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ImgBurn indicating Device Not Ready (Tracking Servo Failure) when trying to burn


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My plextor PX-712SA drive is reading discs (CDs / DVDs) fine. However, when I go to burn a DVD (not a CD) via ImgBurn I get the following: "Device Not Ready (Tracking Servo Failure)."


Error log:

I 23:42:48 ImgBurn Version started!

I 23:42:48 Microsoft Windows Vista Business x64 Edition (6.0, Build 6002 : Service Pack 2)

I 23:42:48 Total Physical Memory: 2,882,316 KB - Available: 1,309,648 KB

I 23:42:48 Initialising SPTI...

I 23:42:48 Searching for SCSI / ATAPI devices...

I 23:42:49 -> Drive 1 - Info: PLEXTOR DVDR PX-712A 1.09 (E:) (ATA)

I 23:42:49 Found 1 DVD±RW!

I 23:43:00 Operation Started!

I 23:43:00 Building Image Tree...

I 23:43:00 Checking Directory Depth...

I 23:43:00 Calculating Totals...

I 23:43:00 Preparing Image...

I 23:43:01 Checking Path Length...

I 23:43:01 Contents: 9 Files, 2 Folders

I 23:43:01 Content Type: DVD Video

I 23:43:01 Data Type: MODE1/2048

I 23:43:01 File System(s): ISO9660, UDF (1.02)

I 23:43:01 Volume Label: [Not Configured]

I 23:43:01 IFO/BUP 32K Padding: Enabled

I 23:43:01 Region Code: 1, 2, 3, 4, 5, 6, 7, 8

I 23:43:01 TV System: NTSC

I 23:43:01 Size: 4,657,498,112 bytes

I 23:43:01 Sectors: 2,274,169

I 23:43:01 Image Size: 4,658,167,808 bytes

I 23:43:01 Image Sectors: 2,274,496

I 23:43:01 Operation Successfully Completed! - Duration: 00:00:00



Steps taken to hopefully resolve the issue:

* Upgrade the drives firmware to v1.09

* Upgraded STPD to see if it was the cause.

* Removed SPTD.


I've tried using both DVD-Rs and DVD+Rs. Neither seem to be picking up. Brands used: Maxell and Dynex.


Is my drive dead? Or do I possibly have a rootkit on my system not detected by Norton?





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It appears your burner doesn't support those discs....


try with Verbatim or JVC or Taiyo Yuden


I have tried each brand of disc and none have worked. (All DVD-Rs this time.)

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