Disc Not Empty in Write/Build/Discovery mode

[giuseppe]

 

Hi, 

I'm getting crazy with the burner that does not recognize blank CD / DVD.

When I insert a blank CD (Verbatim CD-R or SONY CD-RW)) or DVD (SONY DVD+R DL) in Read/Verify Mode ImgBurn says "Disc Is Empty", but in Write/Build/Discovery mode says "Disc Not Empty", and you can't burn it.

The problem is not specific to ImgBurn because it also happens with Windows Media Player but I hope ImgBurn and your community can help me to solve it. I have not found similar problems in support forum, but excuse me if I missed something.

 

My environment is: Notebook ASUS A55VD, burner SlimtypeDVD A D, OS Windows8.

 

The notebook has few months and I've already sent it to ASUS Support and the burner has been replaced, but after a couple of (random) succesfull attempts, the situation is as described before and I'd like to understand the cause before sending it again to ASUS support.

 

Attached you can find read and write mode logs.

 

Here is CD info got in Read Mode

 

--------------------------------------------------

SlimtypeDVD A  D (SATA)

Current Profile: CD-R

 

Disc Information:

Status: Unknown

State of Last Session: Unknown

Erasable: Unknown

Formatted: Unknown

Sessions: Unknown

Free Sectors: 359.846

Free Space: 736.964.608 bytes

Free Time: 79:59:71 (MM:SS:FF)

Next Writable Address: 0

MID: 97m34s23f (Mitsubishi Chemical Corp.)

Supported Read Speeds: 10x; 16x; 20x; 24x

 

ATIP Information:

Disc ID: 97m34s23f

Manufacturer: Mitsubishi Chemical Corp.

Start Time of LeadIn: 97m34s23f

Last Possible Start Time of LeadOut: 79m59s73f

 

------------------------------------------------

 

and this is CD info got in Write Mode

 

------------------------------------------------

SlimtypeDVD A  D (SATA)

Current Profile: CD-R

 

Disc Information:

Status: Unknown

State of Last Session: Unknown

Erasable: Unknown

Formatted: Unknown

Sessions: Unknown

Free Sectors: 359.846

Free Space: 736.964.608 bytes

Free Time: 79:59:71 (MM:SS:FF)

Next Writable Address: 0

MID: 97m34s23f (Mitsubishi Chemical Corp.)

Supported Write Speeds: 10x; 16x; 20x; 24x

 

ATIP Information:

Disc ID: 97m34s23f

Manufacturer: Mitsubishi Chemical Corp.

Start Time of LeadIn: 97m34s23f

Last Possible Start Time of LeadOut: 79m59s73f

 

Performance (Write Speed):

Descriptor 1...

-> B0: 0x00; B1: 0x00; B2: 0x00; B3: 0x00

-> EL: 359847 (0x00057DA7)

-> RS: 1.765 KB/s (10x) - WS: 1.765 KB/s (10x)

Descriptor 2...

-> B0: 0x00; B1: 0x00; B2: 0x00; B3: 0x00

-> EL: 359847 (0x00057DA7)

-> RS: 1.765 KB/s (10x) - WS: 2.823 KB/s (16x)

Descriptor 3...

-> B0: 0x00; B1: 0x00; B2: 0x00; B3: 0x00

-> EL: 359847 (0x00057DA7)

-> RS: 1.765 KB/s (10x) - WS: 3.529 KB/s (20x)

Descriptor 4...

-> B0: 0x00; B1: 0x00; B2: 0x00; B3: 0x00

-> EL: 359847 (0x00057DA7)

-> RS: 1.765 KB/s (10x) - WS: 4.234 KB/s (24x)

 

-------------------------------------------------------

 

Any help is really appreciated!

 

 

ReadLog.txt

WriteLog.txt

[LIGHTNING UK!]

The problem appears to be with the 'Read Disc Information' command. It keeps failing for some reason.

 

Have you tried booting into safe mode to see if the same thing happens?

 

What chipset does your laptop use? A driver update may fix the issue.

[giuseppe]

Hi Lighting UK and first of all thank you for you quick reply.

 

I've just tried in safe mode but I get the same result.

 

Chipset is Intel® Chief River Chipset HM76, Processor is Intel® Core i7-3630QM CPU @ 2.40GHz, 2401 Mhz.

 

Driver:

System Information says: c:\windows\system32\drivers\cdrom.sys (6.3.9600.16384, 160,50 KB (164.352 Byte), 22/08/2013 10.46)

Property of SlimtipeDVD says: c:\windows\system32\drivers\cdrom.sys, version 6.3.9600.16384 (winblue_rtm.130821-1623), 21/06/2006.

 

In any case if I try to update the driver online, it proves to be updated.

 

 

 

 

[LIGHTNING UK!]

You'd have to install the latest Intel chipset INF driver and probably the Intel Rapid Storage Tech ones too.

 

Checking Windows Update for newer drivers won't find the absolute latest ones.

[giuseppe]

Sorry for the naive question but I have not found a way to download chipset drivers for free but only via tools asking 30€ .

Is this the only way to get such drivers?

 

By the way, the chipset driver turns out to be not updated (2006) in scans made ​​by the tools that I've tried.

 

Thanks again for your help.

[LIGHTNING UK!]

Maybe these will help?

 

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=861&DwnldID=23061&keyword=%22chipset+device+software%22&lang=eng

 

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=23496&keyword=%22rapid%22&lang=eng

[giuseppe]

Hi,

I finally found the drivers in the asus site and installing them the behaviour has improved a little but not solved: after one, two burns ok, the next day, without any actual change, again it doesn't recognize a blank cd.

Now after having disabled a number of boot processes it works, but I'm not sure that it'll work tomorrow so I plan to try two checks: 1) upgrading BIOS and all other drivers found in Asus site to check if the behaviour became stable and 2) booting ubuntu because if it doesn't work this way then the problem should be in burner hardware or firmware which needs a new Asus intervention.

 

I'll keep you posted on the outcome of my checks and thanks again for you help.