Not able to read full disk

[retron5isalive]

I'm trying to read a windows 10 disk to make an iso image, but every time I try the read only takes 2 seconds and the iso file is only about 2kb (when I know it should be around 4gb). If anyone has any suggestions or knows why this might be happening I'd appreciate the feedback. Thanks

[LIGHTNING UK!]

You need to post the log.

 

Please also copy and paste all of the disc info from the box on the right when you're in Read mode and the problem disc is in the drive.

[retron5isalive]

This is what is the disc info on the right:

PBDS CDRWDVD DH-48C2S ND11 (ATA)

Current Profile: DVD-ROM

 

Disc Information:

Status: Complete

State of Last Session: Complete

Erasable: No

Sessions: 1

Sectors: 3,075,216

Size: 6,298,042,368 bytes

Time: 683:24:66 (MM:SS:FF)

Supported Read Speeds: 2x, 4x, 6x, 6.4x, 8x

Current Read Speed: 2.4x - 4.8x

 

File System Information:

Sectors: 3,075,216

Size: 6,298,042,368 bytes

Time: 683:24:66 (MM:SS:FF)

 

TOC Information:

Session 1... (LBA: 0)

-> Track 01  (Mode 1, LBA: 0 - 3075215)

-> LeadOut  (LBA: 3075216)

 

Track Information:

Session 1...

-> Track 01 (LTSA: 0, LTS: 1, LRA: 0)

 

Physical Format Information (Last Recorded - L0):

Book Type: DVD-ROM

Part Version: 1

Disc Size: 120 mm

Maximum Read Rate: 10.08 Mbps

Number of Layers: 2

Track Path: Opposite Track Path (OTP)

Linear Density: 0.293 um/bit

Track Density: 0.74 um/track

First Physical Sector of Data Area: 196,608

Last Physical Sector of Data Area: 16,580,591

Last Physical Sector in Layer 0: 1,734,223

 

Physical Format Information (Last Recorded - L1):

Book Type: DVD-ROM

Part Version: 1

Disc Size: 120 mm

Maximum Read Rate: 10.08 Mbps

Number of Layers: 2

Track Path: Opposite Track Path (OTP)

Linear Density: 0.293 um/bit

Track Density: 0.74 um/track

First Physical Sector of Data Area: 196,608

Last Physical Sector of Data Area: 16,580,591

Last Physical Sector in Layer 0: 1,734,223

 

Layer Information:

Layer 0 Sectors: 1,537,616 (50%)

Layer 1 Sectors: 1,537,600 (50%)

 

 

This is the log after running read on the disc:

I 13:26:36 ImgBurn Version 2.5.8.0 started!

I 13:26:36 Microsoft Windows 7 Professional x64 Edition (6.1, Build 7601 : Service Pack 1)

I 13:26:36 Total Physical Memory: 4,126,360 KiB  -  Available: 1,256,280 KiB

I 13:26:36 Initialising SPTI...

I 13:26:36 Searching for SCSI / ATAPI devices...

I 13:26:36 -> Drive 1 - Info: PBDS CDRWDVD DH-48C2S ND11 (D:) (ATA)

I 13:26:36 Found 1 DVD-ROM/CD-RW!

I 13:29:28 Operation Started!

I 13:29:28 Source Device: [1:0:0] PBDS CDRWDVD DH-48C2S ND11 (D:) (ATA)

I 13:29:28 Source Media Type: DVD-ROM (Book Type: DVD-ROM)

I 13:29:28 Source Media Supported Read Speeds: 2x, 4x, 6x, 6.4x, 8x

I 13:29:28 Source Media Sectors: 3,075,216 (Track Path: OTP - L0: 1,537,616 - L1: 1,537,600)

I 13:29:28 Source Media Size: 6,298,042,368 bytes

I 13:29:28 Source Media Volume Identifier: W10_X64

I 13:29:28 Source Media Volume Set Identifier: W10_X64

I 13:29:28 Source Media Application Identifier: OSCDIMG 2.56 (01/01/2005 TM)

I 13:29:28 Source Media File System(s): ISO9660

I 13:29:28 Read Speed (Data/Audio): MAX / MAX

I 13:29:29 Destination File: C:\Users\Owner\Documents\OS Iso\W10_X64.ISO

I 13:29:29 Destination Free Space: 67,690,496,000 Bytes (66,104,000.00 KiB) (64,554.69 MiB) (63.04 GiB)

I 13:29:29 Destination File System: NTFS

I 13:29:29 File Splitting: Auto

I 13:29:30 Read Speed - Effective: 3.2x - 6.4x

I 13:29:30 Reading Session 1 of 1... (1 Track, LBA: 0 - 0)

I 13:29:30 Reading Track 1 of 1... (MODE1/2048, LBA: 0 - 0)

I 13:29:32 Exporting Graph Data...

I 13:29:32 Graph Data File: C:\Users\Owner\AppData\Roaming\ImgBurn\Graph Data Files\PBDS_CDRWDVD_DH-48C2S_ND11_WEDNESDAY-MAY-18-2016_1-29_PM_N-A.ibg

I 13:29:32 Export Successfully Completed!

I 13:29:32 Operation Successfully Completed! - Duration: 00:00:03

I 13:29:32 Average Read Rate: 0 KiB/s (0.0x) - Maximum Read Rate: 0 KiB/s (0.0x)

 

[LIGHTNING UK!]

This is what's wrong...

 

Track Information:

Session 1...

-> Track 01 (LTSA: 0, LTS: 1, LRA: 0)

Your drive is misreporting the size of the track. LTS is 'Logical Track Size', and as you can see, it's being reported as '1' sector (2048 bytes).

 

A firmware update may fix it.

 

Here's one I found earlier...

 

http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=R185338

 

If that doesn't fix it, you'll have to read the disc in another drive without that firmware bug.

[retron5isalive]

Tried the firmware update and restarted the computer but still wasn't able to burn a disc properly. Tried it on another computer and it worked like normal. So I guess my plan now is to try and get a new drive.. Thanks for the help though!