device not ready(incompatible medium installed)

[Todd 1234]

Hi can someone tell me why this saying device not ready (incompatible medium installed) what is it that I need to do to

do to fix this problem?

[LIGHTNING UK!]

The drive doesn't like the discs you're trying to use and cannot initialise them. Until is does, no software can access the media.

 

Update the firmware on the drive and/or buy some discs with a totally different dye.

[Todd 1234]

The drive doesn't like the discs you're trying to use and cannot initialise them. Until is does, no software can access the media.

 

Update the firmware on the drive and/or buy some discs with a totally different dye.

 

Im sorry Im new at this and wasnt sure how to use this forum. thank you for ur info.... but how do i update the firmware on the drive? or determine diffrent dye on discs? Ive tried 2 diffrent discs....

[LIGHTNING UK!]

To look for firmware updates, load ImgBurn and click...

 

Tools (menu at the top) -> Drive -> Check for firmware updates.

 

Normally it's easy to check the dye on a disc but of course if your drive can't see them, it's not actually possible! All you can do is buy some discs from an online store that specifies the 'media id' by the side of the product information.

 

btw, are you sure you have a DVD burner and not just a dvd reader / cd writer?

 

If you look in the log window it'll tell you which devices the program found. Copy + paste it all if you like and we'll tell you either way.