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I/O error on load

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I need to backup/archive a copy of Microsoft Student with Encarta Premium 2008. As far as can remember I never have had any problems with ImgBurn except when I try to open the program with this DVD which I want to make an image of. I get the following 2 error messages when I open the program.

 

I/O Error!

 

Device: [0:0:0]

CDB: 12 00 00 00 60 00

Interpretation: Inquiry

Reason: The request could not be performed because of an I/O device error.

 

I/O Error!

 

Device: [0:0:0] (D:)

CDB: 12 00 00 00 60 00

Interpretation: Inquiry

Reason: The request could not be performed because of an I/O device error.

 

The drive is then invisible in the program, so I can't do anything with the DVD in ImgBurn, even though Windows has no problem seeing and using the DVD.

 

Here's my log:

 

I 11:24:24 ImgBurn Version 2.5.6.0 started!
I 11:24:24 Microsoft Windows XP Professional (5.1, Build 2600 : Service Pack 3)
I 11:24:24 Total Physical Memory: 3,135,716 KB  -  Available: 1,288,072 KB
W 11:24:24 Duplex Secure's SPTD driver can have a detrimental effect on drive performance.
I 11:24:24 Initialising SPTI...
I 11:24:24 Searching for SCSI / ATAPI devices...
E 11:24:24 DeviceIoControl(IOCTL_STORAGE_QUERY_PROPERTY, StorageAdapterProperty) Failed! - Device: '\\?\ide#cdrommatshita_dvd-ram_uj-860_________________rb01____#5&1609414&0&0.0.0#{53f56308-b6bf-11d0-94f2-00a0c91efb8b}'
E 11:24:24 Reason: The request could not be performed because of an I/O device error.
E 11:24:24 DeviceIoControl(IOCTL_STORAGE_QUERY_PROPERTY, StorageDeviceProperty) Failed! - Device: '\\?\ide#cdrommatshita_dvd-ram_uj-860_________________rb01____#5&1609414&0&0.0.0#{53f56308-b6bf-11d0-94f2-00a0c91efb8b}'
E 11:24:24 Reason: The request could not be performed because of an I/O device error.
E 11:24:34 Device->Initialise() Failed!
E 11:24:34 Device: [0:0:0]
E 11:24:34 This drive will not be visible in the program.
E 11:24:34 DeviceIoControl(IOCTL_STORAGE_QUERY_PROPERTY, StorageAdapterProperty) Failed! - Device: '\\.\D:'
E 11:24:34 Reason: The request could not be performed because of an I/O device error.
E 11:24:34 DeviceIoControl(IOCTL_STORAGE_QUERY_PROPERTY, StorageDeviceProperty) Failed! - Device: '\\.\D:'
E 11:24:34 Reason: The request could not be performed because of an I/O device error.
E 11:24:37 Device->Initialise() Failed!
E 11:24:37 Device: [0:0:0] (D:)
E 11:24:37 This drive will not be visible in the program.
W 11:24:37 No devices detected!

 

Again, if I do not have this particular disc in my drive, no problems with ImgBurn, and the disc seems to work fine outside of ImgBurn, but I need an ISO.

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This is a Windows problem at the moment, ImgBurn is doing exactly what it should be doing.

 

Eject the disc, load the program, switch to read mode (create image file from disc), insert the disc.

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This is a Windows problem at the moment, ImgBurn is doing exactly what it should be doing.

 

Eject the disc, load the program, switch to read mode (create image file from disc), insert the disc.

 

I did this and when I load the disc, a bunch of stuff shows up in the little text area on the right side of the window for a split second and then disappears. At the same time, the status bar on the bottom flashes a bunch of stuff and ends up with

Device not ready (The request could not be performed because of an I/O device error.)

 

When I click the "Load" button, I get this error message:

 

I/O Error!

 

Device: [0:0:0] MATSHITA DVD-RAM UJ-860 RB01 (D:) (ATA)

 

CDB: 1B 01 00 00 03 00

Intepretation: Start/Stop Unit - Load

 

Reason: The request could not be performed because of an I/O device error.

 

The log does not appear to change during any of this. Here's a copy/paste:

 

I 20:31:40 ImgBurn Version 2.5.6.0 started!
I 20:31:40 Microsoft Windows XP Professional (5.1, Build 2600 : Service Pack 3)
I 20:31:40 Total Physical Memory: 3,135,716 KB  -  Available: 1,612,692 KB
W 20:31:40 Duplex Secure's SPTD driver can have a detrimental effect on drive performance.
I 20:31:40 Initialising SPTI...
I 20:31:40 Searching for SCSI / ATAPI devices...
I 20:31:41 -> Drive 1 - Info: MATSHITA DVD-RAM UJ-860 RB01 (D:) (ATA)
I 20:31:41 Found 1 DVD±RW/RAM!

