Not seeing DVD Drives/ Newbie

[broylesc2009]

Hello,

 

I am somewhat new to getting help from a forum so please bear with me. I have your software on two differnet systems, my laptop runs fine with it but my desk top does not. It seems that your software does not reconize my two DVD drives. Below as per you instructions is the log for the software. I am hoping this is an easy fix but since your software works on my laptop I am in no rush to get this solved so please take your time. Thank you.

 

I 16:31:47 ImgBurn Version 2.4.4.0 started!

I 16:31:47 Microsoft Windows XP Professional (5.1, Build 2600 : Service Pack 3)

I 16:31:47 Total Physical Memory: 1,047,920 KB - Available: 488,536 KB

I 16:31:47 Initialising SPTI...

I 16:31:47 Searching for SCSI / ATAPI devices...

E 16:31:50 CreateFile Failed! - Device: '\\.\CdRom0' (F:)

E 16:31:50 Reason: The maximum number of secrets that may be stored in a single system has been exceeded.

E 16:31:52 CreateFile Failed! - Device: '\\.\CdRom1' (G:)

E 16:31:52 Reason: The maximum number of secrets that may be stored in a single system has been exceeded.

W 16:31:52 Errors were encountered when trying to access 2 drives.

W 16:31:52 These drives will not be visible in the program.

W 16:31:52 No devices detected!

[LIGHTNING UK!]

This is something you need to fix, not me.

 

The program cannot access your drives because something else is using them. Find out what it is and stop it.

 

You could try using 'Unlocker' or 'Process Explorer' to find on what it is exactly.