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Hardware Error / Tracking Servo Failure


itm
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I am using ImgBurn 2.5.8.0 to burn files and folders to a dual-layer DVD-R disc, from a batch of blank discs that I have used before successfully. I'm getting these errors after about 15 minutes:

I/O Error!

Device: [0:0:0] HL-DT-ST BD-RE  BH10LS30 1.02 (E:) (SATA)

ScsiStatus: 0x02
Interpretation: Check Condition

CDB: 2A 00 00 19 6F E0 00 00 20 00
Interpretation: Write (10) - Sectors: 1667040 - 1667071

Sense Area: 70 00 04 00 00 00 00 0A 35 01 04 3E 09 01 00 00 00 00
SK Interpretation: Hardware Error
ASC/ASCQ Interpretation: Tracking Servo Failure

The size of the project was reported as follows immediately prior to burning:

File System(s): UDF (1.02)
Volume Label: Backup_671

Size: 8,329,678,885 bytes
Sectors: 4,068,760

Image Size: 8,339,881,984 bytes
Image Sectors: 4,072,208

The UI reports the project as 7.76GiB, 7.76GiB Used, 200MiB (205,387 KiB) Free, and I get no warning about the disc being too small to accommodate the data.

I've tried this 4 times now, with discs from the same batch, and got errors every time. The latest log is below. For some reason it reports that Drive I: (which is neither the source or destination device - it's my Google Drive mapping) does not support single files > 4GB, but as it's a warning I guess it's not relevant to the problem. It also reports the O/S as Windows 8 Professional, even though I'm running Windows 10 Pro (???).

Any idea what the problem might be?

