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error erasing disc


Daemian
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Hi,

 

I'm receiving the following error when trying to erase a dvd-rw in windows 7:

 

I 20:13:21 ImgBurn Version 2.5.5.0 started!
I 20:13:21 Microsoft Windows 7 Ultimate Edition (6.1, Build 7600)
I 20:13:21 Total Physical Memory: 2.611.928 KB  -  Available: 1.719.876 KB
W 20:13:21 Duplex Secure's SPTD driver can have a detrimental effect on drive performance.
I 20:13:21 Initialising SPTI...
I 20:13:21 Searching for SCSI / ATAPI devices...
I 20:13:21 -> Drive 1 - Info: PIONEER DVD-RW DVRTD10RS 1.00 (E:) (SATA)
I 20:13:21 Found 1 DVD±RW/RAM!
I 20:14:14 Operation Started!
I 20:14:14 Device: [1:0:0] PIONEER DVD-RW DVRTD10RS 1.00 (E:) (SATA)
I 20:14:14 Media Type: DVD-RW (Disc ID: MCC 01RW4X) (Speeds: 2x; 4x)
I 20:14:15 Quick Erase: Yes
I 20:14:15 Erasing Disc...
W 20:14:17 Potential 'WaitImmediateIO' Deferred Error - (0/2) - The request could not be performed because of an I/O device error.
E 20:14:17 Failed to Erase Disc! - Reason: The request could not be performed because of an I/O device error.
E 20:14:17 Operation Failed! - Duration: 00:00:02

 

Do you have any idea what could it be? It's not just with ImgBurn that I can't erase a disc, but with windows 7's "erase disk" option and nero also. Pretty much, everything I have tried did not work.

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I'm using an Acer Aspire 5742G laptop and the DVD ROM seems to be PIONEER. But I don't really know how to find out what chipset the controller uses. How do I do that?

Oh, and on acer.com there are no drivers for the DVD ROM and when I update the driver it says that the device is up to date. If you need more info please ask, cause I really want to solve this extremely frustrating problem.

 

Thanks

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