DVD+RW formatted to wrong capacity (2350 MB)

[pairal]

Software: ImgBurn 2.4.2.0

Hardware: external LaCie DVD writer (TSSTcorp model CDDVDW SN-S082N) via USB-2.0

Support: Verbatim and Sony DVD+RW

 

Problem: I'm able to burn DVD-R with no problem, but when trying to burn DVD+RW, imgBurn first erases it and the DVD gets formatted to a 2350 MB (2.464.546.816 bytes) capacity and the image can not get burnt because there is not enough space in the disc. Here are the logs:

 

Erase log:

 

I 16:16:43 ImgBurn Version 2.4.2.0 started!

I 16:16:43 Microsoft Windows XP Home Edition (5.1, Build 2600 : Service Pack 3)

I 16:16:43 Total Physical Memory: 2.096.428 KB - Available: 1.326.792 KB

W 16:16:43 Drive D:\ (FAT32) does not support single files > 4 GB in size.

I 16:16:43 Initialising SPTI...

I 16:16:43 Searching for SCSI / ATAPI devices...

I 16:16:48 Found 1 DVD-ROM, 1 DVD

[LIGHTNING UK!]

Your drive is returning incorrect disc info in response to the 'get format capacities' command - so it probably doesn't support that media very well.

 

Try some verbatim DVD+RW instead.

 

A firmware update might also fix the issue - you'd have to check for those with Lacie.

[pairal]

I've tried with some Verbatim disks, with the same result.

 

I've tried erasing the disk with another program (CDburnerXP) and then burning the ISO with Imgburn, but it kept saying there was no enough space in the disk.

 

So finally I've used CDburnerXP for both erasing and burning (to the same disk that was giving problems with Imgburn) and the burning has been OK. I've repeated with another disk, also OK.

 

So the problem is only with Imgburn.

 

Your drive is returning incorrect disc info in response to the 'get format capacities' command - so it probably doesn't support that media very well.

 

Try some verbatim DVD+RW instead.

 

A firmware update might also fix the issue - you'd have to check for those with Lacie.

[LIGHTNING UK!]

I understand that you think this is a problem with ImgBurn but the software can only ever be as reliable as the drive.

 

Those 'Current / Preferred / Maximum' format capacities in the disc info are taken directly from the drive's responses. By default, ImgBurn will issue the format command according to the value in the 'preferred format capacity' block. There's a setting you can change to make it use the maximum one, but in your case, that's still not going to make any difference.

 

Out of interest, what does the disc info say now for that disc?

[pairal]

I don't want to blame Imgburn for this problem, but the fact is that CDburnerXP consistently shows the correct size and lets me to burn >4 GB images to the same disks, and these play OK in a home-theater DVD player.

 

This is the info (according to Imgburn) for the last disk I've burnt, that in fact contains a 4.1 GB ISO image. Hope this can help to identify the problem:

 

TSSTcorp CDDVDW SN-S082N LA00 (USB)

Current Profile: DVD+RW

 

Disc Information:

Status: Complete

Erasable: Yes

Formatted: No (Started)

Supported Write Speeds: 3x; 4x

 

TOC Information:

Session 1... (LBA: 0)

-> Track 01 (Mode 1, LBA: 0 - 2295103)

-> LeadOut (LBA: 2295104)

 

Physical Format Information (ADIP):

Disc ID: SONY-S11-00

Book Type: DVD+RW

Part Version: 2

Disc Size: 120mm

Maximum Read Rate: Not Specified

Number of Layers: 1

Track Path: Parallel Track Path (PTP)

Linear Density: 0.267 um/bit

Track Density: 0.74 um/track

First Physical Sector of Data Area: 196.608

Last Physical Sector of Data Area: 2.491.711

Last Physical Sector in Layer 0: 0

 

Physical Format Information (Last Recorded):

Disc ID: SONY-S11-00

Book Type: DVD-ROM

Part Version: 2

Disc Size: 120mm

Maximum Read Rate: Not Specified

Number of Layers: 1

Track Path: Parallel Track Path (PTP)

Linear Density: 0.267 um/bit

Track Density: 0.74 um/track

First Physical Sector of Data Area: 196.608

Last Physical Sector of Data Area: 2.491.711

Last Physical Sector in Layer 0: 0

 

Current Format Capacity:

Sectors: 1.203.392

Size: 2.464.546.816 bytes

Time: 267:27:17 (MM:SS:FF)

 

Preferred Format Capacity:

Sectors: 1.203.392

Size: 2.464.546.816 bytes

Time: 267:27:17 (MM:SS:FF)

 

Maximum Format Capacity:

Sectors: 1.203.392

Size: 2.464.546.816 bytes

Time: 267:27:17 (MM:SS:FF)

 

I understand that you think this is a problem with ImgBurn but the software can only ever be as reliable as the drive.