I 12:16:54 ImgBurn Version 2.5.8.0 started!
I 12:16:54 Microsoft Windows 8 Professional x64 Edition (6.2, Build 9200)
I 12:16:54 Total Physical Memory: 33,495,920 KiB  -  Available: 18,490,800 KiB
W 12:16:54 Drive I:\ (FAT32) does not support single files > 4 GiB in size.
I 12:16:54 Initialising SPTI...
I 12:16:54 Searching for SCSI / ATAPI devices...
I 12:16:54 -> Drive 1 - Info: HL-DT-ST BD-RE  BH10LS30 1.02-A0 (E:) (SATA)
I 12:16:54 Found 1 BD-RE!
I 12:18:25 Project Successfully Loaded!
I 12:18:25 File Name: C:\Users\itm\AppData\Roaming\ImgBurn\Project Files\My Project.ibb
I 12:19:21 Operation Started!
I 12:19:21 Building Image Tree...
I 12:19:34 Calculating Totals...
I 12:19:34 Preparing Image...
I 12:19:35 Contents: 2,819 Files, 129 Folders
I 12:19:35 Content Type: Data
I 12:19:35 Data Type: MODE1/2048
I 12:19:35 File System(s): UDF (1.02)
I 12:19:35 Volume Label: Warez_671
I 12:19:35 Size: 8,329,678,885 bytes
I 12:19:35 Sectors: 4,068,760
I 12:19:35 Image Size: 8,339,881,984 bytes
I 12:19:35 Image Sectors: 4,072,208
I 12:19:48 Operation Successfully Completed! - Duration: 00:00:27
I 12:19:48 Operation Started!
I 12:19:48 Source File: -==/\/[BUILD IMAGE]\/\==-
I 12:19:48 Source File Sectors: 4,072,208 (MODE1/2048)
I 12:19:48 Source File Size: 8,339,881,984 bytes
I 12:19:48 Source File Volume Identifier: Warez_671
I 12:19:48 Source File Volume Set Identifier: 5387626A003E230C
I 12:19:48 Source File Application Identifier: ImgBurn v2.5.8.0
I 12:19:48 Source File Implementation Identifier: ImgBurn
I 12:19:48 Source File File System(s): UDF (1.02)
I 12:19:48 Destination Device: [0:0:0] HL-DT-ST BD-RE  BH10LS30 1.02 (E:) (SATA)
I 12:19:48 Destination Media Type: DVD+R DL (Disc ID: RICOHJPN-D01-67)
I 12:19:48 Destination Media Supported Write Speeds: 4x, 8x
I 12:19:48 Destination Media Sectors: 4,072,224
I 12:19:48 Destination Media L0 Data Zone Capacity: 2,036,112 (Changeable: No)
I 12:19:48 Write Mode: DVD
I 12:19:48 Write Type: DAO
I 12:19:48 Write Speed: MAX
I 12:19:48 DVD+R DL Reserve Track: No
I 12:19:48 Link Size: Auto
I 12:19:48 Lock Volume: Yes
I 12:19:48 Test Mode: No
I 12:19:48 OPC: No
I 12:19:48 BURN-Proof: Enabled
W 12:19:48 Write Speed Miscompare! - MODE SENSE: 11,080 KB/s (8x), GET PERFORMANCE: 5,939 KB/s (4.3x)
I 12:19:48 Write Speed Successfully Set! - Effective: 5,939 KB/s (4.3x)
I 12:19:48 Book Type Setting: DVD-ROM
I 12:19:48 Optimal L0 Data Zone Capacity: 2,036,112
I 12:19:48 Optimal L0 Data Zone Method: ECC Block Boundary
I 12:19:48 Set L0 Data Zone Capacity Succeeded!
I 12:19:48 L0 Data Zone Capacity - Effective: 2,036,112
I 12:19:50 Filling Buffer... (80 MiB)
I 12:19:51 Writing LeadIn...
I 12:19:52 Writing Session 1 of 1... (1 Track, LBA: 0 - 4072207)
I 12:19:52 Writing Track 1 of 1... (MODE1/2048, LBA: 0 - 4072207)
I 12:19:52 Writing Layer 0... (LBA: 0 - 2036111)
W 12:30:19 Failed to Write Sectors 1667040 - 1667071 - Reason: Tracking Servo Failure
W 12:30:19 Retrying (1 of 20)...
W 12:30:19 Retry Failed - Reason: Tracking Servo Failure
W 12:30:19 Retrying (2 of 20)...
W 12:30:19 Retry Failed - Reason: Invalid Address For Write
W 12:30:19 Retrying (3 of 20)...
W 12:30:19 Retry Failed - Reason: Invalid Address For Write
W 12:30:19 Retrying (4 of 20)...
W 12:30:19 Retry Failed - Reason: Invalid Address For Write
W 12:30:19 Retrying (5 of 20)...
W 12:30:19 Retry Failed - Reason: Invalid Address For Write
W 12:30:19 Retrying (6 of 20)...
W 12:30:19 Retry Failed - Reason: Invalid Address For Write
W 12:30:19 Retrying (7 of 20)...
W 12:30:19 Retry Failed - Reason: Invalid Address For Write
W 12:30:19 Retrying (8 of 20)...
W 12:30:19 Retry Failed - Reason: Invalid Address For Write
W 12:30:19 Retrying (9 of 20)...
W 12:30:19 Retry Failed - Reason: Invalid Address For Write
W 12:30:19 Retrying (10 of 20)...
W 12:30:19 Retry Failed - Reason: Invalid Address For Write
W 12:30:19 Retrying (11 of 20)...
W 12:30:19 Retry Failed - Reason: Invalid Address For Write
W 12:30:19 Retrying (12 of 20)...
W 12:30:19 Retry Failed - Reason: Invalid Address For Write
W 12:30:19 Retrying (13 of 20)...
W 12:30:19 Retry Failed - Reason: Invalid Address For Write
W 12:30:19 Retrying (14 of 20)...
W 12:30:19 Retry Failed - Reason: Invalid Address For Write
W 12:30:19 Retrying (15 of 20)...
W 12:30:19 Retry Failed - Reason: Invalid Address For Write
W 12:30:19 Retrying (16 of 20)...
W 12:30:19 Retry Failed - Reason: Invalid Address For Write
W 12:30:19 Retrying (17 of 20)...
W 12:30:19 Retry Failed - Reason: Invalid Address For Write
W 12:30:19 Retrying (18 of 20)...
W 12:30:19 Retry Failed - Reason: Invalid Address For Write
W 12:30:19 Retrying (19 of 20)...
W 12:30:19 Retry Failed - Reason: Invalid Address For Write
W 12:30:19 Retrying (20 of 20)...
W 12:30:19 Retry Failed - Reason: Invalid Address For Write
E 12:34:59 Failed to Write Sectors 1667040 - 1667071 - Reason: Tracking Servo Failure
E 12:34:59 Next Writable Address: 1665792
I 12:34:59 Synchronising Cache...
W 12:35:03 User opted to skip the 'Close Track/Session/Disc' functions.
E 12:35:03 Failed to Write Image!
I 12:35:03 Exporting Graph Data...
I 12:35:03 Graph Data File: C:\Users\itm\AppData\Roaming\ImgBurn\Graph Data Files\HL-DT-ST_BD-RE_BH10LS30_1.02_07-DECEMBER-2021_12-19_RICOHJPN-D01-67_MAX.ibg
I 12:35:03 Export Successfully Completed!
E 12:35:03 Operation Failed! - Duration: 00:15:14
I 12:35:03 Average Write Rate: 3,680 KiB/s (2.7x) - Maximum Write Rate: 5,442 KiB/s (4.0x)


 

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Could be this:

I 12:19:48 Destination Media Type: DVD+R DL (Disc ID: RICOHJPN-D01-67)

The only reliable make of DVD+R DL are the DataLife Plus ones made by Verbatim,  NOT the Life Series.  The DataLife Plus can only be found in online stores.  They are also under the descriptive of AZO discs.

 

Although, generally, lower quality DVD+R DL discs don't fail at the start of Layer 0, but Layer 1.

