disc not empty error trying to burn iso with dvd-r

[wajowens]

Hi,

 

I've dled the latest imgburn and tried to burn an iso to a blank dvd-r, and got a disc not empty message. 

 

I've attached the log. I'd be very grateful for any help!

 

thanks

 

ImgBurn.log

[dbminter]

Go into Read mode and make sure it's actually empty.  Make sure there aren't actually any contents on the disc.

 

 

Try inserting another one of them and see if it's the same as this one.

 

 

Sometimes, especially with cheaper media, you actually gets packs that contain returned failed burns.  If ImgBurn can't detect there's actually contents on the disc, then you've got a more serious problem. 

 

 

What's the MID on this disc?  Could be your HP drive doesn't like that kind of MID.  It may not see them as actual blanks.

[LIGHTNING UK!]

Almost all of those commands are erroring out and no additional sense info is being reported.

 

That's probably related to the controller the drive is attached to or the driver.

[wajowens]

thanks for that... might you have any suggestions about what one might do in these circumstances?

[LIGHTNING UK!]

Right click the drive selection box and pick 'family tree'.

 

Close the prompt that comes up and then copy and paste everything from the log window please.

[wajowens]

Hi. I really do appreciate this mate, I realise you're going above and beyond imgburn software support here!

 

i should mention that I've got it to work a few times by turning the computer off and on. So this report might well be saying that all is fine! 

 

I 11:09:53 ImgBurn Version 2.5.8.0 started!

I 11:09:53 Microsoft Windows 8 Core x64 Edition (6.2, Build 9200)

I 11:09:53 Total Physical Memory: 4,078,876 KiB  -  Available: 2,523,268 KiB

I 11:09:53 Initialising SPTI...

I 11:09:53 Searching for SCSI / ATAPI devices...

I 11:09:56 -> Drive 1 - Info: hp DVD-RAM UJ8D1 H.01 (E:) (SATA)

I 11:09:56 Found 1 DVD±RW/RAM!

I 11:10:12 Device: [0:0:0] hp DVD-RAM UJ8D1 H.01 (E:) (SATA)

I 11:10:12 Family Tree:

I 11:10:12 -> ACPI x64-based PC

I 11:10:12 -> Microsoft ACPI-Compliant System

I 11:10:12 -> PCI Express Root Complex

I 11:10:12 -> Intel® 7 Series Chipset Family SATA AHCI Controller (VEN_8086&DEV_1E03 - Intel - iaStorA - v11.5.2.1001)

I 11:10:12 -> CD-ROM Drive (hp DVD-RAM UJ8D1) (Bus Number 2, Target Id 0, LUN 0)

[LIGHTNING UK!]

Right well what I'd do here is install the latest Intel rapid storage technology driver.

[dbminter]

What's weird is the issue apparently keeps repeating itself even after you power cycle.  Sometimes drives just need a power cycle to fix an issue.  I forgot to mention that as something to try.    But it apparently is an issue that goes away and keeps coming back, then?