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Please help with I/O device error


1hooligan

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post-53508-0-66381000-1396415815_thumb.jpgJust started getting this error. I'm trying to copy mp4 files to DVD.

 

Here are the logs....

 

I 11:08:15 ImgBurn Version 2.4.0.0 started!
I 11:08:15 Microsoft Windows Vista Home Premium Edition (6.0, Build 6002 : Service Pack 2)
I 11:08:15 Total Physical Memory: 1,037,700 KB  -  Available: 578,608 KB
W 11:08:15 Drive F:\ (FAT32) does not support single files > 4 GB in size.
I 11:08:16 Initialising SPTI...
I 11:08:16 Searching for SCSI / ATAPI devices...
I 11:08:16 Found 1 DVD±RW/RAM!
I 11:10:29 Operation Started!
I 11:10:29 Building Image Tree...
I 11:10:29 Checking Directory Depth...
I 11:10:29 Calculating Totals...
I 11:10:29 Preparing Image...
I 11:10:29 Checking Path Length...
I 11:10:29 Contents: 6 Files, 0 Folders
I 11:10:29 Size: 7,028,593,928 bytes
I 11:10:29 Sectors: 3,431,932
I 11:10:29 Image Size: 7,029,161,984 bytes
I 11:10:29 Image Sectors: 3,432,208
I 11:10:29 Operation Successfully Completed! - Duration: 00:00:00
I 11:10:54 Operation Started!
I 11:10:54 Building Image Tree...
I 11:10:54 Checking Directory Depth...
I 11:10:54 Calculating Totals...
I 11:10:54 Preparing Image...
I 11:10:54 Checking Path Length...
I 11:10:54 Contents: 7 Files, 0 Folders
I 11:10:54 Size: 9,119,252,299 bytes
I 11:10:54 Sectors: 4,452,762
I 11:10:54 Image Size: 9,119,825,920 bytes
I 11:10:54 Image Sectors: 4,453,040
I 11:10:54 Operation Successfully Completed! - Duration: 00:00:00
I 11:11:25 Operation Started!
I 11:11:25 Building Image Tree...
I 11:11:25 Checking Directory Depth...
I 11:11:25 Calculating Totals...
I 11:11:25 Preparing Image...
I 11:11:25 Checking Path Length...
I 11:11:25 Contents: 4 Files, 0 Folders
I 11:11:25 Size: 6,923,669,323 bytes
I 11:11:25 Sectors: 3,380,700
I 11:11:25 Image Size: 6,924,238,848 bytes
I 11:11:25 Image Sectors: 3,380,976
I 11:11:25 Operation Successfully Completed! - Duration: 00:00:00
I 11:11:54 Operation Started!
I 11:11:54 Building Image Tree...
I 11:11:54 Checking Directory Depth...
I 11:11:54 Calculating Totals...
I 11:11:54 Preparing Image...
I 11:11:55 Checking Path Length...
I 11:11:55 Contents: 5 Files, 0 Folders
I 11:11:55 Size: 9,013,094,782 bytes
I 11:11:55 Sectors: 4,400,928
I 11:11:55 Image Size: 9,013,657,600 bytes
I 11:11:55 Image Sectors: 4,401,200
I 11:11:55 Operation Successfully Completed! - Duration: 00:00:00
I 11:12:05 Operation Started!
I 11:12:05 Building Image Tree...
I 11:12:05 Checking Directory Depth...
I 11:12:05 Calculating Totals...
I 11:12:05 Preparing Image...
I 11:12:05 Checking Path Length...
I 11:12:05 Contents: 4 Files, 0 Folders
I 11:12:05 Size: 6,923,669,323 bytes
I 11:12:05 Sectors: 3,380,700
I 11:12:05 Image Size: 6,924,238,848 bytes
I 11:12:05 Image Sectors: 3,380,976
I 11:12:05 Operation Successfully Completed! - Duration: 00:00:00
I 11:12:31 Operation Started!
I 11:12:31 Building Image Tree...
I 11:12:46 Checking Directory Depth...