 

Anyway, I would first start with the better quality discs and see if that helps.  Most DL problems on this board disappear when people switch to the DataLife Plus kind.

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Ah, now, that is some pertinent information.  Could be a few things.  If these discs worked fine for years and if you're using a stack you've already been using, then the indication would be your drive has given up the ghost and needs replacing.  Another possibility is if these discs have been sitting around for 5 years, then they could have gone bad.  I don't know how long discs can sit on a shelf before they become unwritable.

 

Given this new information, the first thing I'd try is getting another stack of discs.  See if those work any better.  If they don't, then I'd try replacing the burner.

 

Now, given what I've said, what I said earlier about Verbatim DataLife Plus stands.  I had some Ritek (Pretty much the same as Ricoh.) DVD+R DL once.  Out of 3, 2 of them were unreadable over a year later.  Just because discs finish burning and verifying and play doesn't mean they'll last.  So, I would still recommend switching to higher quality media as MKM DVD+R DL are the only quality ones.  It will work out better in the long run.

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Yes I did wonder about the shelf life of the discs. In the past a spindle of 50 of these discs would last me a few years, but these days I'm mainly burning to BD-RE discs so the DVD-R's have been lying around for longer than usual. They've been kept in a warm dry place so I was hoping they'd still be OK.

I've just managed to burn a 25GB BD-RE using the same drive, so the hardware seems to be OK.

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You can't make the conclusion that just because BD burning works that the hardware is OK.  There are actually 2 lasers in a BD burner: one for CD and DVD and one for BD.  It is quite common for one laser to stop working while the other still works.  I've run into both cases: where DVD was working but BD wasn't and where BD was working but DVD wasn't.  Also, because BD-RE works doesn't necessarily mean that BD-R is.  Same with DVD.  DVD-/+RW could be working but WORM DVD is not, etc.

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Ah OK I didn't realise that. 

So I've just successfully burned a 4.7GB DVD-RW, which suggests that the CD/DVD laser is OK?

I've just tried reading some of the DVD-R's from this batch that were burned about 7-8 years ago and they're still fine. It's odd that the rest of the batch suddenly can't be written to.

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Well, not necessarily.  For instance, DVD+RW can still burn successfully, but DVD+R DL may not.  Or DVD-R may work but DVD+R DL doesn't.  The most common failure of the CD/DVD laser is burning DVD+R DL.

 

Wait, are we talking about DVD+R DL or DVD-R's?  Your failure log was for DVD+R DL but you mentioned just before DVD-R's from "this batch."  If they're DVD-R or DVD+R DL, it could be that if they've been sitting around for years, it could be that once the dyes are burnt, they last longer than if the dyes are still not burnt.  I don't know what the shelf life of a DVD-R/DVD+R DL that hasn't been written to yet is just sitting around.

 

Getting back to the original problem, the cheapest and easiest solution is to try buying a new stack of discs.  However, this may not be an apples to oranges comparison because over the course of 5 years, the manufacturer may have changed the manufacturing process so the resulting discs aren't the same anymore.  They may be better, but, generally, changes are for the worse.  Replacing the burner is the more expensive and labor intensive option, particularly if it's an internal model.  Getting a USB one makes it easier to replace, of course.

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TBH I can't remember if they're DVD-R or DVD+R, just that they are DL. I guess ImgBurn must be reporting them correctly if it says that they're DVD+R?

I use BD-RE's most of the time now, so it's not really worth investing in another batch of dual-layer DVD's - particularly as I have a shedload of blank single-layer DVD-R, DVD+R and DVD-RW discs in my cupboard. It's a shame that it's the DL discs that are failing, as I only had a few of them left (even fewer now that the last 3 are coasters).

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DVD+R DL are much more common that DVD-R DL.  I don't know if they even still make DVD-R DL.  DVD+R DL were way superior, anyway.

 

DVD-R is a different beast to DVD+R DL.  DVD-R (The single layer stuff.  Not DVD-R DL.) is far more likely to succeed in a write operation in terms of how many times they're going to fail versus a DVD+R DL.

 

I only use DVD+R DL for DVD Video discs that need 2 layers.  If I'm going to make any kind of archive or data storage to disc, it will be to BD-R/RE, even if it fits on a DVD+R DL, DVD-R, or CD.  I use DVD+RW for temporary DVD Video discs.  I also use BD-RE for bootable discs if they fit on a CD-RW.  If they're smaller than a certain size, bootable discs also go to BD-RE.  If they're a certain size, 8x DVD+RW is faster writing.  CD-R is only for CD Audio discs.  CD-RW is only for temporary CD Audio discs. 

 

I use some DVD+RW discs for temporary storage if they're a certain size.  With 8x DVD+RW, you don't get 8x write speeds until 2 and a half minutes into writing at 6x speed.  Then, the speed increases to the 8x maximum.  So, if the size of the disc is less than the 2.5 minutes at 6x, it goes to BD-RE, 2x is faster than 6x DVD+RW.

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