BlizzardUK Posted January 27, 2019 Posted January 27, 2019 For some odd reason, even though I have used ImgBurn and my Primera Bravo for years, in the last 2 weeks I have started to get an error on loading of ImgBurn. Any ideas ? I get an "assistant" thing pop up at the start, not sure if it is from imgburn or windows. I 01:27:38 ImgBurn Version 2.5.8.0 started! I 01:27:38 Microsoft Windows 8 Core x64 Edition (6.2, Build 9200) I 01:27:38 Total Physical Memory: 16,735,172 KiB - Available: 5,421,156 KiB I 01:27:38 Initialising PTRobot... I 01:27:38 PT_SDK Version 1.6.2.0 I 01:27:38 Initialising SPTI... I 01:27:38 Searching for Auto Loader devices... E 01:29:30 Device->Initialise() Runtime Exception! E 01:29:30 Device: Disc Publisher II 1.43 03/19/2008 E 01:29:30 Exception: EAccessViolation E 01:29:30 This auto-loader will not be visible in the program. E 01:29:30 Device->Initialise() Failed! E 01:29:30 Device: Disc Publisher II 1.43 03/19/2008 E 01:29:30 This auto-loader will not be visible in the program. I 01:29:30 Found 0 Auto Loaders! I 01:29:30 Searching for SCSI / ATAPI devices... I 01:29:30 -> Drive 1 - Info: PIONEER BD-RW BDR-206D 1.06-ID61 (O:) (SATA) I 01:29:30 -> Drive 2 - Info: PIONEER DVD-RW DVR-112D 9.15 (Q:) (USB 2.0) I 01:29:31 -> Drive 3 - Info: ATAPI eHBU312 2 VL16 (T:) (USB 2.0) I 01:29:31 -> Drive 4 - Info: DVDFab Virtual Drive 1.1 (N:) (SCSI) I 01:29:31 Found 1 DVD±RW, 1 BD-ROM/HD DVD-ROM and 2 BD-REs!
LIGHTNING UK! Posted January 27, 2019 Posted January 27, 2019 Press F8 and then do Tools -> 'Search for SCSI/ATAPI devices' again manually. Post the log from that please, it may contain something a bit more useful.
BlizzardUK Posted January 28, 2019 Author Posted January 28, 2019 (edited) It lets me continue using the software by the way (if I click continue), I think it just stops the Bravo being used. Hope this helps (bottom part in bold is what appeared after I clicked F8 and searched)........ I 04:21:23 ImgBurn Version 2.5.8.0 started! I 04:21:23 Microsoft Windows 8 Core x64 Edition (6.2, Build 9200) I 04:21:23 Total Physical Memory: 16,735,172 KiB - Available: 6,244,560 KiB I 04:21:23 Initialising PTRobot... I 04:21:23 PT_SDK Version 1.6.2.0 I 04:21:23 Initialising SPTI... I 04:21:23 Searching for Auto Loader devices... E 04:21:25 Device->Initialise() Runtime Exception! E 04:21:25 Device: Disc Publisher II 1.43 03/19/2008 E 04:21:25 Exception: EAccessViolation E 04:21:25 This auto-loader will not be visible in the program. E 04:21:25 Device->Initialise() Failed! E 04:21:25 Device: Disc Publisher II 1.43 03/19/2008 E 04:21:25 This auto-loader will not be visible in the program. I 04:21:25 Found 0 Auto Loaders! I 04:21:25 Searching for SCSI / ATAPI devices... I 04:21:25 -> Drive 1 - Info: PIONEER BD-RW BDR-206D 1.06-ID61 (O:) (SATA) I 04:21:26 -> Drive 2 - Info: PIONEER DVD-RW DVR-112D 9.15 (Q:) (USB 