Retrying (7 of 20)...W 14:40:59 Retry Failed - Reason: Power Calibration Area ErrorW 14:40:59 Retrying (8 of 20)...W 14:44:51 Retry Failed - Reason: Power Calibration Area ErrorW 14:44:51 Retrying (9 of 20)...W 14:47:08 Retry Failed - Reason: Power Calibration Area ErrorW 14:47:08 Retrying (10 of 20)...W 14:48:28 Retry Failed - Reason: Power Calibration Area ErrorW 14:48:28 Retrying (11 of 20)...W 14:49:53 Retry Failed - Reason: Power Calibration Area ErrorW 14:49:53 Retrying (12 of 20)...I 14:50:16 Abort Request AcknowledgedW 14:51:54 Retry Failed - Reason: Power Calibration Area ErrorW 14:51:54 Retrying (13 of 20)...I 14:51:54 Synchronising Cache...E 14:52:04 Failed to Write Image!E 14:52:04 Operation Aborted! - Duration: 00:21:17I 14:52:04 Average Write Rate: N/A - Maximum Write Rate: N/AI 14:52:18 Operation Started!I 14:52:18 Source File: C:\Documents and Settings\brynsaron1\My Documents\Genuine C&C_8B2EBECB.isoI 14:52:18 Source File Sectors: 303,382 (MODE1/2048)I 14:52:18 Source File Size: 621,326,336 bytesI 14:52:18 Source File Volume Identifier: DellB6F0EEFDI 14:52:18 Source File Application Identifier: MKISOFS ISO 9660/HFS FILESYSTEM BUILDER & CDRECORD CD-R/DVD CREATOR © 1993 E.YOUNGDALE © 1997 J.PEARSON/J.SCHILLINGI 14:52:18 Source File Implementation Identifier: ULTRAISO v9.3.6.2750I 14:52:18 Source File File System(s): ISO9660 (Bootable), JolietI 14:52:18 Destination Device: [1:1:0] TSSTcorp CD-R/RW TS-H292A TS00 (D:) (ATA)I 14:52:18 Destination Media Type: CD-R (Disc ID: 97m17s06f, Moser Baer India)I 14:52:18 Destination Media Sectors: 359,847I 14:52:18 Write Mode: CDI 14:52:18 Write Type: SAOI 14:52:18 Write Speed: 4xI 14:52:18 Lock Volume: YesI 14:52:18 Test Mode: NoI 14:52:18 OPC: NoI 14:52:18 BURN-Proof: EnabledW 14:52:18 Write Speed Miscompare! - Wanted: 706 KB/s (4x), Got: 1,411 KB/s (8x)I 14:52:19 Filling Buffer... (80 MiB)I 14:52:19 Writing LeadIn...W 14:54:50 Failed to Write Sectors -150 - -119 - Reason: Power Calibration Area ErrorW 14:54:50 Retrying (1 of 20)...W 14:56:51 Retry Failed - Reason: Power Calibration Area ErrorW 14:56:51 Retrying (2 of 20)...W 14:58:41 Retry Failed - Reason: Power Calibration Area ErrorW 14:58:41 Retrying (3 of 20)...I 14:59:07 Abort Request AcknowledgedW 14:59:43 Retry Failed - Reason: Power Calibration Area ErrorW 14:59:43 Retrying (4 of 20)...I 14:59:43 Synchronising Cache...E 14:59:47 Failed to Write Image!E 14:59:47 Operation Aborted! - Duration: 00:07:28I 14:59:47 Average Write Rate: N/A - Maximum Write Rate: N/AI 14:59:57 Operation Started!I 14:59:57 Source File: C:\Documents and Settings\brynsaron1\My Documents\Genuine C&C_8B2EBECB.isoI 14:59:57 Source File Sectors: 303,382 (MODE1/2048)I 14:59:57 Source File Size: 621,326,336 bytesI 14:59:57 Source File Volume Identifier: DellB6F0EEFDI 14:59:57 Source File Application Identifier: MKISOFS ISO 9660/HFS FILESYSTEM BUILDER & CDRECORD CD-R/DVD CREATOR © 1993 E.YOUNGDALE © 1997 J.PEARSON/J.SCHILLINGI 14:59:57 Source File Implementation Identifier: ULTRAISO v9.3.6.2750I 14:59:57 Source File File System(s): ISO9660 (Bootable), JolietI 14:59:57 Destination Device: [1:1:0] TSSTcorp CD-R/RW TS-H292A TS00 (D:) (ATA)I 14:59:57 Destination Media Type: CD-R (Disc ID: 97m17s06f, Moser Baer India)I 14:59:57 Destination Media Sectors: 359,847I 14:59:57 Write Mode: CDI 14:59:57 Write Type: SAOI 14:59:57 Write Speed: 12xI 14:59:57 Lock Volume: YesI 