Mr Sputnik Posted December 20, 2014 Posted December 20, 2014 (edited) I'm new to burning blue rays with ImgBurn. The program recognizes the external blue ray drive, reports on the blank disk in the drive, accepts the filename when I double click it, starts with "lead in" and then I get these error messages .Following is the log. Thank you! Plus, I have to force the program to close -- doesn't close when I click on exit. //****************************************\\; ImgBurn Version 2.5.8.0 - Log; Friday, 19 December 2014, 16:02:15; \\****************************************//;;I 15:50:46 ImgBurn Version 2.5.8.0 started!I 15:50:46 Microsoft Windows 7 Professional x64 Edition (6.1, Build 7601 : Service Pack 1)I 15:50:46 Total Physical Memory: 16,680,192 KiB - Available: 13,466,988 KiBI 15:50:46 Initialising SPTI...I 15:50:47 Searching for SCSI / ATAPI devices...I 15:50:47 -> Drive 1 - Info: hp DVD-RAM SW830 BH03 (E:) (RAID)I 15:50:47 -> Drive 2 - Info: HL-DT-ST BD-RE WH14NS40 1.00-A2 (I:) (USB)I 15:50:47 Found 1 DVD±RW/RAM and 1 BD-RE XL!I 15:52:54 Operation Started!I 15:52:54 Source File: C:\screeners\GUARDIANS_OF_THE_GALAXY.isoI 15:52:54 Source File Sectors: 21,849,632 (MODE1/2048)I 15:52:54 Source File Size: 44,748,046,336 bytesI 15:52:54 Source File Volume Identifier: GUARDIANS_OF_THE_GALAXYI 15:52:54 Source File Volume Set Identifier: 54905497014D6620I 15:52:54 Source File Application Identifier: DVDFab Win v1.0I 15:52:54 Source File Implementation Identifier: DVDFabI 15:52:54 Source File File System(s): UDF (2.50)I 15:52:54 Destination Device: [0:0:0] HL-DT-ST BD-RE WH14NS40 1.00 (I:) (USB)I 15:52:54 Destination Media Type: BD-R (Disc ID: VERBAT-IMf-000)I 15:52:54 Destination Media Supported Write Speeds: 4x, 6x, 8xI 15:52:54 Destination Media Sectors: 24,438,784I 15:52:54 Write Mode: BDI 15:52:54 Write Type: DAOI 15:52:54 Write Speed: MAXI 15:52:54 Hardware Defect Management Active: NoI 15:52:54 BD-R Verify Not Required: YesI 15:52:54 Link Size: AutoI 15:52:54 Lock Volume: YesI 15:52:54 Test Mode: NoI 15:52:54 OPC: NoI 15:52:54 BURN-Proof: EnabledI 15:52:54 Write Speed Successfully Set! - Effective: 35,968 KB/s (8x)W 15:53:12 Device Removal Detected!W 15:53:12 The device list will be refreshed at the next available opportunity.I 15:53:12 Filling Buffer... (40 MiB)I 15:53:13 Writing LeadIn...W 15:53:13 Failed to Write Sectors 0 - 31 - Reason: The device is not connected.W 15:53:13 Retrying (1 of 20)...W 15:53:13 Retry Failed - Reason: The device is not connected.W 15:53:13 Retrying (2 of 20)...W 15:53:13 Retry Failed - Reason: The device is not connected.W 15:53:13 Retrying (3 of 20)...W 15:53:13 Retry Failed - Reason: The device is not connected.W 15:53:13 Retrying (4 of 20)...W 15:53:13 Retry Failed - Reason: The device is not connected.W 15:53:13 Retrying (5 of 20)...W 15:53:13 Retry Failed - Reason: The device is not connected.W 15:53:13 Retrying (6 of 20)...W 15:53:13 Retry Failed - Reason: The device is not connected.W 15:53:13 Retrying (7 of 20)...W 15:53:13 Retry Failed - Reason: The device is not connected.W 15:53:13 Retrying (8 of 20)...W 15:53:13 Retry Failed - Reason: The device is not connected.W 15:53:13 Retrying (9 of 20)...W 15:53:13 Retry Failed - Reason: The device is not connected.W 15:53:13 Retrying (10 of 20)...W 15:53:13 Retry Failed - Reason: The device is not connected.W 15:53:13 Retrying (11 of 20)...W 15:53:13 Retry Failed - Reason: The device is not connected.W 15:53:13 Retrying (12 of 20)...W 15:53:13 Retry Failed - Reason: The device is not connected.W 15:53:13 Retrying (13 of 20)...W 15:53:13 Retry Failed - Reason: The device is not connected.W 15:53:13 Retrying (14 of 20)...W 15:53:13 Retry Failed - Reason: The device is not connected.W 15:53:13 Retrying (15 of 20)...W 15:53:13 Retry Failed - Reason: The device is not connected.W 15:53:13 Retrying (16 of 20)...W 15:53:13 Retry Failed - Reason: The device is not connected.W 15:53:13 Retrying (17 of 20)...W 15:53:13 Retry Failed - Reason: The device is not connected.W 15:53:13 Retrying (18 of 20)...W 15:53:13 Retry Failed - Reason: The device is not connected.W 15:53:13 Retrying (19 of 20)...W 15:53:13 Retry Failed - Reason: The device is not connected.W 15:53:13 Retrying (20 of 20)...W 15:53:13 Retry Failed - Reason: The device is not connected.W 15:57:14 Retrying (21)...W 15:57:14 Retry Failed - Reason: The device is not connected.E 15:57:16 Failed to Write Sectors 0 - 31 - Reason: The device is not connected.I 15:57:16 Synchronising Cache...W 15:57:16 Synchronise Cache Failed! - Reason: The device is not connected.E 15:57:19 Synchronise Cache Failed! - Reason: The device is not connected.W 15:57:22 User opted to skip the 'Close Track/Session/Disc' functions.E 15:57:22 Failed to Write Image!E 15:57:22 Operation Failed! - Duration: 00:04:27I 15:57:22 Average Write Rate: N/A - Maximum Write Rate: N/AW 15:57:22 Device Removal Detected!W 15:57:22 The device list will be refreshed at the next available opportunity.E 15:57:29 CreateFile Failed! - Device: '\\.\CdRom1'E 15:57:29 Reason: The system cannot find the file specified.I 15:57:29 Searching for SCSI / ATAPI devices...I 15:57:29 -> Drive 1 - Info: hp DVD-RAM SW830 BH03 (E:) (RAID)I 15:57:29 -> Drive 2 - Info: HL-DT-ST BD-RE WH14NS40 1.00-A2 (USB)I 15:57:29 Found 1 DVD±RW/RAM and 1 BD-RE XL!I 15:57:40 Operation Started!I 15:57:40 Source File: C:\screeners\GUARDIANS_OF_THE_GALAXY.isoI 15:57:40 Source File Sectors: 21,849,632 (MODE1/2048)I 15:57:40 Source File Size: 44,748,046,336 bytesI 15:57:40 Source File Volume Identifier: GUARDIANS_OF_THE_GALAXYI 15:57:40 Source File Volume Set Identifier: 54905497014D6620I 15:57:40 Source File Application Identifier: DVDFab Win v1.0I 15:57:40 Source File Implementation Identifier: DVDFabI 15:57:40 Source File File System(s): UDF (2.50)I 15:57:40 Destination Device: [0:0:0] HL-DT-ST BD-RE WH14NS40 1.00 (USB)I 15:57:40 Destination Media Type: BD-R (Disc ID: VERBAT-IMf-000)I 15:57:40 Destination Media Supported Write Speeds: 4x, 6x, 8xI 15:57:40 Destination Media Sectors: 24,438,784I 15:57:40 Write Mode: BDI 15:57:40 Write Type: DAOI 15:57:40 Write Speed: MAXI 15:57:40 Hardware Defect Management Active: NoI 15:57:40 BD-R Verify Not Required: YesI 15:57:40 Link Size: AutoI 15:57:40 Lock Volume: YesI 15:57:40 Test Mode: NoI 15:57:40 OPC: NoI 15:57:40 BURN-Proof: EnabledI 15:57:40 Write Speed Successfully Set! - Effective: 35,968 KB/s (8x)I 15:57:57 Filling Buffer... (40 MiB)I 15:57:57 Writing LeadIn...W 15:57:57 Failed to Write Sectors 0 - 31 - Reason: The device is not connected.W 