 

Thanks so much for any help you can offer! (not the least of which is your wonderful program in the first place!)

Should I try a different OS? I might be able to borrow a Vista or Windows 7 machine.

Edited by dst

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Try looking for updated drivers for your system's chipset / storage controllers (this website might help).

 

Also right-click on your burner's name, then click on Family Tree and copy / paste here the contents of the Log window for us to look at.

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Try looking for updated drivers for your system's chipset / storage controllers (this website might help).

 

Also right-click on your burner's name, then click on Family Tree and copy / paste here the contents of the Log window for us to look at.

The website listed 2 available drivers for my chipset. I installed 1 and the other is for Rapid Drive. I'm assuming I don't need that (I don't even have more than 1 hdd installed and don't want to RAID anything)... is that right?

 

Family Tree:

I 20:48:08 ImgBurn Version 2.5.6.0 started!
I 20:48:08 Microsoft Windows XP Professional (5.1, Build 2600 : Service Pack 3)
I 20:48:08 Total Physical Memory: 3,135,716 KB  -  Available: 1,186,116 KB
W 20:48:08 Duplex Secure's SPTD driver can have a detrimental effect on drive performance.
I 20:48:08 Initialising SPTI...
I 20:48:09 Searching for SCSI / ATAPI devices...
I 20:48:09 -> Drive 1 - Info: MATSHITA DVD-RAM UJ-860 RB01 (D:) (ATA)
I 20:48:09 Found 1 DVD±RW/RAM!
I 20:48:47 Device: [0:0:0] MATSHITA DVD-RAM UJ-860 RB01 (D:) (ATA)
I 20:48:47 Family Tree:
I 20:48:47 -> ACPI Multiprocessor PC
I 20:48:47 -> Microsoft ACPI-Compliant System
I 20:48:47 -> PCI bus
I 20:48:47 -> Intel(R) ICH8M Ultra ATA Storage Controllers - 2850 (VEN_8086&DEV_2850 - Intel)
I 20:48:47 -> Primary IDE Channel
I 20:48:47 -> CD-ROM Drive (MATSHITA DVD-RAM UJ-860) (0)

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Copy + paste the filter driver info too please.

 

You can find the filter driver feature in the Tools menu.

===============================================
Filter Driver Load Order - ImgBurn v2.5.6.0
===============================================

Upper Device Filter:  redbook
Upper Class Filter:  ArcCD
Upper Class Filter:  GEARAspiWDM
            Device:  CD/DVD-ROM Device
Lower Class Filter:  DLACDBHM
Lower Class Filter:  Iviaspi
Lower Class Filter:  DRVMCDB
Lower Class Filter:  PxHelp20
Lower Class Filter:  Afc
Lower Device Filter:  imapi

       Filter Name:  redbook
         File Name:  C:\WINDOWS\system32\DRIVERS\redbook.sys
      File Version:  5.1.2600.5512 (xpsp.080413-2108)
  File Description:  Redbook Audio Filter Driver
      Product Name:  Microsoft® Windows® Operating System
   Product Version:  5.1.2600.5512
      Company Name:  Microsoft Corporation
         Copyright:  © Microsoft Corporation. All rights reserved.

       Filter Name:  ArcCD
         File Name:  C:\WINDOWS\system32\Drivers\ArcCD.sys
      File Version:  1, 0, 0, 11 [1.0.0.11]
  File Description:  ArcCD.sys ReadOnly
      Product Name:  ArcSoft UDF Reader
   Product Version:  1, 0, 0, 11 [1.0.0.11]
      Company Name:  ArcSoft Inc.
         Copyright:  Copyright (C) 2006-2007, ArcSoft, Inc. All rights reserved.

       Filter Name:  GEARAspiWDM
         File Name:  C:\WINDOWS\system32\DRIVERS\GEARAspiWDM.sys
      File Version:  2.02.00.01 [2.2.0.1]
  File Description:  CD DVD Filter
      Product Name:  CD DVD Filter
   Product Version:  2.02.00.01 [2.2.0.1]
      Company Name:  GEAR Software Inc.
         Copyright:  Copyright (C) GEAR Software Inc. 1997-2009

       Filter Name:  DLACDBHM
         File Name:  C:\WINDOWS\System32\Drivers\DLACDBHM.SYS
      File Version:  5.20.02a [5.20.2.0]
  File Description:  Shared Driver Component
      Product Name:  
   Product Version:  [1.0.0.1]
      Company Name:  Sonic Solutions
         Copyright:  Copyright © 2004 Sonic Solutions

       Filter Name:  Iviaspi
         File Name:  C:\WINDOWS\system32\drivers\iviaspi.sys
      File Version:  1, 0, 0, 0 [1.0.0.0]
  File Description:  InterVideo ASPI Shell
      Product Name:  InterVideo ASPI Shell
   Product Version:  1, 0, 0, 0 [1.0.0.0]
      Company Name:  InterVideo, Inc.
         Copyright:  InterVideo, Inc. 1999-2003. All rights reserved.