2.0) I 04:21:26 -> Drive 3 - Info: ATAPI eHBU312 2 VL16 (T:) (USB 2.0) I 04:21:26 -> Drive 4 - Info: DVDFab Virtual Drive 1.1 (N:) (SCSI) I 04:21:26 Found 1 DVD±RW, 1 BD-ROM/HD DVD-ROM and 2 BD-REs! W 04:21:28 I/O Interface 'Debug Mode' has been Enabled! I 04:21:42 Searching for Auto Loader devices... D 04:21:42 PTRobot_EnumRobots - Robot Count: 1, Return Code: 0 I 04:21:42 Initialising Device (Auto Loader 1)... D 04:21:42 PTRobot_GetRobotInfo - Robot: 0x20000001, Return Code: 0 D 04:21:42 Robot Handle: 0x20000001 - Model: Disc Publisher II, Version: 1.43 03/19/2008 date/time : 2019-01-28, 04:21:42, 126ms computer name : INTEL-PC user name : edited operating system : Windows 8 x64 build 9200 system language : English system up time : 18 days 8 hours program up time : 21 seconds processors : 8x Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz physical memory : 6003/16343 MB (free/total) free disk space : (C:) 51.49 GB display mode : 1920x1080, 32 bit process id : $fb1c allocated memory : 65.43 MB executable : ImgBurn.exe exec. date/time : 2013-05-24 09:59 version : 2.5.8.0 compiled with : BCB 2006/07 madExcept version : 4.0.7 callstack crc : $0ba3c082, $be1836ba, $85b7b862 contact name : edited contact email : edited exception number : 2 exception class : EAccessViolation exception message : EAccessViolation. thread $e8e4 (TInterfaceThread): 0ba3c082 +ad17 PTRobot.dll 0ba367d6 +533a PTRobot.dll PTRobot_EnumDrives 00587016 +0742 ImgBurn.exe DeviceIO.cpp 8840 +92 TDevice.Initialise_AutoLoader_PTROBOT 00584b25 +0029 ImgBurn.exe DeviceIO.cpp 8489 +14 TDevice.Initialise_AutoLoader 005833a3 +0023 ImgBurn.exe DeviceIO.cpp 8140 +14 TDevice.Initialise 0057187a +04ce ImgBurn.exe DeviceIO.cpp 4143 +46 InitialiseDevices_AutoLoaders_PTROBOT 0056ff7a +0026 ImgBurn.exe DeviceIO.cpp 3910 +19 InitialiseDevices_AutoLoaders 005629f5 +013d ImgBurn.exe DeviceIO.cpp 1480 +49 InitialiseDevices 0071d156 +005e ImgBurn.exe InterfaceThread.cpp 2000 +14 TInterfaceThread.SearchForDevices 00715e79 +029d ImgBurn.exe InterfaceThread.cpp 155 +76 TInterfaceThread._DoInterface 00715b35 +001d ImgBurn.exe InterfaceThread.cpp 35 +6 TInterfaceThread.Execute 00a46edb +002b ImgBurn.exe madExcept _17342 008d8b98 +0034 ImgBurn.exe Classes _17197 008f73c8 +0028 ImgBurn.exe System _16782 00a46dbd +000d ImgBurn.exe madExcept _17340 00a46e27 +0037 ImgBurn.exe madExcept _17341 74188482 +0022 KERNEL32.DLL BaseThreadInitThunk >> created by main thread ($5e74) at: 00715a4a +0032 ImgBurn.exe InterfaceThread.cpp 21 +0 TInterfaceThread.Create main thread ($5e74): 0095e955 +12d ImgBurn.exe Forms TApplication.Idle 0095dd43 +017 ImgBurn.exe Forms TApplication.HandleMessage 0095e02b +0b3 ImgBurn.exe Forms TApplication.Run 0070c459 +5e5 ImgBurn.exe ImgBurn.cpp 272 +166 WinMain 00a80acc +14c ImgBurn.exe __startup 74188482 +022 KERNEL32.DLL BaseThreadInitThunk thread $ef40: 