I've been having problems trying to communicate with a SATA ODD on a brand new Dell Vostro desktop. The drive has been replaced (twice) so I rather suspect a driver problem, but since I've only experienced the problem with third-party software like ImgBurn -- Windows' native disc-reading/writing utilities (e.g. from File Explorer, both "USB flash drive" and "CD/DVD player" modes) work fine in my testing -- Dell says it's not their problem. I have NOT experienced problems with the same drive (or similar) in a USB enclosure. It feels like I've done nothing with the system the past two months but test, with different versions of Windows installed (10, 11) and different levels of patching (just-installed vs. current patching with Windows Update / Dell SupportAssist) and I'm tired of the whole thing, but since the problem is most repeatable with ImgBurn, and ImgBurn's interface allows some low-level tweaks, and the community here knows more about ODDs than Dell's customer service techs, I wanted to ask what I can try.
The problem: Intermittently, usually while changing modes (read vs. write) or cycling the drive tray, ImgBurn will hang, saying "Device Not Ready" or sometimes "Terminating Autoinsert Thread...". Other system functions start hanging as well: the Disk Management window in Computer Management app is blank; re-scanning devices in Device Manager hangs; sometimes File Explorer hangs too. System shutdown also hangs and the system must be shut down hard.
As for logs, I have little to offer at present. As I mentioned, I've done a ton of testing but I regret I wasn't really looking at ImgBurn's logs through all that. Most recently, with Windows 10 21H1 (the default config on the system) it's been hanging without much of anything in the log. EDIT: Here's where I originally referred you to an attached image that showed the log window after a hang, except the image didn't actually get posted. The log read as follows:
10:52:01 ImgBurn Version 126.96.36.199 started!
10:52:01 Microsoft Windows 8 Professional x64 Edition (6.2, Build 9200)
10:52:01 Total Physical Memory: 8,115,268 KiB - Available: 6,038,876 KiB
10:52:01 Initializing SPTI...
10:52:01 Searching for SCSI / ATAPI devices...
10:52:16 -> Drive 1 - Info: HL-DT-ST DVD+-RW GU90N A1C6-55 (D:) (SATA)
10:52:16 Found 1 DVD±RW/RAM!
...and that was it. The top window displayed "Device Not Ready (Medium Not Present - Tray Open)" though there WAS blank media in the CLOSED tray.
Note that it reports it's running on Windows 8! I'm guessing that's normal? The family tree is reported as:
ACPI x64-based PC
Microsoft ACPI-Compliant System
PCI Express Root Complex
Intel(R) 500 Series Chipset Family SATA AHCI Controller (VEN_8086&DEV_43D2 - Intel - iaStorAC - v188.8.131.524)
CD-ROM Drive (ATA HL-DT-ST DVD+/-RW GU90N) (Bus Number 0, Target Id 3, LUN 0)
By the way, Dell's recommended disc-writer utility CyberLink Power2Go hangs as well, at least in configs I've tried. When writing an ISO image to DVD, it reaches 99% completion and never completes, while the disc audibly spins down. Still, Dell calls it third-party, so no effort to fix it.
I figured I'd let the community suggest a course of action and I'd follow up. WIndows 11 is where I'd like to end up, but if you're more comfortable on Windows 10, I can stay on this. I'm hoping for some suggestions to gather more info. Thanks for any tips!