Troubleshooting ImgBurn Failures

[AleaIactaEst]

First of all, I'd just like to say that I'm new to ImgBurn and burning DVDs, so please bear with me  .  I am attempting to backup a decrypted .iso movie to DVD using ImgBurn.  So far, I've only managed to make myself some nice new coasters.  I've been running into a number of errors caused by a Program Memory Area Update Failure:  failed to synchronize cache, failed to close track, and failed to finalize disc.  I've also been running into many "Unrecovered Read" errors while verifying.

 

OS:  Windows 7 (64-bit)

ImgBurn Version:  v2.5.8.0

DVD Burner:  LG Super Multi (HL-DT-ST DVDRAM GSA-4167B ATA Device)

DVD Burner Firmware Version:  DL13 (previously DL11)

Media:  Philips DVD+R (4.7 GB, 1-16x)

 

By updating the firmware (from DL11 to DL13) and writing at a slower speed (4x), I was able to reduce but not eliminate the number of failures.  The burned discs are unreadable by my DVD player.  I can view the DVD contents on my computer, but the video freezes during playback.  Log:

 

I 14:16:39 ImgBurn Version 2.5.8.0 started!
I 14:16:39 Microsoft Windows 7 Ultimate x64 Edition (6.1, Build 7601 : Service Pack 1)
I 14:16:39 Total Physical Memory: 2,096,312 KiB  -  Available: 875,352 KiB
I 14:16:39 Initialising SPTI...
I 14:16:39 Searching for SCSI / ATAPI devices...
I 14:16:39 -> Drive 1 - Info: HL-DT-ST DVDRAM GSA-4167B DL13-01 (G:) (ATA)
I 14:16:39 Found 1 DVD±RW/RAM!
I 14:19:54 Operation Started!
I 14:19:54 Source File: D:\Test.ISO
I 14:19:54 Source File Sectors: 2,285,828 (MODE1/2048)
I 14:19:54 Source File Size: 4,681,375,744 bytes
I 14:19:54 Source File Volume Identifier: Test
I 14:19:54 Source File Volume Set Identifier: 008F9A5DDVDSHRNK
I 14:19:54 Source File Implementation Identifier: DVD Shrink
I 14:19:54 Source File File System(s): ISO9660, UDF (1.02)
I 14:19:54 Destination Device: [1:0:0] HL-DT-ST DVDRAM GSA-4167B DL13 (G:) (ATA)
I 14:19:54 Destination Media Type: DVD+R (Disc ID: CMC MAG-M01-00)
I 14:19:54 Destination Media Supported Write Speeds: 4x, 8x, 12x, 16x
I 14:19:54 Destination Media Sectors: 2,295,104
I 14:19:54 Write Mode: DVD
I 14:19:54 Write Type: DAO
I 14:19:54 Write Speed: 4x
I 14:19:54 DVD+R Reserve Track: No
I 14:19:54 Link Size: Auto
I 14:19:54 Lock Volume: Yes
I 14:19:54 Test Mode: No
I 14:19:54 OPC: No
I 14:19:54 BURN-Proof: Enabled
I 14:19:54 Write Speed Successfully Set! - Effective: 5,540 KB/s (4x)
I 14:19:54 Book Type Setting: DVD-ROM
I 14:19:55 Filling Buffer... (80 MiB)
I 14:19:56 Writing LeadIn...
I 14:20:06 Writing Session 1 of 1... (1 Track, LBA: 0 - 2285827)
I 14:20:06 Writing Track 1 of 1... (MODE1/2048, LBA: 0 - 2285827)
I 14:34:11 Synchronising Cache...
I 14:34:12 Closing Track...
W 14:34:21 Potential 'WaitImmediateIO' Deferred Error - (0%, 0/3) - Program Memory Area Update Failure
W 14:34:21 Close Track Failed! - Reason: Program Memory Area Update Failure
W 14:34:21 Retrying (1 of 3)...
I 14:34:25 Finalising Disc...
W 14:34:45 Potential 'WaitImmediateIO' Deferred Error - (0%, 0/3) - Program Memory Area Update Failure
W 14:34:45 Finalise Disc Failed! - Reason: Program Memory Area Update Failure
W 14:34:45 Retrying (1 of 3)...
I 14:34:46 Exporting Graph Data...
I 14:34:46 Graph Data File: C:\Users\JJ\AppData\Roaming\ImgBurn\Graph Data Files\HL-DT-ST_DVDRAM_GSA-4167B_DL13_APRIL-16-15_2-19_PM_CMC_MAG-M01-00_4x.ibg
I 14:34:46 Export Successfully Completed!
I 14:34:46 Operation Successfully Completed! - Duration: 00:14:52
I 14:34:46 Average Write Rate: 5,416 KiB/s (4.0x) - Maximum Write Rate: 5,452 KiB/s (4.0x)
I 14:34:46 Cycling Tray before Verify...
W 14:35:10 Waiting for device to become ready...
I 14:36:04 Device Ready!
I 14:36:10 Operation Started!
I 14:36:10 Source Device: [1:0:0] HL-DT-ST DVDRAM GSA-4167B DL13 (G:) (ATA)
I 14:36:10 Source Media Type: DVD+R (Book Type: DVD+R) (Disc ID: CMC MAG-M01-00)
I 14:36:10 Source Media Supported Read Speeds: 2.4x, 4.8x, 8x, 10x
I 14:36:10 Source Media Supported Write Speeds: 4x, 8x, 12x, 16x
I 14:36:10 Source Media Sectors: 2,285,840 (Track Path: PTP)
I 14:36:10 Source Media Size: 4,681,400,320 bytes
I 14:36:10 Image File: D:\Test.ISO
I 14:36:10 Image File Sectors: 2,285,828 (MODE1/2048)
I 14:36:10 Image File Size: 4,681,375,744 bytes
I 14:36:10 Image File Volume Identifier: Test
I 14:36:10 Image File Volume Set Identifier: 008F9A5DDVDSHRNK
I 14:36:10 Image File Implementation Identifier: DVD Shrink
I 14:36:10 Image File File System(s): ISO9660, UDF (1.02)