15:57:57 Retrying (1 of 20)...W 15:57:57 Retry Failed - Reason: The device is not connected.W 15:57:57 Retrying (2 of 20)...W 15:57:57 Retry Failed - Reason: The device is not connected.W 15:57:57 Retrying (3 of 20)...W 15:57:57 Retry Failed - Reason: The device is not connected.W 15:57:57 Retrying (4 of 20)...W 15:57:57 Retry Failed - Reason: The device is not connected.W 15:57:57 Retrying (5 of 20)...W 15:57:57 Retry Failed - Reason: The device is not connected.W 15:57:57 Retrying (6 of 20)...W 15:57:57 Retry Failed - Reason: The device is not connected.W 15:57:57 Retrying (7 of 20)...W 15:57:57 Retry Failed - Reason: The device is not connected.W 15:57:57 Retrying (8 of 20)...W 15:57:57 Retry Failed - Reason: The device is not connected.W 15:57:57 Retrying (9 of 20)...W 15:57:57 Retry Failed - Reason: The device is not connected.W 15:57:57 Retrying (10 of 20)...W 15:57:57 Retry Failed - Reason: The device is not connected.W 15:57:57 Retrying (11 of 20)...W 15:57:57 Retry Failed - Reason: The device is not connected.W 15:57:57 Retrying (12 of 20)...W 15:57:57 Retry Failed - Reason: The device is not connected.W 15:57:57 Retrying (13 of 20)...W 15:57:57 Retry Failed - Reason: The device is not connected.W 15:57:58 Retrying (14 of 20)...W 15:57:58 Retry Failed - Reason: The device is not connected.W 15:57:58 Retrying (15 of 20)...W 15:57:58 Retry Failed - Reason: The device is not connected.W 15:57:58 Retrying (16 of 20)...W 15:57:58 Retry Failed - Reason: The device is not connected.W 15:57:58 Retrying (17 of 20)...W 15:57:58 Retry Failed - Reason: The device is not connected.W 15:57:58 Retrying (18 of 20)...W 15:57:58 Retry Failed - Reason: The device is not connected.W 15:57:58 Retrying (19 of 20)...W 15:57:58 Retry Failed - Reason: The device is not connected.W 15:57:58 Retrying (20 of 20)...W 15:57:58 Retry Failed - Reason: The device is not connected.W 15:58:29 Device Arrival Detected!W 15:58:29 The device list will be refreshed at the next available opportunity.E 16:02:03 Failed to Write Sectors 0 - 31 - Reason: The device is not connected.I 16:02:03 Synchronising Cache...W 16:02:03 Synchronise Cache Failed! - Reason: The device is not connected.E 16:02:05 Synchronise Cache Failed! - Reason: The device is not connected.W 16:02:07 User opted to skip the 'Close Track/Session/Disc' functions.E 16:02:07 Failed to Write Image!E 16:02:07 Operation Failed! - Duration: 00:04:27I 16:02:07 Average Write Rate: N/A - Maximum Write Rate: N/AE 16:02:12 CreateFile Failed! - Device: '\\.\CdRom2'E 16:02:12 Reason: The system cannot find the file specified.I 16:02:12 Searching for SCSI / ATAPI devices...I 16:02:12 -> Drive 1 - Info: hp DVD-RAM SW830 BH03 (E:) (RAID)I 16:02:12 -> Drive 2 - Info: HL-DT-ST BD-RE WH14NS40 1.00-A2 (USB)I 16:02:12 Found 1 DVD±RW/RAM and 1 BD-RE XL!I 16:02:15 Close Request AcknowledgedI 16:02:15 Closing Down...I 16:02:15 Shutting down SPTI...I 16:02:15 ImgBurn closed! Edited December 20, 2014 by Mr Sputnik
spinningwheel Posted December 20, 2014 Posted December 20, 2014 Try this: http://forum.imgburn.com/index.php?/topic/22991-closing-track-failed-reason-the-device-is-not-connected/?hl=%2Bthe+%2Bdevice+%2Bnot+%2Bconnected&do=findComment&comment=153526
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