ImgBurn won't open - MS Event ID 1000

88keyz · October 22, 2006

I've recently re-installed Windows XP (legal copy) on my machine and now ImgBurn won't work. I get an Event ID 1000 from Event Viewer. Here are the two error logs I was able to find on the error. Any ideas?

Error Log 1:

<?xml version="1.0" encoding="UTF-16"?>

<MATCHING_FILE NAME="ImgBurn.exe" SIZE="978944" CHECKSUM="0xD67D3210" BIN_FILE_VERSION="2.1.0.0" BIN_PRODUCT_VERSION="2.1.0.0" PRODUCT_VERSION="2.1.0.0" FILE_DESCRIPTION="ImgBurn - The Ultimate Image Burner!" COMPANY_NAME="LIGHTNING UK!" PRODUCT_NAME="ImgBurn" FILE_VERSION="2.1.0.0" ORIGINAL_FILENAME="ImgBurn.exe" INTERNAL_NAME="ImgBurn" LEGAL_COPYRIGHT="Copyright? 2006" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF028A" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.1.0.0" UPTO_BIN_PRODUCT_VERSION="2.1.0.0" LINK_DATE="09/11/2006 20:26:07" UPTO_LINK_DATE="09/11/2006 20:26:07" VER_LANGUAGE="English (United Kingdom) [0x809]" />

<MATCHING_FILE NAME="uninstall.exe" SIZE="64683" CHECKSUM="0x24C4D0E8" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="09/09/2006 14:44:18" UPTO_LINK_DATE="09/09/2006 14:44:18" />

</EXE>

<MATCHING_FILE NAME="kernel32.dll" SIZE="984064" CHECKSUM="0xF12E1D4A" BIN_FILE_VERSION="5.1.2600.2945" BIN_PRODUCT_VERSION="5.1.2600.2945" PRODUCT_VERSION="5.1.2600.2945" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft? Windows? Operating System" FILE_VERSION="5.1.2600.2945 (xpsp_sp2_gdr.060704-2349)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="? Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF724D" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2945" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2945" LINK_DATE="07/05/2006 10:55:00" UPTO_LINK_DATE="07/05/2006 10:55:00" VER_LANGUAGE="English (United States) [0x409]" />

</EXE>

</DATABASE>

Error Log 2:

Event Type: Error

Event Source: Application Error

Event Category: None

Event ID: 1000

Date: 22/10/2006

Time: 7:33:18 PM

User: N/A

Computer: COLOSSUS

Description:

Faulting application imgburn.exe, version 2.1.0.0, faulting module unknown, version 0.0.0.0, fault address 0x10010ab0.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 46 61 69 6c ion Fail

0010: 75 72 65 20 20 69 6d 67 ure img

0018: 62 75 72 6e 2e 65 78 65 burn.exe

0020: 20 32 2e 31 2e 30 2e 30 2.1.0.0

0028: 20 69 6e 20 75 6e 6b 6e in unkn

0030: 6f 77 6e 20 30 2e 30 2e own 0.0.

0038: 30 2e 30 20 61 74 20 6f 0.0 at o

0040: 66 66 73 65 74 20 31 30 ffset 10

0048: 30 31 30 61 62 30 0d 0a 010ab0..

**LIGHTNING UK!** · October 22, 2006

Sorry, I can't really help with that.

You'd need to run ImgBurn within a debugger (something like WinDbg from Microsoft - it's free) and see what's loading when it crashes.

I'm guessing you don't even get to see the splashscreen yeah?

88keyz · October 23, 2006

That's right, nothing just an error box. Here is the info from windbg. After pressing Go (F5) twice in windbg the program opens. Weird.

Microsoft ® Windows Debugger Version 6.6.0007.5

CommandLine: "C:\Program Files\Video\ImgBurn\ImgBurn.exe"

Symbol search path is: srv*C:\Windows\Symbols*http://msdl.microsoft.com/download/symbols

Executable search path is:

ModLoad: 00400000 00939000 image00400000

ModLoad: 7c900000 7c9b0000 ntdll.dll

ModLoad: 7c800000 7c8f4000 C:\WINDOWS\system32\kernel32.dll

ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.DLL

ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll

ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.DLL

ModLoad: 73000000 73026000 C:\WINDOWS\system32\WINSPOOL.DRV

ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll

ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll

ModLoad: 77d40000 77dd0000 C:\WINDOWS\system32\USER32.dll

ModLoad: 773d0000 774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\COMCTL32.DLL

ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll

ModLoad: 763b0000 763f9000 C:\WINDOWS\system32\COMDLG32.DLL

ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll

ModLoad: 76780000 76789000 C:\WINDOWS\system32\SHFOLDER.DLL

ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.DLL

ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\OLE32.DLL

ModLoad: 77120000 771ac000 C:\WINDOWS\system32\OLEAUT32.DLL

(22c.d0c): Break instruction exception - code 80000003 (first chance)

eax=00251eb4 ebx=7ffde000 ecx=00000001 edx=00000002 esi=00251f48 edi=00251eb4

eip=7c901230 esp=0012fb20 ebp=0012fc94 iopl=0 nv up ei pl nz na po nc

cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202

ntdll!DbgBreakPoint:

7c901230 cc int 3

0:000> g

ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL

(22c.d0c): Access violation - code c0000005 (first chance)

First chance exceptions are reported before any exception handling.

This exception may be expected and handled.

eax=00000000 ebx=7ffde000 ecx=0012ffb0 edx=7c90eb94 esi=7c9118f1 edi=00011970

eip=0040180a esp=0012ffbc ebp=0012fff0 iopl=0 nv up ei pl zr na pe nc

cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010246

*** ERROR: Module load completed but symbols could not be loaded for image00400000

image00400000+0x180a:

0040180a 8908 mov dword ptr [eax],ecx ds:0023:00000000=????????

0:000> g

ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\uxtheme.dll

ModLoad: 602c0000 602d0000 C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spam\QSP-5.0.416.0\QOEHook.dll

ModLoad: 10100000 1010f000 C:\Program Files\Logitech\SetPoint\lgscroll.dll

ModLoad: 78130000 781cb000 C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.42_x-ww_0de06acd\MSVCR80.dll

ModLoad: 7c420000 7c4a7000 C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.42_x-ww_0de06acd\MSVCP80.dll

ModLoad: 77690000 776b1000 C:\WINDOWS\system32\NTMARTA.DLL

ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll

ModLoad: 71bf0000 71c03000 C:\WINDOWS\system32\SAMLIB.dll

ModLoad: 755c0000 755ee000 C:\WINDOWS\system32\msctfime.ime

ModLoad: 74000000 74056000 C:\WINDOWS\system32\pdh.dll

ModLoad: 74320000 7435d000 C:\WINDOWS\system32\ODBC32.dll

ModLoad: 711a0000 711a6000 C:\WINDOWS\system32\odbcbcp.dll

ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll

ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll

ModLoad: 20000000 20017000 C:\WINDOWS\system32\odbcint.dll

ModLoad: 76fd0000 7704f000 C:\WINDOWS\system32\CLBCATQ.DLL

ModLoad: 77050000 77115000 C:\WINDOWS\system32\COMRes.dll

ModLoad: 75f80000 7607d000 C:\WINDOWS\system32\browseui.dll

ModLoad: 76bf0000 76bfb000 C:\WINDOWS\system32\PSAPI.DLL

ModLoad: 10000000 10016000 C:\WINDOWS\system32\ELBYCDIO.DLL

eax=77c3b8c1 ebx=00000000 ecx=003323d8 edx=77c61ae8 esi=7c90e88e edi=00000000

eip=7c90eb94 esp=0012fe64 ebp=0012ff60 iopl=0 nv up ei pl zr na pe nc

cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246

ntdll!KiFastSystemCallRet:

7c90eb94 c3 ret

88keyz · October 25, 2006

Still getting the same thing after another fresh reload! Here is the second WinDbg log.

Microsoft ? Windows Debugger Version 6.6.0007.5

CommandLine: "C:\Program Files\ImgBurn\ImgBurn.exe"

Symbol search path is: *** Invalid ***

****************************************************************************

* Symbol loading may be unreliable without a symbol search path. *

* Use .symfix to have the debugger choose a symbol path. *

* After setting your symbol path, use .reload to refresh symbol locations. *

****************************************************************************

Executable search path is:

ModLoad: 00400000 00939000 image00400000

ModLoad: 7c900000 7c9b0000 ntdll.dll

ModLoad: 7c800000 7c8f4000 C:\WINDOWS\system32\kernel32.dll

ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.DLL

ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll

ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.DLL

ModLoad: 73000000 73026000 C:\WINDOWS\system32\WINSPOOL.DRV

ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll

ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll

ModLoad: 77d40000 77dd0000 C:\WINDOWS\system32\USER32.dll

ModLoad: 773d0000 774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\COMCTL32.DLL

ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll

ModLoad: 763b0000 763f9000 C:\WINDOWS\system32\COMDLG32.DLL

ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll

ModLoad: 76780000 76789000 C:\WINDOWS\system32\SHFOLDER.DLL

ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.DLL

ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\OLE32.DLL

ModLoad: 77120000 771ac000 C:\WINDOWS\system32\OLEAUT32.DLL

(268.284): Break instruction exception - code 80000003 (first chance)

eax=00251eb4 ebx=7ffdf000 ecx=00000001 edx=00000002 esi=00251f48 edi=00251eb4

eip=7c901230 esp=0012fb20 ebp=0012fc94 iopl=0 nv up ei pl nz na po nc

cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202

*** ERROR: Symbol file could not be found. Defaulted to export symbols for ntdll.dll -

ntdll!DbgBreakPoint:

7c901230 cc int 3

0:000> g

(268.284): Access violation - code c0000005 (first chance)

First chance exceptions are reported before any exception handling.

This exception may be expected and handled.

eax=00000000 ebx=7ffdf000 ecx=0012ffb0 edx=7c90eb94 esi=7c9118f1 edi=00011970

eip=0040180a esp=0012ffbc ebp=0012fff0 iopl=0 nv up ei pl zr na pe nc

cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010246

*** ERROR: Module load completed but symbols could not be loaded for image00400000

image00400000+0x180a:

0040180a 8908 mov dword ptr [eax],ecx ds:0023:00000000=????????

0:000> g

ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\uxtheme.dll

ModLoad: 602c0000 602d0000 C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spam\QSP-5.0.416.0\QOEHook.dll

ModLoad: 10100000 1010f000 C:\Program Files\Logitech\SetPoint\lgscroll.dll

ModLoad: 78130000 781cb000 C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.42_x-ww_0de06acd\MSVCR80.dll

ModLoad: 7c420000 7c4a7000 C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.42_x-ww_0de06acd\MSVCP80.dll

ModLoad: 77690000 776b1000 C:\WINDOWS\system32\NTMARTA.DLL

ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll

ModLoad: 71bf0000 71c03000 C:\WINDOWS\system32\SAMLIB.dll

ModLoad: 74000000 74056000 C:\WINDOWS\system32\pdh.dll

ModLoad: 74320000 7435d000 C:\WINDOWS\system32\ODBC32.dll

ModLoad: 711a0000 711a6000 C:\WINDOWS\system32\odbcbcp.dll

ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll

ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll

ModLoad: 20000000 20017000 C:\WINDOWS\system32\odbcint.dll

ModLoad: 76fd0000 7704f000 C:\WINDOWS\system32\CLBCATQ.DLL

ModLoad: 77050000 77115000 C:\WINDOWS\system32\COMRes.dll

ModLoad: 75f80000 7607d000 C:\WINDOWS\system32\browseui.dll

ModLoad: 76bf0000 76bfb000 C:\WINDOWS\system32\PSAPI.DLL

ModLoad: 10000000 1000c000 C:\WINDOWS\system32\WNASPI32.DLL

eax=77c3b8c1 ebx=00000000 ecx=003323d8 edx=77c61ae8 esi=7c90e88e edi=00000000

eip=7c90eb94 esp=0012fe64 ebp=0012ff60 iopl=0 nv up ei pl zr na pe nc

cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246

ntdll!KiFastSystemCallRet:

7c90eb94 c3 ret

Edited October 25, 2006 by 88keyz

**LIGHTNING UK!** · October 25, 2006

Sorry, I don't really know what to do here.

It's always worked for me, on everything from Windows 95 right up to Vista x64.

Before the splashscreen comes up, there is no code! That's the first thing I do. So as you're not seeing it, it must be crashing on the general load sequence of DLL's etc and thats not something I have control over - or at least not knowingly.

That 'reload' doesn't look 'clean' to me. What if you JUST install XP, ImgBurn and nothing else?

Have you run memtest on your pc recently incase it's some form of memory corruption?

Defenestration · October 25, 2006

A possible culprit might be CA Internet Security Suite. Try uninstalling that, rebooting and see if ImgBurn will run.

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ImgBurn won't open - MS Event ID 1000

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