74188482 +22 KERNEL32.DLL BaseThreadInitThunk thread $fa80: 74188482 +22 KERNEL32.DLL BaseThreadInitThunk thread $fe48: 74188482 +22 KERNEL32.DLL BaseThreadInitThunk thread $6e84: 74188482 +22 KERNEL32.DLL BaseThreadInitThunk thread $dc1c: 74188482 +22 KERNEL32.DLL BaseThreadInitThunk thread $4150: 74188482 +22 KERNEL32.DLL BaseThreadInitThunk thread $ef8: 74188482 +22 KERNEL32.DLL BaseThreadInitThunk thread $e84: 739d597d +12d KERNELBASE.dll WaitForMultipleObjectsEx 00a46dbd +00d ImgBurn.exe madExcept _17340 00a46e27 +037 ImgBurn.exe madExcept _17341 74188482 +022 KERNEL32.DLL BaseThreadInitThunk >> created by main thread ($5e74) at: 73e0ed63 +000 combase.dll thread $db40 (TWorkerThread): 739c45f3 +93 KERNELBASE.dll WaitForSingleObjectEx 739c454d +0d KERNELBASE.dll WaitForSingleObject 009de881 +19 ImgBurn.exe Virtualtrees _16776 00a46edb +2b ImgBurn.exe madExcept _17342 008d8b98 +34 ImgBurn.exe Classes _17197 008f73c8 +28 ImgBurn.exe System _16782 00a46dbd +0d ImgBurn.exe madExcept _17340 00a46e27 +37 ImgBurn.exe madExcept _17341 74188482 +22 KERNEL32.DLL BaseThreadInitThunk >> created by main thread ($5e74) at: 009de776 +16 ImgBurn.exe Virtualtrees _16772 modules: 00400000 ImgBurn.exe 2.5.8.0 C:\Program Files (x86)\ImgBurn 0af60000 stcd3control.dll 5.2.707.0 C:\Program Files (x86)\Common Files\SureThing Shared 0ba30000 PTRobot.dll 1.6.2.0 C:\Program Files (x86)\ImgBurn 0bd90000 PTRobotDPPRO.dll 1.6.2.0 C:\Program Files (x86)\ImgBurn 0c030000 idmmkb.dll 6.19.9.1 C:\Program Files (x86)\Internet Download Manager 0c720000 PTRobotDP.dll 1.6.2.0 C:\Program Files (x86)\ImgBurn 0c8d0000 PTRobotStr.DLL 1.1.4.0 C:\Program Files (x86)\ImgBurn 0c9a0000 PTRobotDPse.dll 1.6.2.0 C:\Program Files (x86)\ImgBurn 0cb40000 PTRobot4100.dll 1.6.2.0 C:\Program Files (x86)\ImgBurn 0fa00000 CoreMessaging.dll 6.2.17134.471 C:\WINDOWS\System32 0ff40000 CoreUIComponents.dll 6.2.17134.376 C:\WINDOWS\System32 2ffb0000 TextInputFramework.dll 6.2.17134.376 C:\WINDOWS\System32 54260000 tiptsf.dll 6.2.17134.191 C:\Program Files (x86)\Common Files\microsoft shared\ink 544f0000 explorerframe.dll 6.2.17134.1 C:\WINDOWS\system32 5dc10000 MSACM32.DLL 6.2.17134.1 C:\WINDOWS\SYSTEM32 63d10000 oledlg.dll 6.2.17134.1 C:\WINDOWS\SYSTEM32 63eb0000 wintypes.dll 6.2.17134.523 C:\WINDOWS\SYSTEM32 65110000 SHFOLDER.DLL 6.2.17134.1 C:\WINDOWS\SYSTEM32 66f60000 twinapi.appcore.dll 6.2.17134.137 C:\WINDOWS\system32 670d0000 dcomp.dll 6.2.17134.1 C:\WINDOWS\system32 67210000 WindowsCodecs.dll 6.2.17134.345 C:\WINDOWS\SYSTEM32 67f60000 quartz.dll 6.2.17134.1 C:\WINDOWS\system32 68110000 d3d11.dll 6.2.17134.441 C:\WINDOWS\system32 6a280000 SPINF.dll 6.2.17134.1 C:\WINDOWS\SYSTEM32 6a300000 drvstore.dll 6.2.17134.1 C:\WINDOWS\SYSTEM32 6a450000 DEVRTL.dll 6.2.17134.1 C:\WINDOWS\SYSTEM32 6a610000 pdh.dll 6.2.17134.1 C:\WINDOWS\system32 6a660000 OLEACC.dll 7.2.17134.1 C:\WINDOWS\SYSTEM32 