       Filter Name:  DRVMCDB
         File Name:  C:\WINDOWS\System32\Drivers\DRVMCDB.SYS
      File Version:  3.30.06a [3.30.6.0]
  File Description:  Device Driver
      Product Name:  
   Product Version:  [1.0.0.1]
      Company Name:  Sonic Solutions
         Copyright:  Copyright © Sonic Solutions

       Filter Name:  PxHelp20
         File Name:  C:\WINDOWS\System32\Drivers\PxHelp20.sys
      File Version:  3.00.67a [3.0.67.0]
  File Description:  Px Engine Device Driver for Windows 2000/XP
      Product Name:  PxHelp20
   Product Version:  [2.0.0.0]
      Company Name:  Sonic Solutions
         Copyright:  Copyright © Sonic Solutions

       Filter Name:  Afc
         File Name:  C:\WINDOWS\system32\drivers\Afc.sys
      File Version:  1, 0, 0, 2 [1.0.0.2]
  File Description:  Arcsoft(R) ASPI Shell
      Product Name:  Arcsoft(R) ASPI Shell
   Product Version:  1, 0, 0, 2 [1.0.0.2]
      Company Name:  Arcsoft, Inc.
         Copyright:  (C) Arcsoft, Inc. 1999-2005. All rights reserved.

       Filter Name:  imapi
         File Name:  C:\WINDOWS\system32\DRIVERS\imapi.sys
      File Version:  5.1.2600.5512 (xpsp.080413-2108)
  File Description:  IMAPI Kernel Driver
      Product Name:  Microsoft® Windows® Operating System
   Product Version:  5.1.2600.5512
      Company Name:  Microsoft Corporation
         Copyright:  © Microsoft Corporation. All rights reserved.

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Wow, that's the longest filter drive list I've ever seen!

 

Personally, I'd remove them all but 'redbook' and 'imapi'.

I'm guessing you're talking about removing them from the filter driver load order in imgburn, right? And does removing them only affect imgburn? I don't want to remove them from my computer and make my other media editing programs not work.

Edited by dst

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They're system wide filters.

 

If you burn with lots of other apps, it *could* stop them working.

 

Ok so try this instead... boot into safe mode and then try burning again.

 

If it works, your issue is probably due to one or more of those filter drivers.

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They're system wide filters.

 

If you burn with lots of other apps, it *could* stop them working.

 

Ok so try this instead... boot into safe mode and then try burning again.

 

If it works, your issue is probably due to one or more of those filter drivers.

Is removing them just temporary/easy to undo?

 

How do I boot into safe mode without all but my hdd becoming invisible to windows (I tried default/"minimal" safeboot from msconfig, and I tried safe mode with networking from boot interrupt)? If I can remember correctly, I also tried safeboot + disabling all system services except microsoft ones, but what that gave me was no different from a normal session in any apparent way (same errors; same filter drivers in the list).

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If you backup the filter driver registry keys you can undo it again, but you'd have to know where they are to be able to do that.

 

If safe mode doesn't work, there's probably no point in it. I'm fairly sure the OS wouldn't be using them in safemode.

 

At this point, I've no idea what the issue is.

 

Normally I'd say to change the cable or something but of course you can't do that if it's a laptop drive!

 

How about trying to burn from bootable CD? You could use a Linux Live CD (with Wine and ImgBurn installed), or try something like Hiren's Boot CD (which will boot you into a basic Windows XP).

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If you backup the filter driver registry keys you can undo it again, but you'd have to know where they are to be able to do that.

 

If safe mode doesn't work, there's probably no point in it. I'm fairly sure the OS wouldn't be using them in safemode.

 

At this point, I've no idea what the issue is.

 

Normally I'd say to change the cable or something but of course you can't do that if it's a laptop drive!

 

How about trying to burn from bootable CD? You could use a Linux Live CD (with Wine and ImgBurn installed), or try something like Hiren's Boot CD (which will boot you into a basic Windows XP).