14:59:57 Test Mode: NoI 14:59:57 OPC: NoI 14:59:57 BURN-Proof: EnabledW 14:59:57 Write Speed Miscompare! - Wanted: 2,117 KB/s (12x), Got: 2,822 KB/s (16x)I 14:59:58 Filling Buffer... (80 MiB)I 14:59:58 Writing LeadIn...W 15:00:29 Failed to Write Sectors -150 - -119 - Reason: Power Calibration Area ErrorW 15:00:29 Retrying (1 of 20)...W 15:00:49 Retry Failed - Reason: Power Calibration Area ErrorW 15:00:49 Retrying (2 of 20)...W 15:01:13 Retry Failed - Reason: Power Calibration Area ErrorW 15:01:13 Retrying (3 of 20)...W 15:01:21 Retry Failed - Reason: Power Calibration Area ErrorW 15:01:21 Retrying (4 of 20)...W 15:01:32 Retry Failed - Reason: Power Calibration Area ErrorW 15:01:32 Retrying (5 of 20)...W 15:01:38 Retry Failed - Reason: Power Calibration Area ErrorW 15:01:38 Retrying (6 of 20)...W 15:01:49 Retry Failed - Reason: Power Calibration Area ErrorW 15:01:49 Retrying (7 of 20)...W 15:02:17 Retry Failed - Reason: Power Calibration Area ErrorW 15:02:17 Retrying (8 of 20)...W 15:02:55 Retry Failed - Reason: Power Calibration Area ErrorW 15:02:55 Retrying (9 of 20)...W 15:03:05 Retry Failed - Reason: Power Calibration Area ErrorW 15:03:05 Retrying (10 of 20)...W 15:03:20 Retry Failed - Reason: Power Calibration Area ErrorW 15:03:20 Retrying (11 of 20)...W 15:03:27 Retry Failed - Reason: Power Calibration Area ErrorW 15:03:27 Retrying (12 of 20)...W 15:03:43 Retry Failed - Reason: Power Calibration Area ErrorW 15:03:43 Retrying (13 of 20)...W 15:04:07 Retry Failed - Reason: Power Calibration Area ErrorW 15:04:07 Retrying (14 of 20)...W 15:04:17 Retry Failed - Reason: Power Calibration Area ErrorW 15:04:17 Retrying (15 of 20)...W 15:04:18 Retry Failed - Reason: Power Calibration Area ErrorW 15:04:18 Retrying (16 of 20)...W 15:04:33 Retry Failed - Reason: Power Calibration Area ErrorW 15:04:33 Retrying (17 of 20)...W 15:04:54 Retry Failed - Reason: Power Calibration Area ErrorW 15:04:54 Retrying (18 of 20)...W 15:05:00 Retry Failed - Reason: Power Calibration Area ErrorW 15:05:00 Retrying (19 of 20)...W 15:05:11 Retry Failed - Reason: Power Calibration Area ErrorW 15:05:11 Retrying (20 of 20)...W 15:05:20 Retry Failed - Reason: Power Calibration Area ErrorW 15:05:34 Retrying (21)...W 15:05:40 Retry Failed - Reason: Power Calibration Area ErrorE 15:05:45 Failed to Write Sectors -150 - -119 - Reason: Power Calibration Area ErrorI 15:05:45 Writing Sectors...I 15:05:45 Synchronising Cache...E 15:05:48 Failed to Write Image!E 15:05:48 Operation Failed! - Duration: 00:05:50I 15:05:48 Average Write Rate: N/A - Maximum Write Rate: N/AI 15:06:01 Operation Started!I 15:06:01 Source File: C:\Documents and Settings\brynsaron1\My Documents\Genuine C&C_8B2EBECB.isoI 15:06:01 Source File Sectors: 303,382 (MODE1/2048)I 15:06:01 Source File Size: 621,326,336 bytesI 15:06:01 Source File Volume Identifier: DellB6F0EEFDI 15:06:01 Source File Application Identifier: MKISOFS ISO 9660/HFS FILESYSTEM BUILDER & CDRECORD CD-R/DVD CREATOR © 1993 E.YOUNGDALE © 1997 J.PEARSON/J.SCHILLINGI 15:06:01 Source File Implementation Identifier: ULTRAISO v9.3.6.2750I 15:06:01 Source File File System(s): ISO9660 (Bootable), JolietI 15:06:01 Destination Device: [1:1:0] TSSTcorp CD-R/RW TS-H292A TS00 (D:) (ATA)I 15:06:01 Destination Media Type: CD-R (Disc ID: 97m17s06f, Moser Baer India)I 15:06:01 Destination Media Sectors: 359,847I 15:06:01 Write Mode: CDI 15:06:01 Write Type: SAOI 