6a960000 dxgi.dll 6.2.17134.112 C:\WINDOWS\system32 6aa60000 RMCLIENT.dll 6.2.17134.471 C:\WINDOWS\system32 6aa80000 dataexchange.dll 6.2.17134.1 C:\WINDOWS\system32 6aba0000 olepro32.dll 6.2.17134.1 C:\WINDOWS\SYSTEM32 6c280000 MSIMG32.dll 6.2.17134.1 C:\WINDOWS\SYSTEM32 6cd90000 gdiplus.dll 6.2.17134.523 C:\WINDOWS\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17134.523_none_73d8c7959f75cd2a 6ffa0000 DEVOBJ.dll 6.2.17134.1 C:\WINDOWS\SYSTEM32 70030000 dbgcore.DLL 6.2.17134.1 C:\WINDOWS\SYSTEM32 70060000 dbghelp.dll 6.2.17134.1 C:\WINDOWS\SYSTEM32 701f0000 SRVCLI.DLL 6.2.17134.1 C:\WINDOWS\SYSTEM32 70210000 FaultRep.dll 6.2.17134.1 C:\WINDOWS\SYSTEM32 70270000 NETUTILS.DLL 6.2.17134.1 C:\WINDOWS\SYSTEM32 70300000 ntmarta.dll 6.2.17134.1 C:\WINDOWS\SYSTEM32 70330000 WKSCLI.DLL 6.2.17134.1 C:\WINDOWS\SYSTEM32 70c90000 dwmapi.dll 6.2.17134.1 C:\WINDOWS\system32 70cc0000 uxtheme.dll 6.2.17134.1 C:\WINDOWS\system32 70d40000 winmmbase.dll 6.2.17134.1 C:\WINDOWS\SYSTEM32 70e60000 PROPSYS.dll 7.0.17134.112 C:\WINDOWS\SYSTEM32 70fe0000 bcrypt.dll 6.2.17134.112 C:\WINDOWS\SYSTEM32 71190000 Mpr.dll 6.2.17134.1 C:\WINDOWS\SYSTEM32 71880000 WINMM.DLL 6.2.17134.1 C:\WINDOWS\SYSTEM32 719f0000 WINSPOOL.DRV 6.2.17134.319 C:\WINDOWS\SYSTEM32 71c70000 COMCTL32.DLL 6.10.17134.523 C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.523_none_42edd4b044e3535c 71e80000 NETAPI32.DLL 6.2.17134.1 C:\WINDOWS\SYSTEM32 71ea0000 WSOCK32.DLL 6.2.17134.1 C:\WINDOWS\SYSTEM32 72690000 IPHLPAPI.DLL 6.2.17134.1 C:\WINDOWS\SYSTEM32 726c0000 VERSION.DLL 6.2.17134.1 C:\WINDOWS\SYSTEM32 73300000 Userenv.dll 6.2.17134.1 C:\WINDOWS\SYSTEM32 738a0000 CRYPTBASE.dll 6.2.17134.1 C:\WINDOWS\System32 738b0000 SspiCli.dll 6.2.17134.376 C:\WINDOWS\System32 738d0000 KERNELBASE.dll 6.2.17134.441 C:\WINDOWS\System32 73b20000 msvcrt.dll 7.0.17134.1 C:\WINDOWS\System32 73be0000 ucrtbase.dll 6.2.17134.319 C:\WINDOWS\System32 73d00000 WS2_32.dll 6.2.17134.1 C:\WINDOWS\System32 73d70000 combase.dll 6.2.17134.523 C:\WINDOWS\System32 73fd0000 clbcatq.dll 2001.12.10941.16384 C:\WINDOWS\System32 740c0000 ADVAPI32.DLL 6.2.17134.471 C:\WINDOWS\System32 74140000 IMM32.DLL 6.2.17134.1 C:\WINDOWS\System32 74170000 KERNEL32.DLL 6.2.17134.1 C:\WINDOWS\System32 74250000 FLTLIB.DLL 6.2.17134.1 C:\WINDOWS\System32 74260000 gdi32full.dll 6.2.17134.471 C:\WINDOWS\System32 743d0000 sechost.dll 6.2.17134.319 C:\WINDOWS\System32 74420000 windows.storage.dll 6.2.17134.471 C:\WINDOWS\System32 749e0000 SHLWAPI.dll 6.2.17134.1 C:\WINDOWS\System32 74a30000 SHELL32.dll 6.2.17134.441 C:\WINDOWS\System32 75d80000 USER32.dll 6.2.17134.376 C:\WINDOWS\System32 75f10000 MSASN1.dll 6.2.17134.1 C:\WINDOWS\System32 75fb0000 shcore.dll 6.2.17134.112 C:\WINDOWS\System32 76040000 setupapi.dll 6.2.17134.1 C:\WINDOWS\System32 76470000 kernel.appcore.dll 6.2.17134.112 C:\WINDOWS\System32 76480000 