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I see “audio format not supported” on playback.


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The burn seems fine, and passes the check.  The video is fine, but a message on my Blu-ray player immediately pops up to say “audio format not supported” and there is, of course, no sound.

Any ideas?  I am a newby to ImgBurn, so I’m probably doing something dumb.

Your help would be much appreciated.

From Wiltshire, England.

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Thank you.  MediaInfo tells me this:


ID : 2
Format : E-AC-3
Format/Info : Enhanced AC-3
Commercial name : Dolby Digital Plus
Codec ID : A_EAC3
Duration : 1 h 3 min
Bit rate mode : Constant
Bit rate : 640 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Delay relative to video : 2 ms
Stream size : 289 MiB (17%)
Language : English
Service kind : Complete Main
Default : Yes
Forced : No

So is this unsupported by you, andor is there any way of converting it?


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You're going to need some kind of software where you can convert the audio input type and save a new kind of video file.  Probably something like AVIDeMux would do the job.  Just be sure not to use Copy under Audio but use a different audio output type.  Otherwise, you'll just have the same problem.

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