Help with the following start up error

[jimmy2times]

Dear all

 

I would appreciate some help and insight into fixing this error I have noticed. I have just downloaded and installed

the very latest version of imgburn and have noticed the following errrors (see below)! What do they mean? What

must I do to rectify them?

 

DeviceIoControl(IOCTL_USB_GET_NODE_CONNECTION_INFORMATION_EX) Failed!

Reason: The parameter is incorrect.

 

http://oi43.tinypic.com/313lwsk.jpg

 

Thank you for reading

 

Regards

[LIGHTNING UK!]

It's probably something USB driver related. If you know which controller it's attached to, maybe you could find a driver update for it?

 

Go into write mode and select your external blu-ray drive in the drop down list. Then right click that list and click 'Family Tree'. Close the prompt that comes up and then copy + paste everything from the Log window please.

 

The error itself isn't important and it doesn't stop anything from working properly - so basically, you can just ignore it anyway.

[jimmy2times]

Thank you for the timely response; here are the hieroglyphs from the log. 

 

 

 

I 15:01:58 ImgBurn Version 2.5.8.0 started!

I 15:01:58 Microsoft Windows 7 Home Premium x64 Edition (6.1, Build 7601 : Service Pack 1)

I 15:01:58 Total Physical Memory: 6,200,440 KiB  -  Available: 3,220,580 KiB

I 15:01:58 Initialising SPTI...

I 15:01:58 Searching for SCSI / ATAPI devices...

I 15:01:59 -> Drive 1 - Info: TSSTcorp DVDWBD TS-LB23D SC02 (D:) (ATAPI)

E 15:01:59 DeviceIoControl(IOCTL_USB_GET_NODE_CONNECTION_INFORMATION_EX) Failed!

E 15:01:59 Reason: The parameter is incorrect.

I 15:01:59 -> Drive 2 - Info: TSSTcorp BDDVDW SE-506BB TS00 (F:) (USB)

I 15:01:59 Found 1 BD-ROM/DVD±RW and 1 BD-RE XL!

I 15:03:12 Device: [0:0:0] TSSTcorp BDDVDW SE-506BB TS00 (F:) (USB)

I 15:03:12 Family Tree:

I 15:03:12 -> ACPI x64-based PC

I 15:03:12 -> Microsoft ACPI-Compliant System

I 15:03:12 -> PCI bus

I 15:03:12 -> Intel® 6 Series/C200 Series Chipset Family PCI Express Root Port 5 - 1C18 (VEN_8086&DEV_1C18 - Intel - pci)

I 15:03:12 -> Renesas Electronics USB 3.0 Host Controller (PCI bus 4, device 0, function 0) (VEN_1033&DEV_0194 - Renesas (NEC) - nusb3xhc)

I 15:03:12 -> Renesas Electronics USB 3.0 Root Hub

I 15:03:12 -> USB Mass Storage Device (Port_#0003.Hub_#0001) (VID_0E8D&PID_1956 - MediaTek - USBSTOR)

I 15:03:12 -> CD-ROM Drive (TSSTcorp BDDVDW SE-506BB USB Device)

Edited October 3, 2013 by jimmy2times

[jimmy2times]

I think its related to Drive D: which I dont even use for burning or storage!!

I am using a slimline portable BD burning drive, which had produced brill results so far

so you are probably right I should ignore!

[LIGHTNING UK!]

No, it's related to your external USB one.

 

Go into Device Manager, expand the 'Universal Serial Bus Controllers' branch, right click the 'Renesas Electronics USB 3.0 Host Controller' item and click 'Properties'. Now change to the 'Driver' tab and tell me what's listed for 'Driver Version' please.

 

I only ask because I have that controller and it doesn't have a problem reporting the usb bus speed of the device (i.e. no error gets displayed in the log). My driver version is 2.1.39.0.