RPCRT4.dll 6.2.17134.471 C:\WINDOWS\System32 76540000 COMDLG32.DLL 6.2.17134.1 C:\WINDOWS\System32 76620000 MSCTF.dll 6.2.17134.376 C:\WINDOWS\System32 76770000 msvcp_win.dll 6.2.17134.1 C:\WINDOWS\System32 767f0000 PSAPI.DLL 6.2.17134.1 C:\WINDOWS\System32 76810000 OLEAUT32.DLL 6.2.17134.48 C:\WINDOWS\System32 768b0000 CRYPT32.dll 6.2.17134.1 C:\WINDOWS\System32 76ab0000 OLE32.DLL 6.2.17134.407 C:\WINDOWS\System32 76bb0000 cfgmgr32.dll 6.2.17134.1 C:\WINDOWS\System32 76d60000 WINTRUST.dll 6.2.17134.81 C:\WINDOWS\System32 76db0000 GDI32.dll 6.2.17134.285 C:\WINDOWS\System32 76de0000 win32u.dll 6.2.17134.1 C:\WINDOWS\System32 76e00000 profapi.dll 6.2.17134.1 C:\WINDOWS\System32 76e20000 bcryptPrimitives.dll 6.2.17134.471 C:\WINDOWS\System32 76eb0000 powrprof.dll 6.2.17134.1 C:\WINDOWS\System32 76ff0000 ntdll.dll 6.2.17134.471 C:\WINDOWS\SYSTEM32 771b0000 mscms.dll 6.2.17134.1 C:\WINDOWS\SYSTEM32 77e00000 ColorAdapterClient.dll 6.2.17134.1 C:\WINDOWS\SYSTEM32 7c000000 MSVCR70.dll 7.0.9466.0 C:\WINDOWS\SYSTEM32 disassembling: [...] 00586fec call +$4f059f ($a77590) ; memset 00586ff1 add esp, $c 00586ff4 8840 lea eax, [ebp-$324] 00586ffa 8838 mov dword ptr [ebp-$324], $a 00587004 8840 push eax 00587005 lea edx, [ebp-$724] 0058700b push edx 0058700c mov ecx, [ebp+8] 0058700f mov eax, [ecx+$22c] 00587015 push eax 00587016 > call dword ptr [$b38acc] ; PTRobot_EnumDrives (PTRobot.dll) 0058701c mov ebx, eax 0058701e 8842 mov al, [$ce7ae8] 00587023 test al, al 00587025 jz loc_587276 0058702b 8844 mov word ptr [ebp-$308], $a8 00587034 lea eax, [ebp-$78] 00587037 call -$183450 ($403bec) ; dstring.h.System.AnsiString.Create 0058703c push eax 0058703d lea eax, [ebp-$74] 00587040 inc dword ptr [ebp-$2fc] [...] Edited January 28, 2019 by BlizzardUK
LIGHTNING UK! Posted January 28, 2019 Posted January 28, 2019 It looks like the crash is coming from within the PTRobot driver itself. Keep yours safe, but you could try the newer PTRobot v1.8.1 drivers available here: https://www.primera.com/developersupport Is the 'assistant' you mentioned earlier something trying to deal with the crash?
BlizzardUK Posted January 28, 2019 Author Posted January 28, 2019 Thanks. The assistant just pops up and tells me to restart, or continue, or close. Everytime the app loads it comes up, but allows me to continue. I also use PTPublisher, but that seems fine, so I know the Bravo 2 is working okay. I have tried multiple compatibility options and admin and so on, still get the crash, weird. I will give the new drivers a go.
BlizzardUK Posted January 28, 2019 Author Posted January 28, 2019 Excellent, that worked, thanks. I replaced the robot files from that link you gave in to the IMGBurn directory, so I overwrote the ones already in that directory with the new ones, and it now works without an error, big thanks !!
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