Dual Layer Reading error

[tibip]

Hello,

 

I am trying to create a backup copy and I am getting this error. The drive is new and it has the last firmware.

 

Any suggestion is welcomed !

 

Thank you !

Tibip

 

I 10:12:48 ImgBurn Version 2.4.2.0 started!

I 10:12:48 Microsoft Windows XP Professional (5.1, Build 2600 : Service Pack 2)

I 10:12:48 Total Physical Memory: 3,144,684 KB - Available: 2,559,016 KB

W 10:12:48 Drive S:\ (FAT32) does not support single files > 4 GB in size.

I 10:12:48 Initialising SPTI...

I 10:12:48 Searching for SCSI / ATAPI devices...

I 10:12:48 Found 1 DVD-ROM and 1 DVD

[Cynthia]

Hi and welcome to the forum, tibip!

 

I 10:14:56 Source Media Type: DVD+R DL (Disc ID: CMC MAG-D04-00)

A low quality disc was used and the result is shown now. Perhaps the error was already there when the disc was burnt or has degenerated over time. I guess you already tried to clean it.

 

The disc can't be read back. Not much to do other than to use the original DVD again.

[mmalves]

Try reading that disc on other drives and, if you're lucky, you may be able to copy it

[Cynthia]

Try reading that disc on other drives and, if you're lucky, you may be able to copy it

True. Lite-Ons are not the greatest readers. Optiarcs/Necs and Pioneers are better.