I 14:36:10 Read Speed (Data/Audio): MAX / MAX
I 14:36:11 Read Speed - Effective: 4.1x - 10x
I 14:36:11 Verifying Session 1 of 1... (1 Track, LBA: 0 - 2285827)
I 14:36:11 Verifying Track 1 of 1... (MODE1/2048, LBA: 0 - 2285827)
W 15:09:36 Failed to Read Sectors 2265152 - 2265183 - Reason: Unrecovered Read Error
W 15:09:42 Failed to Read Sectors 2266784 - 2266815 - Reason: Unrecovered Read Error
W 15:09:46 Failed to Read Sectors 2270848 - 2270879 - Reason: Unrecovered Read Error
W 15:09:49 Failed to Read Sector 2270864 - Reason: Unrecovered Read Error
W 15:09:49 Sector 2270864 maps to File: \VIDEO_TS\VTS_01_5.VOB
W 15:09:52 Retrying (1)...
I 15:09:53 Verifying Sectors...
W 15:09:54 Failed to Read Sectors 2270992 - 2271023 - Reason: Unrecovered Read Error
W 15:09:57 Failed to Read Sectors 2272048 - 2272079 - Reason: Unrecovered Read Error
W 15:10:01 Failed to Read Sector 2272064 - Reason: Unrecovered Read Error
W 15:10:01 Sector 2272064 maps to File: \VIDEO_TS\VTS_01_5.VOB
W 15:10:06 Failed to Read Sector 2272065 - Reason: Unrecovered Read Error
W 15:10:06 Sector 2272065 maps to File: \VIDEO_TS\VTS_01_5.VOB
W 15:10:13 Failed to Read Sector 2272066 - Reason: Unrecovered Read Error
W 15:10:13 Sector 2272066 maps to File: \VIDEO_TS\VTS_01_5.VOB
W 15:10:17 Failed to Read Sector 2272067 - Reason: Unrecovered Read Error
W 15:10:17 Sector 2272067 maps to File: \VIDEO_TS\VTS_01_5.VOB
W 15:10:20 Failed to Read Sector 2272068 - Reason: Unrecovered Read Error
W 15:10:20 Sector 2272068 maps to File: \VIDEO_TS\VTS_01_5.VOB
W 15:10:27 Failed to Read Sector 2272069 - Reason: Unrecovered Read Error
W 15:10:27 Sector 2272069 maps to File: \VIDEO_TS\VTS_01_5.VOB
W 15:10:30 Failed to Read Sector 2272070 - Reason: Unrecovered Read Error
W 15:10:30 Sector 2272070 maps to File: \VIDEO_TS\VTS_01_5.VOB
W 15:10:32 Failed to Read Sector 2272071 - Reason: Unrecovered Read Error
W 15:10:32 Sector 2272071 maps to File: \VIDEO_TS\VTS_01_5.VOB
W 15:10:34 Failed to Read Sector 2272072 - Reason: Unrecovered Read Error
W 15:10:34 Sector 2272072 maps to File: \VIDEO_TS\VTS_01_5.VOB
W 15:10:36 Failed to Read Sector 2272073 - Reason: Unrecovered Read Error
W 15:10:36 Sector 2272073 maps to File: \VIDEO_TS\VTS_01_5.VOB
W 15:10:38 Failed to Read Sector 2272074 - Reason: Unrecovered Read Error
W 15:10:38 Sector 2272074 maps to File: \VIDEO_TS\VTS_01_5.VOB
W 15:10:40 Failed to Read Sector 2272075 - Reason: Unrecovered Read Error
W 15:10:40 Sector 2272075 maps to File: \VIDEO_TS\VTS_01_5.VOB
W 15:10:42 Failed to Read Sector 2272076 - Reason: Unrecovered Read Error
W 15:10:42 Sector 2272076 maps to File: \VIDEO_TS\VTS_01_5.VOB
W 15:10:45 Failed to Read Sector 2272077 - Reason: Unrecovered Read Error
W 15:10:45 Sector 2272077 maps to File: \VIDEO_TS\VTS_01_5.VOB
W 15:10:48 Failed to Read Sector 2272078 - Reason: Unrecovered Read Error
W 15:10:48 Sector 2272078 maps to File: \VIDEO_TS\VTS_01_5.VOB
W 15:10:53 Failed to Read Sector 2272079 - Reason: Unrecovered Read Error
W 15:10:53 Sector 2272079 maps to File: \VIDEO_TS\VTS_01_5.VOB
W 15:10:55 Failed to Read Sectors 2272624 - 2272655 - Reason: Unrecovered Read Error
W 15:10:59 Failed to Read Sectors 2276560 - 2276591 - Reason: Unrecovered Read Error
W 15:11:03 Failed to Read Sectors 2280720 - 2280751 - Reason: Unrecovered Read Error
W 15:11:10 Failed to Read Sectors 2284880 - 2284911 - Reason: Unrecovered Read Error
W 15:11:12 Failed to Read Sectors 2284944 - 2284975 - Reason: Unrecovered Read Error
W 15:11:17 Failed to Read Sectors 2285584 - 2285615 - Reason: Unrecovered Read Error
W 15:11:23 Failed to Read Sector 2285584 - Reason: Unrecovered Read Error
W 15:11:23 Sector 2285584 maps to File: \VIDEO_TS\VTS_01_5.VOB
W 15:11:25 Failed to Read Sector 2285585 - Reason: Unrecovered Read Error
W 15:11:25 Sector 2285585 maps to File: \VIDEO_TS\VTS_01_5.VOB
W 15:11:29 Failed to Read Sector 2285586 - Reason: Unrecovered Read Error
W 15:11:29 Sector 2285586 maps to File: \VIDEO_TS\VTS_01_5.VOB
W 15:11:31 Failed to Read Sector 2285587 - Reason: Unrecovered Read Error
W 15:11:31 Sector 2285587 maps to File: \VIDEO_TS\VTS_01_5.VOB
I 15:11:33 Exporting Graph Data...
I 15:11:33 Graph Data File: C:\Users\JJ\AppData\Roaming\ImgBurn\Graph Data Files\HL-DT-ST_DVDRAM_GSA-4167B_DL13_APRIL-16-15_2-19_PM_CMC_MAG-M01-00_4x.ibg
I 15:11:33 Export Successfully Completed!
I 15:11:33 Operation Successfully Completed! - Duration: 00:35:22
I 15:11:33 Average Verify Rate: 2,156 KiB/s (1.6x) - Maximum Verify Rate: 5,846 KiB/s (4.3x)
 

