write error - what to try next?

[scfonta]

I have gotten write errors with my first 2 discs, one at 17% the other at 48%, followed by Invalid address error. For the second try, I rebooted, ran with no other applications, no anti-virus, no firewall, no net and with a slower write speed (went down from 6x to 3x). I tried to close the second disc, but that failed too. I was able to play some of the dvd so not a total failure...

 

I am using verbatim 8x DVD+R DL AZO discs on my Dell xps L502x (Windows 7) with PLDS DVD -RW DS-8A5SH dvd hardware. The driver is up to date. Nearest as I can tell, the firmware is also up to date (Dell says newest firmware). When I double check at firmwarehq I get 476 matches for my drive and have no way to tell which model/manufacturer matches my hardware. (Anyone know how do I figure this out short of opening laptop?) 

 

I only have 5 discs and have trashed 2 so I really want to get it right next time! Try different discs? The code imgburn generated for these is Taiwan MKM-003-00. (My drive says it only goes down to 3x write speed so I am not sure that I can try 2.4x discs.) Try safemode? Thanks.

 

Imgburn Log is below:

 

I 12:40:21 ImgBurn Version 2.5.8.0 started!

I 12:40:21 Microsoft Windows 7 Home Premium x64 Edition (6.1, Build 7601 : Service Pack 1)

I 12:40:21 Total Physical Memory: 6,183,084 KiB  -  Available: 4,149,836 KiB

I 12:40:21 Initialising SPTI...

I 12:40:21 Searching for SCSI / ATAPI devices...

I 12:40:25 -> Drive 1 - Info: PLDS DVD+-RW DS-8A5SH XD13 (E:) (ATAPI)

I 12:40:25 Found 1 DVD±RW/RAM!

I 12:49:31 Operation Started!

I 12:49:31 Building Image Tree...

I 12:49:31 Checking Directory Depth...

I 12:49:31 Calculating Totals...

I 12:49:31 Preparing Image...

I 12:49:42 Using Layer Break LBA: 1725812 -> 1994304 (VTS_01, PGC: 1, Chapter: 13, Cell: 13, Vob/Cell ID: 3/13, Time: 01:06:53, SPLIP: Yes)

I 12:49:42 Checking Path Length...

I 12:49:42 Contents: 54 Files, 2 Folders

I 12:49:42 Content Type: DVD Video

I 12:49:42 Data Type: MODE1/2048

I 12:49:42 File System(s): ISO9660, UDF (1.02)

I 12:49:42 Volume Label: [Not Configured]

I 12:49:42 IFO/BUP 32K Padding: Enabled

I 12:49:42 Region Code: 1, 2, 3, 4, 5, 6, 7, 8

I 12:49:42 TV System: NTSC

I 12:49:42 Size: 7,617,992,704 bytes

I 12:49:42 Sectors: 3,719,723

I 12:49:42 Image Size: 8,168,669,184 bytes

I 12:49:42 Image Sectors: 3,988,608

I 12:49:42 Operation Successfully Completed! - Duration: 00:00:10

I 12:50:11 Operation Started!

I 12:50:11 Building Image Tree...

I 12:50:17 Checking Directory Depth...

I 12:50:17 Calculating Totals...

I 12:50:17 Preparing Image...

I 12:50:23 Using Layer Break LBA: 1725812 -> 1994304 (VTS_01, PGC: 1, Chapter: 13, Cell: 13, Vob/Cell ID: 3/13, Time: 01:06:53, SPLIP: Yes -> No)

I 12:50:23 Checking Path Length...

I 12:50:23 Contents: 54 Files, 2 Folders

I 12:50:23 Content Type: DVD Video

I 12:50:23 Data Type: MODE1/2048

I 12:50:23 File System(s): ISO9660, UDF (1.02)

I 12:50:23 Volume Label: The Hunger Games

I 12:50:23 IFO/BUP 32K Padding: Enabled

I 12:50:23 Region Code: 1, 2, 3, 4, 5, 6, 7, 8

I 12:50:23 TV System: NTSC

I 12:50:23 Size: 7,617,992,704 bytes

I 12:50:23 Sectors: 3,719,723

I 12:50:23 Image Size: 8,168,669,184 bytes

I 12:50:23 Image Sectors: 3,988,608

I 12:50:29 Operation Successfully Completed! - Duration: 00:00:18

I 12:50:29 Operation Started!

I 12:50:29 Source File: -==/\/[bUILD IMAGE]\/\==-

I 12:50:29 Source File Sectors: 3,988,608 (MODE1/2048)

I 12:50:29 Source File Size: 8,168,669,184 bytes

I 12:50:29 Source File Volume Identifier: The Hunger Games

I 12:50:29 Source File Volume Set Identifier: 44CF6645003CDC7C

I 12:50:29 Source File Application Identifier: IMGBURN V2.5.8.0 - THE ULTIMATE IMAGE BURNER!