15:06:01 Write Speed: 8xI 15:06:01 Lock Volume: YesI 15:06:01 Test Mode: NoI 15:06:01 OPC: NoI 15:06:01 BURN-Proof: EnabledI 15:06:01 Write Speed Successfully Set! - Effective: 1,411 KB/s (8x)I 15:06:02 Filling Buffer... (80 MiB)I 15:06:02 Writing LeadIn...W 15:08:06 Failed to Write Sectors -150 - -119 - Reason: Power Calibration Area ErrorW 15:08:06 Retrying (1 of 20)...W 15:09:52 Retry Failed - Reason: Power Calibration Area ErrorW 15:09:52 Retrying (2 of 20)...W 15:10:18 Retry Failed - Reason: Power Calibration Area ErrorW 15:10:18 Retrying (3 of 20)...W 15:11:44 Retry Failed - Reason: Power Calibration Area ErrorW 15:11:44 Retrying (4 of 20)...W 15:13:11 Retry Failed - Reason: Power Calibration Area ErrorW 15:13:11 Retrying (5 of 20)...W 15:14:30 Retry Failed - Reason: Power Calibration Area ErrorW 15:14:30 Retrying (6 of 20)...W 15:17:09 Retry Failed - Reason: Power Calibration Area ErrorW 15:17:09 Retrying (7 of 20)...W 15:17:54 Retry Failed - Reason: Power Calibration Area ErrorW 15:17:54 Retrying (8 of 20)...W 15:19:22 Retry Failed - Reason: Power Calibration Area ErrorW 15:19:22 Retrying (9 of 20)...W 15:21:20 Retry Failed - Reason: Power Calibration Area ErrorW 15:21:20 Retrying (10 of 20)...W 15:24:03 Retry Failed - Reason: Power Calibration Area ErrorW 15:24:03 Retrying (11 of 20)...W 15:25:14 Retry Failed - Reason: Power Calibration Area ErrorW 15:25:14 Retrying (12 of 20)...W 15:25:51 Retry Failed - Reason: Power Calibration Area ErrorW 15:25:51 Retrying (13 of 20)...W 15:26:21 Retry Failed - Reason: Power Calibration Area ErrorW 15:26:21 Retrying (14 of 20)...W 15:27:21 Retry Failed - Reason: Power Calibration Area ErrorW 15:27:21 Retrying (15 of 20)...W 15:28:01 Retry Failed - Reason: Power Calibration Area ErrorW 15:28:01 Retrying (16 of 20)...W 15:30:06 Retry Failed - Reason: Power Calibration Area ErrorW 15:30:06 Retrying (17 of 20)...W 15:32:38 Retry Failed - Reason: Power Calibration Area ErrorW 15:32:38 Retrying (18 of 20)...W 15:34:15 Retry Failed - Reason: Power Calibration Area ErrorW 15:34:15 Retrying (19 of 20)...W 15:37:27 Retry Failed - Reason: Power Calibration Area ErrorW 15:37:27 Retrying (20 of 20)...W 15:39:30 Retry Failed - Reason: Power Calibration Area ErrorW 15:39:32 Retrying (21)...I 15:40:03 Abort Request AcknowledgedW 15:40:08 Retry Failed - Reason: Power Calibration Area ErrorW 15:40:25 Retrying (22)...I 15:40:25 Synchronising Cache...E 15:40:28 Failed to Write Image!E 15:40:28 Operation Aborted! - Duration: 00:34:26I 15:40:28 Average Write Rate: N/A - Maximum Write Rate: N/AI 15:41:33 Operation Started!I 15:41:33 Source File: C:\Documents and Settings\brynsaron1\My Documents\Genuine C&C_8B2EBECB.isoI 15:41:33 Source File Sectors: 303,382 (MODE1/2048)I 15:41:33 Source File Size: 621,326,336 bytesI 15:41:33 Source File Volume Identifier: DellB6F0EEFDI 15:41:33 Source File Application Identifier: MKISOFS ISO 9660/HFS FILESYSTEM BUILDER & CDRECORD CD-R/DVD CREATOR © 1993 E.YOUNGDALE © 1997 J.PEARSON/J.SCHILLINGI 15:41:33 Source File Implementation Identifier: ULTRAISO v9.3.6.2750I 15:41:33 Source File File System(s): ISO9660 (Bootable), JolietI 15:41:33 Destination Device: [1:1:0] TSSTcorp CD-R/RW TS-H292A TS00 (D:) (ATA)I 15:41:33 Destination Media Type: CD-R (Disc ID: 97m17s06f, Moser Baer India)I 15:41:33 Destination Media Sectors: 359,847I 15:41:33 Write Mode: CDI 15:41:33 Write Type: SAOI 15:41:33 Write