I 11:12:46 Calculating Totals...
I 11:12:46 Preparing Image...
I 11:12:47 Checking Path Length...
I 11:12:47 Contents: 4 Files, 0 Folders
I 11:12:47 Size: 6,923,669,323 bytes
I 11:12:47 Sectors: 3,380,700
I 11:12:47 Image Size: 6,924,238,848 bytes
I 11:12:47 Image Sectors: 3,380,976
I 11:12:58 Operation Successfully Completed! - Duration: 00:00:26
I 11:13:00 Operation Started!
I 11:13:00 Source File: -==/\/[bUILD IMAGE]\/\==-
I 11:13:00 Source File Sectors: 3,380,976 (MODE1/2048)
I 11:13:00 Source File Size: 6,924,238,848 bytes
I 11:13:00 Source File Volume Identifier: 1.Toy.Story.1995.1080p.BluRay.x264.anoXmous
I 11:13:00 Source File Application Identifier: IMGBURN V2.4.0.0 - THE ULTIMATE IMAGE BURNER!
I 11:13:00 Source File Implementation Identifier: ImgBurn
I 11:13:00 Source File File System(s): ISO9660, UDF (1.02)
I 11:13:00 Destination Device: [1:0:0] PIONEER DVD-RW  DVR-K17A 1.50 (D:) (ATA)
I 11:13:00 Destination Media Type: DVD+R DL (Disc ID: CMC MAG-D03-64) (Speeds: 2.4x, 4x)
I 11:13:00 Destination Media Sectors: 4,173,824
I 11:13:00 Write Mode: DVD
I 11:13:00 Write Type: DAO
I 11:13:00 Write Speed: MAX
I 11:13:00 Link Size: Auto
I 11:13:00 Test Mode: No
I 11:13:00 OPC: Yes
I 11:13:00 BURN-Proof: Enabled
I 11:14:02 Optimal L0 Data Zone Capacity: 1,690,496
I 11:14:02 Optimal L0 Data Zone Method: ECC Block Boundary
I 11:14:10 Filling Buffer... (40 MB)
I 11:14:13 Writing LeadIn...
I 11:14:15 Writing Session 1 of 1... (1 Track, LBA: 0 - 3380975)
I 11:14:15 Writing Track 1 of 1... (MODE1/2048, LBA: 0 - 3380975)
I 11:14:15 Writing Layer 0... (LBA: 0 - 1690495)
E 12:39:09 Failed to read file: 'F:\Movies\Captain Phillips (2013) [1080p]\Captain.Phillips.2013.1080p.BluRay.x264.YIFY.mp4'
E 12:39:10 Reason: The request could not be performed because of an I/O device error.
I 12:39:11 Synchronising Cache...
I 12:40:28 Closing Track...
I 12:40:49 Finalising Disc...
E 12:48:58 Failed to Write Image!
I 12:49:00 Exporting Graph Data...
I 12:49:01 Graph Data File: C:\Users\Mike & Kaela\AppData\Roaming\ImgBurn\IBG Files\PIONEER_DVD-RW_DVR-K17A_1.50_TUESDAY-APRIL-01-2014_11-12_AM_CMC_MAG-D03-64_MAX.ibg
I 12:49:01 Export Successfully Completed!
E 12:49:01 Operation Failed! - Duration: 01:35:59
I 12:49:01 Average Write Rate: 236 KB/s (0.2x) - Maximum Write Rate: 5,598 KB/s (4.0x)
I 14:04:16 Operation Started!
I 14:04:16 Building Image Tree...
I 14:04:24 Checking Directory Depth...
I 14:04:24 Calculating Totals...
I 14:04:24 Preparing Image...
I 14:04:25 Checking Path Length...
I 14:04:25 Contents: 4 Files, 0 Folders
I 14:04:25 Size: 6,923,669,323 bytes
I 14:04:25 Sectors: 3,380,700
I 14:04:25 Image Size: 6,924,238,848 bytes
I 14:04:25 Image Sectors: 3,380,976
I 14:04:25 Operation Successfully Completed! - Duration: 00:00:08
I 14:08:44 Close Request Acknowledged
I 14:08:44 Closing Down...
I 14:08:46 Shutting down SPTI...
I 14:08:47 ImgBurn closed!

 

 

 

 

 

 

 

Yes I know I'm using an outdated version of ImgBurn but my pc has a nasty virus

that prevents me from downloading anything.