 

I have not yet determined that it won't work in safe mode, because I can't figure out how to get safe mode to see my optical drive. Do you know how to do this?

 

I have a live cd of Ubuntu 8.04.1, but how would I install wine and imgburn on it? I don't understand. Would I have to create such I live cd with these programs installed from an hdd installation that has them?

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You just press F8 the second windows starts to load. Your optical drive(s) should be visible in safemode, mine certainly is.

 

Once you've booted in to Linux Live, can't you just add the 'Wine' application as you would do any other application? Then download and install ImgBurn from imgburn.com.

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You just press F8 the second windows starts to load. Your optical drive(s) should be visible in safemode, mine certainly is.

 

Once you've booted in to Linux Live, can't you just add the 'Wine' application as you would do any other application? Then download and install ImgBurn from imgburn.com.

Yes, I press F8 to boot into safe mode. And there's no optical drives. I even tried an external USB optical drive - doesn't show up. Al other USB devices work fine. I had the drives were supposed to be accessible in safe mode - I guess I was right. I'm looking into getting help with this problem; will try to let you know if I find anything.

 

I will also try my Ubuntu Live CD, but I can't remember ever being able to install anything onto the OS that is running only off the CD. You're saying each program will just install into memory? Do you know if WINE comes with the OS or do I have to download/install it too (if you don't know I can look myself... just running some other things atm keeping me from trying this right now). I haven't explored the CD too much - I mainly use it just for the partition editor.

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If you just export the whole of 'HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}' to a reg file using RegEdit, you should be able to remove the upper and lower filter drivers using ImgBurn (or just delete all the entries in 'UpperFilters' and 'LowerFilters' from within that reg key), then reboot and test to see what happens.

 

Fingers crossed, your optical drives should also work in safe mode once you've done that.

 

If not (and if you start safe mode with network support), try this 'Microsoft Fix It' tool here - http://support.microsoft.com/kb/982116/en-gb

 

Restore the filters by reimporting the reg file you created earlier.

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Well I ended up reinstalling windows =( since I was having a bunch of problems - to be honest - they probably started with the chipset driver that the ma-config utility mmalves suggested to me told me to install. Found out later that the driver doesn't seem to support my chipset (I wouldn't advise recommending that utility/website anymore - better to use the manufacturer's/reseller website or factory-installed update software for updates).

 

One of the first things I did was install imgburn and try Encarta (without the Arc, Arcsoft, and GEAR filter drivers). It worked!! Then I tried an IBM product recovery disc - and I got BSOD. This had happened every time I had loaded that disc with ImgBurn before my windows reinstall, too, but I was hoping for better luck.

 

Anyway, I tried booting into safe mode. The optical drive shows up now finally, so I opened imgburn and copied my IBM disc no problem! All is good now, at least as far as imgburn is concerned (now I have other problems to deal with - sheesh can't catch a break!) Thanks for your support!

 

BTW, the filter drivers still show up in safe mode.

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The chipset driver won't have done any harm. It's an Intel one and will only install what's compatible with your machine.

 

You should look into the cause of the BSOD. The (mini)dump logs usually provide enough info about what driver crashed.

 

Filter drivers will always show up (they're values in the registry), they just shouldn't really get loaded - that's the whole idea of safemode (so as to get around issues).

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So what can/should I do about the BSOD? Outside of loading that particular disc with Imgburn, I do not recall ever seeing that particular error, and all my drivers are up to date. Or are you saying you want the information for your sake? If so, how do I retrieve the log? Event viewer? It was several days ago.

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Thank you. It was my Sonic DLA software that came with the thinkpad. I looked for a way to update the software, and couldn't find anything in the sonic frontend interface - besides my thinkvantage system update should encompass that if there were an update. Thankfully, it does allow disabling of DLA, which I did, and I tried loading the same disc with imgburn: no problem!

 

Mini112711-01.dmp	11/27/2011 10:18:02 PM	UNEXPECTED_KERNEL_MODE_TRAP	0x1000007f	0x00000008	0x80042000	0x00000000	0x00000000	DLACDBHM.SYS	DLACDBHM.SYS+95f	Shared Driver Component		Sonic Solutions	5.20.02a	32-bit	DLAIFS_M.SYS+7df4	DLACDBHM.SYS+95f	ntoskrnl.exe+1a6c0	DRVMCDB.SYS+f273		C:\WINDOWS\Minidump\Mini112711-01.dmp	2	15	2600	98,304	

 

Thank for all your support! Excellant software, excellant service. Better than any professional support service I've ever experienced =) . I hope you keep up the great work.

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