imgburn fails after windows 8.1 upgrade

[richk]

I am having trouble with the program hanging on various tasks, starting immediately after upgrading the machine from win7-64 to win8-64 then to win 8.1-64.  I have uninstalled and reinstalled 2.5.8.0. Machine is based on Asus z87 deluxe (z87 chipset).  I tried 2 different drives (Optiarc AD-7280S)  Once it hangs (hard disk light on solid), I need to shut down the machine.  The shutdown doesn't complete, so I need to press and hold the power button.  There is nothing in the system event log. 

 

Imgburn log from the last failure, which occurred while burning a disk, avter writing and before cycling the drive to verify:

 

I 13:41:41 ImgBurn Version 2.5.8.0 started!
I 13:41:41 Microsoft Windows 8 Professional x64 Edition (6.2, Build 9200)
I 13:41:41 Total Physical Memory: 33,357,092 KiB  -  Available: 30,971,172 KiB
I 13:41:41 Initialising SPTI...
I 13:41:41 Searching for SCSI / ATAPI devices...
I 13:41:41 -> Drive 1 - Info: Optiarc DVD RW AD-7280S 1.01 (Y:) (SATA)
I 13:41:41 -> Drive 2 - Info: Optiarc DVD RW AD-7280S 1.01 (Z:) (SATA)
I 13:41:41 Found 2 DVD±RW/RAMs!
I 13:52:49 Operation Started!
I 13:52:49 Source File: H:\install CDs\thinkpad\x1 carbon\win8\Applications - boot disk.iso
I 13:52:49 Source File Sectors: 2,050,064 (MODE1/2048)
I 13:52:49 Source File Size: 4,198,531,072 bytes
I 13:52:49 Source File Volume Identifier: SR30A20400
I 13:52:49 Source File Volume Set Identifier: 19e00000MS UDFBridge
I 13:52:49 Source File Application Identifier: OSCDIMG 2.56 (01/01/2005 TM)
I 13:52:49 Source File Implementation Identifier: Microsoft CDIMAGE UDF
I 13:52:49 Source File File System(s): ISO9660 (Bootable), UDF (1.02)
I 13:52:49 Destination Device: [1:0:0] Optiarc DVD RW AD-7280S 1.01 (Y:) (SATA)
I 13:52:49 Destination Media Type: DVD+R (Disc ID: RITEK-F16-01)
I 13:52:49 Destination Media Supported Write Speeds: 4x, 6x, 8x, 12x, 16x
I 13:52:49 Destination Media Sectors: 2,295,104
I 13:52:49 Write Mode: DVD
I 13:52:49 Write Type: DAO
I 13:52:50 Write Speed: MAX
I 13:52:50 DVD+R Reserve Track: No
I 13:52:50 Link Size: Auto
I 13:52:50 Lock Volume: Yes
I 13:52:50 Test Mode: No
I 13:52:50 OPC: No
I 13:52:50 BURN-Proof: Enabled
I 13:52:50 Write Speed Successfully Set! - Effective: 22,160 KB/s (16x)
I 13:52:50 Book Type Setting: DVD+R
I 13:52:50 Filling Buffer... (80 MiB)
I 13:52:50 Writing LeadIn...
I 13:53:02 Writing Session 1 of 1... (1 Track, LBA: 0 - 2050063)
I 13:53:02 Writing Track 1 of 1... (MODE1/2048, LBA: 0 - 2050063)
I 13:57:48 Synchronising Cache...
I 13:57:49 Closing Track...
I 13:57:54 Finalising Disc...
I 13:58:10 Exporting Graph Data...
I 13:58:10 Graph Data File: C:\Users\R\AppData\Roaming\ImgBurn\Graph Data Files\Optiarc_DVD_RW_AD-7280S_1.01_TUESDAY-DECEMBER-02-2014_1-52_PM_RITEK-F16-01_MAX.ibg
I 13:58:10 Export Successfully Completed!
I 13:58:10 Operation Successfully Completed! - Duration: 00:05:20
I 13:58:10 Average Write Rate: 14,386 KiB/s (10.6x) - Maximum Write Rate: 21,170 KiB/s (15.7x)
I 13:58:10 Cycling Tray before Verify...
W 13:58:19 Waiting for device to become ready...
 

[LIGHTNING UK!]

What's the message in the status bar at that point?

[richk]

I decided to try something else and it still didn't work, but I may have a better message.  The Z87 chipset supports 6 SATA devices and deals with 4 more through 2 ASMedia controllers.  I moved the optical drives to the main (Z87) controller.  At the same time, I turned off the hot-swap option for the drives.  I tried to burn a disk from an iso file.  It burned the disk, and showed the message "finalising disk" .  It then stopped and the imgburn log shows the following:

 

W 15:25:30 Potential 'WaitImmediateIO' Deferred Error - (55%, 0/3) - The request could not be performed because of an I/O device error.
W 15:26:00 Finalise Disc Failed! - Reason: The request could not be performed because of an I/O device error.
W 15:26:00 Retrying (1 of 3)...
W 15:26:00 Retry Failed - Reason: The specified network resource or device is no longer available.
W 15:26:00 Retrying (2 of 3)...
W 15:26:00 Retry Failed - Reason: The specified network resource or device is no longer available.
W 15:26:00 Retrying (3 of 3)...
W 15:26:00 Retry Failed - Reason: The specified network resource or device is no longer available.

 

The machine no longer hung at shutdown, but the drive couldn't be used without a reboot.

Edited December 2, 2014 by richk

[LIGHTNING UK!]

You're losing the real error there, probably due to the drivers being used for the controller. You did well by putting the drive on the Intel one though, that's where it belongs.

 

Try in safe mode and see if you get a different message.

[richk]

I did 2 things.  Before booting into safe mode, I tried to verify the disk I had finished writing before it hung.  I successfully verified, and got the "success" sound, but when I tried to exit the program, it hung, with the message "closing disk".  When I shut down, that hung also.  I booted into safe mode and the burn and verify completed without error.  I tried to figure out what would not start in safe mode, but might interfere, and I decided Intel Rapid Storage Technology was a possibility.  I disabled the service and rebooted.  The program could verify but then it couldn't see the drive and the drive disappeared in Disk Management.

Edited December 3, 2014 by richk

[LIGHTNING UK!]

I'm sure that once you sort out your drivers, everything will work as intended. Which version of IRST do you have installed?

[richk]

Version 13.2.4.1000

 

Taking it out altogether didn't fix the problem, so it has to be interaction with something else

[richk]

The problem turned out to be IRST.  Yesterday, I simply disabled the service, but imgburn still failed.  Today, I completely uninstalled it and things are good