 

Apart from using a better burner or media, I'm not sure how to go about fixing these problems.  Any help is appreciated!

Edited April 18, 2015 by AleaIactaEst

[LIGHTNING UK!]

If cleaning the drive with a cleaning disc doesn't help, your only real option is a new drive and/or better discs.

 

There's no magic fix for when drive / firmware / media combos don't work.

[AleaIactaEst]

What does the Program Memory Area Update Failure indicate?  Do you think it is the drive and media that are causing this issue?  I've seen Verbatim DVD+R media recommended in other threads, but what brands/models of DVD/Bluray drives would you recommend?  Thanks for the quick reply.

[AleaIactaEst]

I noticed a pinned topic devoted to the Program Memory Area Update Failure.  It's great that you were able to prove that ImgBurn is not at fault for the failure, but I'm sure many people would appreciate it if possible solutions to the problem were also included -- eg. cleaning the drive, updating the drive's firmware, using a better drive, or using better media.  It also might be helpful to know what exactly a Program Memory Area Update Failure means.  Just my 2 cents

[LIGHTNING UK!]

That thread was mainly aimed at buggy drives / firmware at that time.

 

If you get it now and have a more recent drive / firmware then it's probably due to an actual problem with the hardware / media you're using.

 

There are only really 2 makes of BD drive now... LG and Pioneer. I'd go for the Pioneer.

[AleaIactaEst]

It turned out to be a media problem after all... I tried a Verbatim DVD-R today and it burned perfectly with no failures  .  Thanks for your help!  I'll probably still look into a Pioneer BD for the future.