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Posted

Hey guys, having a problem on a laptop that just started for unknown reasons.  Have been using Imgburn to burn .iso to DVD for a few years w/out a hitch and I'm not sure about this one now.

 

Using Verbatim DVD+R media that has been basically flawless for years.  The DVD burner is already up to date on firmware (as far as I was able to find).  The program has also been freshly reinstalled.  The resulting burnt disc is able to play the movies while on the laptop, but 3 stand alone players will not recognize it as a DVD.

 

Here is the log, titles replaced with XXX.

 

I 22:27:17 ImgBurn Version 2.5.8.0 started!
I 22:27:17 Microsoft Windows 7 Home Premium x64 Edition (6.1, Build 7601 : Service Pack 1)
I 22:27:17 Total Physical Memory: 4,192,432 KiB  -  Available: 2,563,480 KiB
I 22:27:17 Initialising SPTI...
I 22:27:17 Searching for SCSI / ATAPI devices...
I 22:27:18 -> Drive 1 - Info: Optiarc DVD RW AD-7585H KX04 (D:) (SATA)
I 22:27:18 Found 1 DVD±RW/RAM!
I 22:27:21 Operation Started!
I 22:27:21 Source File: C:\XXXXXXXXX.ISO
I 22:27:21 Source File Sectors: 2,285,902 (MODE1/2048)
I 22:27:21 Source File Size: 4,681,527,296 bytes
I 22:27:21 Source File Volume Identifier: XXXXXXXXX
I 22:27:21 Source File Volume Set Identifier: 15EF057FDVDSHRNK
I 22:27:21 Source File Implementation Identifier: DVD Shrink
I 22:27:21 Source File File System(s): ISO9660, UDF (1.02)
I 22:27:21 Destination Device: [1:0:0] Optiarc DVD RW AD-7585H KX04 (D:) (SATA)
I 22:27:21 Destination Media Type: DVD+R (Disc ID: MCC-004-00)
I 22:27:21 Destination Media Supported Write Speeds: 2.4x, 4x, 6x, 8x
I 22:27:21 Destination Media Sectors: 2,295,104
I 22:27:21 Write Mode: DVD
I 22:27:21 Write Type: DAO
I 22:27:21 Write Speed: MAX
I 22:27:21 DVD+R Reserve Track: No
I 22:27:21 Link Size: Auto
I 22:27:21 Lock Volume: Yes
I 22:27:21 Test Mode: No
I 22:27:21 OPC: No
I 22:27:21 BURN-Proof: Enabled
I 22:27:23 Write Speed Successfully Set! - Effective: 11,080 KB/s (8x)
I 22:27:23 Book Type Setting: N/A (Reason: Invalid Command Operation Code)
I 22:27:23 Filling Buffer... (40 MiB)
I 22:27:24 Writing LeadIn...
I 22:27:49 Writing Session 1 of 1... (1 Track, LBA: 0 - 2285901)
I 22:27:49 Writing Track 1 of 1... (MODE1/2048, LBA: 0 - 2285901)
I 22:40:55 Synchronising Cache...
I 22:41:00 Closing Track...
I 22:41:01 Finalising Disc...
W 22:41:27 Potential 'WaitImmediateIO' Deferred Error - (99%, 0/3) - The request could not be performed because of an I/O device error.
W 22:41:40 Finalise Disc Failed! - Reason: The request could not be performed because of an I/O device error.
W 22:41:40 Retrying (1 of 3)...
W 22:41:40 Retry Failed - Reason: Cannot Format Medium - Incompatible Medium
W 22:41:40 Retrying (2 of 3)...
W 22:41:40 Retry Failed - Reason: Cannot Format Medium - Incompatible Medium
W 22:41:40 Retrying (3 of 3)...
W 22:41:40 Retry Failed - Reason: Cannot Format Medium - Incompatible Medium
W 22:43:26 Retrying (4)...
W 22:43:26 Retry Failed - Reason: Cannot Format Medium - Incompatible Medium
W 22:52:40 Retrying (5)...
W 22:52:40 Retry Failed - Reason: Cannot Format Medium - Incompatible Medium
I 22:52:44 Exporting Graph Data...
I 22:52:44 Graph Data File: C:\Users\Dawn\AppData\Roaming\ImgBurn\Graph Data Files\Optiarc_DVD_RW_AD-7585H_KX04_WEDNESDAY-APRIL-02-2014_10-27_PM_MCC-004-00_MAX.ibg
I 22:52:44 Export Successfully Completed!
I 22:52:44 Operation Successfully Completed! - Duration: 00:25:23
I 22:52:44 Average Write Rate: 5,816 KiB/s (4.3x) - Maximum Write Rate: 10,872 KiB/s (8.0x)
I 22:52:44 Cycling Tray before Verify...
W 22:52:51 Waiting for device to become ready...

 

Never had a problem for maybe 2 years until this week.  Any suggestions?

Posted

Try cleaning the drive.

 

You're losing the actual error returned by the drive though - probably due to the controller the drive is attached to and the drivers installed for it.

 

"The request could not be performed because of an I/O device error." is a Windows error you see, not a drive one.

Posted

I'll give that a try, since it's a laptop drive and I don't have a 'cleaning disc' like they sell at the store, any tips on how to clean it?

 

The drivers are just the windows ones or the ones shipped with acer, but they are up to date.  No way to get at what the actual error is I suppose?

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