 

Those 'Current / Preferred / Maximum' format capacities in the disc info are taken directly from the drive's responses. By default, ImgBurn will issue the format command according to the value in the 'preferred format capacity' block. There's a setting you can change to make it use the maximum one, but in your case, that's still not going to make any difference.

 

Out of interest, what does the disc info say now for that disc?

[LIGHTNING UK!]

Ok, I just need (potentially) one more bit of info from you if that's ok?

 

I need you to load ImgBurn without a disc in the drive, switch to Write mode, press the F8 key (to enable I/O debug mode), insert the DVD+RW disc and wait for it to become 'Ready' (all the disc info is displayed in the panel on the right). When it has, press F8 again, save the log to a file and then upload it to the forum.

[pairal]

OK. I'm outside all day. Tonight I'll do it.

 

Ok, I just need (potentially) one more bit of info from you if that's ok?

 

I need you to load ImgBurn without a disc in the drive, switch to Write mode, press the F8 key (to enable I/O debug mode), insert the DVD+RW disc and wait for it to become 'Ready' (all the disc info is displayed in the panel on the right). When it has, press F8 again, save the log to a file and then upload it to the forum.

[pairal]

I've done as you told me, and now info shows the correct size! I've repeated the process three times and also with another disk, and the result is allways the same.

 

I have not changed anything since yesterday (in fact, I haven't been working with this PC until now). I'm confused. I'll try to investigate. If I find anything, I'll tell you. Anyway, I've uploaded the log file. And this is the disk info:

 

TSSTcorp CDDVDW SN-S082N LA00 (USB)

Current Profile: DVD+RW

 

Disc Information:

Status: Complete

Erasable: Yes

Formatted: Yes

Sessions: 1

Sectors: 2.295.104

Size: 4.700.372.992 bytes

Time: 510:03:29 (MM:SS:FF)

Supported Write Speeds: 3x; 4x

 

TOC Information:

Session 1... (LBA: 0)

-> Track 01 (Mode 1, LBA: 0 - 2295103)

-> LeadOut (LBA: 2295104)

 

Physical Format Information (ADIP):

Disc ID: SONY-S11-00

Book Type: DVD+RW

Part Version: 2

Disc Size: 120mm

Maximum Read Rate: Not Specified

Number of Layers: 1

Track Path: Parallel Track Path (PTP)

Linear Density: 0.267 um/bit

Track Density: 0.74 um/track

First Physical Sector of Data Area: 196.608

Last Physical Sector of Data Area: 2.491.711

Last Physical Sector in Layer 0: 0

 

Physical Format Information (Last Recorded):

Disc ID: SONY-S11-00

Book Type: DVD-ROM

Part Version: 2

Disc Size: 120mm

Maximum Read Rate: Not Specified

Number of Layers: 1

Track Path: Parallel Track Path (PTP)

Linear Density: 0.267 um/bit

Track Density: 0.74 um/track

First Physical Sector of Data Area: 196.608

Last Physical Sector of Data Area: 2.491.711

Last Physical Sector in Layer 0: 0

 

Current Format Capacity:

Sectors: 2.295.104

Size: 4.700.372.992 bytes

Time: 510:03:29 (MM:SS:FF)

 

Preferred Format Capacity:

Sectors: 2.295.104

Size: 4.700.372.992 bytes

Time: 510:03:29 (MM:SS:FF)

 

Maximum Format Capacity:

Sectors: 2.295.104

Size: 4.700.372.992 bytes

Time: 510:03:29 (MM:SS:FF)

 

OK. I'm outside all day. Tonight I'll do it.

 

Ok, I just need (potentially) one more bit of info from you if that's ok?

 

I need you to load ImgBurn without a disc in the drive, switch to Write mode, press the F8 key (to enable I/O debug mode), insert the DVD+RW disc and wait for it to become 'Ready' (all the disc info is displayed in the panel on the right). When it has, press F8 again, save the log to a file and then upload it to the forum.

ImgBurn.log

[LIGHTNING UK!]

Thanks for doing that.

 

Of course for it to be of any real use, it needs to be from a disc where the wrong capacity is being displayed in the disc info panel!

 

Should you run into the problem again, please do try and capture the debug info as you did there.