wdeydwondrer Posted April 3, 2014 Posted April 3, 2014 Hey guys, having a problem on a laptop that just started for unknown reasons. Have been using Imgburn to burn .iso to DVD for a few years w/out a hitch and I'm not sure about this one now. Using Verbatim DVD+R media that has been basically flawless for years. The DVD burner is already up to date on firmware (as far as I was able to find). The program has also been freshly reinstalled. The resulting burnt disc is able to play the movies while on the laptop, but 3 stand alone players will not recognize it as a DVD. Here is the log, titles replaced with XXX. I 22:27:17 ImgBurn Version 2.5.8.0 started!I 22:27:17 Microsoft Windows 7 Home Premium x64 Edition (6.1, Build 7601 : Service Pack 1)I 22:27:17 Total Physical Memory: 4,192,432 KiB - Available: 2,563,480 KiBI 22:27:17 Initialising SPTI...I 22:27:17 Searching for SCSI / ATAPI devices...I 22:27:18 -> Drive 1 - Info: Optiarc DVD RW AD-7585H KX04 (D:) (SATA)I 22:27:18 Found 1 DVD±RW/RAM!I 22:27:21 Operation Started!I 22:27:21 Source File: C:\XXXXXXXXX.ISOI 22:27:21 Source File Sectors: 2,285,902 (MODE1/2048)I 22:27:21 Source File Size: 4,681,527,296 bytesI 22:27:21 Source File Volume Identifier: XXXXXXXXXI 22:27:21 Source File Volume Set Identifier: 15EF057FDVDSHRNKI 22:27:21 Source File Implementation Identifier: DVD ShrinkI 22:27:21 Source File File System(s): ISO9660, UDF (1.02)I 22:27:21 Destination Device: [1:0:0] Optiarc DVD RW AD-7585H KX04 (D:) (SATA)I 22:27:21 Destination Media Type: DVD+R (Disc ID: MCC-004-00)I 22:27:21 Destination Media Supported Write Speeds: 2.4x, 4x, 6x, 8xI 22:27:21 Destination Media Sectors: 2,295,104I 22:27:21 Write Mode: DVDI 22:27:21 Write Type: DAOI 22:27:21 Write Speed: MAXI 22:27:21 DVD+R Reserve Track: NoI 22:27:21 Link Size: AutoI 22:27:21 Lock Volume: YesI 22:27:21 Test Mode: NoI 22:27:21 OPC: NoI 22:27:21 BURN-Proof: EnabledI 22:27:23 Write Speed Successfully Set! - Effective: 11,080 KB/s (8x)I 22:27:23 Book Type Setting: N/A (Reason: Invalid Command Operation Code)I 22:27:23 Filling Buffer... (40 MiB)I 22:27:24 Writing LeadIn...I 22:27:49 Writing Session 1 of 1... (1 Track, LBA: 0 - 2285901)I 22:27:49 Writing Track 1 of 1... (MODE1/2048, LBA: 0 - 2285901)I 22:40:55 Synchronising Cache...I 22:41:00 Closing Track...I 22:41:01 Finalising Disc...W 22:41:27 Potential 'WaitImmediateIO' Deferred Error - (99%, 0/3) - The request could not be performed because of an I/O device error.W 22:41:40 Finalise Disc Failed! - Reason: The request could not be performed because of an I/O device error.W 22:41:40 Retrying (1 of 3)...W 22:41:40 Retry Failed - Reason: Cannot Format Medium - Incompatible MediumW 22:41:40 Retrying (2 of 3)...W 22:41:40 Retry Failed - Reason: Cannot Format Medium - Incompatible MediumW 22:41:40 Retrying (3 of 3)...W 22:41:40 Retry Failed - Reason: Cannot Format Medium - Incompatible MediumW 22:43:26 Retrying (4)...W 22:43:26 Retry Failed - Reason: Cannot Format Medium - Incompatible MediumW 22:52:40 Retrying (5)...W 22:52:40 Retry Failed - Reason: Cannot Format Medium - Incompatible MediumI 22:52:44 Exporting Graph Data...I 22:52:44 Graph Data File: C:\Users\Dawn\AppData\Roaming\ImgBurn\Graph Data Files\Optiarc_DVD_RW_AD-7585H_KX04_WEDNESDAY-APRIL-02-2014_10-27_PM_MCC-004-00_MAX.ibgI 22:52:44 Export Successfully Completed!I 22:52:44 Operation Successfully Completed! - Duration: 00:25:23I 22:52:44 Average Write Rate: 5,816 KiB/s (4.3x) - Maximum Write Rate: 10,872 KiB/s (8.0x)I 22:52:44 Cycling Tray before Verify...W 22:52:51 Waiting for device to become ready... Never had a problem for maybe 2 years until this week. Any suggestions?
LIGHTNING UK! Posted April 3, 2014 Posted April 3, 2014 Try cleaning the drive. You're losing the actual error returned by the drive though - probably due to the controller the drive is attached to and the drivers installed for it. "The request could not be performed because of an I/O device error." is a Windows error you see, not a drive one.
wdeydwondrer Posted April 3, 2014 Author Posted April 3, 2014 I'll give that a try, since it's a laptop drive and I don't have a 'cleaning disc' like they sell at the store, any tips on how to clean it? The drivers are just the windows ones or the ones shipped with acer, but they are up to date. No way to get at what the actual error is I suppose?
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