Speed: MAXI 15:41:33 Lock Volume: YesI 15:41:33 Test Mode: NoI 15:41:33 OPC: NoI 15:41:33 BURN-Proof: EnabledI 15:41:33 Write Speed Successfully Set! - Effective: 7,056 KB/s (40x)I 15:41:33 Filling Buffer... (80 MiB)I 15:41:34 Writing LeadIn...W 15:42:05 Failed to Write Sectors -150 - -119 - Reason: Power Calibration Area ErrorW 15:42:05 Retrying (1 of 20)...W 15:42:24 Retry Failed - Reason: Power Calibration Area ErrorW 15:42:24 Retrying (2 of 20)...W 15:42:50 Retry Failed - Reason: Power Calibration Area ErrorW 15:42:50 Retrying (3 of 20)...W 15:43:05 Retry Failed - Reason: Power Calibration Area ErrorW 15:43:05 Retrying (4 of 20)...W 15:43:31 Retry Failed - Reason: Power Calibration Area ErrorW 15:43:31 Retrying (5 of 20)...W 15:43:42 Retry Failed - Reason: Power Calibration Area ErrorW 15:43:42 Retrying (6 of 20)...W 15:43:55 Retry Failed - Reason: Power Calibration Area ErrorW 15:43:55 Retrying (7 of 20)...W 15:44:11 Retry Failed - Reason: Power Calibration Area ErrorW 15:44:11 Retrying (8 of 20)...W 15:44:22 Retry Failed - Reason: Power Calibration Area ErrorW 15:44:22 Retrying (9 of 20)...W 15:44:37 Retry Failed - Reason: Power Calibration Area ErrorW 15:44:37 Retrying (10 of 20)...W 15:44:56 Retry Failed - Reason: Power Calibration Area ErrorW 15:44:56 Retrying (11 of 20)...W 15:45:09 Retry Failed - Reason: Power Calibration Area ErrorW 15:45:09 Retrying (12 of 20)...W 15:45:27 Retry Failed - Reason: Power Calibration Area ErrorW 15:45:27 Retrying (13 of 20)...W 15:45:39 Retry Failed - Reason: Power Calibration Area ErrorW 15:45:39 Retrying (14 of 20)...W 15:45:47 Retry Failed - Reason: Power Calibration Area ErrorW 15:45:48 Retrying (15 of 20)...W 15:46:08 Retry Failed - Reason: Power Calibration Area ErrorW 15:46:08 Retrying (16 of 20)...W 15:46:26 Retry Failed - Reason: Power Calibration Area ErrorW 15:46:26 Retrying (17 of 20)...W 15:46:43 Retry Failed - Reason: Power Calibration Area ErrorW 15:46:43 Retrying (18 of 20)...W 15:46:57 Retry Failed - Reason: Power Calibration Area ErrorW 15:46:57 Retrying (19 of 20)...W 15:47:15 Retry Failed - Reason: Power Calibration Area ErrorW 15:47:15 Retrying (20 of 20)...W 15:47:29 Retry Failed - Reason: Power Calibration Area ErrorW 15:47:31 Retrying (21)...W 15:47:38 Retry Failed - Reason: Power Calibration Area ErrorE 15:48:54 Failed to Write Sectors -150 - -119 - Reason: Power Calibration Area ErrorI 15:48:55 Writing Sectors...I 15:48:55 Synchronising Cache...E 15:49:02 Failed to Write Image!E 15:49:02 Operation Failed! - Duration: 00:07:29I 15:49:02 Average Write Rate: N/A - Maximum Write Rate: N/A
Fragorand Posted August 11, 2013 Author Posted August 11, 2013 Try cleaning your drive with a cleaning disc, investing in some Tayio Yuden CDs or buying yourself a new burner. The current one is having trouble producing a decent burn on the discs you're using. I went to a local shope and I couldn't get a Tavio Yuden CD but I did get a Verbatim DVD + R DL CD which I've seen mentioned to be good disks too. However, when I put it into my CD writer, IMG burn says at the bottom of it's window 'Medium no present'. Is the this Verbatim dist the right kind of disk?
Fragorand Posted August 11, 2013 Author Posted August 11, 2013 Thank you Cynthia. I've never used it up until now. Well, it's not actually working as yet. So please forgive my ignorance.
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