I 12:50:29 Source File Implementation Identifier: ImgBurn

I 12:50:29 Source File File System(s): ISO9660, UDF (1.02)

I 12:50:29 Destination Device: [0:1:0] PLDS DVD+-RW DS-8A5SH XD13 (E:) (ATAPI)

I 12:50:29 Destination Media Type: DVD+R DL (Disc ID: MKM-003-00)

I 12:50:29 Destination Media Supported Write Speeds: 3x, 4x, 6x

I 12:50:29 Destination Media Sectors: 4,173,824

I 12:50:29 Destination Media L0 Data Zone Capacity: 2,086,912 (Changeable: Yes)

I 12:50:29 Write Mode: DVD

I 12:50:29 Write Type: DAO

I 12:50:29 Write Speed: 3x

I 12:50:29 DVD+R DL Reserve Track: No

I 12:50:29 Link Size: Auto

I 12:50:29 Lock Volume: Yes

I 12:50:29 Test Mode: No

I 12:50:29 OPC: No

I 12:50:29 BURN-Proof: Enabled

I 12:50:29 Write Speed Successfully Set! - Effective: 4,155 KB/s (3x)

I 12:50:29 Optimal L0 Data Zone Capacity: 1,994,304

I 12:50:29 Optimal L0 Data Zone Method: IFO Cell Boundary

I 12:51:22 Set L0 Data Zone Capacity Succeeded!

I 12:51:22 L0 Data Zone Capacity - Effective: 1,994,304

I 12:51:22 Filling Buffer... (80 MiB)

I 12:51:23 Writing LeadIn...

I 12:51:25 Writing Session 1 of 1... (1 Track, LBA: 0 - 3988607)

I 12:51:25 Writing Track 1 of 1... (MODE1/2048, LBA: 0 - 3988607)

I 12:51:25 Writing Layer 0... (LBA: 0 - 1994303)

W 13:07:33 Failed to Write Sectors 1943840 - 1943871 - Reason: Write Error

W 13:07:33 Retrying (1 of 20)...

W 13:07:33 Retry Failed - Reason: Invalid Address For Write

W 13:07:33 Retrying (2 of 20)...

W 13:07:33 Retry Failed - Reason: Invalid Address For Write

E 13:08:18 Failed to Write Sectors 1943840 - 1943871 - Reason: Write Error

E 13:08:18 Next Writable Address: 1943458

I 13:08:18 Synchronising Cache...

I 13:08:22 Closing Track...

W 13:08:26 Potential 'WaitImmediateIO' Deferred Error - (0%, 0/3) - Program Memory Area Update Failure

W 13:08:26 Close Track Failed! - Reason: Program Memory Area Update Failure

W 13:08:37 Retrying (1)...

I 13:08:38 Finalising Disc...

W 13:08:44 Potential 'WaitImmediateIO' Deferred Error - (0%, 0/3) - Session Fixation Error Writing Lead In

W 13:08:44 Finalise Disc Failed! - Reason: Session Fixation Error Writing Lead In

W 13:08:51 Retrying (1)...

W 13:08:57 Potential 'WaitImmediateIO' Deferred Error - (0%, 0/3) - Session Fixation Error Writing Lead In

W 13:10:17 Retrying (2)...

W 13:10:23 Potential 'WaitImmediateIO' Deferred Error - (0%, 0/3) - Session Fixation Error Writing Lead In

E 13:10:28 Failed to Write Image!

I 13:10:28 Exporting Graph Data...

I 13:10:28 Graph Data File: C:\Users\susan\AppData\Roaming\ImgBurn\Graph Data Files\PLDS_DVD+-RW_DS-8A5SH_XD13_SUNDAY-JUNE-15-2014_12-50_PM_MKM-003-00_3x.ibg

I 13:10:28 Export Successfully Completed!

E 13:10:28 Operation Failed! - Duration: 00:19:58

I 13:10:28 Average Write Rate: 3,837 KiB/s (2.8x) - Maximum Write Rate: 4,106 KiB/s (3.0x)

 

[LIGHTNING UK!]

Same problem at 4x?

 

You could try cleaning the drive with a cleaning disc.

[scfonta]

Dear Lightening UK,

I had the same problem at 6x & 3x in different places on the disc (3x got a lot further). I didn't try 4x. Should I? Does this look like one of those errors caused by random drive/disc issues? Unlikely to be imgburn issue?

 

Since my last try, I have re-installed the firmware and dvd driver, and cleaned the drive lens with 99% isopropyl alcohol & Q-tip. Will the cleaning disc do anything beyond this? I don't want to try burning again until I have a reason to think I will get a different result! I think I have the sort of discs you'all generally recommend. Should I try the 2.4x discs even though my drive only goes down to 3x? Any other sort of disc I should try? 

 

My laptop is running hot so I plan to take it apart to clean it, mostly because it seems like a good idea rather than I think it is causing the write problem. Also, I plan to try the burn after a clean boot (seems better than trying in safe mode?). 

thanks again