 

Also yes I am aware that the discs I'm using are probably rubbish but like I've said I just

started getting this error and I've used these discs before with out any isues.

 

 

Please excuse my ignorance I am a boob afterall..oops I mean noob!

 

Thanks for the help!

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Thanks for getting back so quickly.  No it's an external hard drive (WD).

That's what I have the files stored on then I transfer them to a DVD.

So you think it's damaged maybe? Look in to a new hard drive I guess?

 

Thanks again for your time!

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It could be the drive itself or just its connection to the PC - as in the port or cable.

 

Try running scan disk on it and tell it to check for surface errors. There's probably a WD tool for testing drives (prior to RMA) too that you could try.

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post-53508-0-48728200-1396503527_thumb.jpg

 

 

 

 

 

 

 

 

The error check said it found a few errors and they were fixed. I ran a new disk and everything looked great it got further in the process than it had before. But when it got to the verfying sectors part another I/O error message popped up. 

 

Here are the logs...

 

I 22:58:25 ImgBurn Version 2.4.0.0 started!
I 22:58:25 Microsoft Windows Vista Home Premium Edition (6.0, Build 6002 : Service Pack 2)
I 22:58:25 Total Physical Memory: 1,037,700 KB  -  Available: 567,716 KB
W 22:58:25 Drive F:\ (FAT32) does not support single files > 4 GB in size.
I 22:58:31 Initialising SPTI...
I 22:58:31 Searching for SCSI / ATAPI devices...
I 22:58:31 Found 1 DVD±RW/RAM!
I 22:58:58 Operation Started!
I 22:58:58 Building Image Tree...
I 22:58:58 Checking Directory Depth...
I 22:58:58 Calculating Totals...
I 22:58:58 Preparing Image...
I 22:58:58 Checking Path Length...
I 22:58:58 Contents: 1 File, 0 Folders
I 22:58:58 Size: 2,090,658,371 bytes
I 22:58:58 Sectors: 1,020,830
I 22:58:58 Image Size: 2,091,220,992 bytes
I 22:58:58 Image Sectors: 1,021,104
I 22:58:58 Operation Successfully Completed! - Duration: 00:00:00
I 22:59:13 Operation Started!
I 22:59:13 Building Image Tree...
I 22:59:13 Checking Directory Depth...
I 22:59:13 Calculating Totals...
I 22:59:13 Preparing Image...
I 22:59:13 Checking Path Length...
I 22:59:13 Contents: 2 Files, 0 Folders
I 22:59:13 Size: 4,180,083,830 bytes
I 22:59:13 Sectors: 2,041,058
I 22:59:13 Image Size: 4,180,639,744 bytes
I 22:59:13 Image Sectors: 2,041,328
I 22:59:13 Operation Successfully Completed! - Duration: 00:00:00
I 22:59:22 Operation Started!
I 22:59:22 Building Image Tree...
I 22:59:24 Checking Directory Depth...
I 22:59:24 Calculating Totals...
I 22:59:24 Preparing Image...
I 22:59:24 Checking Path Length...
I 22:59:24 Contents: 2 Files, 0 Folders
I 22:59:24 Size: 4,180,083,830 bytes
I 22:59:24 Sectors: 2,041,058
I 22:59:24 Image Size: 4,180,639,744 bytes
I 22:59:24 Image Sectors: 2,041,328
I 22:59:26 Operation Successfully Completed! - Duration: 00:00:04
I 22:59:26 Operation Started!
I 22:59:26 Source File: -==/\/[bUILD IMAGE]\/\==-
I 22:59:26 Source File Sectors: 2,041,328 (MODE1/2048)
I 22:59:26 Source File Size: 4,180,639,744 bytes
