AndrewWalton Posted August 1, 2013 Posted August 1, 2013 I have created an ISO file of an Adobe Premiere Elements 8.0.1 project using Phantom Burner. When I attempt to burn the ISO file to a BD-R 25 GB blank, ImgBurn errors. The log is attached. My computer is a Dell XPS420 Vista Home Premium SP2. The drivers & firmware are up-to-date. The blu-ray drive is an internal PLDS BD-RE DH-481S drive. What should I do to troubleshoot my problem? ImgBurn_GailValHD.log
LIGHTNING UK! Posted August 1, 2013 Posted August 1, 2013 Right click the destination drive box and click 'Family Tree'. Close the message box that pops up and then copy + paste everything from the Log window please. At the moment it looks like an issue with your drivers - the real error may be getting lost.
AndrewWalton Posted August 2, 2013 Author Posted August 2, 2013 (edited) Family Tree window (image file of the Family Tree window is attached): Device [0:2:0] PLDS BD-RE DH 4B1S 7016 (F:) (ATAPI) Family Tree: -> ACPI X86-based pc -> Microsoft ACPI-Compliant System -> PCI bus -> Intel® Desktop/Workstation/Server Express Chipset SATA RAID Controler (VEN_8086&DEV_2822 - Intel - iaStor) -> CD-ROB Drive (PLDS BD-RE DH 4B1S) (s) Following is the complete log: I 13:01:57 ImgBurn Version 2.5.8.0 started!I 13:01:57 Microsoft Windows Vista Home Premium Edition (6.0, Build 6002 : Service Pack 2)I 13:01:57 Total Physical Memory: 3,142,688 KiB - Available: 1,751,616 KiBI 13:01:57 Initialising SPTI...I 13:01:57 Searching for SCSI / ATAPI devices...I 13:02:04 -> Drive 1 - Info: PLDS BD-RE DH-4B1S 7D16 (F:) (ATAPI)I 13:02:04 -> Drive 2 - Info: PLDS DVD+-RW DH-16A6S YD12 (E:) (ATAPI)I 13:02:04 -> Drive 3 - Info: PHNTMBLT PHANTOM CD (G:) (SCSI)I 13:02:04 Found 1 DVD±RW/RAM and 2 BD-REs!I 13:02:45 Operation Started!I 13:02:45 Source File: C:\Users\Public\Videos\ISO_Files\GailValHD.isoI 13:02:45 Source File Sectors: 685,296 (MODE1/2048)I 13:02:45 Source File Size: 1,403,486,208 bytesI 13:02:45 Source File Volume Identifier: GailValI 13:02:45 Source File Volume Set Identifier: 12345678 BDROMI 13:02:45 Source File Application Identifier: BD AuthoringI 13:02:45 Source File Implementation Identifier: DeveloperI 13:02:45 Source File File System(s): UDF (2.50)I 13:02:45 Destination Device: [0:2:0] PLDS BD-RE DH-4B1S 7D16 (F:) (ATAPI)I 13:02:45 Destination Media Type: BD-R (Disc ID: VERBAT-IMe-000)I 13:02:45 Destination Media Supported Write Speeds: 2x, 4xI 13:02:45 Destination Media Sectors: 11,826,176I 13:02:45 Write Mode: BDI 13:02:45 Write Type: DAOI 13:02:45 Write Speed: 4xI 13:02:45 Hardware Defect Management Active: NoI 13:02:45 BD-R Verify Not Required: YesI 13:02:45 Link Size: AutoI 13:02:45 Lock Volume: YesI 13:02:45 Test Mode: NoI 13:02:45 OPC: NoI 13:02:45 BURN-Proof: EnabledI 13:02:45 Write Speed Successfully Set! - Effective: 17,983 KB/s (4x)I 13:03:10 Filling Buffer... (40 MiB)I 13:03:10 Writing LeadIn...W 13:08:29 Failed to Write Sectors 4224 - 4255 - Reason: The request could not be performed because of an I/O device error.W 13:08:29 Retrying (1 of 20)...W 13:08:29 Retry Failed - Reason: Invalid Address For WriteW 13:08:29 Retrying (2 of 20)...W 13:08:29 Retry Failed - Reason: Invalid Address For WriteW 13:08:29 Retrying (3 of 20)...W 13:08:29 Retry Failed - Reason: Invalid Address For WriteW 13:08:29 Retrying (4 of 20)...W 13:08:29 Retry Failed - Reason: Invalid Address For WriteW 13:08:29 Retrying (5 of 20)...W 13:08:29 Retry Failed - Reason: Invalid Address For WriteW 13:08:29 Retrying (6 of 20)...W 13:08:29 Retry Failed - Reason: Invalid Address For WriteW 13:08:29 Retrying (7 of 20)...W 13:08:29 Retry Failed - Reason: Invalid Address For WriteW 13:08:29 Retrying (8 of 20)...W 13:08:29 Retry Failed - Reason: Invalid Address For WriteW 13:08:29 Retrying (9 of 20)...W 13:08:29 Retry Failed - Reason: Invalid Address For WriteW 13:08:29 Retrying (10 of 20)...W 13:08:29 Retry Failed - Reason: Invalid Address For WriteW 13:08:29 Retrying (11 of 20)...W 13:08:29 Retry Failed - Reason: Invalid Address For WriteW 13:08:29 Retrying (12 of 20)...W 13:08:29 Retry Failed - Reason: Invalid Address For WriteW 13:08:29 Retrying (13 of 20)...W 13:08:29 Retry Failed - Reason: Invalid Address For WriteW 13:08:29 Retrying (14 of 20)...W 13:08:29 Retry Failed - Reason: Invalid Address For WriteW 13:08:29 Retrying (15 of 20)...W 13:08:29 Retry Failed - Reason: Invalid Address For WriteW 13:08:29 Retrying (16 of 20)...W 13:08:29 Retry Failed - Reason: Invalid Address For WriteW 13:08:29 Retrying (17 of 20)...W 13:08:29 Retry Failed - Reason: Invalid Address For WriteW 13:08:29 Retrying (18 of 20)...W 13:08:29 Retry Failed - Reason: Invalid Address For WriteW 13:08:29 Retrying (19 of 20)...W 13:08:29 Retry Failed - Reason: Invalid Address For WriteW 13:08:29 Retrying (20 of 20)...W 13:08:29 Retry Failed - Reason: Invalid Address For Write Edited August 2, 2013 by AndrewWalton
AndrewWalton Posted August 5, 2013 Author Posted August 5, 2013 I had also posted this problem at Dell. The consensus at Dell is that the drive in question is read-only for blu-ray.
LIGHTNING UK! Posted August 5, 2013 Posted August 5, 2013 Try installing some of the intel rapid storage technology drivers. Start at v10.8 and see if that goes on ok. If it doesn't (i.e. your motherboard's chipset isn't supported by it), try one of the v11.x versions instead. Your drive reports it can burn Blu-ray discs so ignore what the Dell forum people are telling you.
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