I 22:59:26 Source File Volume Identifier: Captain Phillips (2013) [1080p]
I 22:59:26 Source File Application Identifier: ImgBurn v2.4.0.0 - The Ultimate Image Burner!
I 22:59:26 Source File Implementation Identifier: ImgBurn
I 22:59:26 Source File File System(s): ISO9660, Joliet, UDF (1.02)
I 22:59:26 Destination Device: [1:0:0] PIONEER DVD-RW  DVR-K17A 1.50 (D:) (ATA)
I 22:59:26 Destination Media Type: DVD+R (Disc ID: RITEK-F16-01) (Speeds: 2.4x)
I 22:59:26 Destination Media Sectors: 2,295,104
I 22:59:26 Write Mode: DVD
I 22:59:26 Write Type: DAO
I 22:59:26 Write Speed: 8x
I 22:59:26 Link Size: Auto
I 22:59:26 Test Mode: No
I 22:59:26 OPC: Yes
I 22:59:26 BURN-Proof: Enabled
I 22:59:51 Filling Buffer... (40 MB)
I 22:59:54 Writing LeadIn...
I 22:59:55 Writing Session 1 of 1... (1 Track, LBA: 0 - 2041327)
I 22:59:55 Writing Track 1 of 1... (MODE1/2048, LBA: 0 - 2041327)
I 23:21:35 Synchronising Cache...
I 23:21:36 Closing Track...
I 23:21:39 Finalising Disc...
I 23:23:04 Exporting Graph Data...
I 23:23:04 Graph Data File: C:\Users\Mike & Kaela\AppData\Roaming\ImgBurn\IBG Files\PIONEER_DVD-RW_DVR-K17A_1.50_WEDNESDAY-APRIL-02-2014_10-59_PM_RITEK-F16-01_8x.ibg
I 23:23:04 Export Successfully Completed!
I 23:23:04 Operation Successfully Completed! - Duration: 00:23:37
I 23:23:04 Average Write Rate: 3,142 KB/s (2.3x) - Maximum Write Rate: 3,592 KB/s (2.6x)
I 23:23:04 Cycling Tray before Verify...
W 23:23:18 Waiting for device to become ready...
I 23:23:34 Device Ready!
I 23:24:03 Operation Started!
I 23:24:03 Source Device: [1:0:0] PIONEER DVD-RW  DVR-K17A 1.50 (D:) (ATA)
I 23:24:03 Source Media Type: DVD+R (Book Type: DVD+R) (Disc ID: RITEK-F16-01) (Speeds: 2.4x)
I 23:24:03 Image File: -==/\/[bUILD IMAGE]\/\==-
I 23:24:03 Image File Sectors: 2,041,328 (MODE1/2048)
I 23:24:03 Image File Size: 4,180,639,744 bytes
I 23:24:03 Image File Volume Identifier: Captain Phillips (2013) [1080p]
I 23:24:03 Image File Application Identifier: ImgBurn v2.4.0.0 - The Ultimate Image Burner!
I 23:24:03 Image File Implementation Identifier: ImgBurn
I 23:24:03 Image File File System(s): ISO9660, Joliet, UDF (1.02)
I 23:24:03 Read Speed (Data/Audio): MAX / MAX
I 23:24:04 Verifying Session 1 of 1... (1 Track, LBA: 0 - 2041327)
I 23:24:04 Verifying Track 1 of 1... (MODE1/2048, LBA: 0 - 2041327)
W 23:25:57 Failed to Read Sector 4192 - L-EC Uncorrectable Error
W 23:25:57 Sector 4192 maps to File: \Captain.Phillips.2013.1080p.BluRay.x264.YIFY.mp4
W 23:26:22 Failed to Read Sector 4193 - L-EC Uncorrectable Error
W 23:26:22 Sector 4193 maps to File: \Captain.Phillips.2013.1080p.BluRay.x264.YIFY.mp4
E 23:42:08 Failed to Read Sector 4194 - L-EC Uncorrectable Error
E 23:42:08 Sector 4194 maps to File: \Captain.Phillips.2013.1080p.BluRay.x264.YIFY.mp4
E 23:42:09 Failed to Verify Sectors!
I 23:42:10 Exporting Graph Data...
I 23:42:10 Graph Data File: C:\Users\Mike & Kaela\AppData\Roaming\ImgBurn\IBG Files\PIONEER_DVD-RW_DVR-K17A_1.50_WEDNESDAY-APRIL-02-2014_10-59_PM_RITEK-F16-01_8x.ibg
I 23:42:10 Export Successfully Completed!
E 23:42:10 Operation Failed! - Duration: 00:18:05
I 23:42:10 Average Verify Rate: 7 KB/s (0.0x) - Maximum Verify Rate: 1,010 KB/s (0.7x)
 

 

 

 

 

 

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